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Mahesh Sharma - Lead UI/UX Designer

[email protected]

Location: Spokane, Washington, USA

Relocation: Yes, IF required

Visa: H1B

MAHESH SHARMA +1 913-357-8143 // [email protected] https://www.linkedin.com/in/mahesh-sharma-ux/ SUMMARY Certified Usability Analyst with 22+ years of experience. Proven acumen of building world-class digital products with insightful know-how to combine creative and usability viewpoints resulting in world-class web and mobile applications. Specialized in user centered design, interaction design, service design, usability testing and heuristic evaluation. Extensive experience in developing professional web - based User Interface (UI) to provide best User (UX) with the help of HTML5, CSS3, JavaScript, JQuery, JSON, XML and also experience in making webpage Cross browser compatible. Hands on experience in development by implementing Triggers, APEX classes, wrapper classes, controllers, Visual Force, Force.com IDE, Apex Test Classes for SFDC testing, Batch Apex for data processing and writing queries in SOQL and SOSL, customized queries to avoid governor limits. Advanced UX / UCD / UI Design conception, creation and building concepts including wireframe, layouts, workflow diagrams - Adobe Xdfor rapid application prototyping and final end user mockups. Expert in UI/UX design tools including Photoshop, Invision, Sketch, Illustrator and Adobe Effects. Expert in conducting user research, design interactive hi-fidelity wireframes. Proven ability to decompose lengthy workflows into more usable, intuitive, and simple tasks. Experience of working in cross functional teams with developers & UI designers to ensure project quality in terms of consistency and brand guidelines. Experience in designing and developing professional UI web applications using front end technologies like HTML5, CSS3, JavaScript, jQuery. Extensive experience of working in an agile process environment. Experience in using Figma, Photoshop, Illustrator, Sketch, InVision and MS Visio for creating Wireframes, Prototypes, Logos, Banners, Buttons, Icons and Images. Creative Knowledge in Art creation, modification, and conversion- Logos, print media, web page and software interface design using Adobe Photoshop, Adobe Flash and Adobep Illustrator. Experience in developing, publishing, running, and maintaining websites from scratch on windows environment. I am currently working on a user-facing portal widely used across the different regions of the world for a sustainability company in North America, serving as a Lead User Experience Designer, involved in requirements gathering from stakeholders and identifying key success factors, user research, design of hi-fidelity wireframes, UAT testing, team handling and resource management. EDUCATION Master of Computer Applications, Indira Gandhi National Open University, Delhi, India Bachelor of Commerce, Delhi University, Delhi, India Diploma in Computer Application, IEC, New Delhi, India CERTIFICATIONS Certified Usability Analyst Human Factors International Designing the Mobile User Experience Human Factor International Leading People for Results Times Internet University SKILLS Technologies, Frameworks User research, Information architecture, Competitor analysis, User personas, Scenarios and Use cases, Accessibility design, Internationalization, Low-fidelity paper/Balsamiq prototyping, Hi-fidelity interactive prototypes, Card sorting, Heuristic evaluation, Web Analytics, Usability testing, Business consulting, Requirements gathering, Service design, Gap analysis, Risk assessment. Design Tools Figma, Axure, Balsamiq, Adobe XD, Sketch, Invision, Dovetail, Miro, Adobe Suite (Photoshop, Illustrator, Dreamweaver), Tableau Markup Languages HTML, CSS EXPERIENCE Feb 17 Current Lead UX Designer, Sismos Solutions Inc., Spokane, WA Project involved enhancing the experience of the Legacy portal used by clients companies to manage their bills, locations, vendors, etc. It also provided trends to analyse/report the utility usage from rich data presented in an interactive way using charts, graphs, and customizable grids. Involved in requirements gathering from stakeholders and identified key success factors. Work with stakeholders to gather business requirements and identify the project scope, priorities, and bottlenecks. As a UX designer, I partnered with designers to work through the early stages of a design or product working from strategy and feature definition into Flow charts, sketching and prototyping, and iterating. Adjusted current wireframes to reflect UI/ UX standards. Taking data from UI sending back to Data base with Json formate. Designed POC in HTML and CSS to get the initial agreement from the stakeholders. Applied user centered design process in AGILE SCRUM environment regularly attending the Status Meetings and updating status to Scrum Master and lead design review meetings, implementing user stories. Responsible and follow Lean UX methodology for performing discovery sprints to further explore challenging requirements. Perform various UX exercises such as design personas, card sorting, heat maps to validate best design principles against the problem statement. Lead several design workshops to get key stakeholders, users involved in user centric engagements and conducted exercises like card sorting, focus groups, rapid designs, whiteboard sessions, and brain mapping. Designed Affinity diagrams to organize unstructured data to filter out anomalies and prioritize the needs. Developed a windows application as per the client specifications using NodeJs and Developed the UI screens Used CSS and Flex style for web pages using LESS structure and implemented routing in using React.JS using ReactJS, Java script, HTML 5, and CSS3. Implemented the web application using React framework, along with Flux architecture on Nodejss. Worked on the UI of a web based content management system built with React and Redux. Built highly reusable UI components with React and Styled Components to increase scalability and reusability. Experience in developing of custom WCF web services, dialog based work flows, plug - ins and integrating custom web pages into CRM. Experience in use of web services and interacting with MS CRM database through the use of web service methods. Hands on knowledge of implementing and maintaining access controls and permission in CRM based on roles and access conditions. Analyzed and organized qualitative data from prior research to an online tool (Dovetail) for prioritizing and mapping business goals. Identified relevant user groups with diversified demographics. Conduct shadow exercises to monitor users in real time situations to get insight of their usage patterns and pain points. Identified use cases for user actions they were able to perform. Identified, optimized and designed task flows for user actions they need to complete. Conducted user sessions which were important to get valuable insights into the user pain points such as complex navigation, screens with high visual loads, lengthy workflows with huge amounts of data, slow server response while fetching results, unstructured information hierarchies, etc. Designed and presented demo interactive wireframes to all relevant stakeholders for their approval/suggestions daily. Educate stakeholders on usability best practices, beneficial in the interest of domain and confidence winning experience. Leading the CRM team to regular monthly release cycle process. Developed Windows Services and WCF Services to integrate CRM with third party applications. Designed corporate style guide to be used in all company s applications to achieve consistency in UI elements and the way users will interact with components. Applied and adapted suitable accessibility design principles to cater to color-blind users. Led testing sessions with users and SMEs to validate application designs. Work with stakeholders to identify user set for testing the prototypes based on their experience, interests, and skills needed for target system. Prepare the finding matrix of UT sessions and present them to the stakeholders and win their consent for the modified scope/approach. Designed Style guide including hi-resolution UI graphics for Web Developers to maintain consistency across platforms. Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment Worked on collaboration tools like JIRA. Design and produce hi-level UI elements and specs can be used in production stage. Team handling and offshore liaison. Work closely with cross functional teams of designers, developers, QAs, project managers in an agile development environment. Lead a team of 4 UX designers. Environment: Stakeholder interviews, user research, information architecture, user personas, use cases, accessibility design, internationalization, low-fidelity prototyping, hi-fidelity interactive prototypes, card sorting, usability testing, HTML, CSS, project management, resource management, Balsamiq, Figma, Axure, Sketch, Invision, Adobe XD, Dovetail, Miro, Adobe Suite (Photoshop, Illustrator, and Dreamweaver), web analytics, Tableau. Jan 16 Feb 17 Associate User Experience Consultant, Nagarro Software Pvt. Ltd, Gurugram, India Project involved development of web-based application meant for energy traders. This application act as a decision support system for energy traders, decisions like energy buy/sell, energy plant maintenance best time, load forecast and every energy aspect in terms of business. Led requirements gathering sessions with stakeholders to identify business goals. Worked with business owners, and Project Managers to gather the requirements. Applied user centered design process in AGILE SCRUM environment regularly attending the Status Meetings and updating status to Scrum Master and lead design review meetings, implementing user stories. Pre-populating data into the CRM page during the page load using JavaScript, CRM Web Services and XML object. Created JavaScript functions to do client side validations. Initially Migrated Microsoft Dynamics CRM 4.0 customization to CRM 2013. Completed UI/UX design with Photoshop, Illustrator and Sketch for web-end and mobile end. Completed user testing and usability analysis with wire-framing and prototyping tools such as Invision. Responsible for UI, User experience,modeling, UV, texture, rig and animation for allthe characters as per the art style of the game. DesigningUI for Unity Game engine Worked on user identification from relevant departments associated with the project lifecycle. Conducted detailed shadow sessions and diary studies with end users to understand the different applications they use to complete their tasks of the key in bills of different service types. Conducted & moderated user research through 1-1 user interviews to ascertain and assimilate a comprehensive needs document. Involved in design workshops to get key stakeholders, users involved in user centric engagements and conducted exercises like card sorting, focus groups, rapid designs, whiteboard sessions, and brain mapping. Worked on supporting the CRM production environment and resolving the issues for CRM production environment. Involved in various meeting held based on migration of the current CRM 2015 version to the CRM 2016 version. Extensively used Advanced Find functionality in CRM. Developed custom Tableau reports for CRM. Used excel templates for data imports to and from CRM. Created personas for each relevant user group to cover their needs, expectations, usage patterns, their access to various applications. Finalized all the possible important use case scenarios. Optimized workflows for easy data access. Designed and presented demo hi-fidelity wireframes to all relevant stakeholders for their approval/suggestions on regular basis. Designed interactive wireframes using modern UI design features such as inline editing, interactive drop downs, etc, to make the application intuitively easier to use and provide more data accessible to users. Applied web accessibility and design rules to make the application easily usable by diversified users (from different demographics) and using multiple languages. Style guide for Developers and UI Designers to maintain consistency across platforms and devices. Conducted user acceptance tests to get periodic feedback on designs. Handled multiple projects together. Worked closely with cross functional teams of designers, developers, QAs, project managers. Environment: Client interviews, requirement gathering, user research, project management information architecture, card sorting, white boarding, user personas, use cases, accessibility design, low-fidelity prototyping, hi-fidelity interactive prototypes, web analytics, usability testing, HTML, CSS, Balsamiq, Axure, Miro, Adobe Suite (Photoshop, Illustrator, and Dreamweaver), Power Point. Nov 07 Dec 15 UX & UI Lead, Times Internet Ltd., Noida, India Project involved to strategize, plan and design of an online tool for building dynamic ads for various platforms such as desktop, mobile on Android and iOS environments to help company s internal users to efficiently design ad campaigns for their clients. Success metrics were to increase the number of ads a user can successfully deploy in a given day. Applied User Centered Design (UCD) process to insure the delivery of a successful project. Conducted requirements gathering from stakeholders and identified key success factors. Documented the business goals considering the challenges users face while working on ads. Lead and moderated requirements gathering sessions through direct 1-1 user interviews, focus groups, and contextual inquiry sessions to get valuable insights into the user pain points such as how they coordinated between different application systems to get the data and how they decided to use the information to add in the ad slides. Worked with cross function teams of marketing and sales to understand the in-flow of data. Defined the project cope. Estimated the timelines and budget for the project. Identify critical usability considerations by heuristic and accessibility reviews. Done affinity mapping to organize the information. Documented the findings and validated them with the stakeholders. Designed user personas. Identified business use cases those were critical for the project success. Designed user flows for important tasks identified the user research phase. Designed paper prototypes to get quick feedback from the users in user sessions. Employ industry-standard usability principles in design and functionality. Designed Low-fidelity wireframes to get feedback from the stakeholders. Quick turnarounds on wireframe iterations to speed up the design process. Deigned style guide to be used for the project to ensure consistency. Designed including hi-resolution UI graphics for Web Developers to maintain consistency across platforms. Developed hi-fidelity interactive prototype for every screen and state covering defined use cases. Test applications for ease-of-use, ergonomics, and usability principles. Lead usability testing sessions with users to validate application designs. Conducted UAT sessions periodically for getting feedback and validating the success metrics. Design microsites, mailers, interactive banners for display & mobile campaigns. Worked on HTML and CSS to develop the approved designs of microsites, and ad campaigns. Lead a team of 7 front-end designers and developer. Successfully launched dynamic ad builder tool with a potential to generate INR 6 crores. Environment: Stakeholder interviews, user research, project management, resource management, information architecture, user personas, use cases, accessibility design, internationalization, paper prototyping, low-fidelity prototyping, hi-fidelity interactive prototypes, web analytics, usability testing, HTML, CSS, Bootstrap, Balsamiq, Axure, Sketch, Power Point, Adobe Suite (Flash, Photoshop, Illustrator, and Dreamweaver). Nov 06 Oct 07 Senior Flash Architect, FCS Software Solution Ltd., Noida, India Project involved User Experience design of web-based education course offered to their clients. Involved as Team Lead/individual contributor. Defined, designed UX strategy for web-based applications & learning solutions. Involved in remote requirement gathering sessions with stakeholders. Prepare detailed requirement documents to estimate the project scope. Defined the project level in terms of their complexity to estimate the project timelines. Created personas for each relevant user group to cover their needs, expectations, usage patterns, their access to various courses. Designed wireframes to get daily feedback from stakeholders. Designed hi-fidelity wireframes to validate the task flows and interactions with users. Conducted UAT sessions with users to validate the entire course application flow. Function in multiple roles as needed: Team Lead, Flash Designer, Interaction, Designer, Visual Interface Designer, and QA Coordinator. Environment: Client interviews, user personas, use cases, accessibility design, internationalization, low-fidelity prototyping, hi-fidelity interactive prototypes, UI design, usability testing, Balsamiq, Axure, Power Point, Adobe Suite (Flash, Photoshop, Illustrator). Nov 02 Oct 06 Senior UI Designer, Narang Medical Ltd., New Delhi, India Project involved designing of company websites for online shopping, corporate identity, online version of their well circulated field magazine. Requirement gathering and understanding. Designed information architecture. Done card sorting. Designed low-fidelity wireframes for stakeholder feedback/approval. Designed icons & typography. Designed and documented style guide to ensure consistency. Designed hi-resolution UI graphics for web developers to maintain consistency across website. Practice accessibility guidelines. Experience in responsive design, HTML, CSS. Designed for print media catalogues.,/collaterals, fliers, etc. Function in multiple roles as needed: Team Lead, Web Designer, Front-End Deigner, Interaction Designer, Visual Interface Designer, and QA Coordinator. Lead a team of 2 front-end designers. Environment: Stakeholder interviews, information architecture, card sorting, accessibility design, internationalization, low-fidelity prototyping, UI Design, Responsive design, hi-fidelity interactive prototypes, usability testing, HTML, CSS, Balsamiq, Axure, Power Point, Adobe Suite (Flash, Photoshop, Dreamweaver). Aug 01 Oct 02 UI Designer, Apurva Infosystems, New Delhi, India Project involved designing of company s clients websites for online shopping, corporate identity, etc. Understand the requirement. Designed information architecture. Designed flow charts. Designed icons & typography. Designed style guides. Designed hi-resolution UI graphics for web developers to maintain consistency across website. Practice accessibility guidelines. Designed company corporate presentations. Involved in responsive design, HTML, CSS. Build business logic against the requirement. Environment: Stakeholder interviews, information architecture, accessibility design, UI Design, Responsive design, Balsamiq, HTML, CSS, Power Point, Adobe Suite (Flash, Photoshop, Dreamweaver). Keywords: quality analyst user interface user experience javascript access management active directory information technology microsoft Utah Washington