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Neeraj Kumar - Sr Project Manager / Scrum Master

[email protected]

Location: Alpharetta, Georgia, USA

Relocation: Yes

Visa:

Resume of NEERAJ KUMAR Contact: 732-387-5744 E-Mail: [email protected] Certified Scrum Master / Test Manager /Project Management /Service Delivery / Offshore Management Professional Details: Over Eighteen years of experience in Project Management, System Design, Business Analysis, Development, Implementation and Support. Detail-driven with excellent communication skills and proven success in interfacing with all areas of the organization. Domain Expertise in Telecom /Mobility/ Retail / Publishing. Expertise in multiple project management life cycles including Agile/Scrum project management. Experience in executing large, complex multimillion-dollar projects. Expertise in coordinating between global onsite, offshore model process and support in a 24x7 environment. Experience in setting up practices of audit & process compliance, security Testing & compliance, and disaster recovery &business continuity process implementation in the enterprise systems and applications. Certified Scrum Master (Scrum Alliance) Managed more than 10+ Scrum Teams distributed across geography. Strong knowledge of Agile (Scrum) theory, values, principles and practices. Extensive experience working with Distributed Scrum Teams in managing and delivering outcomes for each sprint. Demonstrated ability to perform well as both an individual and a Team Player. Performed Impact Analysis (business and technical impact) Risk Analysis and Cost benefit analysis. Assisted Project Manager in creating Project Charter, Risk Register, Cost benefit analysis and Project Management Plan. Facilitated Joint Application Development (JAD) sessions, focus groups, interviews, documents analysis, brainstorming and observations to elicit and document requirements. Expert on driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management Maintained detailed Minutes of Meetings (MOM) for each ceremony and meeting held. Involved in providing several feasible solutions in Spike Sessions as a Scrum Master to clear Impediments. As a scrum master - Initiated project plans, own planning meetings, execute project and integrate multiple project plans, Burn down/ Burn up charts, Kanban dashboard, user stories estimation, Task estimations, Daily Scrum, Sprint planning, Backlog grooming, Retrospectives. Expertise in building up Testing Teams / Test Strategy at Organization Level / Testing Best Practices. Excellent skills in overall Defect Management/Problem Solving, which includes reporting and tracking bugs using HP Quality Center and internal client-based tool. Expertise in leading various technology disciplines (project management, development, QA, production support). Strong experience in writing cucumber feature files with regular expressions, scenario outline and examples using BDD. Experience in creating and maintaining automation acceptance test (ATDD) suite using Selenium and cucumber. Good Exposure in SQL SERVER 2005, ORACLE Fire Eyes, Firebug, HTTP Fox, Xenu, User Agents, NVDA, WAT (Web Accessibility Tools). Experience on Functional testing, System Testing, Regression Testing, GUI Testing, Smoke testing, Integration System Testing (IST/SIT), UAT assistance, Batch Testing Competencies Project Management Test Management Scrum Master Defect Management Offshore Management Agile Practices Mobile Application Testing Web Trends Testing Robotic Process Automation Rally Dev HP ALM / QTP Project Plan & Estimation Technical Skills Testing Methodology Agile / Waterfall / V-Model Operating systems Windows 10/8/7 IOS and Android Databases SQL Server 2005, Oracle Languages Java, Java Script, VB Script, COBOL, JCL. C GUI Web browsers: Firefox, Internet Explorer, Chrome, Safari Case Tools HP QC, Rally, TDP, JIRA Gemini, Bugzilla, Devops Web related FireEyes, Firebug, HTTP Fox, Xenu, User Agents, NVDA, WAT (Web Accessibility Tools). Tools & utilities Eclipse, HP-ALM 11, App Scan,, Acunetix, IICS Functional Skills Domain Expertise Banking Mobility / Retail / Publishing Project Management PMBOK, Agile/Scrum, SAFe, SDLC, ITIL. Clear Quest, MS Project, SharePoint, Ms Excel/ Word/Visio, Quality Center, Clarity PPM, MS project Scheduling Projects Undertaken Project- OCM Role Project Manager Team Size 11, Duration-Oct 2023 to April 2024 Description- (OCM) and Integrated Clinical User Experience (ICUE) are Web applications which facilitate Internal Business users to suffice the Business needs. ICUE application is used mostly for Nurse Line which provides the entire necessary information of the Care members which facilitates to access the Member s data to the Business User and helps to provide right away on-call to the Members. Responsibilities: Conduct meetings like requirements gathering, brainstorming & scrum team grooming sessions, sprint planning, Sprint estimation, daily and weekly scrum meetings, weekly demo, and sprint retrospective meetings. Responsible for analyzing the business requirements and functional specification documents and analyzing and refining incomplete and ambiguous user stories well ahead of sprint start. Involved in creating test plans, requirement traceability matrix, and test cases based on the requirements documents. Plan for the project and analyze the requirements, define the implementation plan and deliverables for the sprint, Plan for integration, testing plan and other strategies. Generate data requirements and system specifications in an organized fashion for business solutions and for the developers to follow on. Communicating with business analysts, scrum master, development team and the stakeholders for Sprint Planning, Epic Stories, handling the Sprint Backlogs and defect management. Project- Yamaha US, Role Scrum Master/Project Manager Team Size 2 Teams, Duration-May 2022 to April 2023 Description-Using ETL tools such as informatica BDM, PowerCenter and IICS for extracting, transforming, and ingesting structured as well as unstructured data into the respective data marts using execution engines like Apache Spark and blaze. In addition to that, designed new mappings on informatica BDM and IICS and worked on handful of system changes. Responsibilities: Conduct meetings like requirements gathering, brainstorming & scrum team grooming sessions, sprint planning, Sprint estimation, daily and weekly scrum meetings, weekly demo, and sprint retrospective meetings. Facilitate Scrum of Scrum for multiple teams of sub-projects of YMSLI. Monitor and troubleshoot production load using informatica administrator. Plan for the project and analyze the requirements, define the implementation plan and deliverables for the sprint, Plan for integration, testing plan and other strategies. Gather requirements from client and create requirement specs, PBIs and tasks. Identify resources, establish communication, identify priorities and plan for releases. Guides the team to follow generally accepted Agile/Scrum practices and daily activities to actively promote prioritization, team readiness, and commitment for each Sprint. Worked on creating replication and mapping tasks on informatica cloud (IICS) and API integration using IICS which is mainly used for loading structured as well as unstructured data from source into HDFS which is reflected in Hive for visualization. Project- HSBC, Role Scrum Master/Project Manager Team Size 3 Teams, Duration-Feb2021 to April 2022 Description-HSBC is a leading global bank with one of the largest customer bases in UK and US. It provides payment-related services with the help of products. The Client Management Experience (CME) solution is a cloud-based implementation of Microsoft Dynamics 365 CE designed to meet the combined vision of the CMB, GB and Product business functions to deliver a world-class sales and service proposition for our customers . Responsibilities: Conduct meetings like requirements gathering, brainstorming & scrum team grooming sessions, sprint planning, Sprint estimation, daily and weekly scrum meetings, weekly demo and sprint retrospective meetings. Facilitate Scrum of Scrum for multiple teams of sub-projects of CME. Manage, schedule, evaluate project health, dashboard reporting of multiple sub-projects of CME. Plan for the project and analyze the requirements, define the implementation plan and deliverables for the sprint, Plan for integration, testing plan and other strategies. Gather requirements from client and create requirement specs, PBIs and tasks. Identify resources, establish communication, identify priorities and plan for releases. Guides the team to follow generally accepted Agile/Scrum practices and daily activities to actively promote prioritization, team readiness, and commitment for each Sprint. Partners with Product Owner(s) to ensure continuous refinement of backlog. Facilitates and is accountable for owning the Scrum Agile ceremonies for the team. Partners with Product owners, Program Manager to communicate delivery of work product from the scrum team and escalates key risks and issues impeding scrum team effectiveness. Project- United Airlines, Chicago, USA Role Scrum Master Team Size 9+ Duration-August 2019 to Feb 2020 Location-Chicago Description-United Airlines, Inc., commonly referred to as United, is a major American airline headquartered at Willis Tower in Chicago, Illinois. United operates a large domestic and international route network, with an extensive presence in the Asia-Pacific region. United is a founding member of the Star Alliance, the world's largest airline alliance with a total of 28 member airlines. There are enterprise web applications that are being developed and maintained by united for end customers, employees, external agents and vendors to run their business smoothly and also few common webservices are being developed for applications across organization to consume for specific information. Responsibilities: Conduct meetings like requirements gathering, brainstorming & scrum team grooming sessions, sprint planning, Sprint estimation, daily and weekly scrum meetings, weekly demo and sprint retrospective meetings. Facilitate Scrum of Scrum for multiple teams of sub-projects of Elite mCommerce. Manage, schedule, evaluate project health, dashboard reporting of multiple sub-projects of Elite mCommerce. Plan for the project and analyze the requirements, define the implementation plan and deliverables for the sprint, Plan for integration, testing plan and other strategies. Gather requirements from client and create requirement specs, user stories and tasks. Identify resources, establish communication, identify priorities and plan for releases. Prepare project work breakdown structure (WBS). Schedule resources, meetings, and equipment s and delegate the tasks, responsibilities to appropriate personnel. Collaborate with cross functional teams and other internal and external stakeholders to remove impediments. Prepare Requirement Traceability Matrix (RTM) and review Defect Report, Test Summary Reports and manage these reports using JIRA. Review and validate the test cases, test deliverables and conduct UAT. Prepare reports to the management and the project stakeholders like project status reporting, weekly reporting, Meeting reports, schedule reports, risk mapping reports, cost & budget report, resource allocation reports. Maintain project log, risk registers. Elite mCommerce (EMC) Role IT Project Manager/Scrum Master Duration-May 2018 to July 2019 Location: New Jersey Description-EMC is a native eCommerce mobile app builder for iOS & Android, which supports both Magento &PrestaShop eCommerce platforms. Elite mCommerce enables store owners to integrate their eCommerce site with a mobile app, which helps them to increase their customer base and sales. eGrove in the process of acquiring patents for technologies & methods used in EMC. eGrove is also in the process of developing applications to support latest Magento, PrestaShop, Android and iOS platforms. With the help of EMC, merchants can promote their business to the next level & reach their customers Smartphone easily. Elite mCommerce app is a complete solution for building mobile app to all eCommerce stores and in all eCommerce platforms. It has designed significantly to manage the mobile app for a store very easily. Responsibilities: Conduct meetings like requirements gathering, brainstorming & scrum team grooming sessions, sprint planning, Sprint estimation, daily and weekly scrum meetings, weekly demo and sprint retrospective meetings. Facilitate Scrum of Scrum for multiple teams of sub-projects of Elite mCommerce. Manage, schedule, evaluate project health, dashboard reporting of multiple sub-projects of Elite mCommerce. Plan for the project and analyze the requirements, define the implementation plan and deliverables for the sprint, plan for integration, testing plan and other strategies. Gather requirements from client and create requirement specs, user stories and tasks. Identify resources, establish communication, identify priorities and plan for releases. Prepare project work breakdown structure (WBS). Schedule resources, meetings, and equipment s and delegate the tasks, responsibilities to appropriate personnel. Collaborate with cross functional teams and other internal and external stakeholders to remove impediments. Prepare Requirement Traceability Matrix (RTM) and review Defect Report, Test Summary Reports and manage these reports using JIRA. Review and validate the test cases, test deliverables and conduct UAT. Prepare reports to the management and the project stakeholders like project status reporting, weekly reporting, Meeting reports, schedule reports, risk mapping reports, cost & budget report, resource allocation reports. Maintain project log, risk registers. AT&T OPSS (Online Post Sales and Support) Role Scrum Master Duration-February 2014-March 2018 Location: Dallas, Tx Description OPSS (Online Post sales & Support) is an AT&T Multiple application for AT&T customers to manage post sale & services. Major applications are Order Hub, 3GMicroCell, ToBR, EOS, mRAS Responsibilities: Acted as Scrum master for multi-million project (Impacted Customer base 10M) Aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. Facilitating daily scrum meetings, sprint planning s, sprint reviews, and sprint retrospectives. Coordinating custom data validation stored procedures for metadata summarization for the data warehouse tables, for aggregating telephone subscribers switching data, for identifying winning and losing carriers, and for identifying value subscribers. Gathered requirements at the client site to create requirement specs, user stories and rules. Publicizing the team's progress and successes to make sure they are highly visible to product owner stakeholders. Kicked off project by presenting scope, goals and deliverables in alignment with senior management and client stakeholders. Removing impediments/blockers team is facing to ensure team is making continuous progress and the delivering iterative and incremental quality software as planned throughout the iterations and release Reviewed Kanban board/Dashboard and burn down/ burn up charts for tracking progress of the team Plan and organize the knowledge transfer to the Software Engineers Lead teams to Self-organization Extensive working experience in Agile tools like JIRA, Rally Dev, TDP-Agile, Scrum point etc. Delegated tasks, responsibilities to appropriate personnel, identified issues and resolved conflicts within project. Collaborated with cross functional teams and other internal and external stakeholders to remove impediments. Planned budget, finances, scheduled project timelines and milestones using project management tools. Ensured risk, issues and project changes are addressed and mitigated. Defined project scope, identified the business flows and determined whether any current or proposed systems are impacted by the new development efforts. Performed root cause analysis for critical client issues and led the development effort, hot fixes for client resolution. Weekly, monthly and quarterly presentations of project growth, issues, risks, future perspectives and performance. Involved in Resource management current billing, future billing, projects allocation, work load, capacity and efficiency Tech Mahindra (Noida) - FTOPS Client AT&T (USA) Role Test Lead / Manager Testing Duration-March 2012-Febuary 2014 Location: Noida Description FTOPS project involved in Integration System Testing and Test Data requirement fulfilment for various applications implemented to support client portal and client mobile portal & this includes post sale and support services and mobile version of client portal which is web accessibility compliance. Responsibilities: Managed the daily scrum meetings, sprint planning, sprint review, and sprint retrospective in onsite and offshore teams sitting in India, and Mexico. Responsible for requirement understating for agile process, grooming calls to develop user stories and handover information to offshore team. Defect Management Responsible for existing defect closure and defect prevention for future. Involved in project management reviews, daily weekly- monthly execution/defect reports. As a representative of testing team presentation/demo to client for agile user stories. Involved in User Stories testing and Regression Testing. Worked on automation of regression scripts using Selenium web driver. Test Strategy / Test Plan ownership. CSG Noida (EPC) Client CSG Product Team Role Sr. Tester Duration -August 2009-Febuary 2012 Location:Noida Description CSG s Product Catalog answers service providers needs for a dynamic tool to manage a portfolio of complex information, communication and entertainment services. This easy to use, advanced product catalog tool controls the data, rules, and processes for implementing products, services and bundles across the entire product lifecycle from initial pricing and packaging to provisioning, billing and physical inventory. Product Catalog serves as the foundational application for maintaining the information vital to offering and delivering products and services to your customers. The primary capabilities of CSG s Product Catalog are: One centralized source for product configuration, bringing together all the various systems and databases into one master data source to reduce time configuring products, implementing price changes, Etc., Wizard based, GUI configuration with clear definition of offers, billing Packages, provisioning packages and statement descriptions. Responsibilities: Interacting with CSG on-site QA Test Team. Write Test Plans/ Test Scenarios and Test Cases after clearly understanding the requirements. Execution and Preparation of BPT (Business Process Testing) Component. Prepare Traceability Matrix & Query Log Report. Follows effective methods for Query Resolution / Issue Escalation / Resolution. Execution of Regression Test Suite through Batch. Bug reporting in ITSM. Project: Exchange Plus Rewrite Platforms: COBOL85, Tandem, SQL Duration: Jan 2007 July 2009 Location:Noida Description: The system titled Exchange Plus is used by the customer care people at AT& T to respond to queries by the customers and for their sales pitches. The system is being migrated from VB6/Tandem to Java/Oracle. Responsibilities: Analyzing the code as to deduce the functionality of the application. Preparing the High-Level Design documents for the target platform. Preparing the test plans for the target environment. Testing the modules prepared in Java with the current user and business functionality. Ensuring adherence to quality standards in the project. Reporting to senior management. Supporting the team members in their technical issues. Analyzing the code as to deduce the functionality of the application. Preparing the High-Level Design documents for the target platform. Preparing the test plans for the target environment. Testing the modules prepared in Java with the current user and business functionality. Ensuring adherence to quality standards in the project. Reporting to senior management. Supporting the team members in their technical issues. Project:Home Loan System Platforms:COBOL, CICS, JCL and VSAM Duration:May 2003 Jan 2007 Location:Noida Description:This is a major maintenance project for Saudi Arabian Bank. One of the many modules in Bank, the Home Loan System currently assign a home loan, an interest rate an loan service at a product group level. The ability for new and existing clients to make one repayment/payment to cover their home loan repayment and their building/contents insurance monthly premium is a way that the Home Loan System has been changed to provide the ease for customers. This module also includes various type of service enhancement like online loan application, validating the loan applications, querying for new loan etc. Responsibilities: Analyzing the Business Requirements and suggesting the various possible solutions. Estimation of the work requests raised by the end users. Enhancing the programs as per the change request from the customer. Unit Testing, System & Regression Testing. Preparing and Validating the design documents and Test Case documents. Ensuring that the quality processes are being followed in the project. Academia/ProfessionalTraining Master of Science in Engineering from the State of Polytechnic University, Kharkov, Ukraine (C.I.S) in 1997. Bachelor of Science in Engineering from the State of Polytechnic University, Kharkov, Ukraine (C.I.S) in 1996. Trainings Attended: Personality Development / Team Building and Leadership / Success Negotiation / Goal Setting. 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