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Pooja - Business Analuyst

[email protected]

Location: Dallas, Texas, USA

Relocation: Yes

Visa: H1B

POOJA BONTHULA Technical Business Analyst | (512) 350-0835 | [email protected] | ------------------------------------------------------------------------------------------------------------------------------------------------------------PROFESSIONAL SUMMARY 9 years of industry experience as a Business Systems Analyst with solid understanding of Business Requirements Gathering, Business Process Flow, Business Process Modeling and Business Analysis. Worked on industry standard methodologies like Software Development Life Cycle (SDLC), Rational Unified Process (RUP), CMM (Capability Maturity Models), and Capability Maturity Model Integration (CMMI) and Six Sigma and Rational Tools used during various phases of RUP. Interacted with the Stakeholders, End Users to understand and gather stakeholder requirements and create the Business Requirements Document (BRD) and Functional Requirement Document FRD and communicating it to the entire team involved. Excellent team player work in conjunction with testing, development and other teams in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects. Worked on Facets (multiple versions) & conducted claims processing, billing, extract file creation, coordination of benefits etc. Familiar with current industry standards such as ISO, Six Sigma, and Capability Maturity Model. Result oriented, committed and hard working with a quest to learn new technologies and undertake challenging tasks. Proficient in Developing and executing Test Plans, performing functional, usability testing and ensuring that the software meets the system Requirement. Excellent team player work in conjunction with testing, development and other teams in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects. Extensive experience with MS Visio for drawing flow charts and screen mockups and MS Project for status reporting and planning. Sound Proficiency in analyzing and creating use cases, use case diagrams, activity diagrams, class diagrams, Entity-Relationship diagrams, business flow diagrams. Strong knowledge in developing a plan, assigning tasks, tracking progress, managing the budget, and analyzing workloads. Extensive experience in interfacing with the business to document functional requirements. Stakeholder management experience coordinating between business leads and IT teams. Adept in creating power point presentation, word document and MS excel for developing custom reports. Organized Joint Application Developments (JAD) and Joint Requirement Planning sessions (JRP), Interviews and workshops with end-user/clients/stake holders and the development group. Extensive knowledge of GAAP, financial accounting, financial statements, regulatory norms and experience working with compliance and regulatory requirements. SKILLS: Agile Waterfall RUP UML SDLC Scrum V-shape modeling MS SQL Server 7.0/2000 BPMN MS Project MS Word MS Excel MS PowerPoint MS Access Structured Query Language (SQL) Windows NT/98/2000/XP Access Oracle 8i/9i/10g Teradata DB2 EXPERIENCE Business Systems Analyst, BMO, Richardson, Texas August 2022 - Present Responsibilities: Lead the delivery of end-to-end business requirements, encompassing business processes, process workflows, and integrations with upstream and downstream systems. Collaborate with business teams to comprehensively understand their needs and translate business requirements into well-defined functional requirements, user stories, workflows, and proposed solutions. Work closely with development teams to refine requirements, provide ongoing support during development, testing, and release phases, ensuring alignment with business objectives. Facilitate and participate in both System Integration Testing (SIT) and User Acceptance Testing (UAT), leveraging data analysis skills to ensure accurate and efficient testing processes. Adapt to and work effectively in both waterfall and agile environments, demonstrating flexibility in approach to project execution. Utilize proficiency in documentation techniques, including prototyping and wireframing, to capture and communicate requirements and design concepts. Create and execute test cases to validate business requirements and ensure the accuracy and functionality of end-user testing results. Focus primarily on supporting business units within BMO, with the potential for broader, enterprise-wide contributions. Demonstrate proficiency in tools such as SQL, Visio, swimlanes, and user diagrams to support analysis, documentation, and communication of requirements and solutions. Digital Business Analyst, Fluidra-Newnan, GA, July 2020 - August 2022 Responsibilities: Analyzed the collected data from Epicor (ERP tool) using SQL on inventory parameters such as Cycle Counts, Target Days of Stock, Inventory Movements and organized it for various departments according to their needs Extracted the production data from Epicor and implemented economic quantity order (EOQ) for inventory system to minimize total holding and ordering cost, thereby increasing profit by 10%and decreasing transaction count by 40% Analysis, design, development, testing and implementation for the application Responsible for coordinating internal and external groups for merger project including development, testing, implementation, release management, change management and control of project Worked as a client advisor and negotiated with user as well as with developers and management staff to resolve any requirement conflict to BRIDGE the gaps between IT and Business Client Interviewed SME and stakeholders to better understand application requirements Worked with functional teams in an agile environment, supporting with testing effort Preparing concepts using PowerPoint and Use-case diagrams using Visio Experience in developing process flow to propose solutions to redesign product to suit client requirement. Coordinated with developers to optimize Web site architecture, server configuration, page construction for search engine consumption and optimal visibility. Interface with executives and business owners to identify, develop and document business requirements, Prepare WBS (Work Breakdown Structures) in Microsoft Project to assign the tasks to other team members ensuring end to end project management Developed Project Specification Documents like Business Requirement Document (BRD) & Functional & Non-Functional Requirement Document (FRD) Conducted JAD sessions to gather business requirements from stakeholders, business users, and external users Created wireframe to make developers more familiar with excepted look with application Worked closely with development team to understand technical limitations and to formulate comparable solutions required for Business users This includes translating business requirements into technical specifications Wrote test cases and test plan based on already generated Use Cases to perform the User Acceptance Testing of the application Designing and developing test cases, led test case validation sessions & facilitated user acceptance testing Worked with Quality Assurance teams to review test scripts, test cases and reduce possible defects during testing Responsible for Unit, Integration as well as Back-end, GUI, UAT and System testing Business Systems Analyst, BB&T, Raleigh, NC June 2018 - July 2020 Responsibilities: Facilitated meetings, elaborated requirements, and created data mapping documents Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle Comprehensively work with requirement gathering for Enterprise reporting system using Requisite Pro Created Process Flow Diagrams using Rational Rose Analyzed and documented the required data and information Established a business Analysis methodology around the RUP (Rational Unified Process) Helped develop use cases, project plans, and manage scope Extract data, prepare reports, analyze data, develop recommendations, and validate clients' data Applied Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Activity Diagrams, and Sequence Diagrams Worked as business analyst to support the re-design of the Mortgage Asset Management System Facilitated Meetings and JAD sessions with committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring, and Asset Management Worked together with the developers and testers towards tracking / resolving defects and bugs Used SQL for database data retrieval, and data quality analysis Developed requirement reports for day-to-day retail banking needs for opening account, online banking using Rational SoDA Worked with marketing team in knowing what exactly bank's client wants Collaborated with the technical areas in the research and resolution of system and process problems Business Analyst, Becton Dickinson, June 2018 - May 2019 San Diego, CA Responsibilities: Provide business requirements to Integration team for EDI mapping for new Trading Partners Implemented the 810 and 856 EDI transaction for BD Canada for GHX to complete the suite of available transactions Groomed backlog of features to ensure readiness for scrum planning sessions including documenting acceptance criteria; defines As-Is and To-Be process flows to identify gaps and new requirement Documented epics, user stories and associated acceptance criteria Prepared project status and sprint metrics (Product Backlog, Sprint Backlog, Burn-Down Chart and Velocity Chart) reports Coordinated with Product Manager to estimate release timelines, prioritize requirements/Product Backlog based on Delivery schedule, Business Value based on ROI calculation Organize and facilitate SCRUM ceremonies: daily standups, Sprint Planning/Grooming, Sprint Reviews/Demos, and Retrospectives Employed best practices in project management& requirement gathering techniques Leveraged requirements elicitation skills to deliver multiple Requirements Traceability Matrix's (RTM) that achieved sponsor and stakeholder acceptance sign-off that each requirement was 100% delivered Collaborated with UX and UI teams to define User friendly workflows for various scenarios Designed and implemented basic SQL queries for QA testing and report Responsible for requirements analysis, data mapping, migration & analysis and writing complex rules to migrate data Design and develop Process flows, business design specs, Wireframes, Data flow design and data conversion specifications Analysis of functional and non-functional categorized data elements for data profiling and mapping from source to target data environment Developed working documents to support findings and assign specific tasks Regularly interacted with the Testing team for executing the Test Plans, providing Test Data, creating Test Cases, and resolving issues upon detection of bugs and collecting the Test Metrics Developed and executed associated project plans and test scripts for User Acceptance Testing (UAT) and subsequent user training. Digital Business Analyst, Alithya - Hyderabad, India, June 2015 - July 2017 Responsibilities: As an account strategist my job was to provide proactive consultation in order to maximize the ROI Undertook B2B Marketing for 150 accounts of varied client base to track KPIs like cost per click, Conversion Key words of day for actionable reporting Curated real time visualization dashboards and tracked website features and enhancements using Google Analytics Analyzed various digital campaign performances and customer data across various cross functional platforms Customized Google Ads Campaigns to business needs for maximizing clicks and enhance search engine optimization Provided data insights and recommendations that influenced in bolstering marketing strategies Consolidated expenditure and data streams from various advertising platforms such as LinkedIn ads and Google ads into a unified dashboard for comprehensive analysis. Keywords: quality analyst user interface user experience information technology microsoft California Georgia North Carolina