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Arun mike - Product owner

[email protected]

Location: Aliso Viejo, California, USA

Relocation: Anywhere

Visa: H1B

Arun Kumaran Manickam Email id: [email protected] Mainframe Tech Lead / Product Owner / Mobile: +1 (973)821-7447 Business Analyst Location: Woodland Hills CA 91303 Experienced Product Owner / Project Manager proficient in all facets of software construction and programming. Forward-thinking with 6+ years of Agile experience and a total of 14 years in IT, specializing in Agile methodologies, Requirement analysis, Business Analysis, System Integration, Business process Modelling, Design, Development, Testing, and implementation. Possessing a background as a mainframe developer, adept at navigating legacy systems and modern technologies to deliver impactful projects on time and within budget. Dedicated to driving innovation, fostering collaboration, and advocating for Agile practices to achieve organizational goals. Proficient in various SDLC methodologies: Waterfall, Lean IT, Hybrid Waterfall, Scrum, and Kanban. Extensive experience in Health Insurance Enrolment, Membership, Claims, Payer and Clinical Data processing. Great experience in Billing Systems Management, Payment Processing, Invoice Generation, Accounts Receivable and Payment Reconciliation. Proficient in analysing and reviewing upgrades/patching requests for legacy Identity products. Expertise in Banking, Auto Finance, and Insurance domains. Sound knowledge of Auditing and Quality Assurance procedures. Skilled in developing user experience-focused web applications. Successfully implemented Event Driven Architecture (EDA) to enhance system scalability and responsiveness. Proficient in conducting GAP analysis, SWOT analysis, and Impact analysis. Experienced in Data Conversion, Data Processing and optimizing ETL workflows. Strong proficiency in tools such as Jira, Confluence, Rally, Kanban, and VSTS. Programming Languages COBOL, JCL, SQL, CICS, JavaScript Databases & Ecosystems ORACLE, SQL Server, DB2, IMS DB, IMS DC, Table base, VSAM Tools & Utilities Postman, Power BI, Tableau, TSO, ISPF, SPUFI, File Manager, Fault Analyzer, FMIMS, Endeavour, SAR, CHANGEMAN, Control-M Title of the Degree with Branch College/University Year of Passing Classification Achieved B.E. Mechanical Engineering MEPCO Schlenk Engineering College, Sivakasi. 2010 78% - First Class with Distinction Certified SAFe Product Owner Certified SAFe 4.5 Practitioner (SP 4.5). Healthcare Level 1, CCP AHM250 Name of the Company Designation Address of the employer From To Duration (Years) Cognizant Technology Solutions India Pvt. Ltd. Senior Mainframe Developer (Offshore) MEPZ - Special Economic Zone, Plot No A-15, 16. Tambaram. Chennai 600045, India Jul 2010 Oct 2017 7 Years Cognizant Technology Solutions US Corp Product Owner / Project Manager (Onshore) 211, Quality Circle, Suite 150, College station, TX 77845, USA Oct 2017 June 2021 3 Years 8 Months Urpan Technologies, Inc Product Owner / Business Analyst (Onshore) 39355 Fremont Ave, 303 Fremont, CA, 94538 June 2021 Till date 3 years Product Owner Global Audit Technology - Audit Online. Client Deloitte Touch Tohmatsu Limited Project Title Audit Online Global Duration Oct 2022 March 2024 Client Location Princeton, NJ Domain Knowledge Audit & Assurance Project description: In Audit & Assurance Products & Solutions, our mission is to provide impactful knowledge management solutions used by all Deloitte Audit Practitioners worldwide. As part of this initiative, I coordinate with global and member firm stakeholders to develop and maintain the next-generation information and knowledge management platform. My contributions directly support Audit & Assurance engagements and drive the ongoing transformation of the Global Audit & Assurance business. Roles and responsibilities: Manage the Team Backlog and Maintenance to ensure refinement and alignment. Developed and implemented strategies to minimize downtime and disruptions during upgrade/patch deployments. Conducted thorough testing and evaluation of upgrades/patches to identify potential risks and mitigate them proactively. Maintained documentation of upgrade/patching processes and outcomes for reference and audit purposes. Properly document Defects, LSIs, and prioritize them. Participate in defining the Strategic Roadmap with Business stakeholders. Facilitate solution design with architecture and development teams. Validate solution designs against business and functional requirements. Capture, elicit, categorize, and prioritize requirements, use cases, and user stories in an agile environment. Provide test scenarios and collaborate with the test team to develop system integration test scripts. Support end-users and support desk personnel on product and usage issues. Develop training materials and conduct learning sessions. Act as a Single Point of Contact for queries on the capability. Stay aware of any release changes impacting the area of ownership. Business Analyst / Project Manager TRUIST Financial Client Truist Financial Project Title Operate - Retail Default Duration Jan 2022 Oct 2022 Client Location Richmond, VA Domain Knowledge Banking and Financial Project description: Proficient in data mapping, data profiling, and data modelling, I played a pivotal role in supporting back-end teams at TRUIST Financial Corporation. The merger of BB&T and SunTrust Banks in December 2019 marked the inception of TRUIST, and I contributed significantly to this transition. By creating comprehensive data mapping documents and assisting in the design of conceptual and logical data models, I facilitated the ETL process, ensuring seamless collaboration between systems and teams. Developed expertise in Extract, Transform, Load (ETL) processes, gaining hands-on experience with data transformations and mappings. Roles and responsibilities: Managed billing processes for a diverse client base, ensuring accurate and timely invoicing. Processed payments via various methods, including credit cards, electronic funds transfers, and checks. Reduced billing errors by implementing a new quality control system, resulting in a 9% decrease in billing discrepancies. Spearheaded a project to integrate a new payment gateway, enhancing the customer experience and increasing online sales by 5%. Collaborated with cross-functional teams to analyse data requirements and design efficient ETL workflows. Implemented data cleansing and normalization techniques to ensure data quality and consistency. Created and maintained documentation for ETL processes, facilitating knowledge sharing and on boarding of new team members. Contributed to the improvement of data governance practices by identifying opportunities for automation and optimization within ETL pipelines. Work with the business to understand, prioritize, and rank business needs, planning solutions to ensure each release adds value to end users. Communicate stakeholder needs effectively to ensure team delivery meets contractual requirements and acceptance criteria. Maintain and prioritize backlog of work throughout the project lifecycle. Write user stories and acceptance criteria, translating the product backlog into actionable tasks. Review and accept/reject results during Sprints and Sprint reviews. Conduct final testing and acceptance of user stories supporting features. Agile Product Owner Capital One Auto Finance (Auto Navigator): - Client Capital One Project Title Auto Navigator - Manage My Leads Duration June 2021 Jan 2022 Client Location Plano, Texas 75024 Domain Knowledge Auto Finance & Insurance Project description: I played a key role in developing Auto Navigator, a user-friendly app that simplifies car shopping and financing. It brings customers, dealers, and lenders together in one platform accessible via mobile or computer. Customers can pre-qualify for financing online without affecting their credit score, view personalized offers, and customize financing options. They can also submit necessary information and consent for credit checks online. Approved credit applications streamline the dealership experience, allowing customers to test drive and negotiate purchase terms directly. Roles and responsibilities: Collaborate with business stakeholders to translate their vision into requirements and user stories. Provide customer and business context to delivery teams, empowering creative solutions and ensuring scope and time commitments are met. Partner with Customer Insight and UI teams to incorporate quantitative and qualitative customer data into product iterations. Foster a test and learn culture, sharing findings throughout the business. Identify and drive short-term initiatives to improve product performance alongside longer-term projects. Meet regularly with internal stakeholders to gather and refine requirements and inform opportunities. Create user stories related to technology stack and shared features. Conduct market research activities to understand customer needs and market trends. Investigate competitors' technology features and communicate findings to stakeholders. Collaborate with other business units to assess alignment and integration opportunities. Assess technology feasibility and cost for proposed features and communicate findings. Communicate backlog status, priorities, and roadmap progress to stakeholders. Prioritize work within agile teams and maintain backlog for consideration. Take ownership of ongoing enhancements, prioritizing user stories and driving testing and delivery. Own backlog grooming and management, prioritize user stories, create acceptance criteria, and drive testing and delivery. Agile Product Owner / Project Manager Anthem (WGS Modernized Billing Projects): - Client Anthem Health Inc. Project Title ISG / WGS Billing Capability Duration Oct 2017 June 2021 Client Location Los Angeles, California, United States Domain Knowledge Health Care Project description: As part of Anthem's modernization, a new Billing system is being developed to handle increased membership. Transitioning from Mainframe to an Event-Driven Architecture, I played a key role in creating real-time bill processing triggers and establishing data storage in Oracle DB. Java microservices process events, enabling faster billing and ensuring scalability. Roles and responsibilities: Successfully implemented Event Driven Architecture (EDA) to enhance system scalability and responsiveness. Collaborated with cross-functional teams to define product vision, roadmap, and release plans. Facilitated communication between stakeholders and development teams to ensure alignment and successful project delivery. Utilized excellent communication skills to convey complex concepts and requirements effectively. Championed Agile practices and promoted a culture of continuous improvement within the organization. Enhance application stability through problem management initiatives. Facilitate Client governance calls on operational performance, risks, and challenges. Take full operational responsibility for applications, ensuring service delivery meets outcomes. Manage transition from delivery to support organization during project rollouts. Facilitate application rollout activities including User Training Manuals and conducting User Training. Provide technically feasible and scalable services to accommodate changes in application scope. Senior Mainframe Developer / Technical Lead (WGS & ISG Membership Projects WellPoint): - Client Anthem Health Inc. Project Title WGS ISG Membership Projects Duration Oct 2010 Oct 2017 Location MEPZ, Chennai, India Domain Knowledge Health Care Project description: I played a pivotal role in various tracks of ISG & WGS Membership projects, focusing on the ACA Mandate and introducing new business proposals to enhance System Performance and streamline processes. My responsibilities included managing critical initiatives, proactively identifying risks, and promptly alerting management. Additionally, I provided essential support for package/code review checklists, package audits, and release activities, ensuring the timely delivery of project deliverables. Roles and responsibilities: Develop healthcare solutions for medical insurance enrolment, billing, payment, and claim processing using COBOL, DB2, JCL, CICS, VSAM, IMSDB, IMSDC, SQL, and various tools. Coordinate project activities with onsite teams and analyse requirements in reported issues. Proactively identify risks and alert management promptly. Provide solutions and conduct impact analysis after understanding requirements. Conduct knowledge transfer sessions for newly joined team members to enable independent work. Review design documents and test results. Coordinate with external vendors/teams to support System Integration Testing/User Acceptance Testing. Perform defect analysis and resolution. Conduct code reviews and support release activities. Prepare and review Implementation Release Plans and worst-case scenario documents. Update System Understanding Document with project changes, including warranty support. Details furnished above are true to the best of my knowledge. Relevant certificates and references will be furnished on demand. Arun Kumaran M. Keywords: user interface business intelligence database information technology California Idaho New Jersey Texas Virginia