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Steffi - Sr. Systems Business Analyst /PM

[email protected]

Location: Dallas, Texas, USA

Relocation: No

Visa: H1B

Steffi Irving, TX CERTIFICATIONS: Scrum Master (CSM) Product Owner (CSPO) SUMMARY 9 years of experience as a Business Systems Analyst in Healthcare, Finance, Government agency and Telecommunications domains. Efficiently handled projects across various functions in different phases of the Software Development Life Cycle. Experienced in elicitation, documentation, and management of requirements to meet business & project objectives methodologies like Waterfall, Agile. Expert communicator and facilitator with cross-functional technical and business stakeholders, including subject matter experts. Working knowledge of varied technical tools such as Atlassian Jira, Confluence, Sharepoint, ALM, Microsoft Visio Expert at employing a variety of techniques for requirements gathering like interview, observation, focus group, requirements workshop, document analysis, interface analysis, prototyping, and brainstorming. Expert experience in Excel, PowerPoint and Access for update, append and delete queries as well as VLOOKUP/pivot tables. Proficiency in SQL. In depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans. Skilled in preparing Business Requirements Document, Functional Requirement Specification and System Requirement Specifications and developing UML models for representing business scenarios. Good understanding of modern concepts like Software as a Service Saas. Prepared graphical depictions of User stories, State Diagrams, Activity Diagrams, Sequence Diagrams using MS Visio. Interacted with stakeholders to design complex business process flows UI/UX in MS Visio. Experience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis and Cost benefit analysis. Expertise in MS SharePoint, Confluence, Economic Evaluation of ROI, Net Present Value Analysis, Cost Benefit Analysis, Impact analysis, Risk and Compliance. Detail-oriented Business Analyst with 7+ years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques. Solutions-oriented Analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations. Creative with broad-based background in highly competitive and dynamic organizations. Recognized as decisive leader and excellent team player. Committed to forming strong, productive teams. Experienced in delivering cost-effective, high-performance technology solutions to meet shifting organizational demands. Astute technology-business professional translates operational needs into technical solutions. Equipped with analytics and reporting expertise to provide insights using data-driven philosophy. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. SKILLS Technical Skills: SDLC METHODOLOGIES Waterfall, Agile (Scrum). PROJECT MANAGEMENT TOOLS: JIRA, SharePoint, Power BI, Confluence, SAAS, CRM , Modern Requirements (Devops), Cloud technology (AWS) BUSINESS MODELING MS Visio, UML language, Lucid chart Tableau, ALM REQUIREMENT/PROJECT MANAGEMENT TOOLS MS Word, MS Excel, MS PowerPoint, MS Management DATABASES and development technologies SQL Server, Oracle, MS Access Gap Analysis Business Process Improvement Requirements Gathering Strategic Planning Customer Needs Assessment Quality Assurance Competitive Analysis Operational Reporting Technical Writing KPI Tracking Workflow Analysis Product Management CRM Systems User Acceptance Testing Operations Management Process Optimization Revenue Development Project Management Operations Analysis Data Mapping EXPERIENCE Sr. Systems Business Analyst /PM Client - Verizon Irving, Texas Sep 2019 to Current Responsibilities Project scope is to modernize and replace the current Common pricing interface system, by engaging third party platform Amdocs. Create an Enterprise Product Catalog (EPC) for catalog offers, products, plans, rules setup and updates which will operate in a more dynamic and efficient manner. Lead business users and different development teams in gathering requirements and design details for the product catalog throughout the entire SDLC using AGILE methodologies. Assist and support endpoint security risk and vulnerabilities assessments Communicate with internal teams and clients to deliver functional requirements like screen and interface designs Monitoring adherence to Verizon's compliance Risk Policies and relevant procedures; contribute in preparing SOW documentation. Support the team in evaluating new security related technologies which may be used to replace, enhance or integrate with IT systems Created workflow for UI/UX using VISIO/ PPT. Lead teams on operational support system built; responsible of organizing and felicitating agile ceremonies (Sprint planning, daily standup, grooming calls, Retrospective) Assist the Lifecycle Dev team in moving us on-prem CRM application and creating testing evidence documents Provide project updates on daily basis by felicitating UAT call with business groups. Author programming specs and work closely with the programming team to develop enhancements, interfaces. Lead change management for enterprise releases as well as adhoc releases. Perform root cause analysis for the reported defects and triage non-prod and Prod issues. Used Github for project tracking, update and review by fellow analyst and also for future references. Lead and execute full end-to-end impacts of an initiative and have the ability to identify any impacts to other cross-functional teams/applications; work on production issue resolutions Showcase strong analysis and design skills on development for products and services that include front end and back end integration Environment: Excel, Word, MS Visio, JIRA, Lucid Chart, Confluence, Github, UML, Agile Scrum, Apache Kafka, CRM, JavaScript, Informatica, AWS ElasticSearch, Couchbase, Amdocs Sr. Business Systems Analyst Client State of NC Raleigh, NC Sep 2018 to Aug 2019 Responsibilities: State Ethics Commissions implements modernization project in which all the applications need to be upgraded to up-to-date SAAS Microsoft Customer Relationship Management (CRM) (Dynamics 365) software, to increase maintenance efficiency using Hybrid approach (Agile/waterfall) through the entire SDLC. Facilitated Joint Requirement Planning (JRP) sessions with SME's in understanding the Requirements pertaining Prepared process flows by taking Statues into consideration as per the Ethics Commissions laws Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams UI/UX Worked data definition documentation and used JIRA tool to track requirements Involved in transforming business requirements into functional specifications; focused on workflow analysis & design, business process reengineering, user interface design & process flow modeling as per Agile Execute change management process by leading it along with dev team. Core responsibility involved complete manually testing of the User Acceptance Test (UAT) on CRM application and analyzed root cause for the defects Created and managed Project Templates, Use Case Project Templates, Requirement Types and Traceability Relationships in Requisite Pro Prepared and maintained Business Rules Spreadsheets (BRS) identifying Rules, Triggers and corresponding data fields from Legacy to target CRM application (Dynamics 365) Documented existing applications with the creation of UML sequence diagram and class diagram to document Environment: MS SQL, Excel, Word, MS Visio, Modern requirements (Devops), .Net Framework, (SAS) Microsoft dynamics CRM 365, UML, Agile Scrum, SharePoint. Sr. Business/Systems Analyst Client Fidelity Investment Cary, NC Oct 2017 to Sep 2018 Responsibilities At present working with the Enterprise Cybersecurity Analytics team our mission is to meet the information needs of Enterprise Cybersecurity (ECS) and Fidelity by providing accurate and timely information Fidelity board metrics has 24 metrics that represent the overall health of Fidelity's Cybersecurity environment The metrics are reported to the Board of Directors on a monthly basis Weekly Go to Green meetings were held to ensure the performance of the metrics are progressing to green Worked on documents objectives, use cases, requirements and specifications, business process workflows UI/UX with help of Visio Worked with business partners and technology team to define, coordinate and execute User Acceptance Testing (UAT) Create Test cases with the help of SAAS (CRM) Enterprise Guide and perform root cause analysis Developed department KPI's and scorecards to track monthly department and company goals Documented and maintained stories as per Agile methodology on Modern requirement (devops) Identified data scenarios and business cases Identified subject matter experts who are the source of requirements and identify the data source in order to integrate the data into our data warehouse for automation purposes Environment: Oracle SQL Developer, CRM, Oracle 11g/12C, OBIEE 11g/12C, PL/SQL, Agile, HTML 5, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), Tableau10.1/10.3, JIRA Business Systems Analyst Client - Caresource Dayton, Ohio Aug 2016 to Sep 2017 Responsibilities: CareSource is leading nonprofit managed care company based in Dayton, Ohio CareSource has been meeting the needs of the health care consumers with Health Plans Implementation of HIPPA Standards in Medicaid for OH, KY and IN States for CareSource Gathered business, system, and functional requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME's) Prepared client process maps for the consumer, broker, employer and provider transactions for the Facets process and participated in entire SDLC Convert Saas reports into SSRS reports and performed root cause analysis for open defects Created UX/UI process workflows. Processed Medicare data to generate SSRS reports and gathered requirements for the same Developed and wrote test script walkthroughs with developers and Quality Analysts Performed manual testing for ETL jobs and SSRS reports Utilized Agile project management methodology defining epics, stories and sprints (TFS) to lead complex global efforts of cross-segment global teams to drive continual service improvements Aligned & linked 100% of customer employee's ideas, goals, projects, KPI metrics, to high level business strategies and build out customer projects to support goals, metrics and improve business operations Environment: MSOffice (Word, Excel, PowerPoint), Visio, JIRA, Agile, CRM, SQL Server Management, XML Files, UML, Visual studio. Business Systems Analyst Employer Vastika Inc. Irving, TX May 2015 to Jul 2016 Responsibilities Insurance Company GeoVera is a market leader in providing innovative, competitively-priced residential insurance products and is a wholly owned subsidiary of GeoVera Holdings, Inc., an insurance holding company which conducts specialty excess and surplus personal lines property business Organized and moderated Joint Application Development (JAD) sessions identified business and system use cases, wrote use case narratives and used MS Visio to prepare the Use Case diagrams Used RUP methodology to perform Case modeling, Use Cases, Activity Diagrams, and Sequence Diagrams Created UML diagrams including Activity diagrams, Use case model and, using MS Visio Expertise in Requirements gathering from Business Stakeholders/SME and document the project requirement and design in Confluence Worked on personal lines Property and Casualty Insurance including both policy and claim processing and reinsurance Preparing Dashboards using calculations, parameters, calculated fields, groups, sets and hierarchies in Tableau Quality Assurance testing of campaign programs Participated in JAD sessions / conducted interviews for analyzing business requirements and reviewing them with business and technical teams Extensively used agile methodology throughout the SDLC process Consulting activities included developing knowledge of customer domain, training on software functionality, business process mapping and integration into ERP solution and project management guidance Environment: Microsoft Visio, SAS, Visual Studio, .NET, MS-Office (Word, Excel, PowerPoint), MS Project, Agile, UML, RUP and SQL EDUCATION Master of Science: Information Systems Security University of The Cumberlands,Kent, OH Masters of Business Administration: Management Information Systems Dallas Baptist University,Dallas, TX Bachelors: Commerce H.L. College of Commerce, Gujarat University Keywords: user interface user experience business intelligence information technology golang microsoft procedural language Kentucky North Carolina Ohio Texas