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Kusuma - Project Manager

[email protected]

Location: Novi, Michigan, USA

Relocation: Yes

Visa: H1B

Professional Profile Project Manager offering 8+ years of experience in delivering large & complex projects in fast-paced, deadline-oriented environments. 13+ years of extensive professional experience contributed to business using Invent & Simplify, Bias for Action and strong Decision-Making abilities. Worked with Banking, Software Development, Service Delivery and Supply Chain Domains, Healthcare, implemented projects using agile methodologies. Career Abridgement Strong Project Management, Operations Management, and People Management experience of 6 years, experienced in project management using JIRA. Experienced in handling Business Engagement, Process Excellence, SLA/Metrics Management, People and Program Management. Process-driven strategic thinker offering overall 6 years of experience in Delivery, Project Management, and Product Management. Process diversified business, functional, technical and management experience in large and complex Banking, Supply Chain, Retail, E Commerce, Product, Software projects and programs Hands on experience in service delivery, planning, scheduling and execution of projects. An effective communicator with the ability to relate to people at any level of business and management. Expert at team building, stakeholder management and leading with a clear direction and purpose. Core Competencies - Project Management - Program Management - Reporting - SLA Management - Change Management - Azure - Incident Management - People Management - Control-M - Agile Methodologies - Risk Control - Service Now - Clarity - Jira - Intune Career Scan Since Sep 23 to Till Date: Teksoft Systems Inc as Project Manager Client : FEPOC Key Result Areas: Expert-level knowledge of MS Office tools, in particular MS Project and Excel. Providing leadership oversight and has responsibility for developing and managing overall project and program health e.g. schedule, budget, quality, change plan, including developing and maintaining appropriate documentation and risk/issue identification and planning. Understand development and customer pain points and collaborate to propose potential process changes/new solutions. Proficiency in process management and collaboration tools such as Jira, Slack, Confluence Works closely with clients, stakeholders and cross functional teams plan and lead projects Providing thought leadership to the project team Facilitated the delivery teams while developing guidelines and criteria to maintain systems outside the standard maintenance windows. Experienced in ITIL process implementation, Service Delivery, PMO. Provided global project executive with business analyst support and reports for executive reviews and present and future budget planning. Provided advice on service delivery center s processes and procedures. Managing a project as a Service Delivery Manager where we are responsible to move infrastructure to Azure Illustrated and documented the formal IT Severity 1 problem criteria process and procedure, root cause analysis RCA process for the newly formed IT Team. Worked as ITIL process Consultant Designed teams with ITIL process workflows for managed vendor inquiry Experience in Control-M Component installations both in Windows & Linux Environment. Handled Control-M agent communication issues. Create work load policies during maintenance activities Since April 22 to Aug 23: Capgemini as Project Manager Client : Sony Key Result Areas: Defining clear success criteria and making the plan to ensuring deliveries on time. Engaged in Service Delivery and Maintain a Client Relationship Provided advice on service delivery center's processes and procedures, while working with project and service delivery teams to successfully deliver IT services to the customer. Working with the high-level management, reporting the project status daily. Successfully delivered the large transformation programs in Retail & PlayStation domain within initial planned project management constraints with desired quality and project profitability/ margins. Lead team during ITIL process integration for hands-on managed and automating critical service support for all managed vendor services using Remedy. Project Management, Risk, ITIL assessment and implementation skills, with experience involving full life cycle transformational and migration projects Project manager delivering solutions, usually global migrations or upgrades, based on ITIL practices and good governance Responsible for program level planning, execution and co-ordination of customer, sales and implementation teams to customize & implement for major accounts in EMEA, US & Japan region at the capacity of delivery leader. Consulting Project Manager with Technical Knowledge. Data migration from private cloud to Azure Cloud for Intune. Overlooked Operations with Azure and Cloud Migrations. Coordination with multiple technical teams to keep the project on pace as planned. End to End SaaS application and Interfaces to work with daily. Monitor and control project risks, implementing mitigation strategies and contingency plans Led the team of 15 people for WOM implementation project impacting and Global Supply chain Led Diverse domains that includes Consulting, Retail, Food Packaging & processing Managed creation of new partner profile for customer and Vendor, created new vendor in SAP retail Experience about SDLC process architecture. Expert-level knowledge of MS Office tools, in particular MS Project and Excel. Providing leadership oversight and has responsibility for developing and managing overall project and program health e.g. schedule, budget, quality, change plan, including developing and maintaining appropriate documentation and risk/issue identification and planning. Worked on Smartsheet to for the timesheet management and Capacity planning. Understand development and customer pain points and collaborate to propose potential process changes/new solutions. Proficiency in process management and collaboration tools such as Jira, Slack, Confluence Works closely with clients, stakeholders and cross functional teams plan and lead projects Providing thought leadership to the project team Since Dec 21 to April 22: NTT as Technical Services Manager Client : Clarios Plan and coordinate project schedules, goals and milestones through process of defining and documenting project scope and objective and make project assignment All the projects are based on SCM (Supply Chain Management). Assist in development and implementation of web content standard and process assist in tracking content /assets where necessary Requirement analysis and estimation for the new requirement or change request Leveraging technical and program management skills to build comprehensive plans, identify risk and ensure smooth releases Facilitate and lead project related meetings, providing leadership and ground rules for the project teams Led weekly status meetings with project team and stakeholders to review progress against project goals; identified potential roadblocks and improved contingency plans, ensuring that project deliverables are completed on time and within budget Report project status to the stakeholders and higher management Ensure project are completed on time and within budget and scope Manage and lead both onshore and offshore resources Monitor and manage the project schedule and ensure the project is under budget Since Jul 15 to Nov 22: IBM India Pvt Ltd as Technical Manager and Technical Lead Client : SDG, Bombardier, Alstom, Mapleleaf, Walmart Key Result Areas: This is for client HSBC as IT Project Manager. Project is a developed in Mainframes with partner bank collaboration. Daily discussion on the architecture and the flow with multiple teams and making the trackers for progress. Develop strategies to assess whether applications are designed to client standards while eliminating security risks. Partner with client stakeholders to consult & drive product development, ensuring deliverables meet business case objectives (time, cost, scope, value) Drive day-to-day execution of the overall delivery process, including coaching cross- functional agile teams acting as SCRUM Master. Develop schedules/timelines/cost plans that support the business objectives, established budgets, resources, and project deliverables for each project. Set-up projects in Professional Service Automation tools: capture tasks, milestones, deadlines and recommended processes, translate activities into JIRA. Navigating the complexities of cross-border and diverse teams and engagements. Analyzing the flow and suggesting the best approach for the team. Being a guiding force for the teams and showing the agile way. Handled Project Planning to the Project Delivery and Hyper Care with on-going support Since Feb 13 to Jul 15: Wipro Technologies as Associate Consultant Client : Microsoft, HSBC Key Result Areas: Passionate about learning and committed to continual improvement. Learned and adapted quickly to new technology and software applications. Managed time efficiently in order to complete all tasks within deadlines. Provided professional services and support in a dynamic work environment. Developed optimization strategies by identifying and analyzing user needs, procedures, and processes. By monitoring problems and informing end users of solutions, support was given promptly. Stakeholders in the definition of features, partnerships, and integrations. Responsible to define & implement the appropriate change management strategy & plans to ensure that change management concerns are addressed during & after project implementation, as well as to ensure that the project impact is sustainable & supported by the business process owners Handling & coordinating with team members, ensuring their timely response with client issues, Shift management and timely motivating them in order to keep them engaged in the routine day to day activities Scheduling production batch jobs, ad-hoc requests and performing change requests as per requirements Since Jan 11 to Feb 13: Spectraforce Technologies as Software Engineer Client : Microsoft, Wipro Collaborated with operations team to provide excellent customer service and foster positive work environment. Performed administrative duties and prepared operational procedures to assist operations support manager. Involved in configuration and troubleshooting of issues in ConfigMgr Servers, preparing various back-end scripts for generating MP/DP communication status. Efficient Team Leader & Player, combining communication, interpersonal & problem-solving skills with analytical, decision making and leadership capabilities to enhance organizational objectives. Improved systems with addition of new features and infrastructure. Developed and executed long-term consultative sales strategies to maintain current clients and generate new business opportunities Keywords: active directory information technology microsoft Colorado