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Rosalin - Sales force Architect

[email protected]

Location: Alpharetta, Georgia, USA

Relocation: Yes

Visa: H1B

Email :[email protected] PROFESSIONAL SUMMARY As a Salesforce SME, strategic thinker who brings value by executing on business strategy under the guidance of a Business Solutions Advisor. The primary function is gathering and analyzing data to drive decisions for programs/initiatives/projects and developing and maintaining process and deliverable documentation. The Analyst works across impacted business units, to ensure process optimization. This is accomplished by participating with project teams as they work to implement the strategy set forth by senior leadership. was part of a team responsible for delivering enterprise cloud technology solutions. Wore many hats on my projects sharing responsibility for everything from requirements gathering, Salesforce configuration, testing, training and post deployment support. Worked alongside Solution Architects and Technical Architects to design, develop, and deploy large-scale enterprise solutions all while learning and growing your skill set. Work with clients and end users to gather, understand, and define business requirements. Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients. Work collaboratively with team members to design a solution that will meet a client s business requirements and fulfill user stories. Complete the configuration for user stories within Salesforce, Five9,omni-channel products, or other cloud-based technologies. Collaborate with developers to test and verify that solutions will meet the business requirements. Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training. Experience using Salesforce or similar CRM Products to develop client or business solutions. Hands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls. Proven ability leveraging analytical and problem-solving skills in a fast-paced environment. Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies. Strong presentation, communication (written and verbal) skills, and interpersonal skills. Ability to juggle and prioritize multiple tasks within a collaborative team environment. Demonstrates flexibility and willingness to do what it takes to get the job done. Drive and desire to learn and grow both technical and functional skill sets. Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio. Efficient administrator eager to leverage knowledge in cloud-based database management systems. Skilled in database security, backup and recovery with good understanding of automation and containerization tools. Team-oriented with strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure Salesforce Admin position. Ready to help team achieve company goals. High-performing professional with extensive experience managing large-scale, complex databases. Skilled in SQL and database management systems. Strong understanding of database design and data modeling with excellent troubleshooting skills. Smart and committed to staying up-to-date with new technologies and advancements. Top-notch SF Admin with solid background in designing and implementing data management solutions. Strong knowledge of database security, backup and recovery. Collaborative and dedicated to improving and optimizing database performance. SKILLS Salesforce Service Cloud, Apex Development & Customer Relationship, Core Cloud Computing - Salesforce expertise Work with clients and end users to gather, understand, and define business requirements Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients Work collaboratively with team members to design a solution that will meet a client s business requirements and fulfill user stories Complete the configuration for user stories within Salesforce, Five9,Omni-channel products, or other cloud-based technologies Collaborate with developers to test and verify that solutions will meet the business requirements Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training Experience leveraging and configuring Five9, omni-channel products to develop a solution Experience soliciting, gathering, and analyzing user input and requirements Experience documenting user stories and creating to-be process flow diagrams Experience collaborating with business stakeholders Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC) Data Quality Engineering and Relational Database Management: ETL - Informatica - Monitor, Designer and workflow & SQL Server Management Studio, Advanced Query Tool and Oracle, Workbench Insurance Data analysis Software Testing Life Cycle & Agile Best Practices - Business requirements understanding, Jira, TFS and Quality Centre Excel spreadsheets Project & Time management & Administrative skills & Organizational planning knowledge IT market understanding and Salary and benefits negotiations QA Technical troubleshooting with Computer skills & Collaboration Azure Test Plans were used as a service with Azure DevOps that provides a browser-based test management solution. It also provides crucial capabilities in exploratory testing, user acceptance testing, and planned manual testing. Essential Duties/Responsibilities Collaborate o Work closely with Business Partners and IT to effectively articulate and communicate the roadmap of the business capabilities needed to achieve the vision while identifying integration points and maintaining business continuity. o Serve as a liaison between the business and IT. o Collaborate with different departments and enterprise governance members to get new projects off the ground. o Contribute and create business Roadmaps. Guide o Gather and analyze data to drive decisions for programs/initiatives/projects. o Provide guidance and definition of business solution to effectively support business strategy. o Should be highly self-motivated, hardworking, an innovator, and proactive in finding solutions. o Track process errors and formulates a plan to prevent future errors of the same type. Create o Create E2E process flows that define the way in which the various departments in a company are integrated. o Create deliverables that drive decisions and actions. o Reorganize the company s process flow to better utilize resources. o Develop Business Cases to support chosen Business Strategies. o Design and puts into practice process improvements. Other projects and responsibilities may be added at the manager s discretion. Business Analysis Onboarding Data Analysis Scheduling Budgeting SQL Business Process Mapping Forecasting And Planning Operational Assessments Predictive Modeling Dashboard Design System Integration Testing Network Monitoring User Acceptance Testing (UAT) User Profile Customer Needs Assessments Setting Up Profiles Workflow Configuration Additional Information:Skills Summary - Domain Web Applications: Android & IOS API level testing, Mobile, and Tablet Cross Device & Cross Browsers via Sauce Labs manual and automation configuration setup,Workforce Now, Marketing Cloud, Sales cloud, Service Cloud, Lightening Web components, SDLC, Cloud, Salesforce. Banking/Finance: Customer engagement CRM, health, trading plat-forms, brokerage, asset management. Compliance: Asset Management Compliance Tools like Charles River Development and Global WEB Tool Application-Derivative back office and Trading Platforms Payroll: Workforce now and Run Insurance: Voluntary benefits, Active, Retiree, Group retiree, etc are the Data Cloud/data Migration DW/BI, ETL Data mining / modeling Programming Languages: SQL, C,C++, node js, oracle, AQT Operating System / ERP Version: Windows (Windows 7, windows 10) Tools / DB / Packages / Framework / ERP Components / Languages/Databases: SQL, JAVA, C / Oracle, DB2, MS Access, TOAD, SQL Developer, Informatic Power Designer, Workflow and Monitor, Beyond Compare, Perl Analyzer, SQL developer Software Methodologies: DevOps, Agile, Waterfall & Scrum Web Technologies: Cloud, Angular js, Salesforce, Lightening, DocuSign, Five9, Omni-Channel, Chat/Chatbots, IVR / Web, Scheduler, Genesis / Abacus Claims, Postman Automation Frameworks: DTF, ICEDQ, Night watch, Node js, WebStorm, Protractor, Cucumber, Jasmine, Provar, AccelQ, Copado Project Management Tools: Version One - V1 (Ultimate Edition -14) AGILE, Jira., Team Foundation server (TFS), HP QC, ALM, Azure Devops Build Tools: Maven, Jenkins, Bitbucket, GitBash Test Documentation: Expert in documenting requirements, test plan, test strategy, effort estimation, test Design and test reporting Cloud Applications: Salesforce.com and Charles River Development Accessibility Testing Tool: AxeDev Pro Wireframe Design: Figma, Envision, Miro Hardware Platforms: Intel Series WORK HISTORY Salesforce Senior Quality Assurance Lead Engineer / SME / Admin 11/2021 - Current ADP Marketing Cloud Project: SFMC Interaction Studio was used to design the web and email campaigns for multiple Internal Product Marketing projects such as for Essential learning, Premium learning, Comp Services, Nayya Benefits, Datacloud, Voice of Employee and compliance on demand for creating leads or nurture them through various sales or education details with click tracking reporting events and user segments variations. Roles and Responsibilities: Validated the SFMC Interaction studio: Web and Email campaigns for multiple Internal Product Marketing campaigns. Reported the Click tracking for events on the Ad Campaigns, Modal and Emails. Verified the User segment variations with different user experiences via A/B Type or Rule based percentile. Authenticated leads generation process from Web or Email Journey Nurture due to modal abandon done by user. Corroborated the Email / Web Ad campaign contents by substantiating the clickable actions buttons or links to expected redirected URLs. Confirmed the target audience fetched from the Data Extension with user client details with the Sales team for moving ahead. Performed User Accessibility Testing using AxeDev tools and Voice over (MAC) with Keyboard focus. Designed, developed, and implemented customized solutions using the Salesforce platform. This includes creating custom objects, fields, workflows, validation rules, triggers, Visualforce pages, Lightning components, and Apex classes. Reviewed code written by other developers for quality, performance, and adherence to coding standards. Optimized existing code and recommend improvements to enhance system performance and scalability. Customized Salesforce functionality through declarative tools such as Process Builder, Workflow Rules, Flows, and Validation Rules. HRO - Vega Total Source project: Sales Cloud Salesforce Application to document all the leads to fill in all underwriting and pricing, in order to make sure they are under company policies or rules for qualifying ahead to enroll as a company/account under ADP for serving the purpose of their interest in our software. Roles and Responsibilities: Experience in testing configure, price, quote applications for the Salesforce Communications, Media, and Energy & Utilities Clouds. Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective. Built automated test scripts to handle repetitive software testing work. Authored and maintained well-organized, efficient and successful manual test cases for entire team. Advised developers on problems with databases, performance and other issues. Tracked, prioritized and organized defects with Salesforce and Provar, working with development team to facilitate timely corrections. Debugged code and located root causes of problems by reviewing configuration files and logs. Utilized Agile software development methods to increase team efficiency by 99%. Performed tests on modules and full software implementations for more than 8 parallel vertical of same project per year as strategic automation framework from QA front. Tested functional and compatibility of new programs or updates in comparison to existing applications. Developed and maintained defect databases for known issues. Operated under Agile and Scrum frameworks to complete releases and well-organized sprints. Collaborated with developers and product owners to stay current on product features and intended functionality. Kept scripts and test cases updated with current requirements. Recommended changes and corrections to developers for optimal software performance and usability. Evaluated function, performance and design compliance of every product against design standards and customer needs. Reduced overall testing hours 95% by writing and optimizing automation test scripts in Provar. Identified and tracked defects with Jira and supported developers in resolving problems by completing additional tests. Incorporated delivery requirements into planning of testing schedules. Documented testing procedures for developers and future testing use. Experience with design and development of Salesforce CPQ Products and Price Lists. Understanding of the interactions of sales cloud as it relates to Salesforce CPQ. Highlevel understanding of Product Hierarchy / Product Rules Configuration Attributes / Pricing Rules. Salesforce administration (profiles, security, roles for approvals etc.) especially as it pertains to CPQ with Well-versed in software engineering principles along with Advanced Approvals is a plus due to Strong analytical and reporting capabilities, problem solving, negotiation, task and project coordination and organization skills. Excellent verbal and written communication skills; including documenting business processes, use cases and business requirements documentation, functional specifications, and test scripts/results. Salesforce Architect 07/2021 - 10/2021 Wells Fargo Service and Sales Cloud:Salesforce helps Wells Fargo run its business better across banking, mortgage, investing, credit card, plus personal, small business, and commercial financial services. Between them these businesses use 43 Salesforce orgs. Roles and Responsibilities: Participated in system development life cycle from requirements analysis through system implementation. Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation. Experience in testing configure, price, quote applications for the Salesforce Service and Sales Clouds relates to Salesforce CPQ. Salesforce administration (profiles, security, roles for approvals etc.) especially as it pertains to CPQ with Well-versed in software engineering principles along with Advanced Approvals is a plus due to Strong analytical and reporting capabilities, problem solving, negotiation, task and project coordination and organization skills. Designed, developed, and implemented customized solutions using the Salesforce platform. This includes creating custom objects, fields, workflows, validation rules, triggers, Visualforce pages, Lightning components, and Apex classes. Reviewed code written by other developers for quality, performance, and adherence to coding standards. Optimized existing code and recommend improvements to enhance system performance and scalability. Customized Salesforce functionality through declarative tools such as Process Builder, Workflow Rules, Flows, and Validation Rules. Azure Test Plans were used as a service with Azure DevOps that provides a browser-based test management solution. It also provides crucial capabilities in exploratory testing, user acceptance testing, and planned manual testing. Cloud Architect/Cloud DevOps Engineer: managing the entire Cloud architects design, develop, & manage cloud infrastructure, software development process from planning & coding to deployment & maintenance. Senior Salesforce SME Strategic Lead / Admin 09/2011 - 06/2021 Larsen & Toubro Infotech, LTI- Mercer (Marsh &McLennan) Project CRM Unification-VB Salesforce, Data Migration, Group Retiree Migration: Group Retiree Association Life and Health Clients will migrate from Workbench to Salesforce. Proactive Notification Emails for Association Life and Health Customer and certificate migration POC was a great success in the initial quarter of 2021 year. This also accounts to all Salesforce Data Model and data migration via informatica changes for addressing group retiree policy holders with billing, cases and other vital information. Integration with Genesis and Abacus for Claims. Expanding Chat/Chatbots to Retiree Scheduler, Capturing SMS opt-in via Web and IVR also at the end clients.Completed minor preventative maintenance and mechanical repairs on equipment. Roles and Responsibilities: Test Lead experience in the healthcare domain and build Test automation framework (Nightwatch-Cucumber/Provar) within Agile Environment Prepared industry-standard test plans, results in execution & tested result reporting mechanism Hands-on experience in Test management Tool Jira, VersionOne, TFS Attention to detail with all requirements having the ability to see the big picture Planning and organizational skills along with documentation and EOD report writing Ability to work in a team with awareness of Software Development Life Cycle Logical and critical thinking skills to come up with workaround for PROD issues or technical challenges Flexible to work during overlap hours for client and offshore interactions Drove end-to-end software quality, while focusing on ensuring strong customer experiences and instilling quality as a core discipline into every aspect of the product development organization and the company as a whole Responsible for the overall testing strategy and tactics, including environments and tools with a focus on requirements management, test case management, test design, test automation, continuous integration, performance, and security Developed, tracked, reported, and acted upon metrics and KPIs that provide transparency and continuous improvement of product development effectiveness and product release readiness from a quality perspective Led continuous improvement initiatives with defined benchmarks and measures that focus on product quality Ensured compliance with standards for reporting and tracking of defects and their resolution across the entire product suite Collaborated closely with product mgmt. and engineering teams to define and validate acceptance criteria Created, Maintained and executed detailed, comprehensive and well-structured test plans and test cases for web, mobile, API, security, performance, black box, white box, regression testing Identified, recorded, documented thoroughly and track bugs Maneuver various network and cloud configurations. Built and monitored automated tests and notify engineering teams of failed test. Designed, developed, and implemented customized solutions using the Salesforce platform. This includes creating custom objects, fields, workflows, validation rules, triggers, Visualforce pages, Lightning components, and Apex classes. Reviewed code written by other developers for quality, performance, and adherence to coding standards. Optimize existing code and recommend improvements to enhance system performance and scalability. Customized Salesforce functionality through declarative tools such as Process Builder, Workflow Rules, Flows, and Validation Rules. Estimated, prioritized, planned and coordinated testing activities Client : L&T Role: Salesforce Developer Description : A warehouse management system (WMS) is an application that supports the day-to-day operations in a warehouse. This software is designed for them in order to streamline logistics operations in support of manufacturing, distribution, returns, refurbishment and repair, service parts logistics. Roles and Responsebilities. Designed, developed and deployed Apex Classes, Triggers, and Validation rules for various functional needs in the application. Created Page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages. Created Visualforce page to override standard button to provide custom functionality for business needs. Worked on test classes to improve the code coverage to 85%. created email templates for sending emails using workflows to customer when the product is received or when the product is ready for delivery etc. created reports and dashboards to show the graphical representation of inventory data of their warehouses grouping by product and departments. Created various lightning components to provide custom solution as per the business needs. Designed, developed, and deployed Apex Classes, Apex Triggers. Created custom setting to skip trigger logics for specific users. Created Approval processes and created Approval steps which used email alerts and field updates. Created REST services to expose get services to SAP system to retrieve data from salesforce. Created Outbound messages to send updates to external system on creation of a new order or after updating and existing order. Developed unit test methods for all the apex triggers and classes and maintained 90% code coverage Created Page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages In Administrative function, created profiles and implemented Object level, field-level and record-level security Enviornment: Visual force, Apex classes, triggers, HTML, JavaScript, CSS, Force.com, Change Set, and Eclipse IDE Plug-in Salesforce.com, Apex classes & triggers, Lightning pages, Apex Data Loader, JAVASCRIPTS, HTML, XML, Bit bucket, GitHub, Integration toolkit, Agile Methodology using Service Now. CERTIFICATIONS Salesforce Certified Administrator (SCA) NCFM: Financial Markets Certification NCFM: Equity Derivative Certification NCFM: Mutual Fund Certification. ISTQB: Indian Testing Board ILead Program - LTI LinkedIn - Project Management LinkedIn - Learning Salesforce LinkedIn - Service Cloud LinkedIn - Apex Development LinkedIn - Core Cloud Computing LinkedIn - Agile Best Practices LinkedIn - Salesforce Essential Training LinkedIn - Learning Salesforce CPQ LinkedIn - Salesforce for Sales Managers LinkedIn - Integrate Sales navigator CRM LinkedIn - Salesforce Admin Cert Prep: 3 Sales, Marketing and Service Application EDUCATION University of Texas at Austin Jun 2021 Apr 2022 Post-graduation in Cloud Computing Biju Patnaik University - India Jul 2007 May 2011 Bachelors in Computer Science & Engineering Keywords: cprogramm cplusplus quality analyst javascript business intelligence database active directory information technology hewlett packard microsoft