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Suryanarayana Toleti - Sr Oega developer/LEAD/Architect

[email protected]

Location: Detroit, Michigan, USA

Relocation: YES

Visa: H1B

Pega certified Lead System Architect (LSA), CSSA, CSA and CPDC. Having overall 14 years IT experience with 10+ years of experience in Analysis, Design, Development of Pega PRPC Applications and 4+ Years experience in Java/J2EE related applications. Professional Summary: Expertise in Full Pega Implementation cycle including Analysis, Design, Development, Integration, Testing and Deployment Phases of PRPC Applications. Good experience in working with PRPC 7.x & 8.x versions. Expertise in translating business requirements into functional and technical specification with data mapping and application process flow. Good understanding of UX/UI and experience on working with Portals, Skins, Flow Action, Sections and all the UI components. Expert in implementing integrations such as REST, SOAP, File Listener, Email listener, MQ(JMS) and Error handling. Good exposure in interacting with Business partners and clients. Good experience in troubleshooting & performance tuning using debugging tools such as Tracer, PLA, PDC (Pega Diagnostic Cloud), Clipboard, PAL, DB Trace and System management Application (SMA). Experience on creating technical rules such as Data Pages, Activities, Data transforms, Flows, Case Types, Case Management, Flow Actions, Data flows, Reporting using BIX, Declarative rulesRouting, SLA Agents(Queue processor and Job Scheduler,Back ground processing using utilities, Decision rules etc. following the branching strategy. Good understanding of Pega Cosmos(React) and Constellation Architecture. Good exposure towards Pega Best Practices and Guardrails. Ability to effectively troubleshoot technical issues as and when arise during project life cycle. Having good communication and analytical skills, self-motivated independent problem-solving attitude and always willing to learn. Expertise in Agile framework. Good knowledge in Insurance Domain. Strong in OOPS Concepts and Java programming. Ability to quickly master new concepts and easily adapt to new Technologies. CI/CD process flows using Pega deployment manager and Jenkins. Good at verbal, written communication and soft skills. Technical Skill set: BPM Tools PEGA PRPC 7.x, 8.x Programming Languages Java/J2EE, PL/SQL Other Technologies HTML, XML, CSS, Java Script, UI/UX Web/Application Servers Tomcat, Jboss, Web sphere Database Oracle, MS SQL IDE Eclipse, STS, RAD, Admin Studio, Dev Studio, App Studio Tools TOAD, SOAP UI, Postman, SQL Designer studio Certifications/Frameworks: PEGA Certified LEAD System Architect (LSA) V7.4. PEGA Certified Decisioning Consultant (CPDC) V7.3. PEGA Certified Senior System Architect (CSSA) v7.2. PEGA Certified System Architect (CSA) v6.1. Oracle Certified Java Programmer (OCJP) V1.6 PAHM Certified U.S HealthCare Smart Claims Engine (SCE) Health Care Indutry Framework (HCIF) Good at Agile framework Good at Devops concepts for CI/CD Good at AWS concepts Good at Docker and Kubernetes concepts POC on Pega Robotics Automation (RPA) Academic Summary: B. E in Electronics & Instrumentation in 2008 with 80% from Sir C.R.REDDY Engg College, Andhra University, Visakhapatnam. 12 Standard from Higher Intermediate Education Board, Hyderabad in 2003 with an aggregate of 93.7%. 10th standard from Secondary Education Board in 2000 with an aggregate of 92.6%. Achievements & Awards: Go Above and Go Beyond IMPACT Awards Technovator Outstanding Performer SPOT Performer Achievers Club Projects and Assignments PROJECT # 1 : NextGen Grievance & Appeals Client : Elevance Health Inc, Norfolk, VA, US Environment : PEGA 8.4, 8.8 Duration : Sep21 - Jul24 Role :Pega Architect/ Engineer Lead Sr Description: NextGen IT team Provides end to end IT Delivery and support for various legacy systems owned by Elevance Health Inc. Pega NextGen Grievance and Appeals: This team is responsible for developing, enhancing and integrating various systems across Commercial, GBD and Payment Dispute LOB s. Responsibilities: Worked as an Engineer Lead Sr, responsible for end-to-end delivery of the team. Worked hand in hand with onshore and offshore teams for entire Case life cycle Design and implementation. Requirement analysis of all the System Use Cases provided for development. Designed and developed Business process workflows with modularity by adhering to Pega Coding and Guardrail standards. Successfully implemented various critical Integrations (SOAP/REST/Document/Listeners) and solutions with external systems. Does performance evaluation of the whole system for every release. Coding, Reviewing and documentation for self and peers. Implemented various PRPC components like Process flows, Data Pages, Flow Actions, Data transforms, Activities, Reports, Declarative expressions, Indexes, Work groups, Access groups, Work Queues, Reporting (BIX), Security and listeners. Involved in creation of Integration Services and Connectors, document repository (Sharepoint). Designed appropriate Decision rules, functions and Utilities, SLAs, Notification and correspondence and generation of PDF s. Debugging existing issues using tools Tracer and Clipboard. Performance analysis using PAL, DB Trace and Splunk . Involved in creation of UI components like Sections, Harness & skin. Responsible for post release maintenance and Support activities. Responsible for overall team delivery and reporting to the client adherence to Agile principles and standards. Responsible for task allocation and tracking of team members. Responsible for new members on boarding and KT plan execution. PROJECT # 2 : Business process Automation (BPA) Client : Tracfone Wireless Inc, Miami, US Environment : PEGA 8.2.1 Duration : Jan 2020 Sep 2021 Role : LEAD Pega Developer Description: TracFone Wireless, Inc. (TFWI) is an American prepaid, no-contract mobile phone provider. TFWI is a subsidiary of Mexico's largest telecommunications company, Am rica M vil, and offers products and services under several brands. It operates as a mobile virtual network operator (MVNO), holding agreements with the United States' largest wireless network operators to provide service, including Verizon Wireless, AT&T Mobility, T-Mobile US, Sprint Corporation, and U.S. Cellular. Business process Automation (BPA): This team is responsible for automation of the existing paper based internal legacy applications (approval processes) into PEGA based approval flows. Below functional flows are automated part of this assignment. POR (Purchase Order Request) CRF (Contract Requisition Form) IIR (Internal Inventory Request) TS (Term Sheet) MPR (Marketing Purchasing Request) RDR (Retailer Deduction Requisition) PROJECT # 3 : Claims Automation Client : Cigna Health Insurance, Raleigh, NC, US Environment : PEGA 7.2.1 Duration : Aug 2018 Dec 2019 Role : Senior Pega Developer Description: Claims Automation for Email channel - Implemented to automate the claim process specific to Email channel by extracting keywords from the customer email like Policy Number, Claim Date, Location, Vehicle number. The values will be validated against the given formats using Java regular expressions. Once the necessary details are extracted, the claim case is triggered and settled accordingly. Responsibilities: Implementation of Keyword extraction using Java Regex using given patterns. Design and implementation of Email Listener, exceptional handling, validations, Work queues and Work groups. Implementation of Duplicate logic and Case updating when a customer sends a follow up email. Implementation of Integrations connectors REST and SOAP. Worked on Activities, Data Transforms and Agents. Worked on SharePoint integration for sending attachments. Worked on Reporting needs. Worked on Dashboard customization. Perform unit testing of the application and packaging the code to higher environments. PROJECT # 4 : Enterprise Pricing System (EPS) Client : Cigna Health Insurance, Raleigh, US Environment : PEGA 7.2 Role : Senior PEGA Developer Description: The Enterprise Pricing Module is a set of BPM functionality implemented on the Pega PRPC platform. On top of the PRPC base framework is layered the Healthcare Industry Framework (HCIF) as well as the Smart Claim Engine (SCE). Key Responsibilities: Analyzing business requirements Coding, Reviewing and documentation. Designed and developed business process workflows. Implemented various PRPC components like Decision tables, Data transform, Activities, SLA s, Email Listeners, File Connectors, Parse rules, and Declarative expressions. Involved in creation of Integration Connectors and services (SOAP & REST) Worked on SLAs, Notification and correspondence. Designing appropriate decision rules, functions and Utilities. Debugging existing issues using tools Tracer and Clipboard. Performance analysis using PAL & DB Trace. Involved in creation of UI components like Sections and Harness. Worked on creation of Flows and Flow Actions. Created Rules for Validation, Integration rules. PROJECT # 5 : Loan Origination Client : CGI (Banking US) Environment : PEGA 7.1 Role : Senior PEGA Developer Description: Loan processing application provides a quick estimation of how much EMI an individual has to pay for home loan. Loan amount will be estimated on the provided EMV (Estimated Market Value) of the property. The lender can place conditions on the Loan Amount based on many factors. The EMI will be calculated based on tenure, loan amount, interest rate (fixed and floating).Once the customer is satisfied with the EMI, loan will be approved and the amount will be credited to the customers loan account. Loan servicing generally covers everything after disbursing the funds until the loan is fully paid off. PROJECT # 6 : Customer service work desk Client : TCS( Leading Insurance Provider) Environment : PEGA 6.2 Description: CSWD Workflows is the portal-based application used by CSRs of Insurance companies to provide services to all their customers. The main purpose of this application is to track all the incoming requests so that back-office users can act accordingly and complete the work. PROJECT # 7 : Claims And Cash Management System (CCMS) Client : NttData (Mccamish Insurance) Environment : PRPC 6.2 Description: Claims is an application developed to enable the Marsh BPO to take in the First Notification of Loss and process the claim proceeds. This application provides the work flow mechanism for life insurance business policies, which mainly deals with Claims of nature Death, Accidental Death and Dismemberment, Wavier of Premium, Hospital Indemnity Plan, Cancer, Short- and Long-Term Disability, etc. Project # 8 : Retail Business Solutions Client : NttData (Vanguard Inc) Tool : PEGA PRPC 6.2 Description: This project basically deals with the products provided by business. When a user selects a process (Account closure, account opening etc.) then he will select the task regarding that process known as task. Then user able to work and perform different task related to the task (scanning of a doc, amend the case, suspend the case, select a form to print, withdraw the case, select the process or task (if wrongly selected).In a nut shell this project is all about the, different task a user can perform with a product type. PROJECT # 9: DOT (Digital Online Technology) Enhancements Client : NttData (Hanover Insurance, US) Role : Pega Developer Description : Digital Online Technology (DOT) is considered key to Leading Insurance Company s future and is targeted to deliver a whole of business solution across 1 million business customers. DOT is a complex bundled offering and deliver involves coordination across multiple product groups and associated systems as well as multiple sales and service channels. PROJECT # 10: Joint Wayside Detection System Client : NttData (Hanover Insurance, US) Role : Java Developer Description: JWDS project aimed at the safety measurements of the train which will be passing by the track. The detectors which are at the wayside of the track will be sending the information via queues to the parsing system. The detectors trace out various information regarding load, heat generated, faults in wheels and bearings etc. The system will process and validate the information according to the pre-defined rules and threshold values. If there are any deviations or faults the system will alert the concerned system/person according to the severity level. The valid information will be sent to various systems and will be shared with the other railroad carriers also. PROJECT # 11 : Junction & Switch settlement Client : CSX Transportation, US Role : Java Developer Project Description: JWDS project aimed at the safety measurements of the train which will be passing by the track. The detectors which are at the wayside of the track will be sending the information via queues to the parsing system. The detectors trace out various information regarding load, heat generated, faults in wheels and bearings etc. The system will process and validate the information according to the pre-defined rules and threshold values. If there are any deviations or faults the system will alert the concerned system/person according to the severity level. The valid information will be sent to various systems and will be shared with the other railroad carriers also. Keywords: continuous integration continuous deployment user interface user experience message queue access management database rlang information technology golang microsoft procedural language North Carolina Virginia