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Bhuvaneshwar - Project Manager

[email protected]

Location: New York City, New York, USA

Relocation: NY

Visa: GC

Bhuvan Eeshwar, PMP, ITIL, CSM, PMI-ACP, SA Senior Project Manager [email protected] | 508-841-3871 Summary: PMP Certified Project Manager with 19 years of public and private sector experience as a Business Analyst, Scrum Master, and Project Manager Strategic and creative problem solver with demonstrated ability to lead projects/programs thru ideation through execution and operations in both matrix and projectized environments. Excellent multitasking leadership skills in driving cross-functional teams deliver outstanding results. Insightful professional with notable success in leading yearly planning, analysis, and implementation of solutions in support of business objectives. Exceptional understanding of PM processes and in-depth knowledge of preparing and managing project artifacts, including Project Charters, Project Management Plan, Project Schedule, Communication Plan, Risk and Issue Logs, Decision logs, Resource Plans, Project Budgets, and Status Reports with varied level of details. Thorough understanding of establishing identifying and establishing KPIs. Proven record of managing project financials and resource management. Key strength included Stakeholder Management and Risk Management. Expertise in planning and building IT solutions at the enterprise scale involving selection of appropriate technology and products, negotiating with vendors, finalizing Service Level Agreements, and directing the timely completion of projects / programs. Extensive Knowledge of Waterfall and Agile methodology and frameworks Scrum, Kanban and SAFe. Extensive Public Sector IT Project Management experience; excellent knowledge of State Government procurement process; instrumental for writing two RFPs. Advanced user of Microsoft Project, JIRA, Azure DevOps (ADO) SharePoint and Confluence Extensive experience of managing DW and Big Data Projects Successfully contributed to multiple programs in State Government Portfolios System Preservation and 95-Corridor ETL. Expertise in performing structured analytical and data analysis, gap analysis, feasibility analysis, risk analysis, change management, impact analysis. Excellent experience with creating structural and functional diagrams using Visio based on specifications provided by engineers. Proven competencies in Business Process Modelling (BPM), requirements analysis, data analysis, Documentation of Functional Requirements and Cost Benefit Analysis (CBA). Excellent working knowledge of Software Testing Life Cycle (STLC); managed multiple testing initiatives. Has comprehensive knowledge of PMI project management body of knowledge areas, project life cycle, business processes and enterprise independencies, traditional Software Development Life Cycle (SDLC) methodology variants such as Waterfall and Agile, Rapid Application Development (RAD), prototyping model, spiral model, and the Rational Unified Process (RUP). Proficient in interacting with clients (internal/external), gathering and documenting user requirements from the business team members and converting them into technical requirements using documents such as project charters, business requirements documents and feasibility specification documents with standard templates and helped in conflict and change management. Knowledge Snapshot: Project / Program Management Delivery Management Account Management Agile / Scrum Methodology Process Analysis & Redesign Budgeting & Planning (CAP/OP) Change Control Management Proposals & Proof of Concept Annual Operational Planning Infrastructure Management Data Warehouse Onshore / Offshore Team Management Purchasing IT Requirement Gathering IT Enterprise Portfolio Tools: Cloud: AWS (advanced), Microsoft Azure and Google Cloud Languages: Python, Java, SQL, PL/SQL, XML, HTML DB: SQL Server, My SQL, Db2, Teradata Tools: JIRA, Confluence, MS Project, MS SharePoint, MS Office Suite, CA Clarity (Workbench), Google Office Tools, ServiceNow, TOAD, Eclipse, Maven, TestNG, Jenkins, Ansible, Docker, Selenium, QTP, Quality Centre (MQC), LoadRunner, MS Visual Studio, Tableau, Informatica Key Skills: Project and Software Management Lifecycle Project Budgeting, Risk, and decision logs Understanding of Data Governance in Banking Experience using Clarity, Jira, Confluence Experience using tools like Service Now Experience in MS Project, Build Project Schedules Methodologies (Agile, Waterfall, Scrum) Change management processes. Understanding of ETL System and Visualization Understanding of governance reports Proficient in MS Office/ Project, 365, & SharePoint Professional Experience: Minnesota IT Services (MNIT), Saint Paul, MN|Remote June 2022 Current US Bank s eBill Application Development and Implementation and Migration - Project Manager Created a master plan to manage the migration from ePay to the eBill application and new implementations of the eBill application across 108 MN accounts/agencies. Interacted with business stakeholders from MN agencies looking for new capabilities of receiving payments (Credit Card, ACH, etc.) online; understood their business needs and process complexities and suggested appropriate implementation design approaches. New agencies include: SHPO, DPO, GCB Ensured the development of Hosted Forms and Payment APIs as per scheduled. Migrated from ePay to eBill application successfully across multiple MN accounts/agencies, including the Department of Revenue, DLI, COMM, and DLI. Collected high-level requirements from agencies like the Secretary of State and put the ePay to eBill migration on hold until required specific capabilities are built into the eBill application. Due to the shifting priorities of US Bank after their acquisition of Union Bank, the rollout of the eBill application was put on hold; otherwise, the e-Bill rollout was as per plan. PM Artifacts Developed/Managed: Project Charter, Project Schedule, Resource Plan, Budget, Estimates vs. Actuals, Risk and Issue Log, Status Reports, Executive write-ups, Status Presentations New York University Medical Centre, New York, NY Jan 2021 June 2022 Senior Project Manager Managed the full lifecycle of multiple IT infrastructure projects, from initiation to closure. Managed the technical design and development of full-tunnel VPN; on-boarded test users to Proof-of-Concept and collected feedback. Migrated users from split-tunnel VPN to full-tunnel VPN in a phased approach. Responsible for providing technical assessment of data access solutions (VDI, jump box and CyberArk) and developing CyberArk POC. Ensured VPN technologies are implemented in adherence to IT standards and policies. Worked with project stakeholders to ensure decisions align with the infrastructure strategies defined by the IT Infrastructure leadership. Ensured successful and cooperative completion of tasks and projects and to resolve problems in a timely manner. Communicated project and team status to internal and external audiences to keep project team informed. PM Artifacts Developed/Managed: Project Charter, Project Schedule, Resource Plan, Budget, Estimates vs. Actuals, Risk and Issue Log, Status Reports, Executive write-ups, Status Presentations New York City Dept. of Social Services, New York, NY Dec 2018 Jan 2021 Project Manager/Scrum Master Worked as Project Manager on Release-1 (first part) of SEAMS Project; Scrum Master on Release-2. I was a key contributor of the team that contributed to the change in approach from waterfall to Agile to hybrid methodologies. Key contributor to documenting requirements as user stories within waterfall framework. Conducted Scrum ceremonies including Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective sessions. Led the planning and execution of Self-Sufficiency Employment Assessment Management System (SEAMS), a large multi-million dollars complex Case Management System (CMS) project and facilitated the definition of project scope, goals and deliverables. Managed the Software Development Life Cycle (SDLC), which included developing detailed project plans, established milestones, defined the resources required and coordinated all project activities with business owners/stakeholders and technical teams. Conducted the scoping sessions with technical teams which included providing technical approaches, tasks, deliverables, work estimate, assumptions and dependencies. Managed the development and review of estimates and estimating assumptions for the projects schedule, which included conducting complex research and analysis to determine the effort it will take to achieve a desired result and the cost to produce it using established estimating models and best practices. Developed and monitored schedules to ensure that projects are completed within established deadlines. Tracked and maintained detailed issues list, managed team progress and prepared appropriate status reports, and effectively managed their deadlines and deliverables throughout a project Identified project risks and mitigation strategies and communicated project level risks to team and stakeholders; Interfaced with all levels of business and technical management staff and project teams to facilitate problem resolution and the resolution of competing priorities. Managed changes to the project requirements through a formally defined scope change /change request process. Performed day-to-day management of the project including requirements gathering and design. Managed the integration of project activities and information across project teams and advises, monitored and oversaw system analysis, design, configuration and deployment of solution components /deliverables. Worked closely with client to gain an in-depth understanding of business issues; identified, analysed, and translated business needs into functional specifications with coordination from BA team. Developed production schedules, best practices and training documentation for end-to-end project management and execution. Effectively managed the project through use of appropriate resources and processes, developed workflow steps, involving creative development, execution and deployment. Worked cross-functionally with designers, software development engineers, quality assurance engineers, business analyst and program director, ensuring that all teams understand strategy, deliverables, and project goals. PM Artifacts Developed/Managed: Business Case, Charter, Project Schedule, Roadmap, Release Plan, Change Log, Resource Plan, Budget, Estimates vs. Actuals, Risk and Issue Log, Status Reports, Executive write-ups, Status Presentations, Test Plan Hewlett Packard Enterprise / DXC Technology, Columbus, OH Mar 2017 Dec 2018 PMO Project Manager We were consumers of data from Federal Child Nutrition Program (Child and Adult Care Food Program - CACFP) and also sent the programs downstream data. Successfully implemented the IT components of the redesigned Behavioural Health program. Efficiently managed the creation of Managed Care Encounters dashboards. Maintained a direct client relationship with all levels of Ohio Office of Health Preparedness (OHP) leadership to ensure that the tactical business needs of OHP, and the Medicaid enterprise are clearly understood and fully actioned into viable, well thought-out technical solutions within the Medicaid Management Information System (MMIS), known as Ohio Medicaid Information Technology Systems (MITS). Looked at strategic initiatives within Health Care to understand impacts to the Ohio Medicaid enterprise and proactively works with the client to identify early approaches to implementation in Ohio. Maintained DXC Technology internal responsibility to ensure that all facets of applications development are performed with a continued focus on meeting client commitments and increasing quality delivery, thereby actively promoting increased client trust and satisfaction in DXC Technology delivery capabilities by working collaboratively with the DXC Technology Ohio MITS leadership team and with relevant DXC Technology leadership outside of the account. This is inclusive of all activities relating to Centres for Medicare and Medicaid Services (CMS) certification of MITS, a key activity for both the Ohio Medicaid Program and DXC Technology. Managed multiple projects schedules in Microsoft Project, including Planning and Scheduling, Forecasting, Resource Management, and sharing dashboard using collaboration option. Fostered positive client relationships through frequent interaction with all levels of the OHP/OIS organization. Served as a primary point of contact for critical business needs requiring attention beyond the normal prioritization process. Maintained an understanding of Client business to predict changing needs. Collaboratively worked with business partner to help articulate their business needs. PM Artifacts Developed/Managed: WBS, Schedule, Roadmap, Change Log, Budget, Estimates vs. Actuals, Risk and Issue Log, Status Reports, Status Presentations, Release Plan State of Wyoming, Cheyenne, WY Jul 2016 Jan 2017 DW-BI Project Manager We were consumers of data from Federal Child Nutrition Program (Child and Adult Care Food Program - CACFP) and also sent the programs downstream data. Drove the strategic vision, architectural design and creation of a centralized data warehouse. Responsible for the scope, plan, budget, staffing requirements, server selection, software selection, database designs, capacity planning and security levels. Ensured the compliance with Medicaid Information Technology Architecture (MITA) and other Centres for Medicare & Medicaid Services (CMS) IT guidance. Led the development of Request for Proposal (RFP) for replacement of multi-million-dollar legacy MMIS data warehouse. Provided the requirements for state-of-the-art Business Intelligence, Business Analytics and ETL tools. Identified the Project Management processes and created a tactical Project Management Plan for the new Data Warehouse, which is part of a larger IT program. Managed project Schedule in Microsoft Project. Identified the tools essential for MMIS Replacement Program management. Developed and presented internal and market information for management strategic planning. Served as Technical Advisor on other projects of the legacy MMIS Replacement Program. PM Artifacts Developed/Managed: Charter, Project Schedule, Roadmap, Release Plan, Change Log, Resource Plan, Budget, Risk Log, Issue Log, Status Reports, Presentations Anthem, Inc., Norfolk, VA Jul 2015 Jul 2016 DevOps Project Manager / Agile Coach, AEM Portfolio Defined the continuous deployment strategy for Anthem Inc. Blue Cross Blue Shield applications, working collaboratively with all participants in software development and deployment lifecycle. Led the definition of the continuous delivery architecture & design, ensuring business needs are met and communicating this strategy to leaders. Led a team responsible for all aspects of continuous delivery and deployment for products delivering high quality products on-time, on-scope, and on-budget to teams. Worked with stakeholders across the company in the planning of new development projects; assisting with the clarification of requirements, development estimation, and other related activities; ensuring requirements are actionable by release, software, and QA engineers. Led and coordinated the go-live activities essential to the execution of the deployment plans/checklists for hosted applications, coordinating both internally and with customers. Responsible for managing multiple projects schedules and resources in Microsoft Project. Communicated infrastructure requirements with Anthem employees, hosting partners, and customers. Responsible for hiring, establishing objectives, reviewing, developing, retaining, motivating, disciplining, and when necessary, terminating associates. Collaborated, facilitated, led, and provide and coaching to Two (2) Scrum teams which were responsible for developing domino-based software products for multiple lines of business. Facilitating scrum ceremonies (grooming, sprint planning, Sprint Review, retrospectives, and daily stand-ups) Enacted change and continuous improvement increasing the productivity of Scrum teams and the quality of deliverables Empowered teams to self-organize and grow cross-functionality Communicated senior management, engineers, product managers and support specialists on product issues Coached the team to create clear and concise epics/stories Worked with product owners to prioritize product backlog PM Artifacts Developed/Managed: Business Case, Charter, Product Backlog, Project Schedule, Roadmap, Release Plan, Change Log, Resource Plan, Budget, Estimates vs. Actuals, Risk and Issue Log, Status Reports, Executive write-ups, Status Presentations, Test Plan, Project Velocity, Agile KPIs American Express, NY Jun 2014 Jun 2015 Agile Project Manager, RIM Portfolio Established overall Program Framework and facilitate project decomposition, multigenerational Program Roadmap, Financial Baseline, and Monitor/Control Plan. Created executive level Program Status reports and lead Monthly Review presentations. Managed End-to-End projects comprising several responsibilities like business analysis, architectural alignment, design approach and test coordination between different impacted systems. Allocated funding with appropriate contingency considering the business needs and assigned appropriate technical recourses to the project. Provided accurate Timelines considering the complexities, risk factors and number of impacted systems of the project. Forecasted proper project costs for each phase considering the project development and transformation. Formulated effective Project Plan and communicated it to both on-shore and off-shore teams in order to set team as well as individual targets. Integrated Microsoft Project initially with Rally and then with JIRA; managed Project Schedule in Microsoft Project. Implemented SharePoint Services to streamline business processes and eliminate redundancies through Business Process Remodelling. Cross Platform integration of various systems into one central platform driven through lean principles. Organized the Project Governance Board calls, Project Kick-off Meetings, Project Pre/Post Analyse Sizing meetings, Solution Architecture Review meetings and Offshore/Onshore Project status calls. Provided advice in regard to strategic planning for process and performance improvement initiatives. Closely monitored the project tasks and make sure activities are completed as per the schedule & plan. Assessed vendor contracts and served as the liaison with 3rd party vendors. Identified and led Agile program and project process improvement activities. Developed and led the Agile Competency Centre Formed multiple Agile teams and guided them to embrace Agile mindset. Acted as a mentor to Scrum Masters and Product Owners. Assessed the Agile Maturity of the teams and coached them to achieve higher levels of maturity at a sustainable pace. Coached teams on how to remove complex roadblocks, handling conflict management and developing high performing teams. Educated senior-level management on Corporate Agility and Agile mindsets. Influenced and coached senior leaders in new ways of working. Provided status reports and facilitated inter-program communication to management, steering committees, project boards and other stakeholders. Facilitated classroom/workshop training for all levels in the organization on Agile principles, tools and processes. Identified and implemented process improvements that mature the Agile practice. Assisted in delivery assurance and health checks for Agile strategic and key initiatives by assessing all aspects from project direction and scope through implementation (including business case, requirements, risk, change management and project deliverables). PM Artifacts Developed/Managed: Charter, Project Schedule, Release Plan, Change Log, Decision Log, Resource Plan, Budget, Estimates vs. Actuals, Risk and Issue Log, Status Reports, Executive write-ups, Status Presentations Maryland Dept. of Transportation (MDoT), Baltimore, MD Apr 2012 Jun 2014 Project Manager Responsible for managing high visibility projects with Data Warehouse & Business Intelligence group involving integration of new sources of data into Enterprise Data Warehouse, building dashboards, and publishing reports. Managed large diverse delivery teams comprising of project managers, architects, business analysts, programmers, SMEs, infrastructure, requirements management and QA team internally as well as externally with many IT consulting companies. Responsibilities included interacting with Executive Sponsors, providing status to senior leadership, and facilitating discussions within cross-functional teams to plan, identify risks and issues, and conduct root cause analysis. Managed multiple project schedules in Microsoft Project, including Planning, Forecasting and Scheduling. Development Life Cycle (SDLC) and Project Management. Key driver in documenting, publishing, and implementing process flows for all phases of Software Development Life Cycle for Large, Medium, Small and Fast Track projects, standardizing templates for Project Charter, Project Management Plan, RASCI Matrix, Work Breakdown Structure & Schedule, Deliverable Approval Matrix, and Test Strategy. GE Money, Alpharetta, GA Apr 2011 April 2012 Agile Project Manager Participated in the research and development of business opportunities and ideas within the scope of the project. Conducted interviews with key business users to collect requirements and business process information. Performed extensive requirement analysis including data analysis and gap analysis. Developed business requirement specification documents as well as high level project plan. Designed and developed project document templates based on Agile methodology. Created Use case Models using Rational Rose to indicate Actors and Use cases in various Business Processes. Set up definitions and process for test phases including product test, integration test, system test and User Acceptance Test (UAT). Analysed operational procedures and methods to recommend changes for improvement, with an emphasis on automation and efficiency. Prepared project reports for management, created weekly and monthly status reports, documented process flows, policies, and procedures. Created Traceability Matrix to reflect how the Business Requirements, at a high level, will be satisfied throughout the lifecycles (Requirements, Design, Build and Testing) of the project. Understood core processes of the department to provide input on reverse-engineering and to develop new blueprints for the process flow. Closely worked with development team to make sure whether the software application fits within the architecture and has the required behaviour. Oversaw change control to ensure that all system revisions, upgrades, and enhancements are thoroughly tested and documented to ensure business as usual. GE Money, Alpharetta, GA Dec 2009 Apr 2011 Business Intelligent Analyst/ Project Manager Participated in the evaluation of several on premise and cloud BI reporting, ETL and Data Warehouse vendors. Created a framework for how to evaluate the software. Worked directly with four vendors on proof-of-concept solution. Lead analyst responsible for implementing a cloud-based Business Intelligence reporting platform for finance, sales, and marketing. Role included gathering business requirements, functional design, dashboard/report designer, troubleshooting, testing, and end-user training. Lead analyst responsible for the automation of Marketing Operations reports using a cloud-based reporting solution. Data sources include Eloqua and infrastructure.com. Scope of role: Requirements gathering, functional design, system troubleshooting, source to target mapping for ETL, developing & executing testing, report writing, dashboard creation, User Acceptance Testing. Designed the Products Purchased system. This included gathering business requirements, writing the functional design (including specifying field/table names within Oracle E-Business Suite), working with the system engineer to ensure system would meet business requirements, creating report mock ups, writing, and executing system test scripts, designing and leading User Acceptance Testing, conducting training, documenting enhancement requests. Project received accolades from business- exceeded expectations with regards to project duration, functionality, and quality. Lead analyst responsible for Master Data Management project. Role included writing functional design, writing scripts using Demand Tools, de-duplicating customer data in Salesforce.com. Managed the relationship with data vendor Dun & Bradstreet. Responsible for using their product to enhance customer data and loading data into ERP and BI systems. Citi Bank, Jersey City, NJ Nov 2006 Dec 2009 Senior Business Analyst Gathered Business Requirements from the Subject Matter Experts (SMEs) and documented the requirements in the BRD. Utilized data flow diagrams, use case diagrams and process flow diagrams to represent information provided by the Business Owners. Also, worked towards getting sign offs from business. Mapped process flows; assess as-is processes through user interviews, data collection and analysis, design and evaluation of to-be process solutions. Reviewed, analysed, and evaluated business systems for end user needs, including documenting requirements and creating process workflows. Coordinated with business owners and states departments to determine project requirements. Responsible for leading JAD sessions with Subject Matter Expert, stakeholders, project manager, developers, and end-users to identify requirements. Identified gaps between features when data was being mapped from old system to new system, analysed issues and provided solutions. Wrote and managed all the business and functional requirements of the new applications, as well as the added features for the older application, in Rational Req-Pro. Involved in weekly defect review meetings to review the status of defect fixes and upcoming build releases. Wrote User Stories to present scenarios to potential vendors to determine their system capabilities Updated and followed up on weekly Task Lists with SMEs Used Power Point to create presentations for potential new products to present to upper-level management for their consideration Was responsible for writing meeting notes and distributing them to SMEs and managers United Health Care, Philadelphia, PA Feb 2004 - Sep 2006 Business Analyst Designed and developed the functional analysis and support. Involved in requirements gathering sessions to define the functional, business and system requirements. Performed regress data analysis and applied data fixes. Tracked the volume of defects and resolved them on priority basis. Obtained the requirements from business users by using JAD sessions, focus groups and Personal interviews on Agile/ Scrum methodology. Extensive brain storming sessions with various business teams in USA and India. Executed pre-written oracle SQL queries against source data and destination data to test data integrity. Extensively worked on enhancement of the existing system and automated the process. Involved in End of month reporting and generating reports. Coordination and management of team. EDUCATION Master of Engineering, Morgan State University, Baltimore, 2010 Bachelor of Engineering, University of Mysore, India, 2001 CERTIFICATIONS Project Management Professional (PMP), Project Management Institute Agile Certified Professional (PMI-ACP), Project Management Institute Certified Scrum Master (CSM), Scrum Alliance Information Technology Infrastructure Library (ITIL) SAFe Agile Certified Keywords: quality analyst business analyst business intelligence database information technology golang microsoft procedural language California Delaware Georgia Maryland Minnesota New Jersey New York Ohio Pennsylvania Virginia Wyoming