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Mukesh - project Manager Health Care

[email protected]

Location: Jersey City, New Jersey, USA

Relocation: Yes

Visa: H1B

Email:[email protected] phn:469 598 1989 Technology Management demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. Technology Leadership with 17 years of experience and record of success in Healthcare, BFS, eCommerce, Trading, Enterprise Trade Risk Management (ETRM), Accounting, Construction industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Adaptable Manager offers 12+ years of experience coordinating operations to achieve organizational goals. Committed to driving improvements through innovation and leadership. Motivational, empathetical leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. SKILLS: Agile Methodologies (Scrum, Kanban, Lean). Team Facilitation. Stakeholder Engagement. Sprint Planning and Backlog Management. Risk Identification & Management. Continuous Improvement. Conflict Management. Communication and Collaboration Agile Tools (Jira, Confluence) Software Development Life Cycle (SDLC) Project Management Time Management Cross-Functional Team Management Employee Training and Development Performance Management Team Leadership Business Development Business Planning Key Performance Indicators Complex Problem-Solving Operations Management Engineering Best Practices Solutions Architect Data Modeling Database Architecture Software Testing Lifecycle (STLC) Cloud Platform DevSecOps Continuous Integration/Deployment Saas, PaaS COTIVITI, New York Feb 2018-Current Sr. Engineering Manager Technologies: JAVA, Spring Boot, JPA, Webservices (API), Microservices, Angular (SPA), D3 charts, AWS, AOP, SOAP, Solid Principle, TDD, BDD. Lead all project management activities including project planning, risks, scope, budget, resource allocations, testing, and quality control; built, deployments, deliverables, and budget tracking Help and guide to develop the team s skill set that relates to his/her job responsibilities Make a development plan for the team to cover the knowledge gap Manage projects from start to finish, including business analysis, process design, UAT, training and migration Conduct regular feedback session with the individuals making sure his/her both strong areas and weakness is discussed helping them to focus on improvement areas Identify, forecast and manage the human resource needs for the project Work with HR to hire talented candidate as per the need Establish the engineering best practice on own responsible area Guide and monitor such that teams are following it Establish its community of practices and contribute to it Help, guide and contribute to improve team s productivity with high quality output Provide technical guidance and contribute on software designs and its implementation Supervise the team s project when and as needed to the level of the project management and its execution (Agile team manager): Supervise team's deliverables on meeting their goal on time with higher quality (Traditional team manager): Responsible on team's deliverables to meet their goal on time with higher quality Develop, document and conduct different kinds of training required for the team s development getting started, knowledge gap, skill development, personal development and regular refresher training Work with organization training manager/specialist Expertise in applying agile methodologies, such as Scrum, Kanban, and Lean principles, to drive product development and delivery Track record of delivering projects on time, within budget, and meeting or exceeding customer expectations Skilled in identifying and resolving impediments and mitigating risks to ensure smooth project progression Experienced in mentoring and coaching team members to enhance their understanding of agile principles and practices Ability to promote a culture of continuous improvement and foster innovation within teams. Monitored staff performance and addressed issues. Enforced customer service standards and resolved customer problems to uphold quality service. Trained employees on additional job positions to maintain coverage of roles. Exercised good judgment and decision-making in escalating concerns and resolving issues. Assigned tasks to associates to fit skill levels and maximize team performance. Recruited and hired qualified candidates to fill open positions. Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training. Led team meetings and one-on-one coaching sessions to continuously improve performance. Entered time and attendance logs in preparation for payroll. Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls. Conducted quality, timely performance feedback and performance appraisals. Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely. Maintained adequate staffing to meet objectives within budget. Minimized staff turnover through appropriate selection, orientation and training. Created training modules and documentation to train staff. Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales. Implement and coach Agile Engineering Team. Mentoring/training domain, product knowledge and technology stakes to new member in the team. POC for new technologies and tools selection. Domain: Healthcare, Payment, InsurTech, Real estate, retail Clients: Humana, Walmart, BCBS, AON, Highmark, Willis - USA clients Good Minds Technologies, Nepal Aug 2016 - Dec 2017 Technical Business Analyst Tools used: Figma, Balsamiq, Word, Excel, PowerPoint, Tableau, MS SQL, Oracle, MYSQL, JIRA, Confluence, Jira Align, Asana, Rally. Conduct and facilitate the planning Help team to define their goals on each planning Facilitate all the sprint rituals of own team Coordinate with other teams on the Agile Release Train (ART) as needed Participate in SOS to present own team's progress Set deadlines, assign tasks, monitor progress, and help project team to prioritize workload Own team s commitments and help team to achieve their goal Help remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement Help and guide the team to optimally plan their capacity Make sure the team s utilization is efficiently managed and has higher productivity Conduct regular retrospective on every event Make sure every action item has individual/team s name and a date expected to get resolved with a follow up Manage team s RAID Risk, Assumption, Issues and Dependencies Compile, collect, produce and publish team s report on different metrics Work with Engineering manager for team s development that helps the team to be more productive as well as efficient Escalate to higher authority as required on any case that needs resolution from cross team Coach the team in Scrum, Extreme Programming (XP), Kanban, and SAFe, ensuring that the agreed Agile process is being followed Follow the established change management process and make sure all the changes are compliant Contribute on continuous improvement on processes and practices that improves the team's productivity, quality and standardize the work process Develop, document and conduct Agile development and process training as required getting started and regular refresher training Work with organization training manager/specialist Expertise in applying agile methodologies, such as Scrum, Kanban, and Lean principles, to drive product development and delivery Track record of delivering projects on time, within budget, and meeting or exceeding customer expectations Skilled in identifying and resolving impediments and mitigating risks to ensure smooth project progression Experienced in mentoring and coaching team members to enhance their understanding of agile principles and practices Ability to promote a culture of continuous improvement and foster innovation within teams. Troubleshot and resolved problems with programs and systems. Contributed to successful field deployment of business systems improvements. Prepared and delivered targeted systems training for business personnel. Determined areas in need of enhancements and identified relevant and feasible systems to address concerns. Organized and enhanced business rules governing enhancements to existing systems. Revamped existing system to improve functionality or repurpose for new requirements. Offered decision-makers ROI and cost-benefit projections to guide project development and implementation. Collected data in field, evaluated findings and produced reports and presentations. Expanded systems with new features and structural components. Gathered, outlined and reviewed business requirements. Organized and executed strategies for migrating and consolidating data. Formulated and designed computer systems using data modeling, information engineering and structured analysis. Documented personnel feedback and developed solutions to address concerns. Developed and updated SOPs for key functions and features of each system. Identified needs of customers promptly and efficiently. Analyzed and tracked data to prepare forecasts and identify trends. Provided technical support for existing reports, dashboards or other tools. Gathered and organized data to analyze current industry trends. Maintained or updated business intelligence tools, databases or dashboards. Collected, tracked and evaluated current business and market trend data. Created and designed business intelligence databases, spreadsheets or outputs. Generated standard or custom reports summarizing business, financial or economic data. Managed diverse projects for data capture, storage and forecast analysis. Managed timely flow of business intelligence information to users. Identified or monitored current and potential customers using business intelligence tools. Assessed programs to identify risks or problems to determine appropriate responses. Communicated with customers, competitors and suppliers to stay abreast of industry or business trends. Collected business intelligence data from industry reports, public information or purchased sources. Analyzed competitive market strategies through related product, market or share trends. Maintained library of model documents, templates or other reusable knowledge assets. Created or reviewed technical design documentation to drive accuracy of reporting solutions. Identified and analyzed industry or geographic trends with business strategy implications. Synthesized current business intelligence or trend data to support recommendations for action. Disseminated information regarding tools, reports or metadata enhancements. SCRUM master role. Work closely with product owner and business stakeholders to discuss potential features. Product Backlog management. Sprint backlog management. Story Grooming. Estimation the features with team. User story writing. Persona based design. Domain: Healthcare, Payment, InsurTech, Real estate Clients: Cotiviti Inc., Leapfrog Technologies. USA Zerone Technologies WLL, Gurgaon, India Jul 2015 - Jul 2016 Technical Project Manager Technologies: PHP (Zend Framework), .Net framework, Embedded system, Health Kiosk, Fit bands integration, MySQL, MSSQL Server Project Management and Client communication (email, Skype or phone) Set deadlines, assign tasks, monitor progress, and help project team to prioritize workload Actively manage the project portfolio (resource capacity and IT budget) and provide regular management status reporting to the senior management Develop and track performance metrics; schedule risk and financial performance of assigned portfolio of programs/projects Jira management to create confluence pages, Business requirement gathering, participating in scrum calls, and team management on impediments and blockers Jira management for intake creation and support, Story, and task management with team Responsible for Jira Configuration and to go person for Jira issues, enhancement, and best practice questions Project Risk identification and management Manage multiple development/project teams System Analysis, Design Make sure deliverable quality is met Partnered with team members to identify and address challenges or opportunities. Aligned project specifications, schedules and phase deliverables across teams, members and external parties to conform with user needs and client requirements. Maintained positive working relationship with fellow staff and management. Identified needs of customers promptly and efficiently. Identified areas for improvement, narrowing focus for decision-makers in making necessary changes. Set specific goals for projects to measure progress and evaluate end results. Utilized document management system to organize company files, keeping up-to-date and easily accessible data. Implemented strategies to take advantage of new opportunities. Evaluated needs of departments and delegated tasks to optimize overall production. Oversaw quality control to identify inconsistencies and malfunctions. Created plans to propose solutions to problems related to efficiency, costs or profits. Monitored operations and reviewed records and metrics to understand company performance. Analyzed key performance indicators to identify effective strategies. Tracked project schedules and encouraged teams to complete tasks on time while staying on budget. Worked closely with human resources to support employee management and organizational planning. Organized client meetings to provide project updates. Determined consumer needs to provide products and services appealing to larger market. Wrote and submitted reports on industry trends, prompting managers to develop business plans. Domain: EdTech, Web Application, MIS, Healthcare, eCommerce, Banking and Finance, Hospitality, InsurTech, real estate, Construction Clients: Product development for healthcare KIOSK embedded system platform. - Dubai Based Leapfrog Technology Inc, Boston MA May 2012 July 2015 Technical Project Manager Technologies: PHP, .Net framework, JAVA, React, JavaScript, Angular, MySQL, MSSQL, Amazon AWS, Oracle, Data. Project Risk identification and management Manage multiple development/project teams System Analysis, Design Defines application problems by conferring with clients; evaluating procedures and processes Develops solutions by preparing and evaluating alternative workflow solutions Controls solution by establishing specifications and coordinating production with programmers Validates results by testing programs Ensures operation by training client personnel and providing support Provides reference by writing documentation Accomplishes information systems and organization mission by completing related results as needed Make sure deliverable quality is met Managed multiple project teams engaged in product development in cross-functional environment to reach project success. Maintained close connection with project personnel to quickly identify and resolve problems. Updated project plans based on changing objectives, specifications and staff availability. Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones. Conveyed project objectives to internal and external stakeholders and maintained open communication to keep close eye on progress against targets. Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams. Conveyed project objectives to internal and external stakeholders and maintained open communication to assess progress against targets. Delivered technical projects to achieve client business requirements. Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership. Devised project strategies and scopes in accordance with established methodologies from conceptualizing ideas to implementing plans and optimizing operations. Devised implementation plans and performed cost-benefit and ROI analyses. Streamlined and improved system and resource allocation. Devised project strategies and scopes in accordance with established methodologies to handle every aspect, from conceptualizing ideas to implementing plans and optimizing operations. Outlined work plans, assessed resources and determined timelines for projects. Brought in additional project personnel and resources to meet demands. Managed submittals and processing of Requests for Information between general contractor, owner and owner's consultants. Led entire IT program, project and portfolio endeavors involving 5 project teams and 20+ development products. Worked with end users, technical professionals, administrators and testers to review requirements, conduct tests and implement solutions. Prepared and integrated systems processes, plans and processes in alignment with established specifications and feedback gained from technological surveys and personal interviews. Kept project teams on-task with proactive control of budgets, schedules and scopes. Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks. Collected and reviewed project stakeholder requirements with help of meetings, walkthrough and interviews, produced business requirements documentation and created mock-ups. Agile/Scrum implementation. Client communication as proxy account manager. Orchestrated delivery of simultaneous and services projects by implementing Agile process. Domain: EdTech, Web Application, MIS, Healthcare, eCommerce, Banking and Finance, Hospitality, InsurTech, real estate, Construction Clients: Laudio, Hopelink, Clinicast, Cobli, UCSF, Vroozi - USA Based. SPI, Atlanta, GA May 2010 May 2012 Software Engineer Technologies: PHP, Oracle, MSSQL, MySQL JavaScript, JIRA, Confluence, SVN, Git Requirement analysis. Designing software architecture. Development of the Database and software module. Perform the testing and debugging. Testing using different case tools. Implementation of the system. Analyzed solutions and coding fixes for software problems. Developed web applications using variety of engineering languages. Coordinated with project managers to meet development timelines and plan testing. Conducted full lifecycle software development from planning to deployment and maintenance. Reviewed and modified unit and integration tests to improve software quality and reliability. Tackled development tasks based on system requirements and documented approaches. Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools. Documented technical specifications and project testing methods for future reference. Recommended enhancements and updates to system software based on performance data and user feedback. Met with stakeholders, product teams and customers throughout system development lifecycle. Performed regression and performance tests for updated systems. Engaged with user experience designers crafting clean interfaces with simple, intuitive interactions and functions for software package. Applied mathematical analysis and principles of computer science to design and develop computer software. Drafted design objectives and system design documents. Introduced automation tools to enhance workflow. Liaised with QA testers to perform testing meeting various parameters. Developed mitigation strategies and prepared standard operating procedures. Scheduled ongoing performance quality assurance checks for software applications and automated performance test scripts. Engineered cross-platform software and exported system performance data. Integrated scanning component to work with server system. Contributed to sales presentations to translate technical information into easy-to-understand software solutions. Domain: Retail Technology, Financial Back Office Solutions, Recovery Audit, Automated Workflow Management, IT Services & Software Solution, Construction, Real estate Clients: Aaron, Macy's, Frito Lays - USA Based Smart Solutions LLC, Boston, MA Sep 2009 - May 2010 Technical Project Manager Technologies: .Net framework, PHP, JavaScript, MySQL, MS SQL, Oracle, SVN, Git Dealing with onsite customer to gather requirement. Scope Analysis Project Planning System Architecture design Team selection Design Database and distribute software module in team Implementation of the system Managed multiple project teams engaged with development in cross-functional environment to reach project success. Kept project teams on-task with proactive control of budgets, schedules and scopes. Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks. Collected and reviewed project stakeholder requirements with help of meetings, walkthrough and interviews, produced business requirements documentation and created mock-ups. Maintained close connection with project personnel to quickly identify and resolve problems. Updated project plans based on changing objectives, specifications and staff availability. Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones. Conveyed project objectives to internal and external stakeholders and maintained open communication to keep close eye on progress against targets. Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams. Conveyed project objectives to internal and external stakeholders and maintained open communication to assess progress against targets. Delivered technical projects to achieve client business requirements. Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership. Devised project strategies and scopes in accordance with established methodologies from conceptualizing ideas to implementing plans and optimizing operations. Devised implementation plans and performed cost-benefit and ROI analyses. Streamlined and improved system and resource allocation. Devised project strategies and scopes in accordance with established methodologies to handle every aspect, from conceptualizing ideas to implementing plans and optimizing operations. Outlined work plans, assessed resources and determined timelines for projects. Brought in additional project personnel and resources to meet demands. Managed submittals and processing of Requests for Information between general contractor, owner and owner's consultants. Led entire IT program, project and portfolio endeavors involving 10 project teams and 10+ development products. Worked with end users, technical professionals, administrators and testers to review requirements, conduct tests and implement solutions. Prepared and integrated systems processes, plans and processes in alignment with established specifications and feedback gained from technological surveys and personal interviews. Domain: EdTech, Web Application, MIS, Healthcare, eCommerce, Banking and Finance, Hospitality, InsurTech, real estate, Construction Clients: Brown University, UNCDF, USAID, UKAID, Save the children, WWF, Oxfam, Heifer, A Class Banks of Nepal, Nanyang Technology University. - USA and UK based. Hitachi High-Tech, Broomfield, MA July 2007- Sep 2009 Software Engineer Technologies: PHP, MSSQL, SSIS, SSRS, MySQL, SVN, JIRA, Confluence, Bugzilla. Enterprise-wide Risk Management Solutions, Analysis of the system System Architecture design and implementation Development of the Database and software module Perform the testing and debugging Testing using different case tools Implementation of the system Analyzed solutions and coding fixes for software problems. Developed web applications using variety of engineering languages. Coordinated with project managers to meet development timelines and plan testing. Conducted full lifecycle software development from planning to deployment and maintenance. Reviewed and modified unit and integration tests to improve software quality and reliability. Tackled development tasks based on system requirements and documented approaches. Documented technical specifications and project testing methods for future reference. Recommended enhancements and updates to system software based on performance data and user feedback. Met with stakeholders, product teams and customers throughout system development lifecycle. Performed regression and performance tests for updated systems. Engaged with user experience designers crafting clean interfaces with simple, intuitive interactions and functions for software package. Drafted design objectives and system design documents. Liaised with QA testers to perform testing meeting various parameters. Developed mitigation strategies and prepared standard operating procedures. Scheduled ongoing performance quality assurance checks for software applications and automated performance test scripts. Engineered cross-platform software and exported system performance data. Domains: ETRM Finance Compliance Energy & Power Trading Clients: Xcel Energy, Black Decker - USA Eneco Energy Europe BridgeInfosys Pvt. Ltd, Kathmandu, Nepal May 2006 July 2007 Co-Founder Technologies: PHP, .Net framework, MySQL, MSSQL. Software Engineering. Revitalized business plans and realigned company objectives to increase overall profits. Developed clear mission, vision and culture for company as foundation for growth, branding and development of employee culture. Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability and growth. Organized and oversaw capital improvement projects to maintain business viability. Delivered speeches and attended industry conferences to promote company image and engage with buyers. Implemented established vision to standardize procedures and keep operation agile for dynamic conditions. Negotiated key initial contracts and established plans to formalize structure and support growth. Established company to fill market gap, connecting customers directly with products. Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success. Controlled business direction changes and provided support during restructurings. Clients: Nepal based customers, Golchha Organization Education & Training Magadh University May 2005 B. Tech in Computer Science Engineering Title Institute Date of Issue SAFe Architect Scaled Agile Inc. January 22, 2021 SAFe Practitioner Scaled Agile Inc. July 29, 2020 Certified Agile Leadership -I Scrum Alliance Inc. December 05, 2018 Certified Scrum Master Scrum Alliance Inc. December 05, 2020 Management 3.0 Facilitator Management BEV. January 15, 2021 Keywords: quality analyst information technology golang microsoft Colorado Georgia Massachusetts