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Venkatesh M - ServiceNow Developer/Admin

[email protected]

Location: West Melbourne, Florida, USA

Relocation: YES

Visa: H1B

Venkatesh Mandava +1 516 926 0221 ________________________________________________________________________________ Profile summary: Dedicated and results driven ServiceNow Developer with 8+ years of hands-on experience in designing, developing, and implementing ServiceNow solutions. Proven track record of delivering high-quality ITSM, ITOM (CMDB), ITAM, HRSD, UI Builder, Custom application, Integration solutions and extensive expertise in ServiceNow modules. Seeking a challenging position to leverage my skills and contribute to the success of dynamic projects. Professional experience: Full-Stack ServiceNow Development: Proficient in the complete ServiceNow development lifecycle, from initial design and configuration to implementation, scripting, and ongoing optimization for incident, change, problem, catalog implementation. Led the customization and development of user interfaces using ServiceNow's UI Builder to meet business requirements and enhance user productivity. Designed, developed, and deployed mobile and web applications using App Engine Studio, adhering to project requirements and specifications. Collaborated with cross-functional teams to gather requirements, design UI prototypes, and implement UI enhancements. Configuring ServiceNow ITOM modules such as Discovery, Service Mapping, and Event Management to automate IT operations processes. Mapping IT infrastructure dependencies and relationships to visualize service impact and improve incident resolution times. HRSD uses a case management system to track and manage HR-related cases, ensuring that each employee request is handled efficiently. Cases can range from simple inquiries to complex HR processes like onboarding or performance management. Troubleshooting experience in ServiceNow can vary depending on the modules being used and the specific issues encountered. After implementing a solution, thoroughly test the affected functionality to ensure that the issue has been resolved and that no new issues have been introduced. TECHNICAL SKILLS: Programming Languages JavaScript, HTML, CSS, Power shell. Software Methodologies Agile, SDLC, Waterfall, Scrum. ServiceNow suites ITSM, ITBM, ITOM, ITAM, HRSD Integrations REST, SOAP. EDUCATION: Master of Science and Information Technology. (2016 Jan 2017 Feb) Campbellsville University KY. PROFESSIONAL EXPERIENCE: Comcast corporation 2022 Feb Till now Philadelphia Responsibilities: Worked with a UI builder allows individuals to understand fundamental principles of user interface (UI) design, such as layout, color theory, typography, and user interaction patterns. Provided technical expertise and support to internal stakeholders, including developers, designers, and business users, on UI Builder capabilities and best practices. Customized application interfaces and functionalities to enhance user experience and meet client expectations. Successfully implemented and managed ServiceNow ITSM processes, including Incident Management, Change Management, and Problem Management. Collaborated with cross-functional teams to gather and analyze business requirements for custom applications and enhancements. Developed and maintained ServiceNow workflows, business rules, UI policies, and client scripts to enhance user experience and streamline processes. Collaborated closely with UI/UX designers to ensure the alignment of visual design elements with user interface requirements and best practices. Provided training and support to end users to facilitate the adoption of automated workflows and maximize the benefits of the ServiceNow platform. Florida power & limited (FPL) (Florida) 2021September 2022Feb 6501 S Ocean Dr, Jensen Beach, FL34957 Service-Now developer. Responsibilities: Developed and maintained ServiceNow integration with third-party tools and applications. Developed custom RESTful API integrations to connect ServiceNow with external systems, improving data accuracy and efficiency. Utilized Flow Designer's intuitive interface and drag-and-drop functionality to create complex workflows without the need for extensive coding. Integrated Flow Designer workflows with various ServiceNow modules and external systems to ensure seamless data exchange and process automation. Service Now Developer/Admin (ITSM/ITOM/Integrations) 2019July 2021Aug Carrier Corporation (Connecticut) 1300 Hall Blvd, Bloomfield. Responsibilities: Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management. Implemented and configured ServiceNow modules, including ITSM, HRSD, and other relevant applications. Collaborated with cross-functional teams to gather requirements, design solutions, and ensure successful ServiceNow implementations. Developed and maintained ServiceNow workflows, business rules, and scripts to optimize business processes. Conducted end-user training sessions and provided ongoing support to ensure effective adoption of ServiceNow within the organization. Managed ServiceNow instances, including regular updates, patches, and performance tuning. ServiceNow provides robust reporting and analytics capabilities, allowing users to create custom reports and dashboards to gain insights into various aspects of ITBM. ITBM's financial management capabilities allow organizations to manage budgets, track costs, and align financials with business goals. This includes features for tracking project costs, forecasting, and managing financial portfolios. CVS Health ServiceNow developer Feb 2018 June 2018 2211 Sanders Road, Northbrook Illinois Responsibilities: Worked on Workflow administration, SNOW Reporting, Form/UI configurations, Notifications, data imports, custom scripting. Configured multiple forms for Asset module using Configuration Management Database. Integrated ServiceNow with external SOAP based Web Services. Configured IP Addresses to identify the undiscovered CI's and insert them into CMDB. Involved in LDAP Integration with ServiceNow for obtaining users and groups. Worked on Service Catalog and Request Workflow Design and Configuration. Implemented, documented, and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes. Coordinated with Offshore team and monitored the work on daily basis. GEICO Corporate office ServiceNow developer 2017Mar- jan2018. 1411 Danielson Street, Responsibilities: Worked on Workflow administration, SNOW Reporting, Form/UI configurations, Notifications, data imports, custom scripting. Created of outbound/inbound SOAP and REST messages and invoking the script in scheduled loads. Worked on Service Catalog and Request Workflow Design and Configuration. Created and maintained foundation data - User Accounts, Approvers, Support Groups, Sites, Production Categorizations, and Templates. Collaborated with stakeholders to identify and implement continuous improvements in ServiceNow configurations and functionalities. P2M infotech Pvt Ltd June 2014 to Dec 2015 Role: SQL Developer | Hyderabad, India. Involved in full development cycle of Planning, Analysis, Design, Development, Testing and Implementation. Participated in project planning sessions with analyst and team members to analyze business IT Requirements. Involved in Software Development Life Cycle process to design and implement the project. Code enhancement as per the client s requirement. Keywords: continuous integration user interface user experience information technology Kentucky