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Servicenow Developer - Mounika - Servicenow Developer

[email protected]

Location: Tampa, Florida, USA

Relocation: yes

Visa: H4

SUMMARY Qualified IT Professional with around 7+ years of experience as a ServiceNow Administrator and Developer. Experienced in Implementing Workflow, Incident Management, Problem Management, Change Management and Service Catalog on various business applications. Expert in JavaScript, jQuery, proto-type, and Jelly scripting used in ServiceNow. Direct hands-on experience on various IT Services of Service-Now tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Incident and Problem Management, Knowledge Management, Reporting, Integration with Web Services, Project Portfolio Management (PPM) and Web Services Integration with JIRA in ServiceNow. Expert on ServiceNow Discovery module, comfortable deploying discoveries in a multi-datacenter environment. Proven ServiceNow implementation experience. Multi-domain/service provider model experience within a SNOW platform. Configured Applications using Service-Now tool used in ITIL Management. Strong understanding of ITIL V4. Deep functional and technical knowledge of the ServiceNow platform as well as experience- delivering medium to large-scale ServiceNow implementations. Expertise in debugging and optimizing the performance of Client Scripts, Catalog Client Scripts, UI scripts and UI Policies. Workflow management - Created Workflows, Sub flows and Tables on latest versions. Experience installing, configuration and administration of CMDB & Asset Management Services: Business Services and Configuration Item relationships. Expertise on creation of workflows for Service Catalog items in Service-Now. Hands on experience using Business rules, email Notifications, UI Pages, UI Macros, Scheduled Jobs, script Includes, Events, forms, SLAs, reports, Access Controls, Workflow, Homepage Administration, User administration, Update sets, Wizards, Surveys, Notifications, Field Administration etc. Used Orchestration Core to interact with outside systems and applications and automate process. Expert at managing comprehensive ITSM/ITIL systems analysis and full lifecycle project Management. Hands-on experience leading all stages of systems development efforts including requirement definition, design, development, testing and support outstanding project and program leader; able to co-ordinate and direct all phases of project-based efforts while controlling, motivating, and guiding team. Aligned key functionality of the ServiceNow platform to client-defined processes, resulting in improved efficiency and streamlined workflows. Involved in workshops to capture business and user requirements, translating them into user stories that served as a foundation for solution design and development. Created new Configuration items and defined relationships in addition to OOB configuration items. Configuration Development and development of Requirement Integration components (SSO, LDAP). Performing SOAP operations on desired tables like insert, deletion and update record. Integrated AWS and Azure services into ServiceNow's service catalog, enabling users to request and provision cloud resources from both platforms through a centralized portal. Developed custom catalog items and automated workflows for provisioning AWS EC2 instances, S3 buckets, Azure virtual machines, and storage accounts within ServiceNow, reducing provisioning time by X%. Service-Now experience in Implementation, design, development, documentation, deployment, and postproduction support following Software Lifecycle using SDLC with Agile. Hands on Experience on Setting up and troubleshoot issues in MID Servers. Strong development experience and professional HTML5, CSS/ CSS3, JS, Ajax and JQUERY and various Java and JavaScript design patterns, Web Services. TECHNICAL SKILLS Web Based Programming HTML / CSS / JavaScript (JQuery, AJAX, XML), Jelly, SOAP, REST. ITSM Tools ServiceNow Calgary/Dublin/Eureka/Fuji/Geneva/Helsinki/Istanbul/Jakarta/Kingston/London/Madrid/NewYork/Orlando/Paris/Rome/Tokyo. Programming Languages C, C++, Java, HTML, HTML5, SQL, PL/SQL, Java JDK 1.6, JDBC, J2EE Servlets, JSP, Struts, JMS, Ajax, EJB, Spring. Software Methodologies SDLC, Waterfall, Agile. Application Based Programming JavaScript, PHP, HTML, CSS, Ajax, XML, HTML, Java, Script. Application Development Tools TOAD 9.7/9.0, SQL Developer, Eclipse Database Oracle 11g/10g, SQL Server and MySQL Operating Systems UNIX, Windows (7, 10) EDUCATION Graduation University: California State University -Los Angeles University Address: 5151 state university Dr, Los Angeles, CA 90032 Dates of Attendance: From Sep-15 to Dec-17 Degree Received: 12/9/2017 Major Area of Study: Industrial and Technical studies Undergraduate University: Jawaharlal Nehru Technological University, India University Address: Ashok Nagar, Kukatpally Housing Board Colony, Kukatpally, Hyderabad, Telangana 500085, India Dates of Attendance: From Aug-2010 to April 2014 Degree Received: 1/12/2014 Major Area of Study: Industrial and Technical studies Sr. Servicenow Developer/Admin 12/August 2019 Present HomeDepot, Atlanta Responsibilities: Involved in customizing the form design and layout for Incident, Problem and Change Management. Integration of other enterprise applications with ServiceNow which includes SFTP integration and integration with web services. Involved in creation of ServiceNow Applications, Modules, tables, columns as per requirements. Configured Employee self-service portal using Content Management (CMS). Exposure to new plug-ins like incident alert management, orchestration and structured problem analysis. Involved in creating Business Rules, UI Actions and UI Policies. Written script includes and invoked them in business rules and client scripts. Created Buttons and context menus both on form and lists using UI actions. Excellent knowledge on code migration between various ServiceNow environments using Update Sets. Experience in the installation and configuration of Performance Analytics Module. Experience in configuration of the Knowledge Management module. Worked on scheduling the data collection jobs and create indicator sources in Performance Analytics Module. Ensured thorough understanding, development, testing, and delivery of requirements, meeting project specifications and achieving high-quality deliverables. Acted as a representative of project stakeholders throughout the planning, development, and release processes, ensuring their needs and perspectives were incorporated. Built forms from scratch along with advances customizations at the level of UI Macros /UI page as per the complex requirements. Worked closely with stakeholders to drive adoption of the ServiceNow platform, advocating its benefits, addressing concerns, and fostering user engagement. Successfully performed workstream PMO activities, such as scheduling meetings, documenting meeting minutes, and providing regular status updates, contributing to effective project management and communication. Responsible for on-going enhancement and maintenance of the ServiceNow platform. Documented all implementations and best practices defined within team. Reviewed current ACLs and determined how to map to new user has access. Through the creation and configuration of relevant ACLs and effective role assignment, system security was ensured. Worked with windows team, network team and Asset team to check for the data collected through Discovery is accurate. Performed testing on incident, problem, change workflows and involved in LDAP integration with ServiceNow for obtaining users and groups. Worked on the integration of SSO and implemented Email Integration on Auto Suspend tickets in ServiceNow. Worked on the integration of Net-cool Omnibus auto incidents into ServiceNow. Extensively worked on CMDB, Configuration Items, CI relations and Mid Server. Experience in setting up MID Servers and developed Probes and Sensors in Discovery. Experience in configuring the Discovery Schedules and working with a Discovery tool. Configured multiple forms for a Asset module using Configuration Management Database. Imported Configuration Items (CI) from third party applications using import set tables. Working with client and functional requirements within ServiceNow. Assisting client implementing the MSP (Managed Service Provider) instance for Service-Now and domain separation for Service-Now Instances. Assigned Work task tickets for call type general inquiry for service desk and created templates for work tasks. Investigate performance issues, learn troubleshooting tools, and use system logs to find issues. Worked on Asset management for creating stockrooms, purchase orders. Servicenow Developer USAA, San Antonio 8/October/2018 12/Aug/2019 Responsibilities: Development of Service catalog, which includes creating new catalog items, designing workflows and execution, plans. Created functional and technical specifications documents for various ServiceNow modules Configured Data Dictionary overrides for Default values and operated with JavaScript functions. Coordinating the instance upgrade activities. ServiceNow Orchestration automates the processes that involve systems and applications outside of the ServiceNow environment. Simple or complex tasks across remote applications, services, and infrastructure for IT operations management, process automation, and business automation scenarios. Involved in cloning activities like raising the request for cloning. Integrated AWS and Azure services into ServiceNow's service catalog, enabling users to request and provision cloud resources from both platforms through a centralized portal. Developed custom catalog items and automated workflows for provisioning AWS EC2 instances, S3 buckets, Azure virtual machines, and storage accounts within ServiceNow, reducing provisioning time by X%. Worked on Change Management module by enhancing the tool to the stakeholders and made it easy to understand. Implemented automated incident creation for AWS and Azure service disruptions or performance issues, leveraging AWS CloudWatch alarms and Azure Monitor alerts. Improved incident response times by X% through proactive monitoring and automated incident escalation for critical cloud resources across both AWS and Azure. created Business Rules, Client Scripts, UI Policies and UI Actions Architected and deployed the global SCCM 2012 infrastructure for ServiceNow Worked on DISCOVERY and set up mid servers and check for the connectivity, became an expert in troubleshooting Discovery tool. Worked as part of Scrum Team directly with Scrum Master, Software Developers, Product Managers and Stake Holders to test IT Operations Management (ITOM) Applications including Cloud Management solutions and Software Delivery Automation. Also involved with working in an agile development environment. Worked on UI Macros to create pages as templates on the requirement from the stake holders. Configured multiple forms for a Asset module using Configuration Management Database. Resolving typical Users access and roles issues by checking active directory and users table. Pulling reports and scheduling the reports as per the client requirement. Writing Catalog client scripts and UI policies to make client-side changes. Creating the UI pages to use them in catalog items, Implemented-using UI scripts. Creating Knowledge articles to document the steps in creating the catalog items. Working on various kinds of variables and variable sets. Working on order guides, to arrange them in sequential order to make the user comfortable while raising a request. Worked on Asset Management to manage the lifecycle of assets from request and procurement through retirement and ensure data quality. Writing script includes invoking them in reference qualifiers or variable scripting. Servicenow Developer 22/Nov/2017 20/Aug/ 2018 Guidewell Source Inc, Jacksonville Responsibilities: Facilitating rollout of new applications and modules. Working with client and functional requirements within ServiceNow. Service Catalog and Request Workflow Design and Configuration. Created various workflows for Incident Management, Change Management, Service Requests and SLA's. Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc. Created Buttons and context menus both on form and lists using UI actions The service we also provide to clients is a semi managed service for administering their Service desks that has been implemented. This includes various administration tasks within Service desk software. Written script includes and invokes them in business rules & client scripts. Designed many email templates by using html, jelly scripting and used them in notifications. Imported Active Directory to ServiceNow using data sources. Created transform maps both automatic field mapping and scripting. Created data sources and loaded the Service-Now tables with different data formats. Also worked on Asset Management and loaded the data into it. Worked on Berlin, Calgary Versions. Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module. Used JMS integration to fulfill this requirement, worked on Scheduled Jobs and MidServer Script Includes to fulfill the requirements. Integrated Fire eye tool with Service-Now using Email integration i.e. inbound actions scripting. Software Engineer September 2014 - September 2015 IDT telecom, Hyderabad Completed a bachelor s degree in computer science, demonstrating a solid foundation in computer programming and software development principles. Proficient in programming languages such as Java, Python, C++, or others, with the ability to write clean and efficient code. Developed software applications, either individually or as part of a team, using industry-standard software development methodologies. Familiar with software development lifecycle (SDLC) processes, including requirements gathering, design, coding, testing, and deployment. Familiarity with Agile methodologies, participating in sprint planning, daily stand-ups, and retrospectives to deliver high-quality software in iterative cycles. Implemented unit testing to validate software functionality and ensure code robustness. Collaborated with cross-functional teams, including UX/UI designers and product managers, to create user-centered and visually appealing software applications. Keywords: cprogramm cplusplus continuous integration user interface user experience javascript sthree information technology procedural language California Colorado