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Sai Pankaj Varma - Salesforce Developer

[email protected]

Location: Dallas, Texas, USA

Relocation: Yes

Visa: H1B

Sai Pankaj Varma Dendukuri [email protected] +1 469 459 6394 Professional Summary Overall, 6+ years of experience in the Salesforce Ecosystem involved in implementation, administration, development, integration with other systems and cloud applications, analysis, modeling, design, coding and testing in various business domains. Experience in analyzing and assessing requirements and documenting for Salesforce.com implementations. Expertise at Administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboards. Hands-on experience in SFDC Development using the APEX classes, Apex Batches, Triggers, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in. Integrated Salesforce with external systems using both inbound and outbound using SOAP & REST apex web service classes. Integrated NetZero platform with Salesforce to automate energy consumption reporting and reduce operational overhead. Enhanced Salesforce dashboards for real-time monitoring of NetZero targets, facilitating better decision-making. Executed data migrations from legacy systems to Salesforce and nCino, ensuring data integrity and consistency. Customized nCino workflows and processes within Salesforce to align with specific banking requirements. Worked with MVC (Model View Controller) design pattern and implemented in Salesforce customizations using subjects, Apex controller classes and Visualforce pages. Good understanding of Software Development Life Cycle (SDLC) and Agile with Expertise in requirement gathering, Analysis, Designing, Development and Testing. Valuable experience in writing SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers and batch classes and customized queries to avoid governor limits. Expertise in the implementation using Apex Language, Visualforce pages, Classes, Triggers, Controllers, Web Services, Tabs, Components, Custom Objects, S-Controls, Reports, Dashboards and Analytical Snapshots. Developed and worked on different Salesforce.com environments such as Sandbox and Production Environments. Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for Data Migration and Management in bulk. Experience with Workflow Issues, restart Workflows, reset data fields, test, and fix the Validation rules. Written apex batch, schedule classes by implementing Batch able and Schedulable interfaces for Valuable experience in implementing CRM features like Lead, Account, Contact, Opportunity, Campaign, Case management using Web-to-lead, Web-to case, Email-to-case and custom Lead conversion. Experience in developing Salesforce CRM AppExchange Applications in Classic as well as Lightning. Adaptable Team player, Adaptive learner, and a prudent developer with excellent communication & documentation skills. Technical Skills: Salesforce Technologies : Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visualforce Pages, Visualforce Component and Controllers, Salesforce1, Salesforce Communities, Chatter. Force.com Tools : Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Integration Tools : Workflows and Approvals, Custom Objects, Custom Settings, Custom Labels and Tabs, Dashboards, nCino, Roles, Security, Field updates, reports. Certifications : Salesforce Administrator, Salesforce Platform Developer 1. Work Experience: Client: Verizon, Dallas, TX Oct 2023- Present Role: Salesforce Developer Responsibilities: Interacted with various business user groups for gathering requirements for Salesforce Implementation and documented the Business and Software requirements. Worked with Lightning tools to upgrade to the Salesforce platform Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales Cloud). Managed user accounts, roles, and security settings in Salesforce, ensuring compliance with organizational standards. Configured Sitetracker for project management, integrating it with Salesforce to streamline workflows and improve efficiency. Executed SOQL queries in workbench and Data loader to verify Product/Pricing staging data in SFDC. Administered SFDC communities, created Case Management Process including creating support process, record types. Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns. Provided technical leadership and mentoring, setting best practices for integration, deployment, and testing. Assessed Salesforce architecture to provide secure, high-performance technical solutions on the Force.com platform. Experience in building new Applications with the Lightning App Builder and Lightning components. Developed Visualforce pages which rendered based on the Salesforce1 App or Web. Managed user accounts and security - including new user account creation, profile, and role management, sharing rules and security controls. Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Cloud. Developing Lightning components, Global actions, process Builders and object specific actions according to business needs. Used Salesforce Lightning Inspector to debug the lightning components during the development process. Client: PetSmart, Phoenix, AZ Dec 2022- Sep 2023 Role: Salesforce Developer Responsibilities: Performed the role as Salesforce Developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation. Created Custom Objects and defined lookup and master-detail relationships on the objects. Also, created junction objects to establish connectivity among objects. Integrated Salesforce with external systems using SOAP & REST APIs, ensuring seamless data flow and system interoperability. Developed custom solutions within Sitetracker to meet specific business needs, enhancing overall project tracking and management capabilities. Executed data migrations using Apex Data Loader, maintaining data integrity and accuracy during Salesforce transitions. Automated data integration between Salesforce and NetZero, ensuring accurate and timely environmental impact assessments. Collaborated with cross-functional teams to align Salesforce functionalities with NetZero sustainability goals and requirements. Executed data migrations from legacy systems to Salesforce and nCino, ensuring data integrity and consistency. Customized nCino workflows and processes within Salesforce to align with specific banking requirements. Created and maintained nCino configurations in Salesforce, optimizing performance and usability for end-users. Collaborated with cross-functional teams to design and implement nCino enhancements, driving operational efficiency. Worked with Service Cloud technology and on-premises infrastructure integration for Salesforce.com. Designed and deployed Custom objects, validation rules, Page layouts, Custom tabs, Components, to suit the needs of the application. Led design sessions, providing guidance on data conversion, application integration, and environment provisioning for Salesforce projects. Defined technical requirements and proposed architecture options, ensuring alignment with client s strategic goals. Developed Apex Classes & Triggers to implement the business logic as per the requirements. Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application. Worked on Case Assignment Rules, Email-to-Case and Queues to activate emails for Security Queue. Retrieved some data and its functionality from Third-Party API s and displayed within the lightning component. Implemented Web-to-Lead for Leads generated from web and Web-to-Case, Email-to-Case for Cases sent to a centralized email. Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records. Used Data Loader to bulk load data into Salesforce. Confidential from other databases and CSV files. Hucon Solutions, Hyderabad, India July 2018- June 2022 Role: Salesforce Developer Responsibilities: Interacted with different business teams and developing teams to acquire the requirements and documentation of business and technology requirements. Developed Custom objects, Custom fields, Tabs, Record types as per the requirements of the organization. Salesforce developer Automated business logic in the organization using Validation Rules, Workflow Rules, and Apex Triggers. Created and configured Page layouts and search layouts to organize fields, custom links, related lists, and other components in detail and edit pages of records. Created complex workflow rules and defined related tasks, email alerts, and field updates. Enhanced the security by configuring profiles, organization wide defaults, sharing rules and roles. Implemented pick lists, dependent picklists, lookups, master detail relationships, validation, and formula fields to the custom objects. Developed apex controllers and extensions along with Visualforce pages for better UI and functioning. Created various Reports (Summary Reports, Matrix Reports, Pie Charts, Dashboards and Graphics) and Report Folders to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization. Integrated nCino with Salesforce to streamline loan origination, leveraging APEX, Visualforce, and Lightning components. Developed custom nCino solutions using Salesforce, enhancing banking operations and customer management processes. Worked on Salesforce Community cloud like how to engage with employees, customers, and partners. Developed Lightning Components to enhance user experience and improve operational efficiency within Salesforce. Created and maintained detailed process documentation for Salesforce implementations, ensuring clarity and consistency. Reviewed technical architecture deliverables to ensure quality and adherence to client requirements and performance goals. Developed and enforced internal development guidelines and standards for the Salesforce development team. Generated and presented data-driven reports to stakeholders, supporting strategic decision-making and performance analysis. Performed Data Migration from home grown legacy system to Salesforce CRM. Created custom Dashboards for the manager's home page and gave accessibility to dashboards for authorized people. Used Data Loader for Insert, Update, Bulk Import, or export of data from Salesforce .com Objects used it to read, extract, and load data from comma separated values (CSV) files. Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visualforce, Force.com IDE, Migration Tool, Web Services API. Create/setup Sandbox for user testing and migrate code from development org to other Sandbox and production orgs, and vice versa using Force.com IDE. Preparing Data Model and getting it reviewed with client technical architects. Creating the objects and developing the UI based on client requirement using the declarative approach of Salesforce.com Involved in BSR (Business System Requirements) meetings and requirements specifications, documenting the functional and non-functional requirements and was part of designing key solutions needed for project's progress. Hands on experience on Batch/Real Time Data migration tasks. Defining Validation rules, Workflows and Approval process based on the client requirements. By using Apex Data Loader importing data into the Salesforce cloud. Creating users to check whether the security model defined is working properly or not. Perform the unit testing in the UI to ensure that the code developed has no bugs both technically and functionally Interacting with the Client team and resolving the issues. Systems Soft Technologies, Hyderabad, India Aug 2017- June 2018 Salesforce Administrator/ Developer Responsibilities: Worked in creating User stories and Documentation of Project plans, BRDs, FSDs, etc. Be responsive to client input and concerns through daily contact and scheduled conference calls. Bridged sessions between Dev teams and business groups to manage requirements Assisted project teams during UAT and worked closely with the pm and QA team to make sure all the requirements are covered and tested. Developed custom Salesforce solutions to monitor and analyze NetZero compliance, optimizing resource utilization and efficiency. Configured Salesforce workflows to support NetZero initiatives, streamlining data tracking and reporting processes. Tracking user login histories & to generate reports on work progress & productivity in project period. Create a weekly project status report to track the project progress and observe bottlenecks for review of management. Used Lightning Process Builder to automate work assignment & escalation rules for cases & setup queues. Assisted in developing custom objects specific to Service cloud requirements. Coordinated with Service teams to maintain usability & test new additions to the existing org. Assigned permission sets to required users during project duration & configured the sharing model accordingly. Worked with Email-to-case, Web-to-case feature implementation. Maintain regular security procedures of log in times & passwords & Ip restrictions & identity verification processes. Generated Reports on Login Histories of users and set up field history tracking Worked with SOQL, SOSL queries with Governor Limitations to store & download the data from Salesforce.com platform Database. Developed Custom objects, Page layouts, Custom tabs, Components, Visual force Pages to suit the needs of the application. Education: University of North Texas (Master of Science in Information Systems) Aug 2022- Dec 2023 Veltech University (Bachelor of Technology in Engineering) July 2013- June 2017 Keywords: quality analyst user interface information technology Arizona Texas