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SANTANU RAHA - Program manager

[email protected]

Location: Houston, Texas, USA

Relocation: yes

Visa: H1B

SANTANU RAHA (CSM , SAFe Agilist 4) Direct: 770-628-5675 Email: [email protected] _________ Project Management | Program Management | Global Team Leadership | Digital Transformation | Data Migration and Analytics | Strategic Planning & Execution | Risk Analysis | Client Relationship Management | Resource Allocation & Management Communication | Negotiation | Program Migration| Reporting & Forecasting | Quality Assurance ________________________________________ PROFESSIONAL EXPERIENCE: 19 years of professional experience in IT industry with rich knowledge of large-scale Program Delivery Management (Open platform, Big Data, Micro Service and Omni Channel focus transformation), Consulting and Business SME knowledge. Experience of working with major Insurance, Retail and Telecom clients across the globe including clients located at USA, India and Europe. An accomplished leader, skilled in achieving operation efficiency and increasing revenue for client organization. He is expert in business process improvement, data analysis. He is also proficient in root-cause analysis to identify issues and recommend process improvement that leads to business goal with optimum cost. He also has exceptional planning and implementation capabilities. Education and Certifications SAFe Agilist 4 Scaled Agile Certified Scrum Master Scrum Alliance Executive Certification in Management Program of McIntire School of Commerce, University of Virginia Bachelor of Engineering, Vidyanagar University, Kolkata, West Bengal, India Program/Portfolio Management Skills Have extensive knowledge in multiple business domain related delivery management Set and execute team strategy, including objectives, plans and policies for area of responsibility so as to develop and deliver innovative solutions Spearheaded up to $ 12M size budget and managed 183 team members team across the globe. Accomplished IT professional with progressive experience in large scale implementations. Capable of coupling direction of technology with business needs ensuring successful implementations. Efficient in Project Planning, Initiating, Executing, monitoring and controlling and closure with effective communication. Handling program leveled Risk, Issues and maintains all the Quality metrics for program delivery. Portfolio roadmap creation and maintaining with client leadership team Handling Resource Capacity management, forecasting, billing for all FTEs, vendors and individual consultants. Adept communication skills as well as leadership, project management and vendor management experience. Expert in Agile (Scrum) Project Management methodologies such as budgeting, product backlog and Epic-Feature-story mapping, PI planning, retrospective Experienced in Project Scoping, Effort Estimation, driving Solution designing and developing project document templates based on Agile (Scrum), Kanban, Waterfall and SDLC methodology and successfully implementing them. Proficient in executive Reporting, Road mapping for executive leadership and managing portfolio financials Software Skills: PM Tool MPP, JIRA, MS ADO, Confluence Modeling Tools and Technique: UML, MS Visio, RSA, Rational Rose, Excel. Requirement Gathering Tool: Requisite Pro, HP Application Life Cycle Management (ALM), Blueprint Basic DevOps Tool RTC, RLM, Jenkins, Bitbucket, GitHub Monitoring Tool App Dynamics Big Data Implementation Scala, Hadoop, Graph DB, HQL, Integration Micro Service, MuleSoft CRM Salesforce Finance Cloud, Marketing Cloud Microsoft tools: MS Project, MS-Office, MS Outlook, SharePoint Databases: Oracle 9i/8i, MS SQL Server, MS Access. Defect Management Tools: Quality Center, Clear Quest, Service Now Operating Systems: Windows Vista/XP/2000/98/95, RHEL7/RHEL8 SDLC Methodologies: Waterfall, Iterative, Agile/Scaled Agile ------------------------------------------------------------------------------------------------------------------------------ EMPLOYMENT HISTORY and PROJECT DETAILS ------------------------------------------------------------------------------------------------------------------------------ Client AIG and Lockton Duration Jan 2022 to Till Date Role Portfolio/Program Manager Digital Transformation Project Brokerage Platform Implementation and Global Collection Transformation Responsibilities Responsible for overall project delivery for product engineering, Operate and Data migration track Managed team to work extensively on User Requirement Gathering & Analysis, and Development of Functional Specifications to convert that to EPIC-Feature and User Stories Experience in Business Process Re-engineering and Business Transformation Modeling. Strong experience in conducting User interviews, Document analysis, JAD sessions and managing the requirements. Managed expectation of the business users to drive change management from legacy to new platform Leading two transformation- SAP FS CD Implementation and Salesforce Financial & Marketing Cloud platform delivery Driving vulnerability management and coordinating patching and/or Upgrade activities with multiple stakeholders Established CCB-Change Control Board. Drove Change Management for SME for seamless adaption. Review and approve code changes. Managed technical delivery and Implement auto build and deployment using Bitbucket/Jenkins/RTC/RLM and integrated App Dynamics for application monitoring. Client Insurance Duration March 2020 to Jan 2022 Role Senior Program Manager Digital Delivery Cross Platforms Project Disability Claims Transformation Program Responsibilities Drove overall project delivery in the shared service space related from program Discovery, driving Package implementation work shop, finalization of MVP and create 2 years road map for program increment implementation Drove multiple Delivery tracks for making sure internal program milestone is on track. Drove multiple JAD Session and manage demo of sprint delivery for the executive leadership. Single handedly managed program planning, tracking, managing RAID Log items, engaged business and Operational SME as and when required to have the program on track. Managed end to end delivery from Development to Production rollout through different DevOps tools JIRA/Bitbucket/Jenkins/ServiceNow along with driving technical review with tech SMEs Client Insurance Employer Cognizant Technology Solutions Inc., USA Duration Decb 2012 to Jan 2020 Role Sr Program Manager Digital Delivery Cross Platforms Project Data Transformation for OMNI channel view implementation and Call Center Modernization Responsibilities Was responsible for overall project delivery in the shared service space related to image and workflow, enterprise content management, document storage and retention management and correspondence strategy. Worked as Data Steward along with Data Strategy team to transform data source, standardize Data per business group strategy and its pipeline for implementing Big Data Solution. Dealt with Data structure analysis and derive the golden source of data for business use cases using PL SQL queries for data governance and quality with Collibra tool Led call center discovery and execution to develop roadmap to build integration with SalesForce.com replacing existing CRM platform to improve customer service and cell center productivity. Led Implementation of program/project management methodologies and tools, resource management practices, and change management techniques. Client Retail Employer IBM Duration Oct 2008 to Jun 2012 Role Program Manager and Release Manager Project Supplier Logistics, Clustering, Product Launching Responsibilities Acted as program lead with the different technical groups of the client to understand the data integrity and its transformational impact in the present system so that new solution would not hamper the present business process and at the same time integration point was understood by all stake holders to avoid any confusion in delivery assumption. Managed account Quality and security Group to come up with standard quality request (technical development Custom) and data security standard given by client so that there is no process violation Client Telecom Employer Tech Mahindra US Duration Jun 2006 to Sep 2008 Role Business Analyst Project Business Support System Responsibilities Worked for RXN and BSS integration program to onboard all the customers from newly acquired company into the existing business operation. Total customer size was around 355K. Client Manufacturing Employer Infosys Technology Ltd. Duration Jul 2004 to May 2006 Role Module Analyst Project Manufacturing Claim System Automation Responsibilities Responsible for requirement gathering to implement new claim application system for manufacturing client Keywords: continuous deployment database information technology hewlett packard microsoft procedural language