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lakshmi - salesforce developer

[email protected]

Location: Texas City, Texas, USA

Relocation: remote

Visa: H4EAD

PROFESSIONAL SUMMARY Around 8+ years of professional Software Development Experience with strong Object-Oriented Analysis, Salesforce CRM platform with proficiency as an Admin & Developer. Experience in designing of Custom Objects, Custom Fields, Picklists, Page Layouts, Workflow Alerts and Actions, Validation Rules, Dashboards, Email Services and Custom Tabs. Experience in Salesforce.com (SFDC) Lightning, Visual Force, Apex, Triggers, LWC, CRM Tool, JavaScript, JIRA, CSS, HTML, SOQL/SOSL and OOP s. Expertise in working on APEX Web Services API, Rest Web services, Java, Scheduled jobs and APEX Batch jobs and executed approval processes, e-mail services and workflows via customization Extensive experience in Configuration, Customization, Integration & Data Migration. Experience in migrating from classic to lighting in salesforce. Knowledge of configuration and maintenance of security settings such as implementing organization-wide defaults, role hierarchies, criteria/ owner-based sharing rules, profiles and permissions, setting login hour, and IP ranges in compliance with organizational needs. Worked extensively on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, and Campaigns. Extensive experience in the lead, case management, web-to-lead, Web-to case, Email-to-case. Hands on experience in Automation Testing using Cucumber, RAFT Framework. Proficient in dealing with the functionalities related to the Service Cloud Sales Cloud. Working on building SQL queries for large volumes of data in Marketing Cloud. Developed and executed marketing campaigns using Marketing cloud s email studio. Skilled in understanding and implementing the new salesforce Lightning Experience Good knowledge on Administration setup like managing Users, Security Controls and Data Management. Experience in web technologies like HTML5, XML, CSS3, jQuery and JavaScript. Proficiency in administrative tasks like Creating Roles, Profiles, Users, Workflow Alerts, Reports and Approval Processes Performed app exchange integration of CPQ to configure and ensure the pricing & quoting accuracy. Good experience in working with Agile methodology. Experience in creating reusable UI/UX components with the lightning component framework. Strong experience in writing/manipulating salesforce.com platform data using SOQL, SOSL queries, and worked with large data volume manipulations. Strong understanding of relational database concepts and designs. Expertise in handling bulk data by implementing custom apex logic, LWC, Bulk Triggers, Batch Apex, and Scheduled Jobs, initial pilot/production launch. governor limits. Knowledge on AppExchange post Installation Script. Working with different aspects of Web Services (XML, WSDL, SOAP, REST). Worked on various business requirements involving code changes (new and enhancement). Excellent analytical, de-bugging skills and documentation skills Significant experience in issue resolution, Knowledge Articles, client communication and reporting. Experience in handling all the data loaded into the salesforce from different databases. Experience in data migration from Excel using Data Import Wizard & Data Loader. Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments. Experience working on Eclipse IDE with Force.com Plug-in for Apex programming. Significant experience in issue resolution, Knowledge Articles, client communication and reporting. Also participated in deployments (Production release) for every sprint. TECHNICAL SKILLS Salesforce Technologies Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Apex Data Loader, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Workflow & Approvals, Process Builder, Lightning Flow, Lightning web components (LWC), Dashboards. Salesforce Tools Copado, Eclipse, Force.com Eclipse IDE Plug-in, Apex Data Loader, Force.com, Workbench, Visual Studio, Heroku. Databases Oracle, Microsoft SQL Server, SQL Server, MySQL. Programming Languages Apex, Java, JavaScript, HTML5, CSS3, Angular,Bootstrap, jQuery, SQL Certifications: Salesforce Certified Administrator (201) Salesforce Certified Platform Developer 1 Copado Certified Fundamentals 1 Professional Experience: T-Mobile, Bellevue, WA FEB 2021 Till Now Salesforce Developer T-Mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company. T-Mobile US provides wireless voice, messaging, and data services in the United States and the company operates the second largest wireless network in the U.S. Responsibilities: Designed, developed and deployed the Custom objects, Page Layouts, Custom tabs, Components, Apex classes & Triggers to suit to the needs of the application. Experience Working Copado for deployment process. Experience working with Salesforce.com sandbox and production environments. Worked with Visual force pages, LWC, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex web Services, App Exchange deployment, Apex Classes and Apex Triggers. Create and manage sandbox, users, profiles, roles, objects, fields, page layout, record types, permission sets, sharing rules, public groups, queues, workflows, validation rules, approval process. Created Email Templates and implemented Email services for inbound emails using Apex Classes. Created SOQL Queries based on the requirement and hands-on the DML operations. Experience in data migration by using Data Loader, Import Wizard. Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, and Campaigns and designed the solutions for business and technical requirements by customizing various standard and custom objects. Worked with business process owners to understand their requirements for salesforce Marketing cloud application. Configured the Account, Business Units and data filters, Created new users, assigned appropriate roles and configured security settings. Migrated code from Sandboxes to Production Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement. Designed various HTML Email templates for Auto-Response to customers. Designed and mapped CPQ objects to Salesforce Custom objects and involved in Advanced Workflow Approvals. To work with product owners in reviewing and highlighting application process defects and suggests corrective actions. Worked on Data Mapping using excel sheets to map all the existing fields from Client and Mainframe Applications to Salesforce Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic. Created custom detail and list buttons for various functionalities using Visualforce and JavaScript. Environment: Salesforce.com, Force.com, Apex Language, Aura Components, Lightning Web Component(LWC), Data Loader, Java Script, Visualforce, Workflow & Approvals, Reports, Windows. Caterpillar, Morton, IL Jan 2018 Jan 2021 Salesforce Developer/Admin Caterpillar is the world s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Services offered throughout the product life cycle, cutting-edge technology and decades of product expertise set Caterpillar apart, providing exceptional value to help our customers succeed Responsibilities: Involved in gathering customer requirements from business user teams spread over the Sales, Marketing, and Customer service. Worked on a Complex Project in developing Custom Screens, Backend View, and Processes in Lightning using Lightning components (LWC) for the Internal Staff members to access the submitted Application to process it for further verification. Liaised between the client and the development team with respect to the gathering and communication of functional business requirements for systems development. Perform analysis of existing systems and documented the related business concepts, process flows, data elements definitions and calculations, and screen and report layouts. Developed Support and Help Page application for the Internal user by using Sites. Lead discussions with the team about feasibility and effective way of leveraging Saleforce.com CRM features. Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards. Utilized Salesforce Aura Lightning Experience Process Flows to automate Business process. Evaluated complete Lightning Readiness report provided by Salesforce. Integrated Pardot with Salesforce and used Pardot marketing automation to gain new referrals. Integrated Salesforce Development cycle covering sales cloud, service cloud, chatter and app exchange applications Administrated and monitored the company s salesforce sales cloud application by creating the workflows automated lead routing, lead escalation and email alert Built customized Lightning components replacing the existing ones, using JavaScript on the client side and Apex on the server side. Played an active role in Deployment and Data Migration for CPQ project using change set Data Loader respectively. Creating users, roles and profiles, Permission Sets, Page layouts, Mini-Page Layout, Custom links, List views, Public Groups, Queues, Custom settings, Custom Metadata Types, Custom labels, record types and I am also responsible for creating Sharing Rules among all the users in different Roles and Subordinates. Replaced all the JavaScript buttons with Quick Actions or Lightning Components in Lightning. Interfaced with business users to prepare and update Business Process Requirements, Software System Requirements. Participated in several releases using DevOps CI/CD methods. Designed and deployed Approval Processes, Process Builders, Workflow rules, Lightning Flows, and Email Templates. Synchronized data from Salesforce CRM to Marketing cloud using marketing cloud connect Developed Visual Force Pages using Standard controllers, Custom controllers, Extension controllers, Test classes, and Apex Triggers for various functional needs in the application. Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement. Developed the custom screens using SLDS, Lightning components (LWC),Visualforce pages, Angular and Bootstrap. Implemented working cloud apps such as Email studio, Content Builder, Audience Builder and Automation studio. Minimized code in JavaScript Controllers by adding reusable functions in Helper Component. Experience in building Salesforce integrations using REST API with 3rd-party applications and APIs with the Salesforce platform. Understanding and leveraging SFDC CRM processes for help with pre-sale activities. Business processes streamlining and processes re-engineering. Used SOQL and SOSL is conceding the governor limits to achieve the required result. Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field. Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals. Environment: Salesforce.com, Force.com, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Marketing cloud,Data Migration, Workflow & Approvals, SOQL, SOSL, Custom Reports, Dashboards, Oracle, Windows. Novartis, Fort Worth, TX Aug 2016 Dec 2017 Salesforce Admin/Developer Novartis is reimagining medicine to improve and extend people s lives. As a leading global medicines company, we use innovative science and digital technologies to create transformative treatments in areas of great medical need. In our quest to find new medicines, we consistently rank among the world s top companies investing in research and development. Responsibilities: Designed, deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts. Hands on experience in Salesforce Classic and lightning environments. Worked on CRM platforms like Sales, service, and Community clouds to streamline workflows and integration with larger end users. Integrating code changes into a source code repository through CI, automating build and deployment process through practice of CD. Increased leads & sales with Pardot email drip programs. Administrator for two instances of Salesforce with Pardot and DocuSign add-ons. Provide Release Management support for processing config and custom code changes. Worked in an agile environment by participating actively in daily standups, five weeks sprint review/ Demos, Sprint planning, and Dev Estimation. Worked with Architect in set upping the Field Service Lightning and tweaked according to the business need. Effectively utilized Process Builder and Flow to significantly in the application. Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags, and Components. Working on Agile Methodology, with the project structured in repeatable sprints with high value of production and open communication channels. Creating and modifying user profiles, roles, public groups and permission sets as per the requirement. Implementing role hierarchies, sharing rules and record level permission to provide shared access among different users. Designed various HTML Email templates for Auto-Response to customers. To work with product owners in reviewing and highlighting application process defects and suggests corrective actions. Worked on Data Mapping using excel sheets to map all the existing fields from Client and Mainframe Applications to Salesforce Worked with Data Loader to update, insert and delete records using excel sheets as a part of the data migration. Manage the Salesforce sandboxes by performing refreshes, managing users, and creating and deleting sandboxes as needed. Worked with Web-to-Lead functionality to directly collect capture the leads form your website and loaded into Salesforce. Used the Change Sets to deploy code between the Sandbox and Production environments for final implementations and prepared Deployment documents. Created Out of box functionality using Apex Classes and Visualforce Pages as per the requirement. Created SOQL Queries based on the requirement and hands-on the DML operations. Experience in data migration by using Data Loader, Import Wizard. Worked closely with the Solution Architect & Business members and enhance existing applications and processes. Performed data migration into Salesforce application using Data loader with CSV files. One of my responsibility is to update the design and technical documentation for each sprint. Service Cloud enhancements - Portal entitlement wizard changes. Collaborated and directed with BA, Architects and other business stakeholders to ensure optimal delivery and utilization of Salesforce platforms. Created field mapping between Legacy CRM system and salesforce to migrate Account, Contact, Leads and Contact Address related data from Legacy CRM system to salesforce. Performed data migration from Microsoft CRM to Salesforce.com. Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, JavaScript, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in. Genpact, Hyderabad, India Jan 2013 Feb 2016 Salesforce Admin/Developer Genpact is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics Responsibilities: Information gathering, analyzing the information, documenting the functional and nonfunctional requirements. Worked on a few projects with my mentor and implemented new functionalities using JavaScript and jQuery. Configuring Custom fields, Objects, Tabs, Page layouts, Record Types, Relationships, Custom Buttons, Custom Settings, Custom Labels, Reports, Dashboards, Assignment rules, Escalation Rules and Approval processes as per the business requirement to suit the needs of the application. Designing and Developing Validation, Workflow rules and defined related actions - tasks, field update, and Email alert, time triggered tasks to implement business logics. Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc. Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic. Created custom detail and list buttons for various functionalities using Visualforce and JavaScript. Worked on data extractions from MySQL and importing data into salesforce. Interacted with various business team members to gather the requirements and documented the requirements. Optimized Sales Process by implementing Record Types and Sales Process stages. Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, and Campaigns and designed the solutions for business and technical requirements by customizing various standard and custom objects. Migrated code from Sandboxes to Production Implemented using best practices to meet security standards. Worked closely with the team and Understood code optimization by using the best practices of Salesforce to increase the performance of the application by considering the SFDC Governor Limits. Issue fixing and data cleanup activities. Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files. Environment: JSP, JavaScript, AJAX, HTML, XML, Oracle, Eclipse, PL/SQL. EDUCATION Bachelor s degree from Jawaharlal Nehru Technological University, Kakinada, India. Master s degree from Southern Arkansas University, Arkansas. Keywords: continuous integration continuous deployment business analyst user interface user experience access management information technology procedural language Delaware Illinois Texas Washington