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Vinish - Salesforce Vlocity Developer

[email protected]

Location: Dallas, Texas, USA

Relocation: yes

Visa: Green Card

Salesforce/Vlocity Developer Name: Vinish Email: [email protected] Contact: 214-983-6778 Professional Overview Overall 9+ years of experience specializing in Salesforce Development and Administration, with a focus on Salesforce Industries, OmniStudio, Vlocity, and Lightning. Experience in SalesCloud and ServiceCloud, Data Cloud, HealthCloud, Commerce cloud, Marketing Cloud, and Communication clouds. Worked with triggered sends and automation, creating activities to query data, to import files in the system and to extract various information from the Marketing Cloud. Developed Lightning Aura Components to customize and extend the Salesforce platform, leveraging expertise in HTML, CSS, JavaScript, and Aura framework. Designed and implemented dynamic user interfaces, incorporating client-side controller logic and server-side Apex controllers to deliver scalable and responsive applications. Experience in Vlocity Integration Procedures, Vlocity DataRaptors, Vlocity Order Management, Vlocity IndustryCPQ. Design solutions using Salesforce Lightning components, including Lightning Web Components (LWC) and Aura components, to meet project objectives. Create wireframes, mockups, and prototypes to visualize the user interface and functionality. Proficient in Salesforce configuration, customization, integration, deployment, communities, and classic to lightning migration. In-depth understanding of Sitetracker s functionalities, configuration, and customization Hands-on expertise in SalesForce.com developer toolkit, including force.com IDE, Triggers, Visualforce Pages, and data migration. Strong knowledge of Apex classes, Controllers, SOQL, and SOSL. Utilize Vlocity s Industry Cloud applications, including Vlocity CPQ, EPC. Excellent experience in the Salesforce.com CRM Platform both as Administrator and Developer Proven track record in requirement gathering, analysis, and providing accurate quotes to clients based on project requirements, size, and duration. Excellent understanding of Governor limits and experience in utilizing third-party tools from Salesforce AppExchange, custom mobile applications, and other applications. Extensive hands-on experience in data modeling, database schema, and expertise in development of Apex classes from Vlocity Managed package into Salesforce. Proficient in working with aura framework, Lightning Components, and Salesforce Lightning Design System (SLDS). Consultative experience in delivering effective business solutions tailored to client requests and requirements. Experienced in creating and configuring Profiles, Users, Permission sets, Page Layouts, validation rules, Role Hierarchies, sharing settings, Email Services, Workflow rules, and Process Builders. Experience in working with Licensing, Permitting, and Inspections with Public Sector Solutions. Proficient in integrating Apex with external services through REST/SOAP callouts. Skilled in deploying Salesforce components using ANT Migration tool, Eclipse IDE, and Change sets from sandbox to sandbox and sandbox to production environments. Demonstrated ability in creating pages with API callouts, utilizing GET or POST methods, and deserializing JSON. Knowledge of the Field Service Lightning mobile app and its role in on-site job management for mobile workforces. Proven ability to work independently and collaboratively with cross-functional teams to meet organizational requirements. Technical Skills Salesforce Technologies: Extensive experience with standard/custom objects, workflows & approvals, Apex classes/controllers, Apex triggers, Visualforce pages, Data Loader, Workbench, flows, reports, dashboards, Force.com IDE, and Eclipse. Proficient in Sales Cloud, Service Cloud, release management, case management, lead management, Field Service Lightning, customer service, live agent, and omnichannel , : Salesforce.com CRM Tools & Technologies: Experienced in Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com, VLOOKUP, Force.com platform (sandbox and production environments), SFDX CLI, AppExchange applications, Omnistudio, including Omni Scripts, DataRaptor, Integrational Procedures, and Vlocity Cards. Web Technologies: Proficient in web services, HTML, XML, JSON, JavaScript, AngularJS, Visualforce pages, Workbench, JIRA, and Confluence. Languages: Strong skills in Java, Apex, SQL, SOSL, and .NET Framework. Operating Systems: Proficient in Windows and Mac. Salesforce Certifications: Salesforce Certified Administrator Salesforce Certified Platform Developer VlocityOmniStudio Developer Project Experience Client: AT&T Chicago, IL, USA Jul 2022 to Present Role: Senior Salesforce/Vlocity Omnistudio Developer/Admin Responsibilities: Interacted with various business groups for gathering the requirements for Salesforce Implementation and documented the Business and Software Requirements. Used Vlocity tools such as Omni scripts, Integration Procedure, Data Raptors, and Omnistudio Cards to design and developed various requirements related to Vlocity. Integrated Salesforce/ Omnistudio with other backend applications using REST, SOAP API s, Vlocity Integration procedures Experience with Salesforce Public sector solutions of foundations including Omnistudio/Vlocity (Omniscripts/Flexicards). Worked on developing Omnistudio/vlocity interaction tools like omni scripts,Flex cards And made them LWC enabled so that it can be used in lightning apps. Integrated Salesforce with Sitetracker and other third-party applications using APIs and middleware. Configure and maintain Sitetracker instances, ensuring they align with business processes and project management requirements. Worked on developing Omnistudio/vlocity interaction tools like Integration Procedure to fetch the data from back end to UI and UI to backend and also from third-party systems. Worked on developing Omnistudio/vlocity interaction tools like DataRaptors to fetch the Data from salesforce database to UI and UI to backend Integrate OmniStudio with other Salesforce clouds (SalesCloud, ServiceCloud, Marketing Cloud) to create a unified customer data platform Configured SalesCloud and Service Cloud, created workflows, flows, and process builders, and worked on change sets and ANT migration for deploying components across the org. Creation of Technical and Commercial product attributes required during product decomposition. Integrated Salesforce with AWS using APIG Mule and collaborated with the MuleSoft Team for API connections. Create New Products using product console and make sure they are active and getting added on to the CPQ cart. Experience in SFDC Development in implementing Apex Classes, Controllers & Triggers, Visual Force, Force.com IDE, SOQL and SOSL. Used SOQL and SOSL for Data Manipulation needs of the application using platform database Objects Experience in ensure data quality, integrity, and security within the platform, leveraging Data Cloud capabilities to enrich and cleanse data. Used Salesforce's reporting and analytics tools to derive actionable insights from the data stored in Data Cloud. Used Vlocity s EPC to manage product lifecycle, including creation, modification, and retirement. Experience on Migrate data from legacy systems into Salesforce Vlocity EPC. Handle product versioning and lifecycle states to ensure accurate catalog management. Using Salesforce Commerce Cloud tools for building and customizing, managing product catalogs, processing orders, and handling customer interactions. Salesforce Commerce Cloud, specifically its Direct-to-Consumer (D2C) is a platform designed to help businesses create and manage online storefronts and digital commerce experiences. Development functions include but are not limited to implement REST based web services, writing apex classes, visual force pages, apex triggers, controllers, etc. Manage existing data transfer jobs that are set up using command line data loader and internal job scheduling application. Experienced in migrating the standard and custom objects in standard experience to Lightning experience. Designed and developed quote reports using Conga. Administrated and monitored the company s Salesforce CRM application Development functions include but are not limited to implement REST based web services, writing apex classes, visual force pages, apex triggers, controllers, etc. Performed daily administration of data manipulation tasks such as data loading, monitoring SFDC storage usage in Production and Sandboxes and task assignments using Data Loader, Data Import Wizard, and Workbench and excel. Worked on troubleshooting the issues based on User requirements and resolving all Salesforce related tickets in org based on priorities. Performed various Data Migration activities like Insert, Update, Delete and Export using Apex Data Loader, Data Import Wizard and Workbench. Facilitated workshops between business stakeholders and offshore developers to modify Salesforce.com Merchant CRM platform to conform to Best Practices and to improve performance. Client: Caterpillar, Illinois, USA May 2021 to June 2022 Role: Salesforce Vlocity Developer/Admin Responsibilities: Conducted in-depth interactions with various business groups to gather requirements for Salesforce implementation and meticulously documented both Business and Software Requirements. Work with architecture team and product owners to understand the end state architecture of CRM platform using Salesforce Application Software & align the high-level / Low-Level design which will be documented as user stories in Rally tool and HP ALM. Utilized Vlocity tools, including Omni scripts, Integration Procedure, Data Raptors, and Omnistudio Cards, to design and develop various Vlocity-related requirements. Integrated Salesforce/Omnistudio with other backend applications using REST and SOAP APIs, as well as Vlocity Integration procedures. Followed Agile Methodology with 3-week sprints, performing detailed analysis of business and technical requirements. Customized standard objects of Salesforce.com (SFDC) and other Platform-based technologies like Visualforce, Force.com API, and Web Services to design the solution. Integrate OmniStudio with other Salesforce clouds (SalesCloud, Service Cloud) to create a unified customer data platform Customized the ESM managed package app by developing customizations in Lightning Web Components (LWCs). Utilized Visual Studio Code (VS Code) for LWC development and deployed them to target Orgs. Built connections between Salesforce API and SAP system using MuleSoft, establishing reliable and efficient data communication channels. Managed data migration activities between Salesforce, Sitetracker, and other systems. Leveraged Omnistudio tools such as Omni scripts, Integration Procedure, Data Raptors, and Vlocity Cards to design and develop various Vlocity-related requirements. Integrated Salesforce/Vlocity with other backend applications using REST and SOAP APIs, along with Vlocity Integration procedures. Developed LWC-enabled Omnistudio interaction tools, such as Omni scripts, for use in Lightning apps. Worked on Integration procedures to enable bidirectional data transfer between Omni scripts, Vlocity cards, and external systems. Built complex and reusable components in Omnistudio, incorporating third-party integrations and creating user stories with Omnistudio features. Optimized and improved the overall runtime performance of Omni scripts, Data Raptors, and Vlocity Integration Procedures by implementing best practices. Managed existing data transfer jobs established through the command line data loader and internal job scheduling application. Client: United Health Group Minnesota, USA Jan 2018 to May 2021 Role: Salesforce Vlocity Developer/Admin Responsibilities: Collaborated with various business groups to gather requirements for Salesforce and Vlocity implementation, documenting Business and Software Requirements. Followed Agile Methodology with 2-week sprints, performing detailed analysis of business and technical requirements, and designing the solution architecture. App Exchange apps and projects related to CRM modifications by extensive use of Apex Classes, Controllers & Triggers and Visual Force. Work on Data Migration Tools like Data Import Wizard and Data loader. WebServices API Integration and Testing using functionality testing tool SOAP UI with extensive knowledge of REST SOAP XML WSDLs Utilized Vlocity tools, including Omni scripts, Integration Procedures, Data Raptors, and Vlocity Cards, to design and develop Vlocity-specific functionalities. Implemented Salesforce Development Cycle covering SalesCloud, ServiceCloud, Call Center, Chatter & App-exchange applications. Interfaced FHIE data into Salesforce Health Cloud Implemented Care Management, Claims, Healthcare Provider, Healthcare Practitioner Facilities, and Payer functionality of Health cloud Integrated Salesforce/Vlocity orgs with external applications using Vlocity Integration procedures, ensuring seamless data exchange and system interoperability. Implemented Vlocity Data Raptor and Vlocity Integration procedures to retrieve backend Salesforce data, optimizing runtime performance and enabling efficient data manipulation. Customized existing Omniscripts based on business requirements, enhancing functionality and user experience. Migrated an existing system built in Salesforce components to Vlocity Components, leveraging the benefits of Vlocity's specialized features. Developed Vlocity interaction tools, such as Omni scripts, and made them Lightning Web Component (LWC) enabled for seamless integration with Lightning apps. Worked on bidirectional data integration between Omni scripts, Vlocity cards, and external systems/internal Salesforce orgs using Integration procedures. Optimized overall runtime performance of Omni scripts, Data Raptors, and Vlocity Integration procedures, ensuring efficient data processing and manipulation. Administered data manipulation tasks, including data loading, monitoring SFDC storage usage in Production and Sandboxes, and task assignments using Data Loader, Data Import Wizard, Workbench, and Excel. Collaborated effectively with cross-functional teams, addressing and resolving issues and bugs. Client: CVS Health, Providence, RI USA Feb 2015 to Jan 2018 Role: Salesforce Developer/Admin Responsibilities: Collaborated with business groups to gather requirements and documented Business and Software Requirements for Salesforce and Vlocity implementations. Followed Agile Methodology, working in 2-week sprints, conducting detailed analysis of business and technical requirements, and designing effective solutions. Implement Object Oriented Design patterns, CSS, XML, XSLT, APEX CRM Salesforce & JavaScript for Analysis, designing & WPF (Windows Presentation) & create Win Forms. Publishing Impact Assessment document as per requirements analysis and project timelines Developed Vlocity interaction tools, such as Omni scripts, and transformed them into Lightning Web Components (LWC), ensuring seamless integration with Lightning apps. Implemented Care Management, Claims, Healthcare Provider, Healthcare Practitioner Facilities, and Payer functionality of Health cloud Implemented bidirectional data integration between Omni scripts, Vlocity cards, and external systems/internal Salesforce orgs, using Integration procedures for efficient data exchange. Utilized tools like Copado for streamlined deployment of Vlocity and Salesforce components, ensuring smooth implementation and release processes. Managed data manipulation tasks, including data loading, import/export, and monitoring, using tools like Data Loader, Data Import Wizard, and Workbench. Leveraged development skills to write SOQL and SOSL statements, create custom Apex classes, triggers, and Visualforce pages, and implement REST-based web services. Designed workflows, flows, and Process Builders to automate data processes, improving efficiency and productivity. Ensured secure data access by configuring user roles, public groups, profiles, permission sets, and field-level security settings. Created custom reports and dashboards, providing valuable insights to management, and provided daily administration and support, troubleshooting issues, and resolving Salesforce-related tickets. Collaborated with business groups to gather requirements for Salesforce and Vlocity implementation, documenting Business and Software Requirements. Utilized Agile Methodology for detailed analysis of business and technical requirements, customizing standard Salesforce.com (SFDC) objects and utilizing technologies like Visualforce, Force.com API, and Web Services to design the solution. Developed Vlocity-related functionalities using tools like Omni scripts, Integration Procedures, Data Raptors, and Vlocity Cards. Integrated Salesforce/Vlocity with other backend applications using REST, SOAP APIs, and Vlocity Integration procedures. Built complex and reusable components in Vlocity, integrating with third-party systems, and creating user stories with Vlocity features. Optimized the runtime of Omni scripts, Data Raptors, and Vlocity Integration Procedures using best practices. Deployed Vlocity and Salesforce components using tools like Flosum and Change Sets. Designed, developed, and deployed various Apex classes, triggers, and Visualforce pages, including batch and future-based Apex classes for custom functionality. Managed data transfer jobs using command line data loader and internal job scheduling applications. Experienced in migrating standard and custom objects from the standard Salesforce experience to the Lightning Experience. Client: State of Ohio,USA August 2014 to Jan 2015 Role: Salesforce Developer/Administrator Responsibilities: Followed Agile Methodology, performing detailed analysis of business and technical requirements, and customizing standard Salesforce objects and platform technologies like Visualforce, Force.com API, and Web Services to design solutions. Implemented Salesforce system integration with external applications and systems using Apex Web services and Apex Callouts with REST API and SOAP API. Worked on Field Service Lightning (FSL) implementations for installation and customer support cases, setting up multi-level service territories, tracking inventory and assets, creating service resources and crews, and integrating FSL mobile app with SharinPix for photo uploads. Developed Lightning components, Apex classes, and triggers in Field Service Lightning, and designed, developed, and deployed various Apex classes, triggers, and Visualforce pages. Performed daily administration tasks, such as data loading, monitoring storage usage, and task assignments using Data Loader, Data Import Wizard, and Workbench. Configured Sales Cloud and Service Cloud, created workflows, flows, and process builders, and worked on change sets and ANT migration for deploying components across the org. Implemented record access control by creating user roles, public groups, and sharing settings, and provided support for a large user base. Developed email templates and reports, configured Salesforce for sales team requirements, and provided training, documentation, and support to users. Collaborated with cross-functional teams, addressing and fixing bugs, and ensuring smooth operations and project success. Experienced in full-cycle implementation of SDLC, including design, configuration, custom development, and integration. Configured and customized standard objects like Accounts, Contacts, Opportunities, Products, Leads, Campaigns, Events, Tasks, and Cases in Sales Cloud and Service Cloud. Developed Apex triggers, classes, batch jobs, and email services, integrated with external systems using REST API, and customized user interfaces using Visualforce and Lightning components. Experienced Salesforce.com Administrator involved in all phases of application development (SDLC) and supporting 500+ SFDC users. Customized tabs for standard objects like Accounts, Contacts, Leads, Campaigns, and Cases, implemented object and field-level security, and worked on record types, validation rules, triggers, and page layouts. Uploaded data using Data Loader and Data Import Wizard, handled large data sets, and utilized sandboxes for testing before deploying to production. Keywords: user interface information technology hewlett packard Illinois Rhode Island