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Nick Barnes - Network/Systems Administrator

[email protected]

Location: Stone Mountain, Georgia, USA

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Nick Barnes Network/Systems Administrator [email protected] Stone Mountain, GA 30088 LinkedIn.com/in/nick-barnes-84a93b31/ Blog: www.xafterhoursx.com (14K+ Views & 50K+ Words) Network/Systems Administrator Accomplished and certified professional with hands-on performing a wide range of network and systems administration operations. Skilled in planning for implementation of most recent technologies in industry while managing the operating systems, software, and procedures in accordance with firm s values. Demonstrated ability to design networks; implement Dynamic Host Configuration Protocol (DHCP); configure, manage, and maintain network devices; utilize switches/routers to segment network traffic and create resilient networks; and execute network security, standards, and protocols. Capability to deploy, manage, and maintain Windows Servers, Active Directory, core network services, and file/print services, while troubleshooting network/system problems and implementing Docker/Hyper-V. Strength in network infrastructure, process automation, integration, and improvement strategies to enhance top and bottom line organizational performance. Able to translate company vision into IT systems and procedures, articulating link between executive team, IT staff, and key clients of company. System/Network Installation & Maintenance Technical Troubleshooting/Issue Resolution Database Development & Management Servers & Workstations Maintenance Cross-platform Team Collaboration Customer Relationship Management Data Analysis & Reporting Customer Service & Support Team Training & Leadership Education & Credentials Bachelor of Fine Arts, Milligan University, Milligan College, TN (Dean s List) Certifications: Azure Solutions Architect Expert (In Progress) | CompTIA: Security+, 2020 | CompTIA: Network+, 2019 Microsoft Certified Solutions Architect (MCSA) Certification: Windows Server 2016 Microsoft Certified Solutions Architect (MCSA) Certification: Windows Server 2012 MCP on Hyper-V, 2015 Microsoft Certified IT Professional (MCITP): Desktop Support Technician Vista, 2008 Technical Proficiencies: Platforms: Windows 10, 8, 7, Vista, XP, Windows Server (2008, 2012, & 2016), Solaris, Red Hat, Kali, .NET 3.0 Tools: SQL, Microsoft Office 365, Microsoft Dynamics, Microsoft CRM, Microsoft Outlook, SCCM, AD, WSUS, Salesforce, Hyper-V, PowerShell, Putty, Terminal Emulators, Docker, Interactive Voice Response (IVR) Networking: LAN / WAN, VPN, TCP/IP, DHCP Honor & Awards: CEO Innovation Achievement Trophy, from Asurion for Launching MTS, 2011 Awarded the Tennessee Award for Leadership Excellence, from Alliance Data, 2007 Career Experience MINGLEDORFF S Norcross, GA Win7-10 Migration Specialist July 2019-Current Processed information to find users with Windows 7 computers that needed new hardware to get to Windows 10. Approximately a third of the device in deployment where effected. Imaged around 100-150 machines. Helped to migrate to a new software deployment tool (CA DSM -> KACE). Managed relationships with end users to find time to back up data to OneDrive and find info on any applications specific to their role in the organization to push to imaged machines after deployment and configure via TeamViewer. Imaged and updated Win10s machines Managed relations with 150 (to date) end users to order hardware/software and migrate data for replacement machines EMBROSS College Park, GA Support/Installation Tech 2019 to April 2020 Provided technical support to all installed self-service Kiosks at Airports across the world. Performed a variety of administration tasks, such as troubleshooting Windows 10, installing/updating software, and providing driver/hardware support. Installed and tested all hardware and software in accordance with client specifications. Collaborated with software development team for both installation and troubleshooting. Communicated with support vendors efficiently for onsite set up and repairing. Installed and maintained ticketing self-check-in and bag drop Kiosks across US and Canada. Successfully configured Bag Drop, including 10+ cameras, Linux PC, and Windows PC as well as implemented a scale to interface with the Airports Bag Drop System. GENUINE PARTS CORPORATION Norcross, GA NAPA Store Support 2017 to 2019 Delivered technical support to 3000+ Napa stores by identifying and resolving issues on time. Created Windows image for installation by using SCCM and Norton Ghost. Performed troubleshooting of networking gear, including routers and switches. Conducted in-depth troubleshooting of proprietary software to identify and resolve queries in a timely manner. Played an active role as metrics leader by answering around 450 calls compared to the average of 250 on monthly basis. Troubleshot and provided support to Windows 10, UNIX servers, and SQL database, including server rebuilds. Liaised with vendors to replace and update faulty equipment that increased operational efficiency. CAREERBUILDER Norcross, GA Client Support Specialist 2017 Identified and resolved client and site issues on time, while providing technical support. Utilized backend tools to log into site to recreate and resolve client queries. Cooperated with cross-platform teams to resolve client issues. Headed metrics in QA, numbers of calls taken, and availability on a consistent basis. Increased the satisfaction rate by delivering support to CareerBuilder clients and resolving issues of internal customers. Tracked client issues and interactions by using Salesforce. CONTRACTS THROUGH ROBERT HALF & UNIVAR/INTELLAPRO Atlanta, GA Desktop Support 2016 Installed wireless access points for the computers, while configuring network printers. Identified error logs via PowerShell as well as managed build loads via bios and SCCM options. Utilized SCCM to load OS installs with UEFI technology, while inventorying about 2000 machines. Imaged Dell AIO POS devices at home depot locations across Atlanta area by using Windows 10 builds. Leveraged extensive troubleshooting skills for detailing environmental issues. Assisted with Cisco support to resolve in-store networking issues on time, while providing basic network connectivity and application support. Increased system efficiency by replacing Win XP with Win 7 on new Dell machines of user and connecting with a domain. Migrated PST files from Outlook 1.1.1 to 1.1.3 version by ensuring the transfer of all user files. Additional Experience Mobile Support Solutions/Business Analyst Asurion, Nashville, Tennessee (2009 to 2013) Lead Software Technician Juris/Lexis-Nexis (Vaco Contract), Brentwood, Tennessee (2007 to 2009) Help Desk Lead Alliance Data, Johnson City, Tennessee (2003 to 2006) Keywords: quality analyst active directory information technology trade national California Georgia Tennessee