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Please Find The Below Details - ServiceNow Developer

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Location: Remote, Remote, USA

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Visa: H1B

Hello Recruiters, Hope You all Are Doing Well, This Is Lisa, Please Find The Below Attached Resume of My Candidate Aditya Ramula Email: [email protected] ServiceNow Developer/Admin Phone:978-540-5576 Linkdin: www.linkedin.com/in/aditya-ramula-09165a114 PROFESSIONAL PROFILE. CERTIFIED SERVICENOW SYSTEM DEVELOPER/ ITIL IT professional with 10+ years of experience as ServiceNow consultation in implementing designing and developing. ServiceNow analyst with implementing end to end service catalog, incident management, knowledge management, configuration & Assets Management, change management and release management with extensive knowledge. Experience in business workflows, ticketing or other ITSM requirements, also handling bug fixes and enhancements requests. Experience with business rules, client scripts, UI Policies, UI Scripts, UI Actions, UI pages, Script Includes, Access control lists etc. Developing Functional and Technical specifications and providing User Training. TECHNICAL SKILLS ITSM Tools: Service Now Geneva/Helsinki/Istanbul/Jakarta/Madrid/Newyork/Paris/SanDiego/Utah/Vancouver Ticket Tools: ITIL, Change control, Ultimo, Business Remedy. Operating Systems: Windows XP, Windows 7, Windows 8.1 Tools: Quest TOAD, SQL Developer, PL/SQL developer, Business Objects, MS Office. CERTIFICATIONS 1. Certified Application Developer 2. ServiceNow Certified System Admin 3. ITIL Foundation Certification SERVICENOW CONFIGURATION & TRANSACTION PROCESSING SKILLS Experience in managing process, technology and IT service management solutions, ITIL. processes, customizing and configuration of ITSM tools. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale ServiceNow implementations. Expert in ServiceNow with experience in implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management, Financial Management and Release Management with extensive knowledge on Content Management System. Good Knowledge about ITIL standards which are helpful in development and customization of ITSM Applications. Involved in configuring the Business Rules, Client Scripts, UI Policies, and Access Lists in ServiceNow. Designed, configured, and implemented solutions using Java Scripting. Involved in managing system configurations, gathering, and documenting user and process requirements, Creating and Developing Workflows. As a tester, performed quality assurance testing, User Acceptance testing and Third-party integration for ServiceNow platform. Strong skill set in the Service Now suite development including REST integration. Experience in debugging and troubleshooting existing codes. Excellent knowledge of hand-coded HTML, CSS, JavaScript, DOM, JavaScript/UI libraries and their use in implementing AJAX solutions. Experience in working with the workflows using ServiceNow workflow editor. Generated JavaScript's to create Business Rules, Client Scripts, UI Policies and UI Actions. Involved in Data Integration and Migration with the existing Legacy systems using data loader. Adaptive to team environment and has the capability of completing complex tasks independently. Capable of learning quickly and delivering solutions as an individual and as part of a team. Self-motivated Team player with excellent interpersonal and communication skills. Strong communication skills, with the ability to convey concepts/requirements between technical and non-technical stakeholders. Excellent expertise in developing and maintaining service catalog items. Good Communication and Technical Document Writing skills. PROFESSIONAL EXPERIENCE Client: Johnson & Johnson Role: ServiceNow Developer/Admin Duration: Dec 2023 Till Now Responsibilities: Worked on various ITSM modules of Service Now like Incident management, Change management, and Problem management, Service catalog, User Administration and Reporting. Wrote Client Scripts, UI policies, Business Rules, SLM, Security Rules and UI Actions, UI Pages/Macros. Customized and created Virtual workflows & Flow designers for Change Management, Configuration Management, knowledge management and for service catalog items. Worked with client and management to resolve issues and validate programming requirements within their areas of responsibility. Used Virtual Agent that always available to handle common requests and tasks, so users can receive help immediately. Configure ServiceNow HRSD including Portal, Enterprise onboarding, Case Management, Knowledge Management. Created HR cases for employees to record the processing of HR requests, such as a request from an employee for a leave of absence. Extensively used complex SQL statements including joins and nested queries. Use to handle the offshore and develop the solution for the stories. Performed comparison of large number of data pertaining to Configuration items between production and development to find difference of attributes using excel analytics and eventually updated the data in production using scheduled jobs. Used complex Vlookup for large amount of data. Understanding of IT service management ITSM and ITIL business process. Maintain Service Level agreement SLA and monitor an SLA Workflow. Good Communication and Technical Document Writing skills. Client: Centene Corporation, St. Louis, MO Role: ServiceNow Developer/Admin Duration: Mar 2021 Dec 2023 Responsibilities: Involved in analysis of end user requirements and business rules based on given documentation and worked closely with tech leads and Business analysts in understanding the current ServiceNow system. Design and develop enhancements for the existing GRC/IRM modules of GRC tools and help fix issues or defects which arise in the production environment. Designed and implemented new functionality using UI Policies and Data Policy. Worked with business analyst to create and modify Service Catalogs and Request Workflow Designs. Experienced in designing the Content Management System for Varian system which involved CSS and service catalog work. Configuration and customization Service Portal Web Pages, Widgets and Dashboards Configured SLA workflow for the advance SLA configuration. Developed and supported Service Portal with Portfolio management. Developed Widgets and Fixed widgets in Service Portal to enhance the user experience. Worked on creating users, roles, groups and load the data to service-now objects using import sets on daily, weekly, monthly and on request basis. Created database views to pull the reports on variables which are being used by catalog items. Created the UI pages to use them in catalog items, implemented using UI scripts. Had been part of end user self-service portal management. Configured end to end process for Knowledge management, and worked on the knowledge Centered Support (KCS) plug-in. Created full documentation for Service-Now applications. Client: State of Maryland, Annapolis, Maryland. Role: ServiceNow Developer/ Admin Duration: Oct 2019 March 2021 Responsibilities: Enhancements and development in incident management, Request Management and Service catalog Management. Experience Developing ServiceNow applications from Business Requirements and Technical design documents. In-depth knowledge of the technical implementation of change Management, Incident Management, Problem Management, Service catalog, Configuration Management, Reporting and Integrations. Worked on the Hardware Assets by Creating the Locations and departments that receive from Peoplesoft. Worked on the Software Asset Management SAM and entitlement upload in ServiceNow using SAM. Expertise on creation of workflows for Service catalog items in ServiceNow. Functional knowledge and implementation experience of ITSM frameworks. Managed intake and requirements gathering for corporate wide ServiceNow instance. Good knowledge of CMDB and Asset Management Services, Business Services and configuration item relationship. Understanding of IT service management ITSM and ITIL business process. Maintain Service Level agreement (SLA) and monitor an SLA Workflow. Created Catalog client scripts and UI policies to make client-side changes. Created UI pages to use Catalog items, implemented using UI scripts. Created Knowledge articles to document the steps also created the catalog items. Worked with client and management to resolve issues and validate programming requirements within their areas of responsibility. Client: Swift Technology Center, Manassas, Virginia. Role: ServiceNow Developer Duration: Feb 2019 Sep 2019 Responsibilities: Designed and implemented new functionality using UI Policies and Data Policy. Worked on various ITSM modules of Service Now like Incident management, Change management, and Problem management, Service catalog, User Administration and Reporting. Configuration and customization Service Portal Web Pages, Widgets and Dashboards. Working on User Management including Users, Groups, Roles and Access Control Lists (ACL). Performing testing of all the functionalities post implementation. Moving changes from Dev to Test and from Test to Prod using update sets. Configuring and implementing different Service Manager Modules like ESS, Service Catalog, Problem, SLM (Service Level Management), Change Request and Service Desk. Created various outbound Email Notifications using Email Templates. Assist clients address business needs through the application of the ServiceNow platform in support of ITIL best practices. Customized and created workflows for Change Management, Configuration Management, knowledge management and for service catalog items. Involved in change and release to production touch points, Incident and Problem Management processes. Involved in MID Servers for granted access to the SNMP devices by the ACL. Developed new service catalog items and fix bugs in incident, problem and change management. Worked in Release management during product and patch releases. Client: Tractor Supply (TSC), Brentwood, TN Role: ServiceNow Developer Duration: May 2016 Jan 2019 Responsibilities: Worked on Agile method environment and implemented the changes required by the business owners on a regular basis. Worked on customizing Incident, Problem and Change management screens using Client Scripts, UI Policies, UI Actions and Business Rules. Designed email templates by using HTML and jelly scripting and used them in notifications. Communicated with external web services using SOAP Messages and REST. Generating weekly reports and metrics for IT management. Developed workflows and customizing the applications in ServiceNow using Java script, AJAX, HTML. Manage ITIL Processes monitoring overall system performance using the System Performance and System Diagnostic dashboards. Involved in running the daily and weekly jobs to push the data into the application using Import Sets and Transform Maps. Involved in Production Support for all the Service-Now related issues. Worked on modules like Change Request, ESS, Service Desk, Service Catalog, Problem and SLM. Defined SLA, OLA and Contract for the customer. Involved in various ServiceNow customizations as per client's requirement. Involved in migration between various ServiceNow instances using Update Sets. Client: Magus IT Solutions, Hyderabad, India Role: System Analyst Duration: May 2013 Dec 2014 Responsibilities: - Involved in Requirements and Analysis: Understanding the requirements of the client and the flow of the application as well as the application Framework. Defined and developed the application s presentation layer using HTML, CSS3, JavaScript and jQuery Scripting. Redesigned pages to improve application design and UI to attract the customers by taking inputs from senior management. Defined the site layout and developed Wireframes using Adobe Illustrator. Implemented AJAX functionality using JQUERY, JSON and XML. Involved in creation and modification of various Business rules, Client Scripts, UI policies, UI actions. Extensively used CSS to change the styles to be used in future web layouts and debugging the errors issues with CSS. Worked on prototypes for Responsive design. PROFESSIONAL QUALIFICATION Masters from University of Central Missouri, Warrensburg, Missouri, (Jan -Dec 2015). Bachelors in the Veltech Technical University, India (June 2009 to May 2013). Please Find The Below Details Of The Employer : Thanks & Regards, Lisa, Bench Sales Recruiter Stier Solutions Inc T. (610) 735 8665 | E. [email protected] Keywords: user interface information technology trade national microsoft procedural language Missouri Tennessee