Home

Madana Gopal - Sr. Business Systems Analyst/Technical Product Owner

[email protected]

Location: Boca Raton, Florida, USA

Relocation:

Visa: H1B

SUMMARY Business Systems Analyst/Product Owner with 12+ years of experience supporting business solution software and analyzing business operations. Aiming to utilize my strong prioritization skills and analytical ability to achieve the goals of your company. Recognized as a hands-on, pro-active troubleshooter who can rapidly identify business problems, formulate strategic plans, initiate change and implement new processes in challenging and diverse environments. A result-driven innovative and dynamic Business Analyst with a successful background in Requirement Gathering, Technical Documentation and Software Validation. Have excellent analytical, interpersonal and communication skills. Robust problem solving, decision making, interviewing and organizational skills using innovative methods. SPECIFIC EXPERTISE Strong experience in all phases of Software Development Lifecycle (SDLC) using Waterfall, Agile/Scrum. Experienced in conducting/Facilitating Client meetings, User Trainings and UAT (User Acceptance Testing) sessions. Strong understanding of the business process, Scope of the Project and User requirements. Experienced in creating System Requirement Specification documents, User stories, Sprint & Product Backlogs according to functional and technical specifications. Managing different teams in off-shore/on-shore and ensuring the project meets the deadline and delivering the requirements on time. Excellent in time management and multitasking skills, which help in conducting project meetings, reviews, walkthroughs, and customer interviews according to the varied needs of the people involved. Strong experience in writing test cases/strategies and performing Functional, QA, UAT and Performance testing. Strong experience in testing Web Services/API request and response using SOAP UI/Postman. Development and Maintenance of documentation using the Departmental templates according to established company guidelines using MS Office and MS Visio. Excellent Team Player with very good verbal and communication skills, strong and flexible. Excellent interpersonal skills for coordinating with various technical and managerial teams at all levels and have expert facilitation and collaboration skills. SKILLS Methodologies Agile, Rational, Waterfall Case Tools Rational Requisite Pro, UML, SOAP UI, FileZilla, Site Core CMS Workflow Tools MS-Excel, MS-Word, MS-PowerPoint, MS- Visio, JIRA, Confluence, TFS, ADO, Aha Databases MS-SQL Server, PL-SQL. CERTIFICATIONS CSM (Certified Scrum Master) SFC (Scrum Fundamentals Certified) EDUCATION MASTERS: COMPUTER SCIENCE (2013-2014) from University of Central Missouri with 3.60 GPA. BACHELORS: COMPUTER SCIENCE ENGINEERING (2006-2010) form Jawaharlal Nehru Technological University Hyderabad with 3.45 GPA. PROFESSIONAL EXPERIENCE Assurant Solutions, FL Jan 2023 Ongoing Senior Technical Product Owner Assurant Solutions is part of Assurant.Inc, a global provider of Specialty Protection Products and related services. Started working on Assurant Housing/Rental Insurance portal (B2C) for US which allows customer to purchase home insurance for Condo, Townhome & Manufactured homes directly from Assurant. Involved in the project starting from initiation/SOW, determined the project s scope for MVP delivery. Responsibilities: Created SOW/MVP delivery plan before project kickoff for clear understanding of the scope prior client sign off. Understand client existing API s and map data accordingly (Map API fields to Backend/Frontend UI fields) Manage content in Sitecore (CMS) and update as per the business needs and main all the pages of the portal in QA and UAT environments. Work with UX designer to develop new and rich portal design to make it more user friendly. Review/Approve finalized UX designs. Understand and articulate business requirements from user interviews, sessions with SME and As Is behavior analysis. Converting the Business Requirements into User Stories/PBI s for Product Backlog and further prioritize them by working with the product owner. Conducting Brainstorming sessions with Solution/Technical Architects to finalize the solution approach to develop the functionality. Developing/Creating Epics, Features & user stories/PBI s in Azure DevOps. Participated in all types of Scrum ceremonies following Scrum principles, like Product/Sprint backlog grooming, Daily Stand Up s, Poker sessions for effort estimation, Sprint Retrospective sessions. Review/Approve Test Cases created by Offshore QA team and making sure they are in line with the requirement captured in the User Story. Performing extensive Functional, QA, UAT, Integration and Performance testing of the application, Web Services using SOAP UI tool to make sure the functionality is working as it is supposed to. Route Cause analysis for each defect which will avoid similar issue in future. Environment: MS Office, TFS, ADO, SOAP UI, .NET, PL/SQL, Windows, VISIO, FileZilla. Lee Hecht Harrison (LHH), FL July 2020 Jan 2023 Senior Technical Product Owner LHH is a division of The Adecco Group the world s leading HR solutions partner LHH works with more than 7,000 organizations in over 60 countries around the world. On boarded as a Lead Business Systems Analyst to design/enhance portals for Hiring Managers/Recruiter s & Candidate (CMP). Hiring Manager portal enhancement enables hiring managers to post new jobs and search for open jobs in partner organizations, match talent for the open jobs and recommend suitable jobs to the candidates. Candidate portal (CMP) enhances the experience for candidates to search/apply to open jobs, track application status and helps candidates prepare for an interview/upgrade skills by connecting to a mentor/coach. Successfully completed phase 1 & 2 implementation. Responsibilities: Capturing Business Requirements and converting them into Ideas>Epics>Features>User Stories/PBI s for Product Backlog and further prioritize them by working with business stake holders. Understand and articulate business requirements from user interviews, sessions with SME and As Is behavior analysis. Data mapping from Legacy system to make sure all existing functionalities are covered in the requirements captured for the new portal along with improving overall user experience. Work with UX designer to develop new and rich portal design to make it more user friendly. Facilitated all types of Scrum ceremonies following Scrum principles, like Product/Sprint backlog grooming, Daily Stand Up s, Retrospective sessions and Provide Meeting Minutes for important project meetings and captured Action items for each team member. Analyzing systems As-Is & To-Be capability for new business migration. Manage content in Sitecore and update as per the business needs and main all the pages of the portal in QA and UAT environments. Align/work with AI vendors like Textkernal & Sky Hive to make sure the requirements are clear and accurate data/information is delivered to the user portals. Defining the approach, scope, techniques and risks & assumptions during QA testing. Review/Approve Test Cases created by Offshore QA team and making sure they are in line with the requirement captured in the User Story. Presenting Demo s & Preparing UAT manual with detailed step by step process to test respective user stories/PBI s in a sprint. Environment: MS Office, AHA, ADO, SOAP UI, .NET, PL/SQL, Windows, VISIO, CMS Sitecore. Assurant Solutions, FL Jan 2018 June 2020 Senior Business Systems/Quality Analyst Assurant Solutions is part of Assurant.Inc, a global provider of Specialty Protection Products and related services. Started working on GDPR (General Data Protection Regulation) compliance project for Europe in Elita custom application which allows the customer to Restrict their personal data as per the regulation, project s scope is to enable Restriction/Un-restriction of customers data based on their requests as per GDPR defined guidelines. Played the role of a Business Systems/Quality Analyst and Scrum Master. Worked on for gathering requirements for several enhancement, compliance and Migration projects for Europe & LATAM clients and convert them into User Stories/PBI s along with preparing Product/Sprint backlogs. Responsibilities: Understand and articulate business requirements from user interviews, sessions with SME and As Is behavior analysis. Converting the Business Requirements into User Stories/PBI s for Product Backlog and further prioritize them by working with the product owner. Conducting Brainstorming sessions with Solution/Technical Architects to finalize the solution approach to develop the functionality. Developing user stories/PBI s in TFS and linked them to appropriate Epic s/Features and managed the entire Agile Board in TFS. Migrated from TFS to ADO and updated all the work items and backlogs to new ADO application. Participated in all types of Scrum ceremonies following Scrum principles, like Product/Sprint backlog grooming, Daily Stand Up s, Poker sessions for effort estimation, Sprint Retrospective sessions and Provide Meeting Minutes for important project meetings and captured Action items for each team member. Execute backend scripts in Model environments to configure the system as per dealer specifications and to perform functional testing. Responsible for configuring & updating dealer/client settings in production environment after each release. Review/Approve Test Cases created by Offshore QA team and making sure they are in line with the requirement captured in the User Story. Performing extensive Functional, QA, UAT, Integration and Performance testing of the application, Web Services using SOAP UI tool to make sure the functionality is working as it is supposed to. Route Cause analysis for each defect which will avoid similar issue in future. Analyzing systems As-Is & To-Be capability for new business migration. Defining the approach, scope, techniques and risks & assumptions during QA testing. Conducting User Story Demo/Walkthrough sessions with end users to prepare them for UAT s. Preparing UAT manual with detailed step by step process to test respective user stories/PBI s in a sprint. Providing project manager with regular status updates assisting the overall project management initiative. Environment: MS Office, TFS, ADO, SOAP UI, .NET, PL/SQL, Windows, VISIO, FileZilla. World Fuel Services, FL Senior Business Systems/Scrum Master Jan 2016-Dec 2017 World Fuel Services Corporation is a Fortune 100 company providing aviation, marine and land energy, logistics, and technology solutions to customers and suppliers around the world. On boarded the project at sprint 2 as the existing BA had to move to a different project, since then I was responsible for developing Product Backlog and Sprint Backlog by conducting JAD sessions with SME s/End Users and handled the project from Sprint Backlog Grooming till User Acceptance Testing using Agile SDLC which led to a successful completion of the project with minimal supervision and 100% user satisfaction. Responsibilities: Reviewed, analyzed and evaluated business systems, processes, and company needs. Gathered business needs that will help the business reach his/her goals, with a focus in solutions, and coordinating with the experts in each of these fields to bring all of the required elements together. Gathered requirements for developing/enhancing internal custom applications. Created Product & Sprint Backlogs in JIRA by prioritizing the User stories appropriate for each Sprint. Developed and documented use and test cases that will sufficiently test the systems and reproduce real-life end-user behavior. Conducted and facilitated workshops with business users and IT staff. Prepared and delivered presentations to technical and non-technical audiences. Conducted Brainstorm sessions for better understanding and refining of requirements in coordination with multiple teams. Created User Stories in Confluence and linked them to the epic s created in JIRA and managed the entire Agile Board. Assigned work to the entire team members along with the time estimates for each task in Software Development Lifecycle. Hosted all the Daily stand-up meetings and the Project Scrum meetings, Sprint/Backlog Grooming, Sprint Retrospective sessions to track and plan the work/status of each team member and go through the Agile Board Report in JIRA. Prepared Daily Meeting Minutes in Confluence along with the Action items assigned to team members for that day. Presented Demo s to the business after each successful Sprint for the User acceptance. Conducted Retrospective meetings after completion of each Sprint in order to get the feedback from the business as well as the team members regarding the performance in that particular Sprint. Provided training to users and involved in conducting UAT sessions to gain user confidence and approval. Performed requirement walkthroughs with the Dev, QA and Production Support teams with the aim to develop testing strategies and test plans such that test cases reflect user needs. Performed extensive Functional/QA Testing for the web & custom applications in the TEST environment to make sure all the functionality is working as it supposed to and make sure all the points in the User Story are covered. Provided project manager with regular status updates assisting the overall project management initiative. Environment: JIRA, Confluence, MS - Office, SQL, Windows, Visio. Charter Communications, MO Dec 2014 -Dec 2015 Business Systems Analyst A leading broadband communications company and the fourth-largest cable operator in the United States focused on integrating the highest-quality service with clearly superior entertainment and communications products to deliver video, high-speed Internet and phone service to homes and businesses. As a Business Analyst I worked on developing a web/mobile application for the end users (customers) Responsibilities: Acted as a liaison between the business team and technical team in resolving conflicts between them. Involved in Project Management including documenting and scheduling in the system life cycle. Understand and articulate business requirements from user interviews, sessions with SME and As Is system. Responsible for writing Business Requirement Specifications (BRS) and User Stories for the Mobile and Web applications. Performed basic SQL queries to test and ensure the functionality of the database. Created Data Models for database testing. Hosted all the Daily stand-up meetings and the Project Scrum meetings to track the work status of each team member and go through the Agile Board Report in JIRA. Conducted JAD sessions for Feasibility, Adaptability and Risk Analysis of the critical and high- risk areas of the application. Conducted review meetings with the development and testing teams to make sure that the functionality of the application meets the expected results and is in-sync with the requirements and the business process models developed during the inception stage. Performed functional/UAT testing for the web applications on different browsers as well as mobile/tablet devices (both android & IOS). Participated/facilitated sprint planning, daily scrums, testing, retrospectives and sprint reviews. Interacted with the users and stakeholders to gather Business Requirements, analyzed data/workflows, defined the Project scope and performed Cost/benefit analysis. Developed Use Case, Business Flow, and Activity Diagrams using Visio so that developers and other stakeholders can understand the business process. Performed extensive Functional/QA Testing for the web & custom applications in the TEST environment to make sure all the functionality is working as it supposed to and make sure all the points in the User Story are covered. Conducted walkthroughs and meetings with the project team and end-users to formulate the SRS document and use case specifications. Used MS Project to do work break down structure of project and estimated project tasks, resources and collaborate with team members. Environment: MS office, JIRA, TFS, Visio, SQL Server, UML, Windows 2000. Unigo INC, TX Systems Analyst Mar 2014-Nov 2014 Unigo is an IT Services, Consulting and Solutions Company with primary focus on providing innovative solutions to our customers with concentrating on areas including Application development & maintenance, Enter price Mobility Solutions, Business Analytics, Visualization & Collaboration, Cloud computing and Infrastructure Management. It now covers multiple industries, numerous geographies and flexible delivery models, as well as the state-of-the-art technologies. Responsibilities: Managed User Experience related performance, initiatives, and projects. Identified new Business requirements and became well - Versed in Root Cause Analysis and ensured prioritizing the requirements through Weekly sessions. Gathered requirements for developing Web/mobile applications. Got trained in Agile SDLC methodology. Prepared Data for Weekly Operations Meeting and actively participated in daily meetings and discussed about the roadblocks and Action Items. Created product Backlog, Sprint Backlog and managed User stories. Actively participated in QA Testing and assisted the QA team by developing test plans and test cases. Created on - call escalation tickets using JIRA. Performed basic SQL queries to create/update/delete data for testing purposes. Conducted weekly sessions to finalize the impacts and root cause, group responsible and any other information supposed to go on status reports. Maintained and evolved documentation for change management process. Documented the meeting minutes after every meeting and actively participated Sprint planning Meetings. Environment: MS - Office, SQL, Windows, JIRA. SHAKYA Technologies, India Aug 2010 Dec 2012 Junior Applications Analyst SHAKYA Technologies, leader in providing reliable security solutions through computing and creative excellence. Committed to delivering the best solution for each client, we fuse technology with business strategy to address our client s current needs and position them with advanced technology. Worked as a Junior Application Analyst for SHAKYA, worked in a development team in building web application as per software required specifications. Responsibilities: Facilitated and participated in the Daily review meetings to track the work of the team members. Clarified and prioritized requirements by conducting brainstorming sessions with the stakeholders and SMEs. Prepared Daily Meeting Minutes along with the Action items assigned to team members for that day. Gathered the requirements by attending the project requirements meeting with the end users. Assisted the senior Business Analyst in writing the Business Requirement documents. Worked closely with QA and Developers to clarify/understand functionality, resolve issues, nail down bugs and resolve them, provide feedback and fine tune the entire development process. Visited the client location to ensure all the requirements are captured according to their need and to update on the application development status. Participated in the client application training sessions and prepared slides for the presentation using MS power point. Performed basic SQL queries to test and ensure the functionality of the database. Created Data Models for database testing. Performed Functional/Manual Testing in the TEST environment to make sure all the functionality is working as it supposed to. Participated in the UAT sessions and was responsible for getting the UAT approval from the client. Environment: MS - Office, SQL, Windows. Keywords: quality analyst business analyst artificial intelligence user interface user experience information technology golang microsoft procedural language Florida Missouri Texas