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Arvind Muthudurai - Business Analyst/Scrum Master

[email protected]

Location: Manchester, Connecticut, USA

Relocation: OPEN

Visa: H1

Aravind Muthudurai | 2017715874 | [email protected] Linkedin: linkedin.com/in/aravind-muthudurai-b46566122 Professional Summary Scrum Master / Business Analyst with 12 years of Industry experience with strong experience of systems implementation for Group Benefit Customers with Requirement gathering, Workflow Analysis, claims process mapping and Data analysis. Subject Matter expert of Group Benefits Business and Products like Life, Disability, Accidental Death and leave management products and financial management. Has played the Scrum Master and Lead BA for The Hartford Insurance Group Benefits Division. Proven to be a highly regarded and trusted consultant to both business and technology owners; strong facilitation and communication skills and working independently with Business user, End customers, claim Analyst and Operations team. Experienced in managing teams and IT leadership level discussions and program updates; maintained key relationships with vendors and executives to facilitate effective completion of assigned initiatives. Certified with PSM (Professional Scrum Master). As a Certified SCRUM Master and possess experience in Coaching/Mentoring/Facilitating the SCRUM team Expertise in Project and portfolio management application. Expertise in creating work plans, project milestones, Business process modelling notations, work break down structure, risk registers, implementation plans, and budget tracking Possess experiences in Application development & Maintenances including modernization using Cloud concepts and the application maintenances. Extensively worked with Insurance applications like Group Benefits, Claims administrative Systems, Life Insurance, Renewals & Group Reinsurance. Have sound understanding of Software Development Life Cycle (SDLC) methodologies like Agile SCRUM, KANBAN & Waterfall model, Service Delivery/ Incident management/ Service, problem Management. Even in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships. Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud. Strong communication & relationship management skills, enthusiastic & self-driven Core Competencies System Analysis, Requirements Gathering, User story Refinement, Facilitating Business process / Requirements calls. End to End functional process of Group Benefit Systems. Business Process Optimization, Client Relationship Management Agile Methodology, Agile process. Salesforce Admin, Rally Admin Functions, Blueprint tools Distributed/Multi-partner Team Management. Technology Languages - Lotus Script, Lotus Notes Formula, JavaScript, HTML, CSS, Salesforce (Apex Triggers & Classes, Visualforce, Workflows, Reports, Dashboard), CSS Database & Tools Salesforce.com, Data Loader, Lotus Notes, MS-Access Other Utilities - Data Loader, Blue-wolf Integrator, Salesforce-to-Salesforce, Apex Explorer, Rally, Service Now. PROFESSIONAL EXPERIENCE The Hartford Insurance April 2016 - Till Date Program Lead BA Group Benefits Client The Hartford, Role Scrum Master / Business Analyst Location Hartford, Connecticut Role and Responsibilities Playing the role of Onshore Senior Business Analyst and performed Business / Systems analysis activities for Group Benefits claims, Finance system by directly working with Business, Life Practices, Group Re -Insurance Business Stakeholders for new Business enhancements and collecting the requirements. Part of New product implementation from End-to-End systems in GB. As a SCRUM MASTER facilitated the SCRUM team on the Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective & Backlog refinements. Mentored/Coached the SCRUM mythologies guiding the teams towards process improvement and committed SPRINT/product goals Monitor the team performance by using Burn down, velocity and other agile metrics and share with Project stakeholders Identify risks to the project pertaining to resources and timelines As a Project Manager for 3 business unites (Distribution, AIG Life & AIG Direct), responsible for day-to-day service delivery (Application development, maintenance & support) and manages the onshore/offshore teams for successful delivery. Translating stakeholder requirements into tangible deliverables such as functional specifications, user cases, user stories, workflow/ process maps, data flow/ data model diagram. Collaboration with the RTE & Business for SAFe practices PI Planning, Product owner for Product/ Sprint back log updates in CA Agile Central (Rally). Managing projects, developing project plans, and monitoring performance via Agile Methodology tools and producing reports and reporting to various stakeholders. Prioritizing initiatives based on Business needs and requirements. Conduct elaborate requirements review sessions with business owners and technical teams. Translating Business requirements to IT system requirements across multiple systems. Coordinating with in the team to provide estimates and impact assessment for the Change request and other business initiatives. Exceptional ability to maintain and build client relationships, able to comfortably converse with all facets in the client organization. Managing and assisting Business for user acceptance testing and coordinating the release activities. Project 2 Jan 2014 April 2016 Program Life & Claims App development Client Voya Financial Application Support Role Lead Developer Role and Responsibilities Responsible for high quality requirements, design, coding, unit, system, integration and acceptance testing. Having full experience of SDLC. As an Application Developer analyze and develop solution for many technical issues. Coordination with the Customers understanding their problem and providing resolution to their requests/problems and incidents. Subject matter expert and primary point of contact for Business as well as vertical teams for any support/issues related to application. Contributing suggestions, best practices to vertical as well as to Business for application activities. Co-ordination with the Client(s) and providing resolution to their standard service requests and incidents. Achieved 100 % Resolution SLA in solving client issues. Worked on enhancement type tickets with adhering to the coding standards. Attending Weekly Status Calls / Meetings with the Service Manager and keeping a track of all the action items. Managing Monthly activities like creating Monthly Status Report, SLA Adherence Report and Quality related work. Coordinating with in the team to provide estimates and impact assessment for the Change request and other business initiatives. Exceptional ability to maintain and build client relationships, able to comfortably converse with all facets in the client organization. Managing and assisting Business for user acceptance testing and coordinating the release activities. Participating in design decisions, putting together design documents. Providing trainings to all new joiners in the team. Project 3 Jan 2012 Dec 2013 Program Application Migration Client Horizon Role Developer Role and Responsibilities Application Developer for Migration team. Responsibility of Programming/Development of the Analyzer Tool as per coding standards to identify the applications suitable for SharePoint platform. Responsibility to Analyze the selected applications in depth and identified the re-usable components to be built in SharePoint. Providing the demo with the analyzed report to the customers and help them to decide the target & timeline for those applications. Providing the proper and deep demo of the analyzed applications to the SharePoint analysis team to develop the Migration Specific Document and performed the same with the testing team to ensure the accuracy for wave 0 applications. Participating in design decisions, putting together design documents. Coordinate work/task allocation for the offshore Development team clarify queries, coordinate implementation and Unit Testing. Certificates No Name of Certificate Year of Completion 1 Salesforce Platform App Builder 2019 2 Salesforce Certified Administrator 2020 3 Salesforce Sales Cloud Certified 2021 4 Professional Scrum Master 2021 5 Salesforce Service Cloud Consultant 2022 6 Salesforce CPQ Specialist 2023 EDUCATION Title of the Degree with Branch College/University Year of Passing B. Tech Information Technology Madha Engineering College 2011 Keywords: business analyst information technology microsoft California Colorado