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Sudarshan - Salesforce

[email protected]

Location: Dallas, Texas, USA

Relocation: YES

Visa: E3

Sudarshan B 4x Salesforce Certified [email protected] +1 469-209-6232 An enthusiastic and passionate certified Salesforce Developer, known for delivering quality and reliable solutions, seeking the next big career challenge in an organization where meritocracy is respected. Certified Salesforce Platform Developer I & II, App Builder and Administrator, 4x certified with 13 years of experience in developing through all phases of Application development lifecycle, from initial technical designs, implementation, testing, to production deployments. Having good working experience on lightning component development framework. Well versed in delivering multiple projects using agile methodology frameworks like Scrum. Technical skills as well as consulting skills to help identify customer pain points during requirements gathering by narrowing down and clarifying. Star Performer at Broadridge (Aug-2012) IMS Health Analytics Innovation Award for Technical Excellence (Apr-2016) Salesforce.com Programmatic > AuraFramework(Lightning Components), Apex, VisualForce, Batch Apex, REST Integration, Platform Events, Triggers, LWC, Flows. Salesforce.com Declarative > Lightning Experience, Workflow, Page Layouts, Record Types, Approval Process, Process Builder, Reports, Dashboards & Sharing Model. Clouds > Sales, Service, Financial Service Cloud. Deployment Tools > ChangeSets, SFDX, Bamboo, ClickDeploy Tools > DataLoader, Data Import Wizard, Splunk, Salesforce Inspector, New Relic, iTAM Database Query Languages > SOQL, SOSL, SQL, DB2. Scripting Language > JavaScript, CSS, XML & HTML. Platform Developer I Platform Developer II Platform App Builder Certified Administrator Bachelor s Degree Course (B.Tech) in Computer Science and Engineering from Christu Jyothi Institute of Technology and Science, JNTUH University. (2005 2009) Senior Salesforce Developer at Macquarie Bank (Oct 22 Till Date) - Contract Worked with the Business Operations team to refine and scope technical requirements derived from business objectives and customizing the application to meet the business requirement. Designed, and developed the Custom objects, Validation rules, Page layouts, Record types, Custom tabs, Components, Lightning Components to suit the needs of the application. Created and managed administration processes including workflows, validation rules, approval process, assignment rules, reports, and dashboards to continuously monitor data quality and integrity. Configured sharing rules, roles and OWD setting for record level settings and created custom profiles and assigned the users to set the object level & field level setting. Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements. Designed, developed, and deployed Apex Classes, Controller Classes, Apex Triggers, packages for various functional needs in the application. Integrated Salesforce with other External applications Like Equifax, Illinois using SOAP and REST web service API s. Collaborated with teams to design and implement salesforce integration. Worked on Integrations to consume APIs from other systems through APIGEE platform involving different types of Authentications (Basic, OAuth2.0 & JWT). Used Bamboo (CI/CD), GitHub and change sets for deployments. Senior Salesforce Developer at Merkle (Jul 22 Sep 23) - Permanent Implemented Email to lead, Web to lead functionalities and Data Loader to bulk load leads data into salesforce.com from other databases and CSV files. Configured and customized Service Cloud Cases, Assignment rules, Escalation & Auto response rules and Email-to-case in the exchange server. Experience working on Case Management, Captured cases from the Company's website and customer emails. Escalated cases according to the case priority and worked on Auto response rules if customers contacted beyond business hours. Worked with end-to-end Service Cloud implementation like Case Management, CTI integration, SMS API Integration. Configured Omni Channel, Queue routing, custom settings, Roles, profiles, groups, chatter, IP Whitelisting, Omni supervisor. Involved in UNIT testing and Integration testing. Senior Salesforce Developer at Telstra (Feb 21 Jun 22) - Contract Worked on variety of projects including NBN services, Mobiles and Energy. Developed many new components according to Telstra standards which can be used by visually challenged as well (Accessibility). Supported BAU on multiple incidents from KYC to Payments and Order submission. Integrated SF to many external systems as and when as per the requirement. Worked on DevOps and responsible for running builds and deployments using Bamboo. Good working experience on CI/CD processes using GIT Hub and VSCode. Contributed views and ideas in technical discussions and while story grooming. Well versed with Agile methodologies, Story sizing and active participation in all Agile ceremonies. Worked on communities (Self-service portal for Telstra products) and Agent console (Instore). Supported Production deployments and new product launch (ex: Iphone release & Promotional offers) Extensively used Splunk and used EOV to debug the production incidents. Salesforce Developer at RXP Services (Jul`20 Jan 21) - Contract Worked on Community cloud developing a self-service customer portal for NSW Police customers. Built a reusable custom file upload component which can be used as just plug and play across the org. Integrated Salesforce community with many internal police systems to authenticate user. Coordinating with MuleSoft on data exchange and how it is processed. Worked on using third-party SDK s as an iFrame in lightning component and there by communicating between VF pages and lightning components. Developed an Apex Class called Utilities with many methods used to reduce the code redundancy in Apex classes. Participate in daily standups to understand the dependencies on the other functionalities. Designed and developed Apex Triggers to rollup summaries on other objects depending on Trigger events. Good working knowledge on JIRA, Confluence and SFDX. Estimate the man hours for each story in the sprint. Salesforce Developer at 8Squad (Mar`20 Jul`20) - Contract Good understanding of Financial Service cloud. Building core functionalities from scratch using Apex, Lightning, and VF pages. Developed reusable lightning components to enhance productivity. Integrated Salesforce with third party systems like Australia Post and Omnium Insurance which is a legacy product using REST API s. Owned end to end process of Integration and implementation of KYC Checklists component which allows users to do 1 star, 2 star, KYC Basic and KYC Premium checks to ensure client meets KYC safe harbor. Developed an Apex Class called Utilities with many methods used to reduce code redundancy in Apex classes. For example, to extract Picklist values, AuraHandledExceptions etc. Participate in daily standups to understand the dependencies on the other functionalities. Designed and developed Apex Triggers to rollup summaries on other objects depending on Trigger events. Good experience in the CI/CD process using VScode, Bitbucket and SourceTree. Good working knowledge of JIRA, Confluence and SFDX. Participate in the Technical Design phase to understand and contribute my views and ideas for the new functionalities. As a Salesforce Developer at Trianz Holdings Pvt Ltd (Nov`18 Mar 19) - Fulltime Provide technical and functional support to business users. Implement technical solution in Salesforce, Apex, Lightning Components, Lightning Experience, Visual force components. Requirement gathering from Tech LoB and participating in Requirement Review Analysis calls. Perform Impact Analysis on new functionality implementations. Coordinate with Tech LoB, Internal and External Dev Teams. Interact with multiple lines of businesses, support partners and application managers for day-to-day business routines. Designed and developed Apex Classes, Batch Apex, Schedule apex, Apex Triggers for various functional needs in the application. Worked on Outbound web service API. Good work experience in AGILE process. Good interpersonal skills, committed, result oriented, hard working with a quest and zeal to learn new technologies. As a Salesforce Developer at Nsight Inc (Jan`18 Nov`18) - Contract Active participant in Sprint Planning that helps resource planning for the upcoming sprints. Technical design/development, document, configuration, maintenance, administration, and integration of the Salesforce platform. Reengineer and streamline current processes that are to be implemented into Salesforce to improve customer experience. Understand requirements (functional and technical) needed to address clientneeds. Create actionable documentation based on gathered business requirements. Assist in creating and documenting solutions to meet clients business needs. Developed Visual force page, Validation rules and Formulas, salesforce Lightning pages and migrated to production. As a Salesforce Developer at JP Morgan Chase (Oct`17 Jan 18) - Contract Configuration of Salesforce.com application for various modules Accounts, Contacts, Lead, Opportunity, Activity, Contract, Product. Involved in Setting up Users, roles, profiles, and Security settings. Involved in Building Custom Objects, Tabs and Components. Developed Lightning components, Validation rules, Triggers, and formulas. Creating and maintaining Workflow rules and Approvals Implement the complex business logic using Apex and Visual force. As a Salesforce Developer at Capgemini (Jan`17 Oct 17) - Contract Implementing complete Salesforce CRM application based on the business requirements. Customizing records types, fields, tabs, column fields, item options, forms and setup configuration. Creating and manage Users, Roles, Profiles, permissions, mass updates and renaming records. Data imports/exports and quality maintenance. Developed Lightning components, Validation rules, Triggers and formulas. As a Senior Engineer at IMS Health Analytics (Jun`15 Jan 17) - Fulltime Interaction with users in understanding complex business requirements and documentation based on the requirements. Experience in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits. Creation of custom objects, custom Fields, Validation Rules, and formula fields, as a part of administrative tasks. Creation of Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows. As a Senior Engineer at IMS Health Analytics (Mar`14 Jun 15) As a Member Technical at Broadridge Financial Solutions (Jan`12 Dec 13) As a Consultant at Adecco (Feb`11 Jan 12) As a Software Engineer at Magna Infotech (Nov`10 Feb 11) Keywords: continuous integration continuous deployment information technology