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Nithya G - Salesforce Business Analyst | Developer | Adminstrator

[email protected]

Location: Denton, Texas, USA

Relocation: Can Relocate

Visa: H1B

Name: Nithya G Email ID: [email protected] Contact No: 682.382.0998 Salesforce Business Analyst Professional Summary Salesforce Business Analyst with extensive 5 years of Experience in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs. Experienced in Scoping Phase, Gap Analysis, Testing, and Implementation Phase. Possess in-depth knowledge and understanding of CRM business processes including Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management. Extensive experience with the Agile methodology of the Software Development Life Cycle (SDLC), including Scrum methodology of software engineering processes. Proficient in Salesforce CRM administration, specializing in Lightning Experience, Apex Programming, and Visualforce Development. Experience in data migration from ACT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, Informatica Data Loader, and Cast Iron. Skilled in using development and project management tools including Visual Studio, Git, Jira, Microsoft Project, ServiceNow, Abacus DSM, Rally, and COPADO. Experienced programmer with strong skills in Python, C Programming, and a basic understanding of JavaScript. Advanced knowledge in database management with expertise in MySQL, PostgreSQL, MongoDB, and SQL Server Integration Services (SSIS). Expertise in SFDC administrative tasks such as creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation Rules, Reports, Dashboards, Tasks, and Actions. Experienced in working with various Salesforce.com standard objects, including Accounts, Contacts, Opportunities, Products, Price Books, Cases, Leads, Campaigns, Reports, and Dashboards. Experienced in the customization and configuration of Salesforce environments to tailor CRM systems to specific business needs. Strong analytical skills, adept at conducting gap analysis and translating insights into actionable development strategies. Proficient in developing and automating workflows within Salesforce, enhancing both system efficiency and user engagement. Demonstrated ability to work enthusiastically in different phases of Software Development Life Cycle (SDLC) using Rational Unified Process (RUP), Agile (SCRUM) and Waterfall methodologies. Highly skilled in Salesforce.com (SFDC) administration and implementation. Skilled in data mapping and system integration, ensuring data accuracy and functionality across various platforms. Experienced in leading proactive planning, strategy formulation, and implementation of mission-critical CRM systems. Knowledgeable in creating custom reports and dashboards in Salesforce to provide executives and business units with critical insights into key performance indicators. Proven ability to conduct comprehensive unit and integration testing and manage end-user acceptance testing to ensure software meets all operational requirements. Certifications Salesforce Certified Administrator Salesforce Certified Platform Developer 1 Certification on Programming, Data Structures and Algorithms using Python, Coursera Certification on Excel Skills for Business Specialization, Coursera Certified by Hacker Rank in the Hacker Rank skill verification test for Python. Technical Skills Category Skills Methodologies Agile, Waterfall, UML, SDLC, Scrum, RUP, V-shape Modeling Salesforce Expertise Salesforce CRM Administration, Salesforce Lightning Experience, Apex Programming, Visualforce Development, Workflow Automation, Apex Custom Controllers and Extensions, Apex Triggers, S-controls, SOSL, SOQL, AJAX, Data Loader, Connect Offline, Salesforce to Salesforce, Apex Explorer, Force.com IDE (Eclipse) Programming Languages Python, C Programming, C++, JAVA, .NET, JavaScript (Basic), HTML/CSS Tools Visual Studio, Git, Jira, Microsoft Project, ServiceNow, Abacus DSM, Rally, COPADO (Deployment Tool), Eclipse Database Management MySQL, PostgreSQL, MongoDB, SQL Server Integration Services (SSIS) Cloud Technologies AWS (Basic), Azure (Basic) Software Development Agile Methodologies, SDLC, Unit and Integration Testing, End-User Acceptance Testing (UAT) Documentation and Analysis Business case development, Functional specifications, Data dictionaries, Test plans and use cases Office Productivity Tools Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Operating Systems Windows 9X, XP, 2000, Vista Media Editing Software Adobe Photoshop, Adobe Creative Cloud, Adobe Illustrator, Adobe Lightroom, Adobe Cloud Services, CorelDraw, Flash, MS Paint Communication & Collaboration Effective presentation skills, Cross-functional team leadership, Stakeholder engagement Professional Experience Client- Alignment Health Care Sep 2023 Present Role- Salesforce Business Analyst Responsibilities: Enhanced Salesforce workflows by gathering and analyzing business requirements from various stakeholders. Converted stakeholder input into detailed Business Requirement Documents efficiently. Utilized Electronic Medical Records (EMR) to gather essential patient data for insurance claims. Developed and managed Facets Data models in Salesforce, covering functions like Claims, Membership, and Billing. Proficiency in Salesforce Application Development tasks including the design of custom objects, applications, and business logic using the declarative capabilities of the Force.com platform such as Visual Workflow (i.e. Flow) and Process Builder. Authored and updated Salesforce documentation for Billing, Member Enrollment, and other key modules. Conducted Agile Scrum meetings, using JIRA for effective sprint and user story management. Planned and executed tests in JIRA and created straightforward UML diagrams to illustrate business processes. Worked with Health Insurance Exchange (HIX) staff to develop Salesforce correspondence requirements. Performed accurate data mapping and integrity checks using advanced SQL queries. Applied Agile methods throughout the software development lifecycle to enhance Salesforce project delivery. Analyzed current and future business needs through Gap Analysis, documenting the results in Salesforce. Developed business cases to support strategic decisions, assessing project impact and risks. Involved in all phases of Software Development Life cycle (SDLC), which involves requirement gathering, requirement analysis, functional design, implementation and enhancement of projects in salesforce.com Created UML Diagrams with Rational Rose and MS Visio to define business and data process models. Managed the complete lifecycle of the Salesforce.com GFI instance, ensuring successful system setup and deployment. Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments. Oversaw release management and IT Segregation of Duties (SOD), ensuring compliance within Salesforce systems. Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow. Special projects & Ad-hoc analysis relating to, but not limited to, new product launches, software/SaaS tool launches, and organizational process changes. Client Epsilon Jan 2023 Sep 2023 Role: Sr. Salesforce system Analyst Responsibilities: Automated business processes such as sending Email alerts, updating fields, and assigning tasks using Workflow rules and Flow builder. Analyzed business needs and identified gaps between business requirements and standard application functionality, designing and documenting solutions. Collaborated directly with business POCs and independently performed admin and developer roles. Created & developed custom Email Templates, Alerts, Custom Settings, Custom Metadata Types, Permission Sets, and Sharing Rules for functional needs in the application compatible with Salesforce Lightning. Designed external pages in community portals to enhance customer engagement. Developed Lightning Web Components according to business needs, utilizing knowledge of component lifecycle, properties, wire methods, and integration with Apex classes. Utilized Flow Builder to create various types of flows for automation purposes. Implemented SOQL and SOSL for data manipulation needs using platform database objects. Managed sandbox environments for testing and migrated changes between sandboxes and production environments. Created and maintained user credentials and communicated updates with team members. Implemented and managed multiple batch jobs and scheduled jobs. Utilized AppExchange managed packages such as Conga Composer and DocuSign to streamline document generation and automate the quote generation process. Prepared and executed test cases, achieving over 90% code coverage on average, and ensuring compliance with governor limits. Developed test plans and approach, conducted testing, and documented results to ensure functionality, usability, reliability, and performance of applications met acceptance criteria. Assisted development team in troubleshooting application issues, documenting defects, and ensuring timely resolution. Prepared Traceability Matrix between requirements and test cases. Conducted various testing protocols, including accessibility testing, to ensure compliance with accessibility standards. Utilized Data Loader and Workbench to bulk load data into Salesforce from other databases and CSV files. Configured Custom Objects, Custom Fields, Formula Fields, Picklists, Validation Rules, Workflows, Flows, Custom Report Types, Custom Reports, and Dashboards to meet organizational reporting needs. Provided end-user support for login issues, access, and application walkthroughs. Responsible for detailed design of technical solutions, Proof-of-Concepts (POC), prototyping, and documentation of technical design, support, and maintenance of developed applications. Deployed components to higher environments using COPADO deployment tool and managed change requests for release management pipeline, forecasting release cycles, and updating release impact with teams. Client GE Healthcare Jan 2021 Nov 2022 Role: Salesforce System Analyst Responsibilities: Involved in identifying, planning, and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code to meet business requirements. Handle various platform integrations. Developed multiple Visual Force Pages, Controllers Tabs, Custom Objects and Components. managed the user profiles roles and assignment of the Salesforce. com application. Upgrade installation validation rules security token generation and permissions. Utilizing the Salesforce. com platform I created and released multiple reports. For a variety of functional requirements APEX Classes, Controller Classes and APEX Triggers were developed. obeyed the requirements when implementing the business logic. Workflows and approval procedures for opportunities products and assets have been developed and implemented oversight. Developed triggers and apex classes to implement business logic in accordance with requirements & worked on increasing code coverage and developed a unit test class for the Apex class. utilized SOQL & SOSL while keeping governor limits in mind for the purposes of data manipulation. platform used Data Loader to import export and insert data in bulk from Salesforce.com subjects. Comma separated values (CSV) files were read the data extracted and the data loaded using it. Managed issues on ITIL and ITSM based ticketing systems. Enabled appropriate mappings and extractions by Integrating Salesforce with Informatica on Demand. engaged in setting up Salesforce. com applications and modifying them to meet functional requirements. requirements of the organization. Responsible for documenting the User Stories in Rally tool. Conducted meetings and JAD Sessions to get an approval on Functional Specification Document, User Stories and Acceptance Criteria Completed the Salesforce. com platform requirements and used Eclipse to implement the Force. com IDE Plug-in. Client: Redbus.in Jan 2019- Dec 2020 Role: Salesforce Trainee Responsibilities: Worked on basic parts of Salesforce.com like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards. Designed layouts for pages and searches to make things easy to find and use, including links, lists, and other features. Planned testing strategies, authored, and validated test scripts, and executed User Acceptance Testing. Create STM (Source to Target Mapping) documents for integration. Integration using Web Sphere Cast Iron and Informatica cloud for data migration into the cloud. Involved in design and development of Interface components like dropdown and data tables. Created custom reports using SQL queries for all the different departments based on the user requirements. Managed user licenses and user settings in Salesforce to control who can access what in the system. Designed and developed Apex Classes, Controller Classes, Controller Extensions, and Apex triggers to meet various application needs. Configured Profiles and Roles, adjusting sharing settings to meet the security requirements of the application. Employed Picklists, Dependent Picklists, and Record Types to maintain data integrity. Managed Organization Wide Defaults, Role Hierarchies, Sharing Rules, and Manual Sharing for effective record-based sharing. Achieved robust synchronization of contacts, email alerts, events, and tasks between Salesforce and Outlook. Installed, configured, and deployed Salesforce AppExchange products, demonstrating proficiency in their use. Served as a Salesforce.com administrator, overseeing system configurations and user management. Created Relationships and Junction objects to facilitate Roll-up Summary fields, aggregating data from child records to parent records. Developed Salesforce Lightning Apps, Components, Controllers, and Events, enhancing application functionality. Updated existing Visualforce pages to integrate with the new Lightning UI for a seamless user experience. Established Profiles and Roles aligned with the organization s hierarchy, implementing comprehensive Record- Level and Field-Level security measures. Education University of North Texas | Texas | Master of Science | Information Systems Spring 2024 Jawaharlal Nehru Technological University | India | Bachelor of Technology | Electrical Engineering April 2020 Keywords: cprogramm cplusplus user interface active directory information technology microsoft Idaho