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Eka Putra Widjaya, MCP - Technical Support Analyst

[email protected]

Location: Remote, Remote, USA

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Eka Putra Widjaya, MCP Technical Support Analyst [email protected] North York Toronto, Canada https://ca.linkedin.com/in/ekawidjaya CAREER OBJECTIVE: To secure a position of a Technical Support Analyst in an organization which provides opportunity to apply IT skills in order to improve business productivity and to reduce down time CAREER SUMMARY Passionate, diligent and results focused engineer with 10 years of cumulative experience as a Desktop Analyst and Network Administrator Expertise in configuration, management, and support of computers, servers, operating system, routers and access point Excellent communication skills with strong ability to provide technical training and mentoring members of the multi-functional team TECHNICAL SKILLS Operating System: Microsoft Windows 7 & 10, Windows Server 2008 & 2012, Ubuntu Linux, Android, iphone, BlackBerry Office: Microsoft Office 2013, Microsoft Project 2013, Microsoft Visio 2013, Microsoft Outlook, Office 365 Networking & Servers: - MikroTik Routers (RB series), Ubiquiti Wireless Access Point (UniFi AP series, NanoStation, EdgeSwitch and EdgeRouter), TCP/IP v4, DHCP, DNS, VPN, NTP, PROXY, Squid Proxy, VLAN, Switches, Adapter, Network Topology Design, FTP Server, RD Web Access, TS RemoteApp, Microsoft Office 365 Administrator (Microsoft Exchange), Windows Remote Desktop, Team Viewer, MikroTik & Linux shell, active directory Hardware and Tools: - Servers, Desktop & Laptop Management & Troubleshoot (X86 & X64) : IBM BLADE Server, DELL Server (PowerEdge R320, PowerEdge T320), HP Server (HP ML370 G4, HP ML110 G5) - Virtualization Technology : VMware (ESXi 5.5, VCenter, VSphere Client), VirtualBox, Microsoft Hyper-V - Backup Restore : Acronis True Image, and Symantec Ghost Solution Suite 1.1 (Norton Ghost 8.3) - Technologies : RAID 0/1/5, computer assembling, FreeNAS (Network Area Storage), scripting PROFESSIONAL EXPERIENCE CDI Computer Dealers Inc., 2016 Part time Markham - ONTARIO I.T. hardware refurbished company, providing quality with affordable equipment since 1981 DOD Technician June 2016 Isolate, sanitize, wipe data and dispose client s data from desktop or servers storages (fibre channel, NAS and SAN servers) to ensure clients confidentiality and protect their interest to prevent further exposures Maintain log for every step and procedures which taken, deliver as report to management as evidence for process taken BPK PENABUR Jakarta, 2006-2016 The biggest Private School foundation in Indonesia with 71 schools on 21 locations Network Administrator Coordinator Feb 2011 Feb 2016 Migrated 5 physical servers into a blade server, using VMWare ESXi 5.5 virtualization, which improved efficiency on electricity and space Initiated in Network Improvement Project, with 47 schools being revitalized with addition and 24 schools being reorganized also with addition for LAN cabling infrastructure and Wi-Fi Access Point which increased coverage area up to 90% and improved users connectivity up to 99% Trained 400+ staff and teachers on Microsoft Office, Office 365, Internet Basic and Linux to improve and increase knowledge and productivity Supervised and mentored 10 technicians, to work in timely manner and accomplished the assignment for throughout 71 schools across Jakarta Setup, configured, managed and upgraded Servers (IBM Blade Servers and Dell PowerEdge Servers) 500+ Ubiquiti Unifi access points, 71 Routers, switches, for related departments in organization to reduces downtime and collisions Maintained relationships with vendors, teachers and staff to ensure requirements and solutions were met in timely and cost effective manner Senior Desktop Support Jul 2006 Jan 2011 Deployed, setup and configured dual boot for 3500+ Dell Optiplex 210L PCs with Windows XP and Ubuntu Linux for 58 schools, to be used on computer laboratory and back office Administered, installed, configured and upgrade Servers and Desktop Computers, approximately 3500 PCs, Wi-Fi, Network Cabling, Switches, Microsoft Windows, Microsoft Office and Ubuntu Linux Provided phone troubleshooting regarding applications and hardware issues in 58 schools, investigated and identified the issues, identified possible solutions, tested and implemented the solutions, keep log for future case studies and historical report Designed and developed IT Policies for standard hardware, blacklist whitelist software and job descriptions for IT Support Technicians EDUCATIONS MASTER DEGREE - Master of Management 2011 KRIDA WACANA CHRISTIAN UNIVERISTY, JAKARTA, INDONESIA BACHELOR DEGREE Information Technology 2006 TARUMANAGARA UNIVERSITY, JAKARTA, INDONESIA TRAININGS and CERTIFICATIONS Workplace Communication for IT Professionals, Ryerson University, 2016 MikroTik Certified Network Associate (MTCNA), 2013 Microsoft Certified Desktop Support Technician (MCDST), 2008 Microsoft Certified Professional (MCP), 2008 Interconnecting CISCO Network Devices, 2010 LINUX Network Professional Training, 2009 Project Management with Microsoft Project 2003 2007 VOLUNTEER Willowdale Presbyterian Church Willowdale, Ontario M2N 1X8 June 2016 - Present Conducting presentation for Sunday service and technical support for congregation PERSONAL INTERESTS: Sharing knowledge about information and technology to elderly people and youth Keywords: information technology hewlett packard California Wisconsin