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Spandana - Service Noe

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ServiceNow Developer/Administrator (214)307-5987 [email protected] Professional Summary: Over 9+ years of strong IT experience in software design, Development, Analysis, Testing, and implementation. ExpertinServiceNowwithexperienceinimplementingend-to-endServiceCatalog, Incident Management, Configuration & Asset Management, Change Management, and Release Management with extensive knowledge of content management systems. ServiceNow experience in Implementation, design, development, documentation, deployment, and post-production support following Software Lifecycle using SDLC and SCRUM Developing JavaScript and configuring workflows to implement additional features, and customizations and enable the process flow. Experience working with web technologies (HTML, CSS, JavaScript (including AngularJS), XML, SOAP, REST, Jelly, etc.) Well-versed in front-end programming languages: Bootstrap, AngularJS, Ajax, HTML/CSS, Web Services, and .NET Experience implementing and managing ServiceNow GRC modules, including Compliance Management and Risk Management. Know GRC industry standards, best practices, and regulatory requirements. Experience in Performing GRC Data migration to import data from other applications and external databases. Experience integrating ServiceNow with other IT systems, implementing Discovery on remote desktops, and developing code for mid-tier servers. Experienced ServiceNow Cloud SME, working on SaaS technology projects; degrees in Computer Science; ITIL certified. Experienced in Service Now Event Management by configuring Event Mapping Rules, Event Transform Rules, Alert Rules, and Incident Templates. Extensively worked with Berlin and Jakarta releases of ServiceNow experienced on Jelly Scripts/JavaScripts. Design and engineer solutions leveraging all appropriate components offered by Service-Now to answer the needs for business workflows, ticketing, or other ITSM requirements. Worked on HR Service Management application, allowing users to standardize the documentation, interaction, and fulfillment of employee inquiries and requests in the legacy (non-scoped) version of HR. Configuration and customization of Help Desk, Change/Incident/Problem/asset Management Modules including Business Rules, Client Scripts, Dictionary Overrides, UIPolicies,andUIActionsbasedonuserrequirements. Achieved 90% automation of regression test case using ATF (Automated Test Framework) & Selenium for HR Case Management Application. Experience in Amazon web services (AWS) integration, GEIX cloud services. Design, development, and distribution of custom client-server, WEB services, and SOAP solutions. Gathering requirements and converting BRDs into technical requirements. Created design patterns &implementation plans for ServiceNow enhancements. Experience with common SIEM tools and integrating ServiceNow SecOps with these tools (ex. Splunk, Qualys, Tenable, etc.) Involved in managing system configurations, gathering, and documenting user and process requirements, developing workflow customizations, performing quality assurance testing, user acceptance testing, and 3rdparty integration for the ServiceNow platform. Technical Skills: ITSM Tools ServiceNow, BMC Remedy, HP Service Manager Web Technologies XML, HTML, Java, Java Script. Database Tools Oracle 9i/10g/11g, SQL Server-2000/2005, Sybase. Operating System WindowsNT/2000, HP UNIX (UNIXShellScripting). Tools Quest TOAD, OEM, SQL Developer, PL/SQL Developer, SQL*Plus, SQL*Loader, Crystal Reports 10, ScriptingLanguages JavaScriptandJelly Script Defect Tracking LoadRunner,QuickTestPro(QTP) Configuration Tools Rational Clear Case LT, Visual Source Safe (VSS), Rational Requisite Pro Certifications: ServiceNow System Admin (Version: Quebec, Delta examination) ITIL V3 Foundation Professional Experience: Transamerica, Denver, CO October 2022 to Till Date Position: ServiceNow Developer/Administrator Responsibilities: Maintaining data integrity in CMDB using (Identification and Reconciliation) IRE process. Worked on multiple Proof of concepts for integrating ServiceNow with third-party tools. Methodologies, analytic modeling, and visualization for Key Performance Indicators, scorecards, and process flow. Self-motivated, energetic, and self-starter with excellent analytical, organizational, and creative skills. Managed employee onboarding, offboarding, and benefits enrollment processes using ServiceNow HRSD modules. Responded to employee inquiries and resolved HRSD-related issues in a timely and efficient manner. Maintained accurate and up-to-date employee records in ServiceNow HRSD Collaborated with cross-functional teams to develop and implement HRSD process improvements. Participated in ITSM modules migration from BMC remedy to ServiceNow. Perform day-to-day administration of the ServiceNow system, including making approved changes to processes and workflows in ITSM, PPM, CSM, ITOM, GRC, and HR Service Management modules. Enabled SCCM in ServiceNow to fetch all the domain controllers in the environment. Worked on Implemented Change management from scratch using custom UI policies, UI actions, client scripts, and flow designers. Involved in up-gradation from London to New York. Demonstrated ability to develop and execute GRC strategies that align with organizational goals and regulatory requirements. Performed migration activities using GRC applications like RSA-Archer, In-house applications (IBM-BPM, etc), Meta Data Hub, and other manual processes into ServiceNow as a centralized application. Designing, configuring, and customizing new applications and modules Responsible for closing the open Incidents, Problems, and Enhancement requests and communicating with the customer about the request's status, to ensure a timely customer satisfying result. Worked on setting up the SLAs as per the requirements. Worked on PPM reports and dashboards as per business requirements. Managed and customized Service Now - Share Point Integration on Project Module. Developed multiple service catalog items. Worked on Agile method environment and implemented the changes required by the business owners regularly. Siemens, St Louis, MO May 2021 to August 2022 Position: LeadServiceNow Developer/Administrator Responsibilities: As a part of support activity resolve incidents by provided with proper root cause investigation. Perform day-to-day administration of the Service-Now tool Maintain business services and configuration item relationships in the Service-Now tool. Create new service catalog requests and items with variables. Demonstrated excellent communication, interpersonal, and problem-solving skills to deliver exceptional HRSD service to employees. Developed UI Appearance for Service Catalog Requests Worked on setting up Service portal content so that it's only available to authenticated users. Experience with Service Portal to determine the users logging in to the portal and customization with a combination of system properties and script. Create, monitor, modify, and publish service catalog workflows with approvals. Designing, configuring, and customizing new applications and modules. Assisting in troubleshooting patch/release management issues. Develop and deliver customized portal web pages in ServiceNow using Bootstrap and AngularJS JavaScript frameworks. Build reports, gauges, and home pages. Collaborated with cross-functional teams to develop and implement HRSD process improvements. Worked on third-party integrations like OpsGenie, JIRA, and Slack. Experience implementing SaaS solutions. Knowledge of technical components such as LDAP, SMTP, SSO, and enterprise IT architecture Working knowledge of relational database concepts and structure Working knowledge of Object-oriented programming, class models, and inheritance Develop and manage application code, user interface, and third-party integration components. Develop necessary development documentation as needed e.g. technical design, developer notes, etc. Performs core configuration tasks including system policies, business rules, and client scripts. Manages users, groups, and roles. Manages data with Tables, the CMDB, Import Sets, and Update Sets. Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows. Working knowledge of Single Sign (SSO) and event-based integrations. Performed admin setups during instance upgrades and cloning. Responsible for analyzing, designing, and developing business applications that involved customization, workflow administration, data imports, and custom scripting using JavaScript. Configured the Business Rules, Client Scripts, UI Policies, and Access Lists in ServiceNow. Worked on creating users, roles, groups, and Configured LDAP Server and LDAP Listener for updating the user and group table record. Support and enhance existing Customer Portals using ServiceNow CMS functionality including Jelly Script, UI Macros, custom Script Includes, and roles. Integrated ServiceNow with SecureWorks application using REST API. Performed Day-to-day Service Now Administration activities independently. Worked closely with product management teams to strategize design solutions, produced navigation flows and prototypes. Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, and Service Watch/Service Mapping. Implemented Data Sources and created transformation maps to import the data into ServiceNow from different data sources. Designed, Developed & Administrated AWS with Terraform and ServiceNow Cloud Management Platform and DevOps experience with Continuous Integration and Continuous Deployment tools, Jenkins, Ansible, AWS Cloud Formation, and Kubernetes. Verizon, Irving, TX Jan 2017 to May 2021 Position: Lead ServiceNow Developer/Administrator Responsibilities Worked on ServiceNow Cloud Management to optimize cloud operations and extend the power of the Now Platform to accelerate the cloud strategy in the enterprise. Implement and Configure Common ServiceNow Applications and Capabilities, such as ITSM, ITOM, HR, SecOps, and Service Portal. Technical contributor to Service Now systems which include three instances (Development, Test, and Production). Administrated ServiceNow instance with SecOps, GRC, Incident, Problem, Change, Asset, and CMDB modules in it. Experience creating customer-facing portals using Content Management Systems in SNC Performed the task of using Discovery to load configuration information to CMDB. Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions. Configured ServiceNow discovery and orchestration. Performs integrations and process automation using ServiceNow Orchestration. Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, and Service Watch/Service Mapping. Worked on Discovery and set up mid servers and checked for connectivity, Became an expert in troubleshooting Discovery tools. Have created new solutions in the platform and enhanced existing applications with an emphasis on CMDB and Asset, and Service Mapping Used SOAP API, and REST API Web services for integrating Different Instances. Created Schedule Jobs to run scripts, to import data by running Scheduled transform map. Created scripts like Client Scripts, Business rules, Script Includes, UI scripts, and UI Policies to customize the instance as per Business needs. Used Glide Scripting for creating UI Action and Business rules. Created GROUPS for the set of users and used them for approval, assignment, and receiving notifications. Used Access Control Rules for securing and providing the right access to the right person/role. Implementation of CMDB module using Discovery tool in ServiceNow. Worked on CMDB from scratch and domain separation. Designed & generated test reports using ServiceNow for the test results generated by ATF (Automated Test Framework). Analyzed &compared the performance of ServiceNowATF and Selenium for the automated test cases. Used Update Sets for moving a group of customizations from one instance to another. Used SCRUM methodology for the development and SDLC module for defect tracking. Customized Service Portal using Angular, CMS using widget editor tool, and provided support. Responsible for Istanbul Up-gradation in ServiceNow and involved in the analysis of the impact on the existing customization after Berlin up-gradation. Configured Employee Self-service Portal using Content Management (CMS). Deliver a business and security relevant GRC platform Investigate performance issues, learn troubleshooting tools, and use system logs to find issues. Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows. Configuration of Email Notification and Alerts to notify users about specific activities in the system. Implementation, Customization, and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, and CMDB in ServiceNow. Develop reports, and database views, and develop some scheduled jobs needed for reports as per user requirement. Manages data with Tables, the CMDB, Import Sets, and Update Sets. Create, monitor, modify, and publish service catalog workflows with approvals. MobiWire INC, Hyderabad, IND May 2013 to May 2016 ServiceNowAnalyst Responsibilities: Experience in integrating ServiceNow with VRA. Responsible for analyzing, designing, and developing business applications that involved customization, workflow administration, data imports, and custom scripting using JavaScript. Good knowledge of Single Sign-on and event-based integrations. Managed Service Catalogs and Service Requests. Coordinated ServiceNow environment/form back-end customizations. Notified clients and updated documentation. Configured Employee Self-service Portal using Content Management (CMS). Created new ACL rules modified existing ones and configured other aspects of ACL functionality. Responsible for closing open Incidents, Problems, and Enhancement requests and communicating with the customer the status of the request, to ensure a timely customer-satisfying result. Communicated for Project Requirements, Business Issues, and Solutions and made the recommendation. Gathering and documenting the requirements that are critical to the business mission and using those requirements to design application software. Developed custom probes and sensors to populate CMDB with pertinent asset data via JavaScript, Perl, and PowerShell. Worked on Service Now Discovery, Automation, CMDB population, Security & Roles. Worked on Governance, Risk, and Compliance (GRC) consulting projects for commercial customers. Supported the development of the Governance, Risk, and Compliance (GRC) operating model and a service-oriented customer engagement model. Identified and developed quality management plans, test scenarios, and test scripts for user acceptance based on system requirements. Designed and configured the Incident, Problem, and Change Management applications supporting ITIL and business processes. Created, monitored, modified, and published workflows with approvals. Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy, the script includes Client Script, UI Action, and Business Rules. Create and use update sets to move customizations between systems. Prepared requirement specifications and design documents. Optimized and Monitored system performance and provided system statistics and reports to the Business. Understanding the requirements and designing the workflows. Create and use update sets to move customizations between systems. Understanding the requirements and designing the workflows. Keywords: user interface information technology hewlett packard procedural language Colorado Missouri Texas