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Javeriaharif - sales force administrator

[email protected]

Location: Sacramento, California, USA

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JAVERIAH ARIF PROFILE Dynamic individual with excellent communication, keen interest in Salesforce CRM platform, customer service skills who excels at completing multiple tasks simultaneously and following through to achieve project goals. Salesforce Certified Administrator: Credential ID: 3647006 5 Trailhead Badges and counting. Salesforce certified Administrator with 3 years of IT and Banking experience. Experience in Administration and maintenance of Salesforce CRM Applications using Sales and Service Cloud. Experience in configuring Objects, Relationships, Validations, Salesforce security using Profiles, Permission sets, Sharing rules, Role Hierarchy. Experience in Configuring UI using Lightning Record Pages, Home pages and App builder. Experience in Data Migration using Import Wizard, Workbench, and other integration tools like Apex Data Loader. Creation and maintenance of sandboxes in force.com platform. EXPERIENCE Banker | US Bank | 11/2021-07/2022 Executed data loads, setup and managed security, user permissions, password resets, break/fix instructions and data access in Salesforce. Handled all basic administrative functions including user account maintenance, creation of reports and dashboards, data import and export using data loader using Salesforce. Managed client bank accounts including opening and closing accounts. Salesforce Administrator Single Point of Contact | Bank of America | 06/2020-10/2021 Administration and Maintenance of Salesforce Platform for users of Service Cloud. Used Salesforce CRM platform to handle administrative functions including user account maintenance, reports and dashboards. Created customer records, cases, and updated notes in Salesforce. Customer Service Representative | Bank of America | 09/2019-06/2020 Administered and supported Salesforce platform (user setup, profiles and roles, fields, and record type) Ensured all customer transactions are processed correctly with no errors. Updated Salesforce with customer records and performed account maintenance. Teller | Santander Bank | 02/2019-05/2019 Performed all branch opening and closing procedures, including preparing daily branch summary and ensuring proof of all branch-related areas. Performed reconciliation on customer accounts daily. Executed and processed high volume transactions in a timely manner. Teller | Chase Bank | 07/2018-02/2019 Presented products and services while proactively educating clients on utilizing available access channels. Completed all financial transactions accurately and efficiently. Achieved an excellent drawer balancing record of zero shortages or overages throughout tenure. EDUCATION Karachi University | Bachelors in Economics | 08/2006 Keywords: user interface information technology Idaho