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Lavanya - Business Analyst / Health care Domain

[email protected]

Location: Morris Plains, New Jersey, USA

Relocation: yes

Visa: GC

LAVANYA COIMBATORE |[email protected]| Having Around 10+ years of experience as Business systems analyst in the Information Technology services industry with Health care and Finance domains. Strong communication skills and track record of interacting with various Business personnel, including Vice Presidents, Product Owners, Product Managers, Underwriters, Actuaries, Compliance, Finance, Sales, and Online Marketing Managers. PROFESSIONAL HIGHLIGHTS Proven record of accomplishment with Around 10+ years of IT experience in leading the build of business solutions, workshops, workflow, testing and managing the cross functional team. Strong Knowledge in implementing the right IT solutions to empower business innovation and dynamic scalability. Broad experience with SDLC requirement gathering and deployment using waterfall and Agile Scrum. Generated Traceability matrix to ensure that all the requirements are covered by the test cases. Developed and documented business requirements which includes wire frames, Mockup screens, Prototyping and Business workflows Developed and implemented technology solutions to streamline and optimize workflows associated with clinical trials. Ability to develop high quality documents and presentations for multiple audiences including business and detailed requirement specifications Actively participated in continuous improvement initiatives related to EAMS processes, suggesting enhancements to optimize asset management workflows. Worked on the Business Process Testing (BPT) of the Quality Center using the input and output parameters, creating different components on the BPT tab. Ensured that IT solutions and workflows complied with regulatory standards governing clinical trials. Experienced in documenting Test Plan, Test Objectives, Test Strategies, Test Scripts, Test Scenarios and Test Cases. Verified application functionality against business requirements, manually and by using Win Runner. Used Quality Center to prepare Test cases, Requirements Traceability Matrix and managing the Defects as per the Business requirements. Led the integration of EAMS functionalities into project workflows, ensuring seamless incorporation of asset management features. Excellent team player with strong written, communication, interpersonal and analytical skills. Good knowledge in Backend Testing of the applications by executing SQL commands. Leveraged EAMS data for data-driven decision-making, creating reports and dashboards to provide insights into asset performance, maintenance activities, and compliance. Conducted training sessions for end-users involved in clinical trial workflows, promoting user adoption and ensuring effective utilization of technology solutions. Proficiency in testing the applications compatibility on UNIX and Windows platforms Experience in Performance testing of Web applications and Client/Server by using Load Runner Experienced in data driven testing by importing data from DB2 and Oracle databases. Experience in preparing process documents like Project plan (Scheduling and maintaining the project timeline (Project planning/ tracking), change request tracking, Project status report, Project issues and risk mitigation plan/reports. Expertise in Business Process Modeling Notation, evaluating alternatives, reviewing recommendations with management, proactively managing change, In-depth knowledge of Business Modeling methodology and tools such as MS Visio Facilitated communication between IT teams and clinical trial stakeholders to foster a collaborative approach to technology implementation. Documented Tableau and Ab Initio configurations, workflows, and best practices for knowledge sharing. Have a good understanding of the entire phases of the Software Development Life Cycle [SDLC]. Full understanding of Rational Unified Process (RUP) using Rational Rose, Requisite Pro, Unified Modeling Language (UML), Object Modeling Technique (OMT). Experience in Scrum Process and thorough understanding of Extreme Programming (XP), Agile Software Development Methodology, and Object-Oriented Analysis (OOA). TECHNICAL SKILLS Methodologies Waterfall, Scrum, Water-Scrum-Fall (Hybrid Waterfall and Scrum) and DMAIC. Process Modelling Tools MS Visio, Lucid Chart, Balsamiq. ETL Tools Informatica, Mule Soft. Project Management Tools MS Office, MS Project, JIRA, Confluence. Statistical tools Minitab, MS Excel (2013, 2016, Office 365). Reporting Tools Tableau, MS Excel, Power BI Web Services SOAP, REST, XML, JSON, Swagger tools, POSTMAN Testing Tools HP ALM, HP QC, Cucumber. Databases Tools My SQL, Oracle DB, SQL Server. WORK EXPERIENCE National Science Foundation, |Virginia| Sr. Business Analyst |February 2022 January 2024 Responsibilities Actively involved with SCRUM and sprint meetings, managing product backlog, removing obstacles to progress, prioritizing and review milestones and accomplishments. Developed Acceptance criteria, Description, Test environment, Test type based on the business process flows and the Functional Specifications in the User stories Took complete responsibility of Production Support board to address all the service now tickets from the client. Worked with client to gather the requirement and create the task for the developers. Updated the information in the website Created role recertification calendar for the financial year and sends the reports of each recertification to the RE s Conducted around 6 recertification and coordinated the recertification between the client and the technical team. Developed user stories and tasks to incorporate features and enhancements for clinical trial management within the Agile/Scrum framework. Developed Tableau dashboards to visualize and communicate key performance indicators (KPIs) and project progress. Created report and work flow for the certification upgrade Collaborated with stakeholders to understand and document specific requirements related to clinical trial data and processes. Collaborated with cross-functional teams to identify bottlenecks in workflows and implemented solutions for smoother operations. Conducted daily SCRUM meetings during the Sprint Development as a part of Agile Methodology. Also captured and addressed concerns from IT to Product Management or Business Team as needed. Conducted team retrospective meeting as a part of the agile methodology. Implemented strategies within the EAMS for effective asset lifecycle management, optimizing asset utilization, and minimizing downtime. Implemented data transformation and integration processes using Ab Initio to support business requirements. Implemented changes in the workflow based on feedback from end-users and stakeholders, enhancing overall productivity. Integrated Tableau reports into the EAMS (Enterprise Asset Management System) for streamlined access to analytics. Worked closely with regulatory teams to ensure that the system complied with relevant industry standards and regulations governing clinical trials. Successfully used Agile/Scrum Method for gathering requirements and facilitated user stores workshop. Utilized Ab Initio for efficient and scalable data processing, ensuring data quality and integrity. Fallowed the production support ticket, analyzed the common issue and entered the bugs in JIRA. Collaborated with the technical team to configure the EAMS according to business requirements. Collaborated with the technical team to configure Ab Initio workflows based on project needs. Created Standard operating procedure for common questions from the client Created change request and worked with System Administrator to resolve the issue in a timely manner Creating user stories and task then maintaining and tracking them using JIRA. Tracking the bugs and Stories status using JIRA. Performing business analysis, software validation and testing for client/server, for role creation. Provided regular updates to stakeholders using the EAMS-generated reports to facilitate informed decision-making. Prepared the Business Requirement Document (BRD) and Functional Requirement Document (FRD) for the enhancement of the existing services. Operationalized business intelligence solutions and conducted advanced analytics to identify opportunities and strengths to meet business goals Environment: JIRA, UML, Agile, Confluence, Windows, Oracle DB, MS Excel, MS Office suite, MS Visio, Service now. UHG | CT | Sr. Business Analyst |April 2020 December 2021 Responsibilities Actively involved with SCRUM and sprint meetings, managing product backlog, removing obstacles to progress, prioritizing and review milestones and accomplishments. Developed Test Scenarios and Test Cases based on the business process flows and the Functional Specifications and the Acceptance Criteria in the stories Created Reports on clinical data exchange for payment between providers and payers. Conducted daily SCRUM meetings during the Sprint Development as a part of Agile Methodology. Also captured and addressed concerns from IT to Product Management or Business Team as needed. Coordinated with cross-functional teams to integrate clinical trial management into the overall project workflow. Excellent knowledge of HIPAA standards, EDI (Electronic data interchange) Transaction syntax like ANSI X12, Implementation and Knowledge of HIPAA 5010 code sets, ICD-9, ICD 10 coding, and HL7. Manage and facilitate simultaneous end-to-end Electronic Health Record (EHR) integrations by on-boarding new clinical requests through implementation, which ultimately go-live receiving electronic toxicology reporting services. Monitored Tableau and Ab Initio processes for performance optimization and resource efficiency. Successfully used Agile/Scrum Method for gathering requirements and facilitated user stores workshop. Analyzed Clinical Quality Measures under the Meaningful Use EHR Incentive Program of the Centers for Medicare and Medicaid Services (CMS). Medical Claims experience in Process Documentation, Analysis, and Implementation in 835/837/834/270/271/277 (X12 Standards) processes of Medical Claims Industry from the Provider/Payer side. Was involved in entering the bugs in JIRA Performed Data Mapping to map the EDI 834 data to XML. Conducted regular meetings with clinical trial teams to gather feedback, address issues, and ensure alignment with project goals. Resolve Affordable care act customer s premium and coverage disputes through analysis of CMS and payer data. Analysis and Design of existing transaction sets and modification of these transaction set to ensure HIPAA compliance. Requirements Gathering & Analysis to ensure HIPAA Compliance Auditing. Creating user stories and maintaining and tracking them using JIRA. Collaborated with IT, Product Management, and Business Teams to address concerns related to clinical data exchange. Responsible for attaining HIPAA EDI validation from Medicare, Medicaid, and other payers of government carriers. Ensured system configuration and functionality adheres to HIPAA 5010, Medicare, Medicaid other market-specific regulations, and business rules. Tracking the bugs and Stories status using JIRA. Conducted workflow mapping sessions to visualize and improve the end-to-end processes, incorporating feedback from both technical and business teams. Implemented changes in the workflow based on feedback from end-users and stakeholders, enhancing overall productivity. Performing business analysis, software validation and testing for client/server, multi-tier and web-based applications for EMR and commercial business for managed healthcare plans and Industries. Prepared the Business Requirement Document (BRD) and Functional Requirement Document (FRD) for the enhancement of the existing services. Operationalized business intelligence solutions and conducted advanced analytics to identify opportunities and strengths to meet business goals Strong knowledge of and experience with reporting packages (Cognos/SAS Reports/Tableau, Power Bi, etc.), and/or databases (Oracle, SQLSvr, etc.) Environment: Windows XP Professional, MS Access, MS Excel, DB2, JIRA, UML, Agile, Rational Clear Quest, MS Office suite, MS Visio. Panther X Rare Pharmacy| PA | Business Analyst | August 2018 March 2020 Responsibilities Actively involved with SCRUM and sprint meetings, managing product backlog, removing obstacles to progress, prioritizing and review milestones and accomplishments. Logged and reported the defects using Version One to the developers using Issue Tracker for the bug fixing and tracking. Validating the requirements and creating mapping specifications based on functional requirement specifications. Performing thorough smoke, functional, Integration and regression testing when bugs are resolved. Proficient in identifying, recording, documenting, tracking bugs thoroughly. Review requirements, specifications and technical design documents to provide timely and meaningful feedback. Estimating, prioritizing, planning and coordinating testing activities. Collaborated with the EAMS team to validate and verify asset-related requirements and functionalities. Participated in requirements gathering meetings, provided assessments based on the requirements, which include testing estimates. Creating detailed, comprehensive and well-structured test plans and test cases at program level and presenting to team and QA program lead. Create and execute SQL queries for validation purpose. In Agile environment, attended daily standup meetings, reviewed user stories. Taken Initiative to organize the regression status and issues for the builds released every fortnight. Tracked the Defects, Maintaining Test Cases and Requirements using ALM. Also involved to create test case scenarios and validate end to end testing in validation environments. Attending Scrum meetings for tracking development process and perform thorough regression testing when bugs are resolved. Responsibilities include designing and implementing tests, debugging and defining corrective actions Involved end to end testing of Billing, Claim Processing and Subscriber/Member module. Communicate with Scrum master and leads to report him overall progress of the project. Communicate with Business Architecture team to get the missing information required to write effective user stories. Schedule meeting with IT team to validate the user stories to verify within project scope. Schedule and conduct back log grooming sessions with IT team, QA team, Product Owners and Business. Facilitate the team to get the required information from the Business and help them to assign story points for each user stories. Facilitated communication between testing teams and asset management stakeholders to gather feedback on EAMS functionalities. Coordinate with development team to help them for smoothen their process flow. Performed a feasibility study, risk analysis and cost-benefit study to understand the project scope, the potential complications and to select the best possible solution satisfying the integration problem between the two platforms. Created high level documents like project charter, project management plan. Utilized EAMS to validate and verify asset data accuracy and completeness during testing phases. Analyzed current business process flow by understanding preset business rules and conditions. Conducted formal interviews, live meetings, and JAD sessions with business users and subject matter experts (SME s). Conducted training sessions for users on how to effectively utilize EAMS functionalities for asset management. Responsible for whole EDI testing strategies for WV as part of their ICD 10 conversion project for both Institutional and Professional claims. Involved in creating Dashboards, reports as needed using Tableau Desktop and Tableau Server. Extensively used Tabadmin and Tabcmd commands in creating backups and restoring backups of Tableau repository. Involved in installation of Tableau desktop 8.0, Tableau server Application software. Involved in creating dashboards and reports in Tableau 8.1. Created report schedules on Tableau server. Mayo Clinic | MN | Business Analyst | April 2017 July 2018 Responsibilities Analyzed the business requirements, functional specifications, and SRS documents of the project Worked as a Subject Matter Expert between IT and business partners on various complex projects Identified and communicated business needs translated them into business and technical requirements, for which solutions were implemented. Also, handled the Team as a Senior-level project team member as a liaison between Stakeholders and IT to provide technical solutions to meet user needs and maintain established business relationships Lead and assisted with project deliverables- project initiation requests, business, and technical requirements, use cases, interface specifications, business architecture models, cost/benefit analysis, risk and issue logs, test plans, training plans, and elevation/validation plans. Communicated and presented complex technical concepts simply and effectively to non-technical team members. Predicted long term needs, performed gap analysis. Gathered Business Requirements created Functional Requirements Document (FRD) and analyzed data/workflows; defined the scope, financial projections, and cost/benefit analysis; progressed from Problem Statement to well-documented designs. Used RUP-iterative the process to Conduct Data Analysis on the Group Disability Data to find missing data fields in the application and customize them. Used MS Word & Visio to the document data flow of the AS-IS process and TO-BE process. Conducted JAD sessions to get SME s input on how to implement the application for Group Disability Claims. Responsibilities included underwriting policies for auto, fire, life, health, and commercial insurance, providing common bank and notary services, providing customer service on existing insurance policies, marketing to new and existing clients, resolving billing issues, providing insurance and financial services to policyholders, working with internal programs and MS Office Suite to complete office tasks. Worked with Health and life insurance teams in a project called Enterprise data management. Participated in identifying opportunities that impact business strategy and system performance, JAD sessions with Stakeholders to enable technical solutions for process improvements Conducted Systems Analysis with a focus on business and technical process models and use cases, data flow preparation, ER diagrams, Business process modeling, Business process flow according to the market strategies and product development, made recommendations for buy Vs. build decisions. Handled IT-ERP Solution's- POS (Point of sales), SFA (sales force automation), E-Commerce related (market place) solutions Communicated teamwork skills through written communication, phone, and sales meetings. Worked with all aspects of financial systems and processes to maintain service insurance products. Used security and customer reference data across domains to ensure transactional efficiency, regulatory compliance, and profit maximization. Used SQL for analysis and utilized SQL to design, implement, and maintain commercial insurance products and marketing programs. Also, identified, communicated course-correcting project risks when needed. Built custom user macros for Confluence, especially if they integrate content from JIRA Provided testing support and analysis for defect resolution and performed other related duties as required. Mentored and developed junior team members into resources with higher skill sets and conduct training for teams on team collaboration and effective use of confluence. Devon Bank | Chicago, IL | Business Technical Analyst| October 2015 March 2017 Responsibilities Worked with the business community to define business requirements and analyze the possible technical solutions. Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis Worked with the Business community, Tech Lead and 3rd party vendors in gathering their requirements and data transaction information related to OLTP, OLAP and ASP. Extensive work experience with Portfolio Managers, Experienced Traders, and Compliance Manager to configure the rule-based scenarios for capturing market and credit risk, general multi-factor sensitivity analyses, and PnL. Co-authored business requirements document with project teams. Extract, discuss, and refine business requirements from business users and team members. Facilitated and managed meeting sessions with committee of SME from various business areas including Mortgage Servicing, Loan Monitoring and Asset Management. Involved in modules which provides robust monitoring and validation to ensure regulatory and NACHA processing compliance Extensively involved with the trading activities of Credit Derivatives, Interest Rate Derivatives, FX Derivatives, Equity Derivatives and Commodity Derivatives; and Futures including Commodity Futures Contracts and Financial Futures Developed and implemented processes and tools for requirements gathering, analysis, planning, tracking and delivery using Rational Rose requisite pro RUP Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap. Designed and developed Use Cases and UML models using Microsoft Visio. Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle. Assisted project managers with the development of project schedules. Develop requirements and preliminary design for client applications. Perform analysis and design projects using a systems development methodology. Work with all levels of client staff in solution definition. Coordinated activities between business unit and technical staff, developing new methods, policies, and procedures to meet the business needs, and will acted as primary trainer in education of the business unit as it relates to business applications. To organize meeting and send agenda of the meeting, draft minutes to keep all invitees of the meeting on a same page. Organize weekly status meetings with the team to promote open discussion of business requirements and other system functionalities. Enhancing supporting documentation (policies, frameworks, standards, methodologies, and modeling documents) to demonstrate compliance with the Basel II Accord. Identified/documented data sources and transformation rules required to populate and maintain data warehouse content. Worked on Master Data Management (MDM) for maintaining the customer information and also for the ETL rules to be applied. Develop Logical and Physical data models that capture current state/future state data elements and data flows using Erwin. Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers. RSystems International LTD | India | Test Engineer | September 2009 August 2012 Responsibilities Based on Functional Requirement of Requirement Specifications, Test Cases Are Prepared. Actively Involved in Test Case Peer Review. Assisted in preparing test plan. Developed & maintained the traceability matrix between requirements and test cases. Executed Test Cases according to the functional specifications. Performed both the Functional and Regression Testing of the application to make sure the business process works as intended. Re-executed test cases under Test Lab tab updated the test cases and reported the results. Involved in manual checks for scripts, to track and analyze the business logic. Participated in Regression testing, Compatibility testing between versions and Integration testing. Profound knowledge in Manual Testing (using QC) and Automation Testing (using QTP). Worked on SQL statements in checking the validity of the Backend. Used Selenium WebDriver for writing test scripts for regression test coverage. Introduced and implemented open-source web test tool Selenium and WebDriver for cross browser testing. Presenting the Test Reports and Status reports on a Weekly/Monthly basis to the Project Team and discussing the next release cycle. Completely involved in test management in Quality Center. Extensive knowledge in reporting tools like TestNG, Junit. Involved in full life cycle testing in Windows. Extensive experience in various Software Development Life Cycle (SDLC) Phases and Quality Assurance Life Cycle (QALC) including Requirement Gathering, Business Analysis, System, Object Oriented Design and Testing Wide exposure in Software Testing Life Cycle (STLC), Functional, Regression, Integration, Re-testing, End-to-End Testing for the web-based application. Strong experience in Agile/iterative and Waterfall methodologies of software lifecycle Accountable for Logging, tracking and validating of defects for closure and Validated and Verified fixed defects. Accountable for summarizing and reporting out the defects and status of each defect to project team members. Logging defect on Rational Team concert (RTC) tool. Involved in team of User acceptance testing (UAT). Interact with Developers and BA to understand complex situation. Created and executed Manual and Automation test cases, raised defects and tracked the same to closure Effective communication with clients and updating the status. Reported bug using Project Tracking tool JIRA. Worked on a project by analyzing the test cases, tested the scenarios and created highest bug reports in the initiative. Keywords: quality analyst business analyst business intelligence database information technology golang hewlett packard microsoft Colorado Connecticut Illinois Minnesota Pennsylvania West Virginia