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Rudhra Madhu - Scrum Master

[email protected]

Location: Texas City, Texas, USA

Relocation: Texas

Visa: H1B

CURRICULUM VITAE Rudhra Madhu [email protected] 848-480-6514 PROFILE SUMMARY SCRUM MASTER | PROJECT MANAGER IT professional with 15+ Years of experience in IT with multiple roles Scrum Master, Project Manager, Lead Business Analyst with Banking & Fintech s, HealthCare, Workday, Data & Cloud Engineering, Mobile, SAP, SAAS Application Development Projects. Also, worked on Projects in Business Intelligence & Reporting of Investment Banking (Asset Management), Fraud & Risk Management, Payments (Forex & Cross Border Payments), Currency Wallets, E Wallets, Mobile Banking, Ecommerce, OMNI Channel and Digitalization. PMP Certified and Certified SAFE Advance Scrum Master, Scrum Master, ITIL V3 Foundation and PMP Trained. Trained and successfully implemented the SAFE & Disciplined Agile Development as Scrum Master & Business Analyst. Experience in delivering the Projects related to Cards- Credit/Prepaid/Virtual Cards, Payments, E-Wallet, Mobile & Ecommerce, Fraud & Risk Management. Successfully implemented the Agile Delivery Development Projects with Azure & AWS Cloud Services Integration for Financial Institutions. Facilitating various SAFe agile events, such as PI Planning, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives. They ensure that these events are effective, efficient, and aligned with SAFe principles. Supporting Agile teams in adopting and implementing SAFe Scrum practices effectively. This includes coaching teams on Agile principles, helping them remove impediments, and fostering a culture of continuous improvement. Scaling SAFe Scrum Masters work to scale Agile practices across multiple teams or within larger organizations. They help coordinate the activities of multiple Agile teams, ensuring alignment with the overall program or portfolio objectives. Guiding multiple Scrum teams through the use of Agile practices and values for the purpose of delivering quality software and solutions back to the organization. An experienced Agile Advocate and Agile Change Agent with a Technical background who can help make an Enterprise Wide Impact and move your organization s Agile growth journey forward by working with both Technology and Business partners Collaborated with Product Owners, BAs, QAs, UX Designers to ensure MVP is identified and value items are prioritized. Establish and maintain a RAID log. Establish and maintain a RACI matrix along with the vendors and the Project Management team. Create and update weekly status reports. Orchestrated Product Value Streams/Agile Release Trains to ensure cross functional teams are aligned. Expertise in Agile fundamentals of iterative development in Product Development. Led multiple scrum teams as well as distributed scrum teams for large scale projects. Demonstrated Servant Leadership and motivated Individuals and Teams to become self-organizing, self-motivating, highly effective and productive. Guided organizational transformation from waterfall to agile. Assisted DevOps implementation for large scale development projects using SAFe framework. Extensive knowledge on all phases of software development life cycle (SDLC), which includes implementation of agile methodology in the project, concept, definition, development, handover and closure, operations. Effective in facilitating scrum ceremonies, measuring metrics, tracking sprint progress using JIRA and Confluence. Working closely with Business and IT Application Development Teams to drive and be a key contributor to Project Releases and Sprint Deliverables. Acted also as BA in liaison between Users, Product Management, define Software Requirements and write detailed Functional Specifications. Managed the UAT process by performing smoke testing, defect management, communicating status, and conducting demos. Assisting the Team in defining and documenting a Change control process for ITSM. Facilitating the Scrum Ceremonies and ensured the Team given the active participation. Sprint Planning, Daily Stand-Up meetings, Sprint Reviews, Retrospectives, other Workshops on Agile Practices, and Defect Triaging (such as prioritization and resolution of defects/bugs). Represent the team daily at the Scrum of Scrums (S2) meeting to report impediments for escalation. Encourage a CI/CD culture to improve the efficiency, scalability, stability, and security of digital solutions. Expertise in UAT, PVT for Payments & Card Service Products includes Debit/Credit/Prepaid Cards/Brokerage Applications and Reporting Tools- SAP Business Objects, Tableau, Pentaho. Expert in Fraud & Risk Management ((KYC, Due Diligence)-especially in launch of Card Products with respect to Online Lottery & Gambling, Forex Payment Products Experience in writing User Stories, Product Backlog Items, relative sizing techniques, Release and iteration planning, Agile testing best practices, Velocity and capacity estimating and planning. IT SKILL SET Project Methodology: SAFE Advance Scrum, Disciplined Agile Development, Spotify Waterfall, Agile-Scrum Software / Applications: Identity Access Management, Workday, Banking, Cards & Payments Apps, OMNI Channel Project Management Tools: JIRA, ASANA, Confluence, Rally, MS-Project, HP ALM Workflow& UI Prototype Tools: MS office, MS Visio, Lucid Charts, Marvel, Balsamiq BI &Reporting: SAP- Business Objects, Pentaho, TABLEAU, Data Analytics, ITIL Tools: Service-Now CRM: Salesforce, CTL Prime, SAP, SAAS DevOps Tools: Bamboo, Azure DevOps (ADO), Jenkins, Git, AWS Application Development: OMNI Channel, Web Apps (iOS, Android), Mobile App, Tablets, Digital Banking Domain: BFSI, Payment Domain (Chaps, Bacs, Swift, SEPA) Other IT Engineering Practices: TDD, XP, Lean, Kanban, CI / CD Deployments CERTIFICATIONS & TRAININGS PMP Certified SAFE Advance Scrum Master Certified Scrum Master Certified Salesforce Administrator Certified AWS Cloud Solution Architect Associate ITIL Disciplined Agile Delivery WORK EXPERIENCE CITI BANK Senior Scrum Master | Project Manager Nov 2022 till date (NY, US) PROJECT: Forex Client Onboarding | OMNI Channel Clients can initiate and complete an entire account opening online through CitiDirect. It is a Single window into digital onboarding, with less information required. Clients can track their statuses and provide information through CitiDirect. Easily sign documents with electronic signatures, eliminating the need to print, sign and mail documents. Collaborate with various business department users to define, prioritize and develop projects. Ensure project alignment with business goals and strategic initiatives. Create detailed project plans that include clear objectives, timelines, business requirement documentation as needed, deliverables, staffing requirements, constraints, scopes, and defined risks following the PMO Project Management Framework. Collaborate with stakeholders to clarify specific project requirements to make sure business needs are met. Facilitating various SAFe agile events, such as PI Planning, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives. They ensure that these events are effective, efficient, and aligned with SAFe principles. Supporting Agile teams in adopting and implementing SAFe Scrum practices effectively. This includes coaching teams on Agile principles, helping them remove impediments, and fostering a culture of continuous improvement. Scaling SAFe Scrum Masters work to scale Agile practices across multiple teams or within larger organizations. They help coordinate the activities of multiple Agile teams, ensuring alignment with the overall program or portfolio objectives. Function as a Business Analyst on projects, responsible for discovering, validating, documenting and communicating business processes and requirements for large and complex IT projects. Provide regular analysis of project status, remediating problems as they arise, effectively communicate risk and manage accountability of project team members to ensure project success. Develop and maintain consultant and vendor relationships, and ensure obligations and quality work are fulfilled within the statements of work. Prepare regular project status updates and summary reports to stakeholders for strategic projects. Organize meetings with a clear meeting agenda. Document and share meeting notes in a precise and timely manner. Provide support and training to departmental business managers and staff so project management methodologies and best practices are adopted and consistently utilized. Track project performance by timely assessment of short and long-term achievements, identifying gaps for future improvements. Create comprehensive project documentation through developing tracking sheets, diagrams, visual dashboards, reports or process maps. Ensure the use of project management tools. Demonstrating the IT methodologies, processes and standards for Program Management / Agile methodology. Manage all aspects of the project using project management tools and consistently update project documentation using project management software tools and processes. Identify and manage project dependencies and critical path. Anticipate potential risks to project prior to becoming an issue, pursues mitigation, escalating to PMO Lead and other key stakeholders in a timely manner. Effective Communicator to convey accurate information that is clear and concise whether verbal or written. Ability to move between detailed and high-level discussions/deliverables depending on audience and need. Ability to create documents based on project need that may be outside of traditional project management routine documents. Promote good working relationships across a project, cultivating the people skills needed to develop trust and communication among all of a project stakeholders: its sponsors, those who will make use of the project results, those who command the resources needed, and the project team members. Collaborate with other PMO team members to share best practices. CLIENT- MASTER CARD Technical Project Manager | Scrum Master Mar 2022 Nov 2023 (NY, US) PROJECT: Click2Pay Click to Pay is an online checkout solution that allows consumers to pay securely from any device. Designed to be customized and integrated into your existing checkout, Click to Pay provides a low-effort adoption feature with quick checkout service. Click to Pay works with all of our EMVCo partners (Mastercard, Visa, American Express and Discover). Web App Development (Angular JS), Mobile App Development (iOS & Android) for OMNI Channel Products. Working on various projects of a moderate complexity nature and having an accountability at the departmental or divisional level. Responsible for planning, developing, and executing projects to meet business needs. Understand the systems scope and project objectives, as well as the role and function of each team member, in order to effectively lead the project team and ensure that business needs are met. Facilitating various SAFe agile events, such as PI Planning, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives. They ensure that these events are effective, efficient, and aligned with SAFe principles. Supporting Agile teams in adopting and implementing SAFe Scrum practices effectively. This includes coaching teams on Agile principles, helping them remove impediments, and fostering a culture of continuous improvement. Scaling SAFe Scrum Masters work to scale Agile practices across multiple teams or within larger organizations. They help coordinate the activities of multiple Agile teams, ensuring alignment with the overall program or portfolio objectives. Ensure timely and accurate communication with project staff and key stakeholders throughout the life cycle of the project. Regularly communicate to management regarding the status of specific project deliverables. Identifies key barriers to a projects or departments success and actively manages all mitigation activities. Prioritize and provide input into cross application/system enhancements, new products, processes, standards or plans in support of the business. Provide technical support to Business Owners during implementation of new products/services. Conducting daily scrum stand-up meetings and ensure impediments are tracked and resolved Driving kick-off meetings with Client Conduct Sprint Grooming, Planning, Review & sRetro Ceremonies Execution of technical approvals Coordination of internal workflows with regard to new product functionalities Conduct the Team Engagement Workshops. Ensuring the path is clear for your team. Removing blockers, facilitating discussions, enabling seamless communications with Stakeholders. Working with the Product Owner to clarify the product backlog ahead. Demonstrating the IT methodologies, processes and standards for Program Management / Agile methodology. WORKLLAMA LLC IT SOLUTIONS Senior Scrum Master | Project Manager Oct 2021 Mar 2022 (Georgia, US) PROJECT: Workday, Identity Access Management, Data Governance Web & Mobile Application development for the HRMS Software. Conducting daily scrum stand-up meetings and ensure impediments are tracked and resolved Driving kick-off meetings with Client Maintain master documentation of overall system functionality. Manage multiple workstreams with multiple vendors and State stakeholders. Work with multiple project managers on State and vendor teams to ensure timely and coordinated delivery of deliverables and various portions of the project. Facilitating various SAFe agile events, such as PI Planning, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives. They ensure that these events are effective, efficient, and aligned with SAFe principles. Supporting Agile teams in adopting and implementing SAFe Scrum practices effectively. This includes coaching teams on Agile principles, helping them remove impediments, and fostering a culture of continuous improvement. Scaling SAFe Scrum Masters work to scale Agile practices across multiple teams or within larger organizations. They help coordinate the activities of multiple Agile teams, ensuring alignment with the overall program or portfolio objectives. Maintain integrated, master schedule. Monitor timely completion of tasks by vendors and the State. Document the application support procedures for internal and external users. Monitor the documentation and quality of business processes and workflows developed. Ensure comprehensive documentation is developed and maintained by the vendor. This includes documentation on role-based permissions. Procedures for adding/removing user accounts. Reports identified by the Business stakeholders. Review deliverables provided by vendors to ensure quality of deliverables prior to approvals. Establish and maintain a RAID log. Establish and maintain a RACI matrix along with the vendors and the Project Management team. Create and update weekly status reports. Document and report on changes in scope of the project and ensure change control process. Communicate delays and obstacles that may compromise or delay the project. Provide periodic updates to State Project Management and Vendor Management teams on vendor performance and deliverables. Manage budget and financial process of the program. Schedule and facilitate project meetings and distribute meeting meetings, in coordination with vendor. Oversee configuration of system per business specifications. Oversee testing and validation of the system to ensure successful completion of configuration, regression, performance testing as well as planning of User Acceptance Testing. Ensure vendor resolution of defects through the testing phase. Work with Change Management and Agency Readiness teams to ensure training, delivery, and implementation of the ERP project. Senior Scrum Master | Project Manager Mar 2020 Aug 2021 (London, UK) LONDON STOCK EXCHANGE(UK) Project manager PROJECT: ETL & Cloud Migration - Snowflake Data Project for London Stock Exchange (Dec 2020 Aug 2021) Managing Agile projects and personal accountability for delivering projects to time and cost. Establishing cloud-enabled platforms on AWS, including implementing PaaS capabilities focused on data management, storage and analytics Employing DevOps techniques, including continuous integration and continuous deployment. Facilitating various SAFe agile events, such as PI Planning, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives. They ensure that these events are effective, efficient, and aligned with SAFe principles. Supporting Agile teams in adopting and implementing SAFe Scrum practices effectively. This includes coaching teams on Agile principles, helping them remove impediments, and fostering a culture of continuous improvement. Scaling SAFe Scrum Masters work to scale Agile practices across multiple teams or within larger organizations. They help coordinate the activities of multiple Agile teams, ensuring alignment with the overall program or portfolio objectives. Publishing the Scrum Burn Down Charts, Velocity Charts and metrics etc). Working with Clients, Supplier and Geographically dispersed virtual Teams. Strong communication and inter-personal skills including negotiation Facilitation of all Team Meetings and Scrum Ceremonies, including Planning sessions, Showcases, Team Retrospectives and the daily stand-up. Support the efficient flow of work through Agile teams by helping the teams remove obstacles and make improvements Implementing Lean and Agile thinking as the norm and help foster a culture of continuous improvements. Cultivating trust through personal and team relationships with a range of product owners Enable teams to monitor progress within and across sprints using effective metrics. Planning, forecasting and reporting of team velocity and throughput both internally and to the Business Team. PAY PERFORM LIMITED (UK) Project Manager PROJECT: Web App Development (React, Angular JS) & Mobile App Development (iOS & Android) for Forex Trading Platform (Cross Border Payments- Asia, Europe, UK), Online Gaming Merchant Payments (Mar 2020 Dec 2020) Managing Agile projects and personal accountability for delivering projects to time and cost. Establishing cloud-enabled platforms on Microsoft Azure, including implementing PaaS capabilities focused on data management, storage and analytics Employing DevOps techniques, including continuous integration and continuous deployment. Publishing the Scrum Burn Down Charts, Velocity Charts and metrics etc). Working with Clients, Supplier and Geographically dispersed virtual Teams. Strong communication and inter-personal skills including negotiation Facilitation of all Team Meetings and Scrum Ceremonies, including Planning sessions, Showcases, Team Retrospectives and the daily stand-up. Support the efficient flow of work through Agile teams by helping the teams remove obstacles and make improvements Implementing Lean and Agile thinking as the norm and help foster a culture of continuous improvements. Cultivating trust through personal and team relationships with a range of product owners Enable teams to monitor progress within and across sprints using effective metrics. Planning, forecasting and reporting of team velocity and throughput both internally and to the Business Team. INNOVA SOLUTIONS LIMITED (US) - Scrum Master Aug 2018 Feb 2020 (NY, US) FRANKLIN TEMPLETON INVESTMENTS LIMITED (US) PROJECT: Cloud AZURE Migration, Web App Development (Angular JS), Mobile App Development (iOS & Android) for OMNI Channel Banking- Asset Management, Identity Access Management. Conducting daily scrum stand-up meetings and ensure impediments are tracked and resolved Driving kick-off meetings with Client Conduct Sprint Grooming, Planning, Review & Retro Ceremonies Execution of technical approvals Coordination of internal workflows with regard to new product functionalities Conduct the Team Engagement Workshops. Ensuring the path is clear for your team. Removing blockers, facilitating discussions, enabling seamless communications with Stakeholders. Working with the Product Owner to clarify the product backlog ahead. Demonstrating the IT methodologies, processes and standards for Program Management / Agile methodology. REALPAGE PVT LTD (US) Project Manager | Scrum Master Feb 2018 Aug 2018 (NY, US) PROJECT: Salesforce, SAAS Web Application (.Net) for Real Estate Management System Driving kick-off meetings with clients Inspire, coaching and leading teams with varying levels of Agile experience Facilitation of all Team Meetings and Scrum Ceremonies, including Planning sessions, Showcases, Team Retrospectives and the daily stand-up. Support Facilitating various SAFe agile events, such as PI Planning, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives. They ensure that these events are effective, efficient, and aligned with SAFe principles. Supporting Agile teams in adopting and implementing SAFe Scrum practices effectively. This includes coaching teams on Agile principles, helping them remove impediments, and fostering a culture of continuous improvement. Scaling SAFe Scrum Masters work to scale Agile practices across multiple teams or within larger organizations. They help coordinate the activities of multiple Agile teams, ensuring alignment with the overall program or portfolio objectives. the efficient flow of work through Agile teams by helping the teams remove obstacles and make improvements Team budget and resource management. Enable teams to monitor progress within and across sprints using effective metrics. Identify the skill gaps and facilitate the Training Programmes for the Team Learning nd Development. Identifying and solving team anti-patterns. Planning, forecasting and reporting of team velocity and throughput both internally and to the Business Team. TOLLPLUS FASTAG SOLUTIONS LTD (US)- Scrum Master May 2017 Feb 2018 (TX, US) CLIENT: ICICI Bank Ltd, Bank of Baroda PROJECT: Web Application (.Net) for E Wallet & Electronic Toll Station Digitalization (FASTAG) Drive the Agile execution of the project through servant leadership and collaboration with the Product Owner and development team. Work with the Product Owner and development team to ensure the backlog is continually refined and understood by the whole team. Guide and coach the Scrum team and organization on how to use Agile/Scrum practices and values to delight customers. Guide and coach the Scrum team and the development team on how to get the most out of self-organization. Create a culture of sustainable continuous improvement. Drive predictable delivery by ensuring impediments and blockers are addressed. Build a trusting and safe environment within the team where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving Assist with internal and external communication, improving transparency, and making information visible. Support line managers with identifying training and development needs of employees as required. DECISIONMINDS PVT LTD (US) - Scrum Master Aug 2015 May 2017 (CA, US) CLIENT: VMWare, Symantec, FirstTech Credit Union PROJECT: Salesforce, OMNI Channel, Web & Mobile Application Development, SAP HANA, ETL, Data Engineering & Reporting Facilitation of all team meetings and ceremonies, including Planning sessions, Showcases, Team Retrospectives and the daily stand-up. Support the efficient flow of work through Agile teams by helping the teams remove obstacles and make improvements. Support Agile thinking as the norm and help foster a culture of continuous improvement. Cultivate trust through personal and team relationships with a range of product owners. Enable teams to monitor progress within and across sprints using effective metrics. Planning, forecasting and reporting of team velocity and throughput both internally and to the client. Participating in scheduling of deliverables to meet the needs of wider programme dependencies. Team budget and resource management. Teach and coach Agile practices (Scrum, XP, Lean...) and values within the Development Teams and organisation in which Scrum is not yet fully adopted and understood Working knowledge of Agile frameworks, in particular Scrum and Kanban. Flexible attitude towards changing client needs and working with remote Product Owners. Active participation in the identification of risks, issues and dependencies. Keeping up to date with emerging industry practices. WAVECREST TECHNOLOGIES LTD (US)- Business Analyst Mar 2011 May 2013 (FL, US) CLIENT: O2 - PROJECT: Service Now, Prepaid Cards, ACH Payments Work with the Product Owner to build out the detailed user stories Responsible for planning and executing projects within the ServiceNow platform. This includes defining project scope, objectives, timelines, and deliverables, as well as allocating resources and managing budgets. Communicating with stakeholders to ensure alignment on project goals, progress, and requirements. This may involve facilitating meetings, providing status updates, and addressing concerns or issues as they arise. Work closely with ServiceNow administrators, developers, and other stakeholders to configure and customize the platform to meet the specific needs of the project and organization. This may involve designing workflows, creating custom applications, and integrating with other systems. Identify and mitigate risks associated with ServiceNow projects, such as technical challenges, resource constraints, and changes in requirements. This involves proactive risk assessment, contingency planning, and issue resolution. Ensure that projects adhere to quality standards and best practices within the ServiceNow platform. This may involve conducting testing, reviewing configurations, and validating that solutions meet business requirements. Provide training and support to end users to ensure successful adoption of ServiceNow solutions. This includes developing training materials, conducting workshops, and providing ongoing assistance and guidance. Work with PO s and BA s to maintain documentation related to project requirements, designs, configurations, and testing. Generate reports on project status, milestones, and key performance indicators to stakeholders and leadership. Promote a culture of continuous improvement within ServiceNow projects and processes. This involves soliciting feedback, evaluating performance metrics, and identifying opportunities to enhance efficiency, effectiveness, and user satisfaction. Pioritize product backlog items and ensure the Sprint Backlog ready for Sprint Planning. Clearly articulate and document Business Requirements/Functional requirements Participate in design reviews and provide the BRD/FRD walk-throughs to communicate systems designs and validate proposed solutions Preparing Wiring Flow Processes with regards to EWallet, Card Solutions Involved conducting User Interviews, Focus Group Discussions for Requirement analysis with Project owners, Operations, end users spread across geographies and multiple locations Interact with development and QA teams to ensure timely and quality deliverables- Clarify, resolve issues Created workflow and process flow Visio diagrams reflecting current and proposed business processes and site functionality Coordinate the content sourcing, validation, distribution, deployment, release and support processes BANK OF AMERICA (US)- Senior System Analyst Jan 2008 Mar 2011 (NC, US) PROJECT: MSS, TSS, CLMS (Credit Cards) Communicate with the clients to understand prospective requirements, changes and enhancements in CMS- CreditCards/Credit Bureau Projects Built partnerships with the business and technical stakeholders to create a team atmosphere during problem solving activities Create FRD for enhancement requests User Acceptance Test Execution & Signoff Functional/ System Test and Performance Test Execution & Signoff Work with development and QA teams to clarify requirements and any other testing activities Preparing the SOP and end-to-end Documentation of the Operational Procedures for Operations Team Manages / owns the complete life cycle of a change ICICI BANK LTD System Analyst Jan 2006 Jun 2007 (India) PROJECT: CTL Prime- Credit Cards Worked on CTL Prime Application of ICICI Credit Cards Act as a liaison between the Operations Readiness (OR) team and Functional teams in the areas of Change Management, Communications, and Training. Provide insight to the OR team on project status and progress achieving milestones, as well as stakeholder related information Review of functional documentation, requirements, business process designs, historical data, and project plans Develop end user reference materials and presentation content to the required audience such as Stakeholders/Clients. Determine effective messaging and optimal timing according to deployment activities Support training needs assessment and analysis; provide input to the training strategy, approach, and materials. EDUCATIONAL QUALIFICATIONS Master of Business Administration from JNTUH School of Management Studies (2010) Bachelors in Computers & Finance from Don Bosco Degree College (2005) INTERESTS Volunteering in CSR activities. IT Mentoring to Public School Students ABOUT ME IT PERSUIT BY PROFESSION, AN ADVENTURER BY PASSION An Adventurer The Trekker The Traveler & Solo Backpacker A Social Activist Keywords: continuous integration continuous deployment quality analyst business analyst user interface user experience javascript business intelligence information technology hewlett packard purchase order microsoft California Florida New York North Carolina North Dakota Texas