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Lavina - Business Analyst

[email protected]

Location: Piscataway, New Jersey, USA

Relocation:

Visa: H1B

SUMMARY Result-oriented Business Analyst with 10 years of experience in the Software Development Life Cycle (SDLC) utilizing Agile/Scrum, Waterfall, RUP, and STLC methodologies. Proven ability to translate business needs into actionable requirements, leading to successful project execution and efficient system delivery. Skilled in creating user stories, managing backlogs, and facilitating stakeholder collaboration throughout the development process. DOMAIN EXPERTISE Cloud Computing, including SaaS, IaaS, PaaS, and hardware-led SaaS. Skilled in cloud migration, deployment, and management, with a focus on optimizing cloud architecture for performance and cost efficiency. Billing expertise manages the invoicing lifecycle, payments, corrections, credit distribution, chargebacks, and rebills, ensuring efficient financial operations. POS and Card Management systems, including transaction processing, reconciliation, settlement/payment gateways, inventory management, sales reporting, customer data management, terminal management, security compliance, card issuance, fraud detection, dispute resolution, and managing debit/prepaid cards with VISA and MASTER interchanges. AWS cloud services, driving cloud-based transformation and aligning IT projects with business objectives. Skilled in designing scalable, cost-effective cloud architectures with AWS tools (EC2, S3, Lambda, RDS), optimizing migration, security, and governance for operational efficiency and competitive advantage. TECHNICAL SKILLS Data Analysis (SQL, Excel, Power BI, BI tools) Business Process Improvement Requirements Gathering User Story Writing Project Management (including MS-Project) Microsoft Office Suite (Excel, Word, PowerPoint, Visio) JIRA & Confluence Agile Project Management Rational RUP RAD JAD Waterfall REST & SOAP (APIs) SmartSheets SQL querying, data warehousing, & ETL processes SOFT SKILLS Communication Interpersonal skills Learnability Collaboration Teamwork Critical thinking Emotional intelligence Flexibility and adaptability Decision making Time management Attention to detail Organization Problem-solving Self-motivation Documentation Customer service . . EXPERIENCE SENIOR BUSINESS ANALYST/PROJECT MANAGER | 06/2021 - Current Hewlett Packard Enterprise - New Jersey, USA PROJECT: THE HPE GREENLAKE: AS-A-SERVICE READINESS Responsible for Lead-to-Cash coverage and preparedness in HPE-supported countries, ensuring 100% BRIM capabilities and offers readiness by coordinating with business units and internal teams. This centralizes readiness and provides a clear overview of the HPE GreenLake portfolio offerings. Responsibilities: Established an efficient project plan based on HPE s strategic objectives regarding the Cloud Service deployment, enhancing project schedules by 15%. Led cross-functional teams and other stakeholders to establish Lead-to-Cash processes, quantitative effectiveness improved by 20%. Supported the practical implementation of SaaS, HW-led SaaS, and IaaS models, with the percentage of compliance problems decreasing by 12%. Assisted the NOI Readiness gate for BRIM transactional readiness with a deployment rate that is 25% faster than the new offers. Developed and updated readiness and transaction status Power BI dashboards to increase decision-making time by 30% and reduce risk cost by 10%. Environment: Salesforce, SAP, PowerBI, MS Excel, Smartsheet PROJECT: AS-A-SERVICE QUOTER DEVELOPMENT The "As-a-Service Quoter" (ASQ) at Hewlett Packard Enterprise automates quoting, reduces errors, and saves time while scaling for numerous requests. It integrates with existing systems, customizes quotes, and features an automated pricing engine, product catalog, real-time analytics, customer portal, Salesforce integration, and approval workflow. Responsibilities: Consulted with organizations including sales teams, product managers, and IT departments to establish a clear understanding of the detailed requirements for the ASQ tool, thus guaranteeing a 100% match of the tool developed to organizations goals and objectives. Finalized specific system requirements for the functional and non-functional necessities, user stories, and realistic-use case models that increased the understanding and purpose for ASQ development by 25%. Coordinated with the design team to create wireframes and navigational prototypes and saw overall user satisfaction rise by 30% due to the satisfaction of both expectations and company goals. Conducted ASQ User Acceptance Testing (UAT) and collected stakeholder feedback on system conformity with user needs, and functional specifications to minimize post-implementation problems by 15%. Used questionnaires and surveys on end-users, accompanied by detailed training and user guides increasing the tool usage and implementation by 20%. Environment: Postman, Salesforce, PowerBI, MS Excel, Visio, Smartsheet, Jira PROJECT: HPE GREENLAKE INTEGRATION WITH AWS HPE Green Lake s integration with AWS provides a unified hybrid cloud experience, improving application modernization and operations. New services include support for Amazon EKS Anywhere, advanced backup solutions, and environments for critical application development. Responsibilities: Interviewed more than 20 stakeholders and came up with 15 gap and opportunity suggestions and more than 50 specifications; increased the operational efficiency by 30%. Developed 40 users stories and use cases, integrating new service development with business strategy and objectives and improving the project s scope definition by 25% in addition to documenting all functional and non- functional requirements. Implemented Agile project management, including 10 sprint planning sessions and 20 retrospectives, ensuring on-time delivery of integration objectives and effective project performance. Facilitated testing sessions to meet performance, security, and compliance standards, and worked closely with development teams to integrate modern applications with legacy systems. Maintained clear stakeholder communication, provided deployment support with training and documentation, and implemented process improvements to streamline cloud management and application deployment. Environment: Jira, AWS, Amazon EKS Anywhere, MS Excel, Smartsheet, Docker, Selenium, Jenkins, GitHub, Power BI, Slack SENIOR BUSINESS ANALYST | 11/2018 - 05/2021 United Parcel Service - New Jersey, USA PROJECT: INTRODUCTION OF AN ACCOUNT-LEVEL PRINT INVOICE FEE CHARGE . . This project focused on implementing a fee for each hard copy invoice printed and mailed to customers. The goal was to generate revenue to cover service costs and encourage the use of UPS Electronic billing options. The project resulted in approximately $2.3M in annual revenue in the USA and $1.9M in the EU. Responsibilities: Spearheaded with other departments on collecting more than one hundred requirements for billing, assessing their conformity to domain norms, and increasing the effectiveness of the billing work by 20%. Developed 30 product requirements into product usage-specific use cases, controlled the Product Backlog, and conducted 10 backlog grooming and 50 Scrum meetings to deliver the billing features on schedule. Created 5 AS-IS and BPMN diagrams to depict billing process changes, scheduled 10 design sessions with IT, and reviewed UI mockups with graphic design to achieve correct invoice format eliminating 15% errors. Worked with the data warehouse team to ensure project information, to raise issues, and to report defects with the view of improving on billing process and aggressively cutting the defect rate by 10%. Led client User Acceptance Testing of new Billing requirements to meet the needs of the users, including accuracy in the generation of the invoice and the fee applied to invoices; that increased the clients satisfaction rating by 25%. Environment: Jira, MS Excel, Visio, SQL Servers Smartsheet, Selenium, Postman, GitHub, Power BI, Slack PROJECT: VAT FILLING FEE FOR UPS The VAT Filing Fee project complies with the EU directive, ensuring goods imported under 150 Euros are subject to VAT, which UPS manages for shippers. This project reduces administrative costs, improves customer VAT returns, and generates an additional $2.9M annually in European markets. Responsibilities: Partnered with the Import Billing Manager and European Brokerage Marketing to gather knowledge about compliance and administrative specifications according to the EU guidelines; the company achieved a 100% compliance level. Designed 5 Business Process Architecture diagrams in Visio to show the modified billing processes for the VAT Filing Fee and enhanced the processes clarity by 30%. Carried out 15 meetings with the stakeholders and other technical teams with the project requirements, the project requirements were documented comprehensively. Managed 50 user stories and closed 30 change request tickets in JIRA concerning invoice layout changes and enhanced the integration with IT architecture by 20%. Conducted 10 design review meetings to facilitate invoice layouts and the inclusion of VAT Filing Fee which helped QA address test case reviews and minimize issues by 15%. Environment: MS Project, Jira, Microsoft Visio, MS Excel, Power BI, SQL Server, Slack SENIOR BUSINESS ANALYST | 09/2016 - 08/2018 American Express - New Jersey, USA PROJECT: AMEX CARD PROCESSING API INTEGRATION TO POS SYSTEM The AMEX Card Management Project integrates AMEX card processing into the POS system, enhancing cash flow management, tax receipt generation, and reporting capabilities through a secure API for real-time transaction updates. The integration supports transaction processing, balance inquiries, card authentication, and customizable reporting tools while improving inventory management, CRM, loyalty programs, and real-time analytics. Responsibilities: Facilitated requirement gathering session, documented business requirements, and developed fifty user stories and acceptance criteria regarding the integration of AMEX card processing and enhancing the requirement definition by 30%. Developed 20 API specifications for transaction processing & card authentication interface with the technical team for POS integration, leading to a 25% improvement in transaction security. Created 5 data flow diagrams to describe POS and AMEX system integration and improved communication with the stakeholders by 40%. Wrote 3 technical specification documents to describe APIs and integration requirements, thus creating an implementation guide and shortened development time by 15%. Managed the integration and addressed different integration-related issues with cross-functional teams and implemented proper test plan and defect analysis session thus decreasing integration problems to the level of 20%. Environment: Jira, Postman, MS Visio, MS Excel, Smartsheet, Power BI, SQL Server, GitHub, Selenium, Slack BUSINESS ANALYST | 06/2014 - 08/2016 HDFC Maharashtra, India PROJECT: HDFC DIGIPOS: A SMART HUB PAYMENT SOLUTION HDFC Bank s DiGiPOS (Smart Hub Payment Solutions) provides an integrated platform for managing various payment methods, using microservices architecture and RESTful APIs for scalability. It features relational and NoSQL . . databases for data analytics, ensures security with end-to-end encryption and OAuth 2.0, and supports multiple payment gateways, automated inventory updates, and order management. Responsibilities: Led 20 Agile meetings, including scrums and sprint planning, to ensure timely feature delivery and resolve team issues. Conducted 15 business analyses through interviews, workshops, and surveys, detailing requirements in BRDs, FRSs, and User Stories, and mapped processes for optimization. Documented microservices interactions, identified integration issues, and provided API specifications for RESTful services. Developed and conducted 8 end-user training sessions, created materials, and provided ongoing support for smooth transitions. Supported database design with SQL and NoSQL models, performed data validation, participated in UAT, and documented security protocols and API integration points. Environment: Jira, MS Suite, Postman, Docker, MySQL, OAuth 2.0, Razorpay, Paytm, CCAvenue, Tableau, ERPNext EDUCATION Master of Science: Analytics 08/2016 07/2018 Harrisburg University of Science and Technology Harrisburg, PA, USA Bachelor of Science: Computer Science 04/2011- 03/2014 Nagpur University Maharashtra, IN CERTIFICATIONS Certified Business Analysis Professional (IIBA- CBAP) Keywords: quality analyst user interface business intelligence sthree information technology microsoft Pennsylvania