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Fasmiya Aliyar - Sr. Project Manager/ Scrum Master

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Location: Remote, Remote, USA

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Fasmiya Aliyar Email: [email protected] Summary: 14+ years of overall IT project experience in Software Project Management Quality Assurance, Agile and Scrum Project Management process. Hands-on content strategies delivery experience of several Virtusa client projects tailored to different domains such as banking, healthcare, power energy sector, etc., ensuring alignment with project objectives and client requirements. Exposure in working with dynamic teams and environments demonstrating professional approach in all aspects of project Management. Proven communication skills, leadership skills, People Skills, Process and methodology. An energetic team player, enthusiastic and a self-motivated personality with focus to grow with the business whilst consistently developing skills. Ability to work under pressure and multi-tasking. Also help and mentor the team to build a very high-performance team enabler for the team to deliver best, optimized, engineer technical solutions to business. Manage the publication and distribution of content through appropriate channels, including websites, social media platforms, and content management systems (CMS). Has extensive experience in managing teams and coordinating with stakeholders in various roles such as Technical Project Manager, Program Manager, Scrum Master, and Agile Project Manager. Leverage technical expertise in content management systems (CMS), digital asset management (DAM) platforms, and other relevant tools to streamline content workflows and enhance productivity. Leveraged project management tools such as JIRA to track tasks, manage dependencies, and provide visibility into project status for stakeholders. Has demonstrated strong skills in brisk assessment and planning the contingencies and on time communication to the right parties. Successfully led multiple cloud migration projects, resulting in seamless transitions to cloud-based infrastructure and improved scalability, performance, and cost-efficiency for clients. Has driven many engineering Excellency, process and quality improvement initiatives successfully which resulted in quality improvements, process and productivity improvements. Have strong communication and influence skills when interacting with all levels of the organization starting with senior leadership down to the team members. Very good in building strong relationships between teams with IT solutions and between IT solutions and related business teams and maintaining professional relationships with peers in other corporations and outside organizations. Proficiency in project management methodologies, including Agile and Waterfall, to effectively plan, execute, and monitor project progress. Lead large teams (60+) distributed in various locations including Onshore and Offshore. Work with client and business leaders and help them to achieve their goals. Identify the impediments and mitigate on time so that the team can perform to their best level and produce the better outcome. Continuous Engineering/Process/Product quality Improvement, periodic reviews of the strategic goals with the leadership. Collaborate with cross-functional teams, resulting in the on-time and on-budget delivery. Team coordination and team building, Risk assessment, mitigation planning and control actions. Collecting metrics data and reporting to the relevant parties to assess the health status of the overall program. Follow the EPMO guidelines and periodically review the project goals and achievements. Spearheaded the implementation of a robust project governance framework within the PMO, resulting in improved project alignment, transparency, and stakeholder engagement. Create and execute development plans and revisions as appropriate to meet the changing needs and requirements including addressing technical debt etc. Managed projects within a PMO Capacity, overseeing portfolio alignment with organizational objectives and ensuring adherence to project governance standards and methodologies. Mentoring and coaching team members and competency building within the team to deliver projects successfully. Productivity monitoring and improvement of the team and performance management. Work with the OEC Board leadership team and participate in the reviews of the organizational objectives and commitments. Education Bachelor of Computer Science at University of Colombo School of Computing (2009). Certifications: Certified SAFe 5 POPM SCALED AGILE. Certified SAFe 5 Agilist SCALED AGILE. Certified Scrum Master Scrum Alliance. Core Competencies: Leadership (Program & Project Management Agile and Scrum Budget management and cost controlling Business analysis and business process management Content Management Team performance management Wealth Management - Trading and Servicing Delivery Ownership Customer service and Handling Risk management and decision-making skills Effective communication skills People and team management Work Experience: NTT Data - CITIBANK Irving, TX Feb 2023 - Present Technical Project Manager & Scrum Master (- Wealth Management - Trading and Servicing) Business Problem: CITI aims to create a comprehensive wealth platform for both existing and new customers, offering top-tier investment capabilities and financial advice in an integrated experience. This platform will adapt to customers' wealth goals and includes a self-directed brokerage channel with zero-dollar trades on Stocks, ETFs, and Mutual Funds. Additionally, clients will benefit from digital engagement features like personalized content, peer comparison, and readiness scores reflecting their financial sophistication. Self-directed Investing (SDI) within our trading experience ensures personalized investment solutions, supporting CBOL (browser, Angular) & MBOL (iOS & Android) channels. Key Roles and responsibilities: Manage end to end delivery of engineering work for assigned scrum teams and manage 3 scrum teams. Partner with stakeholders & Managing project inception to completion (including kick-off, capacity planning, PI planning, dependency management and execution, Identify and control and mitigate project related risks and issues) Conduct Scrum activities and update the deliverables. Used JIRA to track tasks, manage dependencies, and provide visibility into project status for stakeholders. Manage project governance, Information security requirements are met and reviewed. Implement project governance and ensure adherence to information security requirements. Lead monthly releases and ensure compliance with SDLC processes and approvals. Manage risks, issues, and dependencies for on-time delivery with expected quality. Serve as a servant team leader, ensuring progression of stories and epics as per the product/program roadmap. Technologies used: Java Micro services, REST API, JIRA, Angular, iOS, Android. JPMorgan Chase Bank Virtusa - Plano, TX Feb 2022 - Jan 2023 Business Problem: Helix/ Unified Payments Gateway: This initiative involves uplifting multiple merchant payment APIs and supporting components to public cloud Amazon webservices that enable merchants to accept payments for local and global payments. It includes adding/exposing value added services that complement payment processing. It also involves creating interfaces to 3rd party payment processors in countries/regions where JPMC chooses not to acquire locally or to support local payment methods. Role: Program Manager &Scrum master Key Roles and responsibilities: Leading multiple development initiatives for Payment APIs / Brazil components: Leading the team for implementing payment APIs that enable merchants to accept payments for local and global payments. Lead the design and implementation of new systems using Pega technology, ensuring highest customer satisfaction. Automate transaction and query handling processes, estimate, design, and implement data migration frameworks. Led the cloud migration project and mapped out the interdependencies between various components, applications, and teams involved in the migration process. Acted a single point contact person for the end-to-end delivery of the steam and End to End UAT and Prod testing. Made significant contributions towards enabling Brazil transactions through the UPG ecosystem. Performance optimization: Actively contributing for performance improvement of UPG Payments APIs, event driven components, tuning database etc. Development - Data Lake/Report generation: Was part of the development team to save and process the merchant transactions at data lake for merchant report generation. Led and mentored a team of engineers, providing technical guidance and support. Worked closely with cross-functional teams, including developers, operations, and security, to deliver successful projects. Organize continuous design and code review with the SMEs to optimize the system with the latest AWS services and best practices, identify recommendations for improvements. Led the End-to-End testing of the system (UAT and Pre prod, Prod) by collaborating with multiple partner systems teams. Own the Gateway program as a Program Owner and managing 3 scrum teams simultaneously and serving as a scrum master. Own the delivery of the projects end to end from Development to end to end integrated prod testing. Lead and guide the team and enable them to deliver high quality deliverables. Performance management and Conflicts resolving. Technologies used: Java 8 / 17, Spring Boot 2, REST Webservices, Reactive programming, Spring 4x modules, Apache Kafka, Python, AWS Services like Lambda, DynamoDB, EKS, SQS, Glue, Step Functions, Git, Bamboo, JIRA, JUnit using Mockito, Karate framework for Behavioural Driven Development (BDD), Blaze meter for performance testing. CITI BANK: TTS STaRS Virtusa - Colombo, Sri Lanka Apr 2016 - Jan 2022 Business Problem: Virtusa is supporting Citi to help enhance the Service Tracking and Reporting System (STaRS) application and maintenance which is developed using Pega BPM Technology. Project 2: Role: Pega Project Manager & Scrum Master Key Roles and responsibilities: Involved in designing a new system for Citi Bank using Pega 8.1, Customer Service 8. Later upgraded to Pega 8.3.3. Leading a team ensuring highest customer satisfaction, latest technology. Involved in reengineering manual business processes to automate the transaction and query handling (Service Tracking and Reporting System) of Citi Bank for efficient and accurate task performance, using Smart Investigate (SI) and PRPC 5.4 Involved in designing and implementation of corporate customer portals of Citi Commercial Cards using Customer Process Management (CPM) framework and PRPC 5.4 Involved in designing and implementation of the new business processes for contacts and accounts management for Citi STARS (Service Tracking and Reporting System) using Customer Process Management (CPM) framework and PRPC 5.4. Lead the design and implementation of new systems using Pega technology, ensuring highest customer satisfaction. Automate transaction and query handling processes, estimate, design, and implement data migration frameworks. Automated the Adjustment Creation and Correspondence creation flows in auto loaded paths, as business requests implemented a case type normalization layer on top of the SI framework layer and worked closely with PRPC 5.4 to 6.3 upgrade. Involved in estimating, designing and implementation of the Data Migration Utility Framework (DMU) for Citi Bank using Customer Process Management (CPM), Smart Investigate (SI), Smart Disputes, and PRPC 6.3, with a focus on data governance. Project 1: Role: Program Director /Project Manager Key Roles and responsibilities: Offshore Team coordination and team building. Program Management whereas the projects are distributed geographically. Project Tracking, Project Management and Documentation. Responsible for Project Delivery and delivery on time. Identify impediments, risks and issues on time and direct for solutions. Project Governance, Information Security & Vendor Management. Continuous Communication with Client on Project related matters, Risk Management and Mitigation. Providing weekly project status update reports to Client. Manage multiple workstream teams simultaneously (60+ members). Productivity Monitoring and Improvement. Code Quality Improvement & Technical Debt of the Legacy system. Pega Guardrail score maintenance, CICD implementation, Pega upgrades (4.x to 6.x, 7.x & 8.x) Apply the Pega out of the box features to the application which will benefit the users and business growth. Coordinate offshore teams, track project progress, and ensure timely delivery. Manage multiple workstream teams, focusing on productivity monitoring and improvement. Train the team with Agile & scrum practices and Information security guidelines and practices. Managed the ETL Data project, which included data migration, ensuring adherence to data governance principles. InfoMC Virtusa - Colombo, Sri Lanka Oct 2015 - Apr 2016 Scrum Master/Agile Project Manager ( Incedo VFP Desktop Migration) Key Roles and responsibilities: Offshore Team coordination and team building. Agile Project Tracking, Project Management and Documentation. (TFS) Responsible for Project Delivery and delivery on time. Identify impediments, risks and issues on time and direct for solutions. Identify the issues the team is facing and clear the road blockers. Continuous Communication with Client on Project related matters, Risk Management and Mitigation. Providing once a week project status update reports to Client. Aetna (Healthcare) - Virtusa - Colombo, Sri Lanka Nov 2014 - Feb 2015 Project Manager ( Channel Domain ASD Project) Key Roles and responsibilities: Offshore Team coordination and team building. Agile Project Tracking, Project Management and Documentation Responsible for Project Delivery and delivery on time. Continuous Communication with Client on Project related matters, Risk Management and Mitigation Iron Mountain - Virtusa - Colombo, Sri Lanka Oct 2012 - Oct 2014 QA Lead ( Safe Keeper Plus - Agile Scrum Module) Key Roles and responsibilities: Offshore QA Team coordination and team building. Sprint Planning & responsible for conducting the retrospective meetings, Sprint Tracking, Project Management, Documentation & scrum ceremonies. Responsible for Project Delivery and delivery on time. Continuous Communication with Client on Project related matters, Risk Management and Mitigation. Providing Continuous project status update reports to Client and Client QA team. Responsible for Production deployment and build verification. Siemens Corporation - Virtusa - Colombo, Sri Lanka Feb 2010 - Oct 2012 QA Lead & Business Analyst Key Roles and responsibilities: Offshore QA Team coordination and responsible for product quality assurance. Business analysis and requirements gathering. Responsible for the quality of the product. Continuous Communication with Client on Project related matters, Risk Management and Mitigation on the quality. Providing Continuous project status update reports to Client. Directly working with the Client. Responsible for Production deployment and build verification. Keywords: quality analyst information technology Texas