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Kenneth Braunstein - Desktop Support Technician

[email protected]

Location: Houston, Texas, USA

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Kenneth Braunstein Desktop Support Technician [email protected] Houston, TX TECHNOLOGY Thorough knowledge of Windows operating systems in the enterprise environment. Install, configure, upgrade & troubleshoot desktop and laptop computers and peripherals including Plug & Play, legacy devices, sound cards, multimedia devices, SCSI cards and devices, USB 1, 2, 3 & C devices, Flash ROM BIOS updates, flatbed scanners, fax/data modems, Bluetooth, Blackberry, Android phones and tablets, iPhone and iPad tablets. IBM ES9000, IBM 3090 & Amdahl 5995 Mainframe. Install and assist setup of Ethernet switches and hubs. Hardware IBM PC/AT, PS/2 & ATX Dell Zebra, Ricoh & HP Printers HP Clone Computing Compaq Laptops, Workstations & Servers Apple iMac MacPro & Macbook Software MS-DOS Apple Remote Access MAC OS 7.1 10.14 Mojave VPN Novell 3x & 4x Lync & Skype Banyan Vines Acadia Windows 10 Exceed Windows 7 Attachemate/Extra Windows 8 ITSM Windows 8 Pro Remedy Windows Vista Vantive Windows XP Lotus 123 Windows 2000 Lotus Notes Windows NT Workstation 3.5.1 & 4.0 WordPerfect Windows Registry cc:Mail Microsoft Office 4.3, 95, 97, 2003, 2007, 2010, 2016 & Office 365 Beyond Mail Mailman & Mailman Remote MS-Exchange Microsoft Outlook Shiva Dial-up Microsoft-Internet Mail, Hotmail and Outlook.com IIS TCP/IP IPX/SPX Microsoft Remote Desktop Connection (RDC) Altiris RSA SecureID VPN connectivity CarbonCopy Oracle & SQL connectivity Netmeeting HTML PCAnywhere iRAS Wireless Ethernet 802.11 A, B, G & N Terminal Server & Client Netscape, Google Chrome, Internet Explorer, Microsoft Edge HTML & Microsoft FrontPage ServiceNow Kenneth Braunstein Resume Page 2 of 4 PROFESSIONAL EXPERIENCE ExxonMobil, Houston, TX on behalf of Collabera. May 2020 - Present Domain Migration Technician Perform systematic migration of customer pcs from one domain to another, ensuring user profile stays intact. Making sure customer printers, share drives, Outlook, Skype, Zoom and any other specific applications are working for customer. Perform iPhone AirWatch un-enrollment from previous domain and enrollment into new domain ensuring that email works properly. Computex, Houston, TX on behalf of TEKsystems. Mar 2020 April 2020 COVID-19 Remote Desktop Support Technician 100% remote to help users connect remotely, troubleshoot VPN issues and navigate through company website. Log tickets and resolve technical issues. Along with your basic troubleshooting, this included walking them through the steps to forward their company phones, connecting monitors at home, and how to navigate through company software. NTTData, Houston, TX on behalf of Cybersearch Inc. Aug 2019 Nov 2019 Computer Migration technician Migrate computers and user accounts from old company domain to new company domain. Ensure customers are able to connect to existing shares and printers. Making sure all needed programs are working for customers. Track and report all old asset tags as well as track and report new company asset tags to management. Midcoast Energy, Houston, TX on behalf of Addison Group. May 2019 July 2019 Windows 10 deployment technician Created both no-touch on premises domain and Windows Azure/Intune boot USB stick images for building Windows 10 computers. Wrote install script for technicians to use both in the office and in the field for upgrading customer computers from Windows 7 to Windows 10. Assisted with deployment of windows 10 to customers. Southwestern Energy, Spring, TX on behalf of Insight Global. Feb. 2019 April 2019 Asset management and SCCM deployment technician. Perform customer migrations from Windows 7 to Windows 10 paying full attention to all software and hardware settings required to ensure smooth transition. Perform SCCM(System Center Configuration Manager) & MCM(Microsoft Configuration Manager) asset management, moving assets from store to customer ownership and all steps required to insure proper disposition of all computer assets. TransCanada, Houston, TX on behalf of TEKsystems and Procom. Dec. 2016 Aug. 2018 Swivel Desk Tech/Hyper-Care Team Coordinator, Cisco Phone Technician, NGPS Deployment Technician Handled ticket transition between CPG IBM and TransCanada ServiceNow systems. Utilized SCCM to install images on new laptops and desktops. Managed Hyper-Care Team. Worked with team to ensure all customer issues are resolved in a timely manner. Utilized Active Directory to perform customer account password resets. Used RSA Console app to perform token passcode resets as necessary. Performed all moves, adds, changes using CUCDM on the Cisco IP Phone System. Worked with remote customer offices and telco to resolve Cisco IP telephone issues. Deployed Windows 10 workstations, laptops and tablets to customers in remote office locations. Kenneth Braunstein Resume Page 3 of 4 Used network resources and external USB hard drives to move customer data from old computers to new computers ensuring customer was able to work normally after migration. ConocoPhillips, Houston, TX on behalf of TEKsystems. Feb. 2016 Dec. 2016 Cisco phone Install Technician, Learning Center Technology Specialist Prepared and installed Cisco IP telephones in customer offices. Programmed phones for each customer. Made connections as necessary in routing closets and IDF patch panels. Troubleshoot problem phone connections Installed rack mounted VG units and made connections to activate analog connections to Cisco. Assisted in all aspects of technology used in Conoco s learning center. Assisted customers with video conferencing via Adobe Connect, Intercall voice bridges & Skype. Configured conference rooms to suit meeting and training needs. Maintained and updated Windows PCs, iPads and Samsung Android tablets. ExxonMobil, Spring, TX on behalf of CompuCom. Dec. 2014 Dec. 2015 Asset Refresh Technician Prepared all new computers for deployment to ExxonMobil employees. Unboxed, labeled and staged computers for imaging. Imaged Windows 7, Windows 8 and Windows 10 per order request. Ensured SCCM ran properly by verifying patches and other software started loading. QC and troubleshoot hardware, OS and software issues. Royal Dutch Shell, Houston, TX on behalf of CompuCom. Feb. 2006 Dec. 2014 Desktop Support Technician Provided second-level desktop computer support. Supported break-fix of laptop and desktop computers including backup and reimaging when required. Utilized Active Directory to reset customer passwords when necessary. Troubleshoot software issues when required. Installed and configured Shell customized OS on customer s computers. Used Active Directory to drop and re-add computers to specified domains as required. Supported, troubleshoot and repair HP network printers. Utilized Peregrine Service Center and other tracking systems to manage and document problem tickets. British Petroleum (BP), Houston, TX on behalf of CompuCom April 1999 Feb 2006 Desktop Support Technician Provide second-level desktop computer support. Supported executives and CEO level customers with all computing needs. Provided ongoing support to customer with Windows XP client issues. Troubleshoot operating system problems to registry level. Distinguished operating system errors and problems from hardware errors and problems for correct diagnosis. Supported network TCP/IP connectivity, application functionality, and network printing issues for customers. Supported application issues with Office 2003 including Outlook, Word, Excel, Access and PowerPoint. Supported mobile computing platforms such as Wireless WAN/LAN, Blackberry, PalmPilot and Compaq IPAQ. Supported VPN-IRAS and dial-up remote computing configuration and troubleshooting connectivity problems. Provided stable support for BP Amoco merger with a smooth integration of a wide variety of hardware and software. Converted PCs from Amoco Standard Computing Environment to BP Common Operating Environment . Assisted and supported Windows 2000 COE client platform upgrade. Installed, maintained and troubleshoot COE Windows PCs in NT network environment. Utilized Ghost Client and Multicast rollout strategies to reduce customer down time. Kenneth Braunstein Resume Page 4 of 4 Trained new desktop personnel in the use of products and procedures to support customer PCs. Worked closely with customers to resolve complex software and hardware problems with an understanding of their needs. Supporting Office 2000 and other applications. Assisted off-site customers with dial-in access and other problems as required. PacifiCorp/Tejas Power Corporation, Portland, OR & Houston, TX Dec. 1997 Dec. 1998 Remote Client/Server Support & Desktop Support Analyst Provided second-level desktop computer support for all employees. Assisted in the corporate-wide PC conversion from Windows 95 to Windows NT involving approximately 100 workstations ensuring all applications and data were restored properly. Wrote support documentation assisting the desktop team with quick troubleshooting and reinstallation of nine gas trading dial-up software packages, which provided the team with a valuable reference source for rapid resolution of customer problems. Assisted with Back Office management, including NT & Exchange account creations and file access and share rights management. Utilized raised network privileges to reset customer passwords as required. Used Microsoft Access97 to create a PC inventory database to track all company computer and network assets, which ensured that valuable information technology assets were accurately accounted for. Nike & PacifiCorp, Portland, OR, On behalf of Excell. Jan. 1997 Dec. 1997 Desktop Support Analyst Provided onsite computer support for customer offices. Provided support for over 75 customers, which ensured that customer problems were rapidly and effectively resolved. Solved all PC, data, printing, connectivity and system log-on problems through the use of in-depth systems knowledge and experience, which resulted in high levels of customer satisfaction. Planned and implemented desktop system upgrades from Windows 3.1 to Windows 95, which resulted in improved system capabilities and increased customer productivity. EDUCATION AND CERTIFICATION College of San Mateo, San Mateo, CA Computer Science & Radio Broadcasting Studies United States Air Force Electronic Technician Coursework A+ Certified HP Desktop & Laptop PC Repair Certified MCP (Microsoft Certified Professional XP) MCDST (Microsoft Certified Desktop Support Technician XP) Extra Amateur Radio Operators License Volunteer member Atascocita Fire Department (Emergency Operations Center) Keywords: cprogramm hewlett packard microsoft California Texas