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Dilli - Scrum master/ Project Manager

[email protected]

Location: Atlanta, Texas, USA

Relocation:

Visa: USC

Dilli PROFESSIONAL SUMMARY Versatile, result-oriented professional with 20+ years of comprehensive experience in leading end to end delivery of the projects, developing exceptional relationships with clients, vendors, peers, and senior leadership to provide sustainable business solutions. Led Salesforce projects budget ranging from ~$200k to 4M delivering in Agile, Hybrid and Waterfall models. Involved and driven the cloud-based projects of Sales, Service, Utilities, Consumer Goods (FMCG), HealthCare and HCM functional domain. Strong Project Leadership and Personnel Management skills with a demonstrated track record of creating and nurturing profitable services-oriented businesses across a diverse set of markets, including IT Consulting, Cloud Services, and Professional Engineering Services. Driven engagements with Product, Program, Engineering, Operations, and Support teams to align on scope, critical milestones, release cadence, delivery, and support requirements. Demonstrated management, strategic planning, organizational development, and decision-making skills in high-pressure, high-availability environments. Led and delivered projects of CRM applications in Agile, Hybrid and Waterfall models. WORK HISTORY SENIOR PROJECT MANAGER 10/2022 to 02/2024 Cisco Systems, Inc., Morrisville, NC USA Responsible for leading end- to-end delivery of $4M project, IAM modernization program targeted towards implementation of the Role based access control (RBAC) on existent Salesforce Service Cloud project in 5 stages. Driven 2 tracks of POC to finalize the solutions and finalize the Policy engine products. Collaborated and interfaced with Product, Development and Test teams of onshore and offshore. Executed the project organizing Sprint Ceremonies, Backlog Refinements, Capacity Plans and Resource Management. Managed Projects' Risks and Issues. Resolved escalated issues in a timely manner by utilizing sound judgment and decision-making capabilities. Implemented RBAC project plan in Agile delivery model to ensure the project is delivered on time meeting customers' expectations. Continuously collaborated with stakeholders, including business leaders, customers, and development teams, to ensure everyone is aligned with the product vision. Presented Weekly/Bi-Weekly Status Reports, Project Metrics and Dashboards using JIRA Cloud and JIRA Align. Implemented process flows and best practices. SENIOR PROJECT MANAGER 04/2022 to 09/2022 GermanTown Tech / Tech Mahindra, Bengaluru India Led the development project of $750k budgeted on Salesforce Health Cloud (HealthCare) with 8 member technical/IT and cross functional teams covering requirements discovery, configuration, customizations and integrations. Ensured project execution meeting the project milestones, interfacing business and IT teams. Actively engaged in discussing low-level implementation details with the tech team, and high-level business problems with the stakeholders. Directly responsible for organizing and facilitating stakeholder sync-ups to ensure communication regarding program progress and impediments is seamless and transparent. Facilitated Agile/Scrum events. tracked the project progress and teams' performance and metrics using JIRA Cloud and Confluence tools. SENIOR PROJECT MANAGER 10/2017 to 03/2022 Deloitte USI / Happiest Minds Tech, Bengaluru India Partnered with senior leadership of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise. Driven custom Sales Cloud and Finance Cloud applications. Coached Agile tools and processes to individuals and Teams. Communicated with IT leadership, business leadership, and IT Business Consultants to communicated program strategy, direction, and changes. Tracked key project milestones and recommending adjustments to Program Managers. Established milestones and monitor adherence to plans and schedules, identified delivery risks, and driven mitigation strategies and solutions. Served as a conduit between deployment and engineering to ensure requirements and design considerations are incorporated to improve deployment and sustainability of software and services Skills. Project metrics and dashboards extensively using Azure DevOps. Managed the regular deployments, releases of the Salesforce projects. Conducted triages and managed QA teams and defects of the Conflicts project. PROJECT MANAGER 02/2013 to 09/2017 Stanley Black & Decker / Yash Technologies Bengaluru India Led the technical support and enhancements of the Salesforce custom Cloud application. Managed timely resolution of incidents, estimates, impact analysis, development of the enhancements and planning monthly releases. Collaborated and involved Product, Business and IT stakeholders during the project for requirement elicitation. Validated deployed functionality. Conducted Scrum Ceremonies and workshops. Resolved program level issues and Risks. Managed business user creations and production issues and timely resolution. Presented Project Metrics and Reports stakeholders. Tracked the project progress and acted on the dependencies and blockers. SENIOR CONSULTANT 04/2007 to 01/2013 EDF - UK, Alcatel-Lucent / Capgemini Bengaluru India I was responsible for leading and supporting Salesforce and Siebel applications. Studied and analyzed existing system architecture, data model, Worked on POCs to implement the legacy system's functionality Participated in requirement discovery, solution building sessions, technical designs and documentation. Estimated time and effort required for doing development. Configured custom pages, business processes, validation rules, workflows, approval processes, custom objects, and project requirements. Setup security settings and managed users. Unit tested the functionality. Analyzed, mapped, formatted, and migrated the required data into Salesforce application. Prepared test plan, created test scenarios, test cases, executed test cases. Trained business users and handed user manuals and system documentation over to the client. Involved in the deployment of the developed functionality in phases. CONSULTANT 01/2004 to 03/2007 Intel Inc, Unilever PLC / Satyam Computer Services, Hyderabad India Led and coordinated with larger teams located in multiple countries, monitored application server health check, managed users and related application issues, Monitored and acted on the daily batch jobs, analyzed requirements, involved in technical design documents, Configured and customized applications, analyzed data and run the migration jobs. Conducted unit tests ensuring the expected quality. CERTIFICATIONS Certified SAFe 6 Release Train Engineer (RTE) by Scaled Agile Inc. Certified SAFe 6 Product Owner / Product Manager (POPM) by Scaled Agile Inc. Certified Agile Coaching Professional (ICP ACC) by IC Agile Certified Professional Scrum Master by scrum.org Certified Salesforce Service Cloud Consultant Certified Salesforce Sales Cloud Consultant Certified Salesforce Administrator (ADM201) Certified Salesforce Platform App Builder Certified SCRUM Product Owner (CSPO) by Scrum Alliance Certified SCRUM Master (CSM) by SCRUM Alliance Certified on Information Technology Infrastructure Library (ITIL) V3 Foundation SKILLS Agile Methodology Cross-Functional Teams Communication Client Liaison and Relations KPI Tracking Project Goals and Milestones Client Relationship Management Scope Management Work Planning and Prioritization Quality Assurance and Management Scope Management Project Planning Azure DevOps (ADO) JIRA Cloud and JIRA Align Project Metrics and Dashboards Requirements Gathering Project Scheduling Team Collaboration Conflict Resolution ITIL Framework EDUCATION Bachelor of Technology: Electrical and Electronics Engineering Sri Venkateswara University - India Keywords: quality analyst business intelligence information technology North Carolina