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Venkat Ramesh - Business Analyst Project Co-Ordinator -RPA Certified

[email protected]

Location: Milwaukee, Wisconsin, USA

Relocation: yes

Visa: H1B - PP share

Venkat Ramesh Jalari Employer Details 210 306 0036 Alex Vensatek +1 919-296-0819 [email protected] [email protected] https://www.linkedin.com/in/venkat-jalari-8406aa9/ Senior Business Analyst Project Coordinator PROFESSIONAL SUMMARY: A senior Business analysis and Project management enthusiast with an overall experience of 15.5 plus years in assisting and fulfilling business needs with efficient engineering solutions. An avid practitioner of continuous improvement and process innovation. Led, coordinated, conceptualized, and implemented multiple revenue-generating projects while working in several capacities ranging from business analyst to project coordinator/manager & scrum master/product owner. Heading ServiceNow IRM module to streamline Risk assessment and Management processes using ServiceNow GRC. Heading RPA projects concurrently while acting as a SPOC for various critical business applications (Automation Anywhere & Uipath). Handling the Projects throughout the software development life cycle (SDLC). Conferred with all possible stakeholder classifications (Onshore, Nearshore & offshore) & managed ad hoc assignments from executives. Extensive knowledge of Guidewire Application and Migration. Well-versed with traditional & agile project management approaches. Problem solving skills and Gap analysis skills. Experience with Insurance & manufacturing industries with a specialization in order fulfillment. ITIL professional to handle the Service Management (Incident/Change and Problem Management) Excellent communication and Interpersonal skills with the ability to deal with people at all levels in an organization and manage multiple assignments efficiently. TECHNICAL SKILLSET: Business Analysis Agile Approach (Scrum, Kanban, SAFe, XP), ServiceNow IRM & GRC, UiPath, Automation Anywhere, Guidewire, RPA (Robotic Process Automation) Business Process Modeling iGrafx, AARIS and Visio Requirements Management Box, Dropbox, OneDrive, Okta, DocuSign, SharePoint, ShareFile Project Management Project, Wrike, Asana, JIRA, Trello, Smartsheet, ServiceNow, To Do, Planner Service Management Incident/Change and Problem Management 2 EDUCATION: Bachelor Of Engineering (BE EEE) | Anna University, India. CERTIFICATIONS: Automation Anywhere Certified Business analyst UiPath Certified Business Analyst Prince 2 ITIL V3 Expert certified MCITP (Microsoft certified IT Professional) EMPLOYMENT HISTORY: Associate consultant (Business Analyst & Project Management) | Tata Consultancy Services San Antonio, Texas, USA (Onsite/Remote) | February 2016 April 2024 Sr. Business Analyst / Project Coordinator Client #1: USAA, San Antonio, TX (remote) (September 2019 April 2024) Produce high-quality requirement specifications for Documentation (Artifacts) & development. Writes detailed functional test plans to ensure system changes work properly, existing processes remain unaffected, and the needs of the business are met. Ability to create effective Process Maps and Artifacts as per business requirements. Responsible as the primary liaison between the business, Operations and Technical areas throughout the Project Cycle Excellent Communication and Interpersonal skills with the ability to deal with people at all levels in an organization and manage multiple assignments efficiently. Collaborate with IT to facilitate the implementation of technical data solutions and End to end technical feasibility analysis for People soft Human Capital Management application. Feasibility Analysis and Requirement Gathering for building Automation Solutions using. Automation Anywhere RPA Tool Statistical approach and Quantitative Analysis for data interpretation and solutions ideation Support UAT by reviewing test cases, managing version control of documents, and software builds. Provide demos and training to internal and external stakeholders. Problem solving, Gap analysis and key point of communication between customer and stakeholders. Tools used AARIS, iGrafx, ServiceNow IRM & GRC, Salesforce, UiPath, Automation Anywhere RPA, MS Suite, JIRA, Agile-Scrum Varicent. 3 Business Analyst / Project Coordinator Client #2: Avery Dennison, Mentor, OH (February 2016 April 2019) (Remote offshore) Evaluated existing business processes to identify opportunities for automation using RPA technologies. Conducted thorough process assessments, documenting current state workflows, pain points, and potential areas for improvement. Led project kickoff meetings to define project objectives, deliverables, and success criteria, ensuring alignment with client needs and organizational goals. Collaborated with stakeholders to gather business requirements for RPA implementation projects. Translated business requirements into detailed functional specifications and user stories for RPA developers. Collaborated with RPA developers to translate business requirements into automated workflows. Provided guidance and support during the development and testing phases of RPA projects. Developed test cases and conducted thorough testing of RPA solutions to ensure accuracy and reliability. Worked closely with quality assurance teams to identify and resolve issues during the testing process. Facilitated change management activities to ensure smooth adoption of RPA solutions within the organization. Communicated project updates and milestones to stakeholders, ensuring alignment with business objectives. Created comprehensive documentation including process maps, user guides, and standard operating procedures. Acted as the primary point of contact for stakeholders, including clients, vendors, and internal teams, providing regular updates, addressing concerns, and managing expectations throughout the project lifecycle. Identified and mitigated project risks by proactively assessing potential issues, developing risk mitigation plans, and collaborating with stakeholders to implement preventative measures. Mentored and coached project team members, providing guidance, support, and feedback to enhance performance and foster professional development. Facilitated regular meetings with cross-functional teams to discuss project progress, resolve issues, and identify risks, ensuring alignment with project objectives and stakeholder expectations. IMS Engineer (Business analyst) | MindTree Ltd September 2010 February 2016 Bangalore, India Project: KPN, Rotterdam, Netherlands (Manufacturing) (Remote Offshore) 4 Tools: MS Suite (Word, PowerPoint, Excel), JIRA, EDI, IDoc, Draw.io, Skype, GoTo Meeting, One Note. Develop Detail As Is, To Be Maps Process Map, PDD (Process Description Document), SDD (Solution Design Document). Gather and validate business / technical requirements to build live, interactive process. Performance dashboard in Tableau. Track process performance against Business Unit Goals Collaborate with IT to facilitate the implementation of technical data solutions and standards. Research and planning to develop, implement and administers rules, requirements, procedures and processes for Automation. Strong knowledge on Guidewire Application. Statistical approach and Quantitative Analysis for data interpretation and solutions ideation Feasibility Analysis and Requirement Gathering for building Automation Solutions using Automation Anywhere RPA Tool Develop simulation model in iGrafx to measure impact in terms of cost and capacity due to any process changes. Initiate the incident management process upon notification of an incident and help ensure that it is being used and conducted correctly. Manage incident resolution from initial occurrence to successful outcome. Facilitate the restoration of service. Facilitate discussions and identify resulting action items. Coordinate proactively and re-actively identification, diagnosis, and documentation of root cause and durable fixes. Keep appropriate customers and internal stakeholders up to date on high priority incidents through timely and regular written and verbal communications. Produce after incident reports and facilitate root cause analysis documents and steps. Facilitate and support lessons learned reviews and track RCA and remediation items. Sr Technical Support Representative || Sutherland Global Services Ltd June 2007 September 2010 Chennai, India Providing remote support (voice ) to end users across North America and Canada. Managing Network accounts and providing access to network drives Troubleshooting Outlook, voice mail and remote login. Routing of tickets to the appropriate team for resolving the ticket/severity issues in the stipulated time frame. Basic network troubleshooting Providing internal application support. Logging and keeping records of customer/employee queries. Updating self-help documents so customers/employees can try to fix problems themselves. Working with field engineers to visit customers/employees if the problem is more serious. Accurate documentation of all activities conducted. Manage, maintain, troubleshoot and support users' networks, equipment, software and services. 5 Assisting Microsoft customers using Windows Vista Following issues are the few commonly handled calls: Windows Vista boot issues, Partitioning & Formatting, installation and activation issues. Blue Screen Of Death (BSOD) Driver software issues Windows Update issues and Internet Connectivity issues User account settings Supporting team and performing high end troubleshooting. Provide training for associates on vista hard core troubleshooting. Training associates on Operating system based issues. Manage, train, and help the development of team members; help resolve any dysfunctional behavior. Lead problem solving and collaboration. 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