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Mahendar - Dynatrace Engineer

[email protected]

Location: Plano, Texas, USA

Relocation: Yes

Visa: H1B

Mahender K P: +1 469-459-6394 Email: [email protected] Summary: Over 9 Years of professional IT Experience in Architecting and deploying monitoring solutions using tools Dynatrace, Datadog, APPD across Windows and UNIX with excellent communication. Good experience in using Dynatrace, AppDynamics and other APM tools for identifying performance issues Extensive experience working on Dynatrace managed/ SaaS and Appmon Designing test automation frameworks for catering to specific enterprise quality needs such as regression, end to end, performance testing. Performed end to end customization for Dynatrace managed for all types of land scape technologies Designing test environments for high coverage, performance, and reliability of testing results Recommending standards, processes & tools to enable teams deliver quality in an autonomous yet enterprise aligned manner Experienced in Developing complex SQL Queries and Procedures to perform database testing. Experience in developing load and performance test scripts using the web (HTTP/HTML), Web Services protocols. Experience working with Windows Server performance Testing using JMeter, LoadRunner Driving testability, diagnosability, automatability, and instrumentation across the enterprise development culture. Designed and installed the necessary dashboards for monitoring data centers in three states and reporting to the Linux Administrators, helpdesk, developers, and executives Good knowledge and experience in using Elasticsearch, Kibana CloudWatch, Nagios, Splunk, Prometheus and Grafana for logging and monitoring. Involved in database schema design, creating optimized tables and relationships to support complex DQL queries. Experience in working with Cloud platforms like Amazon AWS Work with team to build out automation templates in AWS cloud formation in support of managed services Works directly with IT Management to align ServiceNow with IT organization strategy Plan, coordinate, and implement timely upgrade to Dynatrace system Diagnose, troubleshoot, and resolve DynaTrace issues Build Dynatrace dashboards and reports and help teams to build their own dashboards. Help app teams to troubleshoot problems using DynaTrace. Establish and follow governance to allow for cohesive development from multiple organizations and teams Works closely with application administrator to understand impact of work Configuration/Customization of the ServiceNow system including workflows Technical Skills: Operating Systems : Microsoft windows, Linux. Web Technologies : Html, JavaScript Network Management : SNMP, SSH, Telnet, ICMP Databases : Oracle, SQL Server, MySQL Monitoring tools : AppDynamics, Dynatrace, Datadog Web Servers : Apache Tomcat, JBOSS Languages : C#, Python, UNIX Shell/Bash Scripting, JAVA/J2EE. Client Centene Sep2022 Present Role- Dynatrace Engineer Architect lower environment and production using Dynatrace for performance monitoring and roll out of monitoring solution. Monitoring applications during performance tests or production usage/outage using APM tools, identify root cause of issues. Having experience in Dynatrace Application Monitoring Development Deployed one Agents on various operating systems such as Linux, windows, Solaris. Created Tags, management zones, Alerting profiles and custom metrics in Dynatrace. Integrated Dynatrace with Service now, Jira and pager duty Instrumented Dynatrace with micro services and Docker. Worked on p1 and p2 issues using Dynatrace identified bottleneck issues. Created reports and dashboards based on application team requirement Good experience using JMeter to analyze performance of application. Created performance test scripts and analyzed the application performance. Using Dynatrace Analyzed application performance while we are doing testing Used Dynatrace APIs to create dashboard and reports for few applications Worked setting up Dynatrace RUM. Setup data dog monitoring across different servers and aws services. Monitoring apps servers using ELK Elastic search, Log stash and Kibana for debug and logging. Created request attributes, custom service deductions based on application team requirements. Written queries in Dynatrace RUM to pull User experience data. Expertise in building Dynatrace dashboards, reports, and alerts. Participate in issue calls and open AppDynamics Diagnostic Sessions and War Rooms for openness on issue resolutions. Maintain and enhance dashboards and reports to meet requirements of IT and business users. Client: TXDOT Jan2021-Sep2022 Dynatrace Engineer/ Systems Engineer Implemented Dynatrace managed End to End Installed clusters, Active gates and one agent on various land scape technologies. Deployed one Agents on various operating systems such as Linux, windows, Solaris. Created Tags, management zones, Alerting profiles and custom metrics in Dynatrace. Integrated Dynatrace with Service now, Jira and pager duty Configured Dynatrace monitoring to capture key performance indicators (KPIs), user experience metrics, and infrastructure health. Established effective alerting mechanisms in Dynatrace to notify relevant teams of performance anomalies or system issues. Instrumented Dynatrace with micro services and Docker. Optimized SolarWinds alerting to reduce false positives and ensure timely response to critical network issues. Instrumented Dynatrace with Azure Web apps and Azure fabrics. Instrumented Dynatrace with AWS EC2, Lambda applications. Conducted root cause analysis using Dynatrace to troubleshoot and resolve performance-related incidents promptly. Setting up the Dynatrace agents for application servers and Analyzing issue s using the Dynatrace Worked on p1 and p2 issues using Dynatrace identified bottleneck issues. Created reports and dashboards based on application team requirement. Proficient in configuring and maintaining SolarWinds Network Performance Monitor (NPM) for real-time network monitoring. Good experience using JMeter to analyze performance of application. Created performance test scripts and analyzed the application performance. Used Dynatrace APIs to create dashboard and reports for few applications. Worked setting up Dynatrace RUM. Written queries in Dynatrace RUM to pull User experience data. Client JPM Client J Clie Client JPMC Role- APM Engineer July2019- Dec 2020 Build Dynatrace managed servers/clusters and security gateways within data center for Managed setup. Experienced in configuring and utilizing to create scripts and integrated scripts to Dynatrace for User Experience Monitoring (UEM). Experience in configuring AppDynamics SaaS controller with business transactions, service endpoints and information points for fine tuning of applications. Lead design, configuration, and unit test changes to automated scripts in line with application upgrades and application patch releases. Maintenance Window set ups during application downtime. Developed and deployed test automation scripts to do end to end performance testing using LoadRunner. Worked with different teams to understand the overall infrastructure and the impact of load and performance testing on all applications. Conducted performance test result presentations to stake holders including people from business as well as technical side. Developed custom reports using DQL for business intelligence tools, providing actionable insights to marketing and sales teams. Leveraged Dynatrace to monitor and analyze the performance of cloud-based infrastructure, ensuring optimal resource utilization. Implemented Dynatrace managed End to End Created data dog dashboards for various applications and monitored real-time and historical metrics. Created system alerts using various data dog tools and alerted application teams based on the escalation matrix. Installed clusters, Active gates and one agent on various land scape technologies. Played a key role in incident response using Dynatrace insights, reducing mean time to resolution (MTTR) for critical issues. Deployed one Agents on various operating systems such as Linux, windows, Solaris. Created Tags, management zones, Alerting profiles and custom metrics in Dynatrace. Integrated Dynatrace with Service now, Jira and pager duty Works directly with IT Management to align ServiceNow with IT organization strategy. Established infrastructure and service monitoring using Prometheus and Grafana Establish and follow governance to allow for cohesive development from multiple organizations and teams Works closely with application administrator to understand impact of work Set up and maintained Logging and Monitoring subsystems using tools loke; Elasticsearch, Kibana, Prometheus, Grafana Configuration/Customization of the ServiceNow system including workflows. Configuring the WebSphere/WebLogic application server jvm s with Dynatrace agents and setting up the Dynatrace setup for the production environment. Serves as a liaison among development teams, application services, and the business, including functioning as a subject matter expert (SME) Experience with Create customized AMI s based on existing AWS EC2 instances by using create image functionality, hence the snapshots will be useful for disaster recovery Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow Managing the ticket workflow when assigned through the remedy system. Creating and maintaining all incident/problem tickets for quarterly count. Client Cisco San Jose Feb2019 June2019 Role- Systems Engineer Defining the performance goals and objectives based on the client requirements and inputs. Involved in analyzing, interpreting, and summarizing meaningful and relevant results in a complete Performance Test Report. Used Dyna Trace agent-based metrics and web tagged requests from headers in LoadRunner scripts to identify bottlenecks. Extensively used Dyna Trace to diagnose and troubleshoot performance issues. Configuring and administering the Dyna Trace Application Performance Monitoring (APM) suite of tools to support overall performance management Experience with deployment and configuration of DynaTrace UEM agents including the ability to troubleshoot down to the individual user level. Designed, configured, and implemented complex DynaTrace deep diagnostics solutions across complex Java enterprise platforms. Involved in Dynatrace KTs and interacting with different customers for on-boarding applications into Dynatrace AppMon and good understanding on Pure Path and Pure Stack. Developed Splunk Dashboards, searches, and reporting to support various internal clients in Security, IT Operations and Application Development. Customized Dynatrace configurations to align with specific application and business requirements. Assisted with on boarding relevant data sources as needed, including inputs, SQL, index-time configurations, search-time field extractions, event types, and tags. Responsible for understanding the architecture of applications to identify opportunities to use Dynatrace to increase visibility into business. Acted as advocate for the Dynatrace and have conducted user information and training. Deployed correct plugins and sensors to properly to monitor and get insight into application perform and flow Client GPC NAPA- Atlanta, GA April 2018- Jan2019 Role- Dynatrace Engineer Configured and installed different versions of Dynatrace as part of performance tuning. Created the Dynatrace collectors and agents to communicate between the application jvms to collect the Data. Involved in migrating the Dynatrace version from 6.1 to 6.2 Created the Dynatrace profiles, Dashboards, and sensors as part of application monitoring Used different attributes in Dynatrace which include pure paths, pure path times to know the application bottle necks Created the heap and thread dumps from Dynatrace as part of load testing. Monitored and suggested the respective changes for high Dynatrace response time transaction calls. Design, maintain High Availability (HA) operational model, optimized scalability and capacity planning of the servers that host the process servers and application servers Working exp with CA Wily Introscope, Dynatrace and HP performance manager to monitor key performance indicators for a system like CPU Utilization, Peak Disk Utilization, Active Processes, Run Queue Length, Network Input Packet Rate, Network Output Packet Rate etc. Experienced in attending the bridge calls for production issues and non-prod issues During the troubleshoot involved application teams, database teams or networking teams to resolve the issues and involved in Root cause analysis for the issues encountered and provided 24/7 on call support for all the production applications. Extensively involved in troubleshooting the issues and document the problem resolutions for future references Experienced in attending the bridge calls for production issues and non-prod issues During the troubleshoot involved application teams, database teams or networking teams to resolve the issues and involved in Root cause analysis for the issues encountered and provided 24/7 on call support for all the production applications. Extensively involved in troubleshooting the issues and document the problem resolutions for future references Client ExxonMobil- Houston, TX Nov 2017-March 2018 Role- APM Engineer Workload management including scoping, estimation, level of effort, prioritization of work Installation, Administration, Upgrading, Troubleshooting Console Issues & Database Issues for AppDynamics Work closely with Application Teams to create new SPLUNK dashboards for Operation teams Build Dynatrace managed servers/clusters and security gateways within data center for Managed setup. Experienced in configuring and utilizing to create scripts and integrated scripts to Dyna Trace for User Experience Monitoring (UEM). Experience in monitor applications using Dynatrace DCRUM, integrated DCRUM to AppMon and Rest API. Lead design, configuration, and unit test changes to automated scripts in line with application upgrades and application patch releases. Maintenance Window set ups during application downtime. Developed and deployed test automation scripts to do end to end performance testing using LoadRunner. Worked with different teams to understand the overall infrastructure and the impact of load and performance testing on all applications. Conducted performance test result presentations to stake holders including people from business as well as technical side. Helping teams with Interactive charts by using the available templates, to build dashboards on top of interactive charts. Scheduling reports to internal customers and teams Works directly with IT Management to align ServiceNow with IT organization strategy Establish and follow governance to allow for cohesive development from multiple organizations and teams Works closely with application administrator to understand impact of work Provides training and may lead the work of others Configuration/Customization of the ServiceNow system including workflows Serves as a liaison among development teams, application services, and the business, including functioning as a subject matter expert (SME) Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow Client Data Trend St. Paul, MN May 2017-Nov2017 Role-APM Engineer Experience in working with applications deployed on different applications servers Involved in installing and configuring AppDynamics controller and Agents Created custom dashboards and business transactions for different applications based on business use cases Defining the dynamic thresholds by analyzing the standard deviations of the application performance Involved in setting up the custom health rules and polices to trigger the action Experience in working with applications deployed on different applications servers. Troubleshooting the slow database calls using transaction snapshots and diagnostic sessions using AppDynamics tool Provided weekly status report and solutions to Executive Management regarding the Company s progress and strategic direction. Good in identifying Application Performance bottlenecks through Compuware-Dynatrace performance monitoring tool Maintain current functional and technical knowledge of the Splunk platform and future products. Designing and maintaining production-quality Splunk dashboards. Worked on Various types of charts, alerts settings, app creations, user and role access permissions. Involved in setting up EUM Server and Events Service cluster for Browser analytics and end user monitoring Provide performance management support and technical guidance with AppDynamics (Application Performance Management) for Application teams Configuring the information points using class/methods across the business transactions Configuring the Data collectors for deep diagnostics to find the RCA Responsible for Onboarding the applications and maintenance Provide performance management support and technical guidance with AppDynamics (Application Performance Management) for Application teams. Created the scripts using to automate the administration tasks Integrated third party services using AppDynamics REST API s Client: Atos, Pune, India Jan2013- Aug2015 Role: System Engineer Install and configure Tomcat servers on distributed clusters Created the Alerts base on different health rules required by the application team Deploying the applications on Tomcat Servers Gather and analyze requirements from development teams to design, deploy and support of various enterprise middleware technologies Monitoring application log files, Application Server Performance using AppDynamics, Servlet Status, Active Sessions, and DB Pool connections installed, Deployed and maintenance of Enterprise Applications on Tomcat Providing the Test and Production Environment Support (24*7) Resolving production environment Incidents and Test Environment QC defects Worked closely with Application Developer team to tune JVMs Involved in periodic archiving and storage of the source code for disaster recovery Worked closely with developers to pinpoint and provide early warnings of common build failures Provided on Call Support for different applications Education: Bachelors in computer science from Joginpally Bhaskar Rao University, India. 2012 Master s in Computer Science from NPU college, California, USA. 2016 Dec Keywords: csharp database information technology hewlett packard California Georgia Minnesota Texas