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Shiva Kumar - Program Manager/Delivery Manager

[email protected]

Location: Paoli, Pennsylvania, USA

Relocation: Yes

Visa: H1B

An IT Professional, with global experience and expertise in delivering information technology products, solutions, and service. An Innovative and Resourceful Leader with expertise in building and leading high performing teams. A proven record of accomplishment for managing complex projects which are Business, Technology providing significant value to consumers and the organization. An Agile practitioner with extensive experience in Agile Transformations, Product, Program and Project management. More than 10 + years of experience as a Technical Program Manager, enabling 5+ Technical teas for successful Project deliverables. Ensured Scrum framework for project delivery is followed by each team of 9 cross functional skilled engineers. Responsible for driving alignment, managing dependencies across programs, projects, and product teams Demonstrated ability to assimilate complex issues, resolve ambiguity, balance strategic goals with tactical realities, and create concise, executable plans. Manages Issues and Risks across program helping to remove barriers. Providing ongoing Governance includes reporting, monitoring, escalation, and controls. Implemented Scrum framework for scrum teams and participated Scrum of Scrums to coordinate dependencies across various other scrum teams in Agile Release train, along with Stakeholders. Leads and supports Portfolio prioritization, budgeting, and goal setting across products. Continuous Development, Deployment, Testing, Integration, and monitoring knowledge. Actively participates in PMI forums, AWS Forums, Scrum Alliance symposiums to enhance knowledge and analyze the industry standard practices. To ensure success in the deliverables, industry standard tools like Share Point, Confluence, Jira , GSuite , MS Suite, have been extensively used, there by gaining excellent experience in effective usage of these tools. PROFESSIONAL HISTORY Summary I T Delivery Manager ( Newark, NJ, USA) Prudential Feb 2023 Current I T Program Manager (Dallas, TX, USA) Verizon Apr 2021 - Dec 2022 I T Program Manager (Malvern, PA, USA) Vanguard Oct 2018 - Feb 2021 I T Project Manager (Albany, NY, USA) NYS ITS Feb2017 Sep 2018 Agile Project Manager (Bangalore, India) Schneider Electric Apr2012 - May 2016 Agile Project Leader (Bangalore, India) Hewlett Packard May2005 -Mar 2012 TECHNICAL SKILLS Operating System - Windows 7/Windows 10 / Server 2012, LINUX. Microsoft Tools - Microsoft Office 2019 (MS Suite), GSuite. Share Point PM Tools - Microsoft Project Professional 2016. JIRA, CAPPM. Methodologies - PMBOK, SDLC, Agile, Scrum, SAFe5.0, Extreme Programming, Lean Methodology. Web /Cloud Based Tools - AWS Cloud environment, Selenese, Java based Applications, ITSM. DB and Test Tools - Oracle 11g/12g, Mercury Quality Center, Load Runner, Selenium, Dynamo DB. EDUCATION & CERTIFICATION Bachelor of Engineering from MSRIT Bangalore India- 2003 MBA (Marketing) from ICFAI University Bangalore India 2014. PMI-PMP Certification, Project Management Institute (Valid till Nov2027). PMI-ACP Certification, Project Management Institute (Valid till Dec 2026). SAFE 5.0 SASM Advanced Scrum Master Certified (Valid till March 2025) SAFE 6.0 RTE Release Train Engineer (Valid till Feb 2025) CSM Certification 2014- Scrum Alliance (Valid till Apr 2026). PSPO Certified Professional Scrum Product Owner -Scrum.org. (Jan 2023) PSM Certified Professional Scrum Master-Scrum.org. (March 2020) CPM Certified Product Manager (AIPMM) (March 2023) CPMM Certified Product Marketing Manager (AIPMM) (March 2023) PROFESSIONAL OVERVIEW I T Delivery Manager (PRUDENTIAL) (Feb 2023 CURRENT) Prudential Technology and Product division ideates, innovates, designs, and delivers products and platforms that enable customers to work better, smarter, and faster. Responsibilities as a I T Delivery Manager Role: Oversee design, implementation, QA, and validation of programming code and products Facilitate daily scrums, stand-ups, and meetings to monitor project progress and resolve any issues the team may be experiencing Shape teams behavior through constructive feedback and develop a healthy working environment. Implement initiatives which helped in better reporting mechanisms, there by identify and resolving issues early. Ensure milestones are reached and deadlines are met throughout project lifecycle Build strong relationships with stakeholders, application users, and program owners Document progress and communicate to upper management and stakeholders Demonstrated implementation of OKR s and Quarterly improvements towards Speed to Market and cost Savings. Coach teams for Scrum , Kanban and management towards adopting an Agile Mindset Be a SPOC for dependent teams and help building a healthy work relationships for ART efficient deliverables. Work with other Delivery Leads to identify the ART challenges, and propose possible solutions for ART deliverables. Track metrics at regular intervals for team level / ART level and propose regular expert advice for improvements Accomplishments: - Successfully implemented Agile Scrum across teams within the department. Developed DoD /DoR and ensured implemented across the department. Successfully transitioned teams to OKR ( objectives and key results ) ways of working to ensure delivery and tracking. Developed Test Plan , Test Strategies and implemented across the department to ensure Quality is of highest standards. I T Program Manager (VERIZON) (APR 2021 DEC 2022) Verizon Technology and Product division ideates, innovates, designs, and delivers products and platforms that enable customers to work better, smarter, and faster. Responsibilities as a I T Program Manager Role: Responsible for developing end-to-end technical solutions for security products for small & medium business customers and for large enterprises, federal agencies. Requires the individual to work closely with the product management team as well as the IT systems teams to put an end- to-end solution together. Third party vendor evaluation will be part of the job functions. This will be in addition to ideating, conceptualizing, engineering & integrating products with third party software and/or with IT systems with secure interfaces. Experience implementing loosely coupled Service based Architecture concepts using SOAP and/or RESTful APIs. Strong knowledge of application architecture, web infrastructure, networks, databases and security concepts. Proven communications skills including technical writing and presentation. Ability to coordinate & communicate across diverse teams including product management, network planning, network engineering, & software development teams. Implement the Development methodologies like Agile & Scrum, Experience developing highly scalable application. Ensure the documentation in Share point, G Drive and Confluence pages are very well maintained. Accomplishments: - Implemented robust mechanism to ensure the consumer teams receive AWS Cloud account details in less than 2 weeks, reducing the wait time to deploy by 50% . This enabled more extensive testing of the application, to ensure quality solution. Developed and implemented long term training strategy within the team to ensure engineers are up to date with skill sets.4 Set a bench mark across department as a template to train the new and existing engineers, thereby creating intangible asset I T Program Manager (VANGUARD) (OCT 2018 FEB 2021) The Vanguard Group is an American registered investment advisor based in Malvern, Pennsylvania with over $5.1 trillion in assets under management. It is the largest provider of mutual funds and the second-largest provider of exchange-traded funds (ETFs) in the world after BlackRock's iShares. In addition to mutual funds and ETFs, Vanguard offers brokerage services, variable and fixed annuities, educational account services, financial planning, asset management, and trust services. Responsibilities as a I T Program Manager Role: Focus on adaptability to consumer needs and use techniques, which will provide quick solutions to consumers by enabling and providing high performing directions to teams for highest possible efficiency. Manages dependencies and defines work plans and action plans to help minimize or mitigate dependencies across the product teams and business teams. Provide a launch pad experience to Teams/Agile Practitioners to enhance knowledge, and improve efficiency of deliverables in terms of quality, timelines, and core functionality to help better consumer experience. Supervise scrum masters, lead the scrum master forums, and ensure to follow a uniform agile techniques /guidelines and process so that the deliverables are of the uniform standards. Develop an excellent working relationship with clients and advice on optimizing resources, and budget. Plan and integrate schedule, resources, and deliverables with other IT departments and external vendors. Management of Features, Backlog of requirements and scope within product teams or across projects Create an environment of learning which will motivate teams to focus towards skill upgrade Facilitate ceremonies and manage the overall delivery process (iteration planning meetings, standups, recurring team meetings, retros, demos) Demonstrated Leadership skills to ensure implementation of the event driven Architecture across the Business vertical to provide an E2E solution across the platform. Lead the teams for Architecture development and design for API end points which are globally accessible. Collaborated with expert teams to effectively conduct Security Architecture Review meetings for an approval. Worked on E2E flow of the design for Fast link UI compatible for mobile devices in collaboration with 3rd party. Collaborated with Stakeholders to develop Swagger Files to ensure requirements are documented Utilize Service now to track the projects progress and metrics for performance review. Ensure teams to utilize Service now as the single source of information for KB s, Support, and defect management cycle. Accomplishments: - Developed and delivered a flagship solution Data Aggregation Services (DAG) to Enterprise Advice department, which will help in generating revenue to the organization. A cloud-based solution to help the consumers to analyze the debts, credits, goals and provide expert advice to clients to achieve financial success. Within 10 months of the project launch, able to generate 750 million USD in revenue as new investments to VG. In the department first time as a Pilot project Established a 24 / 7 support system to resolve consumer queries. On Prem hardware was replaced and cloud based solution was implemented, thereby reducing maintenance cost. Guided 6 successful consecutive release cycle, increasing releases by 25%, decreasing bugs by 20%, and assuring 100% functionality with each cycle. I T Project Manager NYS (ITS-WCB) (FEB 2017- SEP 2018) Keywords: quality analyst user interface database information technology microsoft New Jersey New York Pennsylvania Texas