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Arif fazal - Test Manager

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Location: Jersey City, New Jersey, USA

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A strategic and accomplished Quality Assurance , Testing, and Evaluation Manager with 15+ years of differentiated career path marked by success in overseeing and steering transformative software testing initiatives and quality assurance management that drive operational excellence and accelerate business growth for industry-leading companies. Applauded track record developing and implementing robust quality management strategies, processes, and test methodologies that align with corporate objectives, including leveraging best-in-class tools and technologies to enable comprehensive test automation, accelerate product delivery timelines, and uphold quality standards. Expert in developing strategic roadmaps, driving technological innovation and digital transformation for the Fortune 500 industries. Adept at developing, directing, and empowering high-performance QA teams, focused on cultivating a collaborative culture of quality ownership and process optimization through test planning, risk mitigation, and defect prevention. Known as a leader with acute business acumen to consult executive leadership on quality roadmaps, translate technical concepts into strategic initiatives, and ensure alignment between quality objectives and organizational goals to drive profitability and competitive market advantages. T E C H N I C A L S K I L L S MS Office Suite | SharePoint | Salesforce | ALM Quality Center | JIRA | Test Rail | Charles River Development (CRD) | Portfolio Management tool | Transaction Lifecycle Management (TLM) | Depository Trust & Clearing Corporation (DTCC) | Calypso | NeoXam | Fiserv Signature | Nautilus | Avoka (Temenos) | Fenergo | FIS | Journey Manager | Confluence P R O F E S S I O N A L E X P E R I E N C E ASSISTANT VICE PRESIDENT [TEST MANAGER] JANUARY 2021 MAY 2024 CITIZENS BANK [FORMERLY INVESTORS BANK] NEW JERSEY | DIGITAL BANKING Led a portfolio of test work and test schedules for the various digital banking platforms, including the Retail Bank's Omni-Channel account opening platform, Digital Online Banking platform, mobile banking, and the products and services that rested on the platform. Staffed and managed a team of testing professionals and collaborated with test leads to manage onshore/offshore work assignments. Reviewed test cases and defects with business lines in JIRA to ensure critical priority scenarios were covered and conducted walk-throughs with stakeholders. Participated in stakeholder meetings with cross-functional teams and defined the go-to-market strategies. Managed and participated in the execution of functional, end-to-end, UAT, and regression testing following QA standards. Worked with the centralized automation team to request automation test execution and obtained test automation status. Managed integration testing internally and with the external vendor FIS and reviewed test reports with senior management. Acted as a key point of contact and subject matter expert for all QA aspects to ensure that new functionality/systems were thoroughly tested with a high quality of assurance that any changes to production environments were performed to minimize any risk associated with the changes. Reported risks to leadership by publishing Quality Assurance-related KPIs. Maintained a repository of requirements documentation and testing evidence, such as test plans, test cases, UAT evidence, issue logs, acceptance sign-off, reporting, and other support documentation to ensure testing and support of the application were accurate. Conducted effective test management and defect triage meetings with key stakeholders, testing teams, and vendors to report defects, troubleshoot, and document testing issues. P R O F E S S I O N A L E X P E R I E N C E ( C O N T I N U E D ) QA TEST LEAD CONSULTANT [INVESTORS BANK] JANUARY 2019 DECEMBER 2020 ALPHA CONSULTING NEW JERSEY | DIGITAL BANKING Supported digital banking group by performing End -to-End User Acceptance Testing and manually tested Online Account Opening applications to launch Money Market and CD products. Oversaw portfolio of test work and test schedules within the Quality Assurance Team. Performed cross-browser and mobile testing and ensured functionality worked correctly across all devices. Produced QA documentation and testing evidence, such as Test plans, test cases, UAT evidence, issue logs, and acceptance sign-offs. Responded to audit requests as they pertained to requested documentation and provided daily status reports to senior management. Collaborated with vendors MacRae and FISERV to report defects using JIRA, document and troubleshoot testing issues, and ensure defects were prioritized appropriately. Executed and maintained test cases in Test Rail and documented results to ensure that functional and non -functional requirements were met. QA TEST LEAD CONSULTANT [BANK OF AMERICA] SEPTEMBER 2018 OCTOBER 2018 DATA INC NEW JERSEY | WEALTH MANAGEMENT Tackled a temporary short -term assignment to finalize test strategy and test plan documents at Bank of America's wealth management group. Provided insightful recommendations to senior management to streamline workflow. TEST LEAD CONSULTANT [VANGUARD] DECEMBER 2015 AUGUST 2018 LIQUIDHUB PENNSYLVANIA | INVESTMENT MANAGEMENT Championed End -to-End User Acceptance Testing (UAT) for the Investment Management Services (IMS) group, meticulously testing the NeoXam investment data management application to ensure data was loaded and distributed correctly to order management systems like P ortfolio Management and Charles River. Participated in planning meetings, including pre -release planning, to proactively identify risks, track them to closure, and guarantee sufficient information availability for the team. Crafted detailed test cases and orchestrated End -to-End testing for Charles River, NeoXam, and PM tool applications to test new functionalities. Conducted thorough regression testing during every release and reviewed test scenarios with the Business. Generated test case completion estimates for senior management and provided weekly progress updates. Managed a team of testers and collaborated with the environment support team to ensure data and application availability for testing. Tracked team's testing progress, publishing daily and weekly status reports to senior management. Spearheaded daily defect calls and ensured bugs were fixed before the planned elevation date. Participated in scrum activities such as daily scrums, sprint planning, task estimation, and sprint retrospectives. SENIOR CONSULTANT [MORGAN STANLEY] JANUARY 2015 NOVEMBER 2015 CAPCO NEW YORK | CONSULTING Performed User Acceptance Testing for the redesign of the Morgan Stanley Online site for the Private Banking group. Led the development of business requirements and testing documentation and provided status reports to senior management. Managed client expectations by ensuring delivery of the highest quality service in a timely manner. Reviewed test strategy documents and test cases with stakeholders and ensured test scripts covered all the scenarios related to functional and non- functional testing. Performed regression testing and coordinated UAT to launch lending products on Mobile Apps , including Android, iPhone, and iPad, for Morgan Stanley s wealth management group. Tested code fixes and new functionalities in a timely manner and scheduled dem o sessions with the business. TEST LEAD CONSULTANT [VANGUARD] MARCH 2013 DECEMBER 2014 LIQUIDHUB PENNSYLVANIA | INVESTMENT MANAGEMENT Conducted User Acceptance Testing (UAT) and manually scrutinized the TLM Smartstream reconciliation application and Cognos reports, ensuring all feeds were loaded accurately and risks were identified promptly. Crafted test plans and cases based on business requirements and user processes and contributed to test strategies that governed the testing approach. Executed test cases with precision, documenting results to validate functional and non -functional requirements were met, and actively participated in regression testing for various Retail Investors Group lines of business. Developed and maintained test cases in the HP Quality Center, collaborating closely with technology service providers' areas such as production support, environment support, and development for testing inputs. Tracked testing progress, providing senior management with weekly updates, and facilitated daily meetings. Logged and monitored defects found during UAT testing in the TeamTrack defect tracking tool. Partnered closely with business users to identify appropriate Client Acceptance Tests, validate changes, obtain sign-offs, and ensure issues were resolved before release dates. Engaged in requirements-gathering sessions to gain a comprehensive understanding of new business requirements. Coached and mentored junior testers, imparting knowledge and delivering training to business users on the TLM Smartstream application. P R O F E S S I O N A L E X P E R I E N C E ( C O N T I N U E D ) BUSINESS ANALYST CONSULTANT [BARCLAYS] OCTOBER 2012 JANUARY 2013 MAKOSI NEW YORK | WEALTH MANAGEMENT Gathered business requirements from stakeholders and collaborated with IT to enhance the existing Global Supervisory Review T racking (GSRT) application for the Compliance group at Barclays Bank. Spearheaded User Acceptance Testing (UAT) related activities and crafted a comprehensive user training manual. Translated business needs into technical requirements for developers, implementing sustainable solutions to business issues. ASSISTANT VICE PRESIDENT, RECONCILIATION MANAGER JANUARY 2012 FEBRUARY 2012 CITIGROUP NEW YORK | INSTITUTIONAL CLIENTS GROUP Partnered with IT in building logic and enhancements for reconciliation tools and performed manual testing. Managed and monitored the testing progress of the offshore team, ensuring all deadlines were met. Ensured controls were adequately set up in the trade reconciliation tool Transaction Lifecycle Management (TLM). CREDIT DERIVATIVES OPERATIONS SPECIALIST OCTOBER 2010 DECEMBER 2011 HSBC NEW YORK | OPERATIONS Served as a Project Coordinator, spearheading the launch of the Thunderhead document tracking application for Credit Derivatives trade and chaired calls with global teams. Led the UAT phase by strategically assigning test cases to the team and ensuring test cases were executed as per the requirements, updated the Quality Center for management review, and actively participated in Regression testing. Reconciled Credit Derivatives trade breaks between the TLM Smartstream reconciliation application and Calypso, identifying any mismatches. Performed UAT Testing to ensure trade details from the front office trade booking application Calypso were accurately fed to DTCC. Reported project issues related to UAT to senior management and ensured proper resolution to issues and risks identified. Tracked and managed resource schedules and distributed meeting agendas to onshore and offshore teams. FINANCIAL SERVICE REPRESENTATIVE MAY 2010 OCTOBER 2010 METLIFE NEW JERSEY | BRANCH SALES Crafted and implemented innovative business development strategies to attract new clients. Evaluated financial information obtained from clients to determine the best products and services to meet their financial goals. ASSOCIATE/VP JULY 2006 MARCH 2009 JPMORGAN (FORMERLY BEAR STEARNS) NEW YORK | DTCC GROUP Spearheaded a team of 10 members as the team leader and collaborated to ensure the firm's obligations regarding industry targets enforced by regulators were met. Managed and coordinated the entire migration process, ensuring all internal systems were rigorously tested before trades were migrated from Bear Stearns s internal systems to JPMorgan. Performed and managed the UAT testing phase to launch the front office trade booking application Calypso. Ensured Credit Derivatives trades were booked correctly in Calypso and notified the front office of any errors. Tracked and documented defects and updated senior management on the status daily. C E R T I F I C A T I O N S SAFe POPM (Certified SAFe 5 Product Owner/Product Manager) JANUARY 2023 Scaled Agile, Inc. CSM (Certified Scrum Master) ID: 000304672 JANUARY 2014 Scrum Alliance, New York, NY Keywords: cprogramm continuous deployment quality analyst rlang information technology golang hewlett packard microsoft Idaho New York