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Deepika - Salesfore Developer

[email protected]

Location: Dallas, Texas, USA

Relocation: Yes

Visa: H1B

Name: Deepika Email: [email protected] Mobile: +14695819643 Sr. Salesforce Developer PROFESSIONAL SUMMARY: Over 9+ years of diverse IT Experience in Development, Administration, Configuration, Implementation, and Support of Salesforce CRM based on Apex Language and leveraging Force.com Platform. Expertise in configuring Salesforce Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, TCRM, Commerce Cloud, Financial Cloud, Education Cloud and Omni Studio. Demonstrated ability to analyze, optimize business processes, and implement changes to increase user adoption and drive best practices. Extensive development experience with best-practice implementations using LWC, Aura, Apex (triggers, batch classes, inbound email service classes), Visualforce, SOAP and Rest Web Services, Force.com API s. Experience working with Snowflake, Power BI and MuleSoft. Experience with Apex with a focus on LWC (Lightning Web Components) for SFDC development. Experience in migrating Salesforce classic features to Lightning experience, including converting Visualforce pages to lightning components and / or using Lightning Design System with Visualforce pages. Extensive experience developing Lightning Components - both within the Salesforce Lightning Design System and by writing custom Lightning Components in JavaScript within the Aura framework. Good experience in integrating Salesforce with ArcGIS API using JavaScript and Lightning. Experience in a wide range of languages and technologies such as HTML, CSS, JavaScript, jQuery, and AJAX. In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Management, Account Management and Case Management. Integrated the webservices for extracting the data from external system like IBM sterling CPQ (Configure, price and quoting), Order Management Systems to display in the pages of salesforce.com Experience with the Einstein Wave Analytics tool. Created a framework that helps to create custom datasets using Apex code. Experience in writing SOQL and SOSL queries. Experience in writing Test Class and worked for improving code coverage. Experience in release management which includes migrating changes between different environments using Copado, Autorabit, Ant, GIT and Jenkins. Experienced with Force.com IDEs, JIRA, Gearset, Flossum, and Copado. Proficient in Data Migration using Import/Export Wizard and Apex Data Loader. Extensive knowledge on Flows and other automation tools. Analyze customer s requirements, use critical analysis, and formulate an optimal system/process design based on the Salesforce platform. Experience in examining existing business models and flows of data, discussing findings with the client, and evaluating system specifications for business requirements. Ability to independently perform implementation, documentation, testing, and updating as it relates to the SalesForce.com business requirements. Developed and maintained projects in both Agile and Salesforce DevOps with Copado Like Create Value Stream Maps, Version Control and Agile Planning, Support Collaboration with Continuous Integration, and Innovation Flow with Continuous Delivery. In-depth knowledge of identity providers (IdPs) commonly used in SSO implementations, such as Okta, Azure AD, and PingFederate. Experienced in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs. Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally. Collaborate, learn, and excel in a team-oriented environment while providing effective support during the leave of fellow team members and provide ticket remediation support as needed. TECHNICAL SKILLS: Salesforce Technologies LWC, Aura, Salesforce CRM (Sales Cloud & Service Cloud), Apex Language, SOQL, SOSL, SDLC, custom Lightning Components, Visualforce, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Role Hierarchy, Validation Rules, Page Layouts, Custom objects, Record Types Salesforce Tools Force.com Eclipse IDE Plug-in, Data Loader, Explorer, Excel Connector, Platform (Sandbox and Production), Migration Tool, Import Wizard, Copado, Jenkins, VS Code, GitHub Programming Languages Apex, Lightning, LWC, C, C++, Java, JavaScript, UML, HTML, XML GUI Tools Matlab, Xilinx, Eclipse, Visual Studio, Force.com IDE Web Technologies HTML, JavaScript, Angular 2+, TypeScript, CSS, WSDL, jQuery, Visualforce, SOAP, REST API, AJAX Operating Systems Windows XP/Vista/7/8/10/11, UNIX Databases Oracle 11g/12c, MS SQL Server 2019/2017, MS Access Tools Power BI, Tableau CRM, Snowflake, MuleSoft, Dell Boomi, Heroku, Bhoomi, Xilinx, Eclipse IDE, MS Office Suite, Copado WORK HISTORY: Role: Sr. Salesforce Developer PNC Financial Services, Pittsburgh, PA June 2023 - Present Responsibilities: Designed solutions by customizing standard Salesforce.com (SFDC) objects. Collaborated with the sales team and business analysts to analyze business and technical needs. Developed project templates following the SDLC methodology. Developed various Lightning components that integrate to form an interactive payment calculator to generate payment plans. Designed and developed user interfaces using HTML, DHTML, AJAX, XML, and XSL. Leveraged Salesforce Lightning Design System and Lightning App Builder. Developed Lightning Components using the Aura framework, triggering interface events by user interactions. Created Apex Classes, Triggers, Controller classes, and methods for application functionalities compatible with Lightning. Developed Apex programs and triggers for functional needs, using dynamic Apex to access objects and fields, and executing SOQL, SOSL, and DML queries from scratch. Established SOAP API for two-way communication between Salesforce and other applications, deploying code using Eclipse IDE, Deployment Change Set, and Snapshot. Developed REST API callouts for data synchronization between Salesforce and Apttus. Configured product and pricing setups using CPQ/Product consoles, and formatted and migrated user data into Lightning Experience. Supported data migration and export activities across various business centers using Apex Data Loader, Apex Data Export, Force.com Excel Connector, and Import Wizard. Employed Data Loader to migrate data from Oracle to the Salesforce database, configuring Oracle applications to Salesforce platform. Migrated leads, accounts, and contacts to Sales Cloud using third-party tools. Performed periodic data cleaning and administered custom objects, workflows, and campaign management. Implemented picklists, dependent picklists, lookups, master-detail relationships, and record types to enforce data quality. Set up marketing campaigns and assignment rules. Worked on Sales Cloud (Partner Portals) and Service Cloud (Customer Portals), writing test classes before deploying into production. Worked on Salesforce.com Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management, Lead Management, and Configure/Price/Quote (CPQ) processes. Leveraged Force.com/service cloud functionality, including web and email services, web-to-custom object, and email-to-case functionality. Worked on Chatter and Email integration features for Sales Cloud and Marketing Cloud. Developed Lightning Components using the Aura framework, integrating web services using WSDL files to extract data from external systems for display in Salesforce.com. Designed, developed, planned, tested, and integrated Salesforce Cloud Services; configured Chatter to generate dashboard reports. Created summary reports, matrix reports, pie charts, and dashboards. Set up report folders to authenticate users based on profile permissions. Developed an enterprise Einstein Analytics strategy to replace Tableau dashboards. Defined analytics dashboards to provide actionable insights on opportunities, sales, and team performance. Used Sandbox for testing and migrated code to the deployment instance after testing. Involved in project documentation review cycles and followed up for reviews to ensure completion. Performed unit testing and functional testing, and fixed issues that occurred during the testing process. Provided support and maintenance, and developed code documents and user manuals. Offered technical support and documented the user manual. Participated in developing and implementing data naming standards aligned with the organization's data model. Used GIT repository with Visual Studio extensions for version control and source code maintenance. Created and calibrated flows in the Node-Red tool to monitor virtual assistance communications. Implemented advanced ETL techniques such as pushdown optimization, partitioning, and incremental loading to enhance data processing performance. Environment: Saleforce.com Platform, Salesforce APIs, Reports, Dashboards, Email, Triggers, Chatter, Sharing Rules, Validation Rules, SOQL, SOSL, OOTB, Documentation, Data Loader, AppExchange, WSDL, Reports, AppExchange, Data Tools Salesforce Developer Farmers Insurance Los Angeles, CA August 2022 -May2023 Responsibilities: Implemented Salesforce.com applications using Agile SCRUM Methodology, involving iterative development. Understood processes from the customer and mapped them to the Salesforce platform. Developed applications using Apex Classes and Triggers, Visualforce, web services, and AppExchange products. Involved in the design and implementation of Cases and Issue with Order Management and Product Return modules. Developed Lightning web components from scratch, including data binding, API calls, and static resources usage. Migrated existing Visualforce pages to Lightning Components. Created Aura-based Components, Attributes, and Controllers compatible with the Lightning App Builder. Developed and deployed workflows and approval processes for opportunities and products/assets management. Involved in Salesforce OMS configuration and customizations. Created Price books and migrated active Products from these Price books. Developed various Batch Apex classes and scheduled those using Apex Schedulable classes. Developed Visualforce pages with custom logic per business requirements and compatible with the Salesforce app. Created VF Components to reduce redundancy in VF pages. Customized the application with visual force pages, apex controllers, triggers, force.com Sites, visual force email templates, custom components, workflows, validation rules, Reports, and Dashboards. Triggered interface events by user interactions, involving the Lightning Component framework. Built Lightning Components using the Aura framework and Salesforce Lightning Design System (SLDS). Used SOQL & SOSL for data manipulation needs of the application. Debugged Apex scripts using Debug Logs and System Log Console to catch Exceptions and Governor Limits. Developed email message service classes. Developed a customer portal for patients and partner portals for embassies. Developed Test Classes for unit testing and Apex Triggers for various DML events and functional needs in the application. Created DEV, UAT, and QA sandboxes for different project phases, used them for development, testing, and UAT. Involved in code reviews and Salesforce security reviews using a security scanner. Performed Unit testing and System Integration testing using several test scripts. Tested technical components for code coverage, governor limits, and impact on the instance. Involved in deploying the application from Full copy sandbox to the production environment. Coordinated with UAT teams, made necessary development changes, and provided UAT support. Deployed code to the production instance after testing. Provided production support after project delivery to the client. Environment: Lightning Component/Framework, Force.com platform, Apex, Visual Force (Pages, Component & Controllers), Apex, Data Loader, Force.com API, REST API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in. Salesforce Developer Kaiser Permanente Oakland, CA Aug 2021 - July2022 Responsibilities: Designed and developed custom solutions on the force.com platform, including work in Apex, Visualforce, and application integration patterns. Developed custom UI using CSS, HTML, Visualforce components, and used jQuery, JavaScript for front-end validation. Configured the Customer portal to allow users to create and manage their licenses, which is a Custom Object. Analyzed complex user requirements, procedures, and problems to improve existing system design. Worked effectively individually and with team members to achieve customer satisfaction and success. Used Salesforce APIs to integrate with other systems within the organization. Worked in the Salesforce.com development environment, including custom objects, workflows, triggers, migration tools, SOQL, and REST-based web services using Apex programming, Lightning web components, and related technology components. Implemented SFDC Integration using REST/SOAP Web Service APIs. Integrated SOAP/REST API-based Web Services on Demand for extracting data from external systems. Developed custom user interfaces, including Visualforce pages/Lightning pages, Aura Components, and Lightning Web Components. Worked on Chatter and Email integration features for Sales Cloud and Marketing Cloud. Designed, developed, planned, tested, and integrated Salesforce Cloud Services. Configured Chatter usage to generate dashboard reports. Reengineered APEX code already in production to optimize trigger-based transactions for performance and speed, ensuring seamless operation within governor limits. Used SOQL and SOSL statements within governor limits for data manipulation needs of the application using platform database objects. Completed bulk imports of data using Apex Data Loader and by writing scripts based on the complexity level. Automated business processes using out-of-the-box tools and services of Lightning Experience. Deployed code across various sandboxes using Force.com IDE, Change Set, Workbench, and Force.com Migration tool. Prepared package.xml for Workbench and Force.com Migration tool. Interacted with testing and development teams for the development and testing of the code. Responsible for unit testing customizations and developments, ensuring at least 90% code coverage. Leveraged knowledge of tools and best practices for development and deployment of enterprise applications, including source code management, code review/optimization, and unit testing. Implemented Copado as the DevOps platform for Salesforce development, ensuring efficient collaboration, version control, and release management processes. Developed automated deployment pipelines using Copado to facilitate continuous integration and deployment (CI/CD) for Salesforce applications, reducing manual errors and enhancing release efficiency. Environment: Salesforce Enterprise Edition, Service Cloud, Sales Cloud, Salesforce Communities, Apex, VisualForce (Pages, Component & Controllers), Lightning, Force.com Platform, Azure DevOps, CI/CD, Custom Objects, jQuery, JSON, HTML5, CSS3, JS, Bootstrap, Angular JS, Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Eclipse/Force.com IDE Salesforce Developer Ulta Beauty Bolingbrook, IL Jan 2019 - July2021 Responsibilities: Designed and developed custom solutions on the force.com platform, including work in Apex, Visualforce, and application integration patterns. Developed custom UI using CSS, HTML, Visualforce components, and used jQuery, JavaScript for front-end validation. Configured the Customer portal to allow users to create and manage their licenses, which is a Custom Object. Analyzed complex user requirements, procedures, and problems to improve existing system design. Worked effectively individually and with team members to achieve customer satisfaction and success. Used Salesforce APIs to integrate with other systems within the organization. Worked in the Salesforce.com development environment, including custom objects, workflows, triggers, migration tools, SOQL, and REST-based web services using Apex programming, Lightning web components, and related technology components. Implemented SFDC Integration using REST/SOAP Web Service APIs. Integrated SOAP/REST API-based Web Services on Demand for extracting data from external systems. Developed custom user interfaces, including Visualforce pages/Lightning pages, Aura Components, and Lightning Web Components. Worked on Chatter and Email integration features for Sales Cloud and Marketing Cloud. Designed, developed, planned, tested, and integrated Salesforce Cloud Services. Configured Chatter usage to generate dashboard reports. Reengineered APEX code already in production to optimize trigger-based transactions for performance and speed, ensuring seamless operation within governor limits. Used SOQL and SOSL statements within governor limits for data manipulation needs of the application using platform database objects. Completed bulk imports of data using Apex Data Loader and by writing scripts based on the complexity level. Automated business processes using out-of-the-box tools and services of Lightning Experience. Deployed code across various sandboxes using Force.com IDE, Change Set, Workbench, and Force.com Migration tool. Prepared package.xml for Workbench and Force.com Migration tool. Interacted with testing and development teams for the development and testing of the code. Responsible for unit testing customizations and developments, ensuring at least 90% code coverage. Leveraged knowledge of tools and best practices for development and deployment of enterprise applications, including source code management, code review/optimization, and unit testing. Implemented Copado as the DevOps platform for Salesforce development, ensuring efficient collaboration, version control, and release management processes. Developed automated deployment pipelines using Copado to facilitate continuous integration and deployment (CI/CD) for Salesforce applications, reducing manual errors and enhancing release efficiency. Environment: Salesforce Enterprise Edition, Service Cloud, Sales Cloud, Salesforce Communities, Apex, VisualForce (Pages, Component & Controllers), Lightning, Force.com Platform, Azure DevOps, CI/CD, Custom Objects, jQuery, JSON, HTML5, CSS3, JS, Bootstrap, Angular JS, Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Eclipse/Force.com IDE Salesforce Developer & Administrator Sprint Corporation Overland Park, KS Oct 2017 - Dec2018 Responsibilities: Administered, configured, and maintained Salesforce.com application user profiles, roles, permissions, and security tokens. Managed validation rules, upgrade installations, and assigning permissions. Loaded data from third-party systems using various tools and techniques. Utilized Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Read, extracted, and loaded data from CSV files. Created custom controllers for external web service callouts, data validation, and insertion. Developed Visualforce pages to override the standard customer portal, enhancing user experience and functionality. Programmed various automated functionalities using triggers in combination with related classes. Built Apex classes implementing SOQL statements within Force.com IDE for database interaction. Used SOQL & SOSL with consideration to governor limits for data manipulation needs of the application using platform database objects. Customized dashboards and reports to track the productivity and performance of business centers and sales teams. Developed and configured various reports and report folders for different user profiles based on organizational needs. Created new custom objects, assigned fields, designed page layouts, custom tabs, components, and Visualforce pages. Customized page layouts for Opportunity, Contacts, and Accounts depending on user roles and groups. Designed and deployed custom objects, custom tabs, picklists, entity-relationship data models, validation rules, workflow rules, auto-response rules, page layouts, and Visualforce pages. Created various profiles and configured permissions based on organizational hierarchy requirements. Interacted with various business team members to gather and document requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse. Created many-to-many relationships and junction objects to implement roll-up summary fields for data aggregation from child records on the parent. Integrated Salesforce with Informatica on Demand for proper mappings, data extraction, and transformation. Created and used email templates in HTML and Visualforce for various communication needs. Customized and modified page layouts and set record types based on user roles and organizational requirements. Developed unit test classes for Apex classes and worked on improving code coverage to ensure robust and reliable code. Used Salesforce Automation for sales lead management, opportunity management, account and contact management, data quality management, approvals, and workflow. Deployed applications from sandbox to production using Force.com IDE, ensuring smooth transitions and minimal disruptions. Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox, Web Services, WSDL, SOAP API, Reports, Sandbox, Eclipse IDE Plug-in, Windows XP. Role: Java Developer Flipkart, Bangalore - India Aug 2014 - Dec 2016 Responsibilities: Responsible for meeting client needs and managing the migration of a monolithic web application in a timely manner. Integrated and migrated source code from Progress to Java, standardizing requests and implementing design patterns for improved maintenance. Configured Spring to manage objects and set dependencies in a Spring context file. Integrated middle-tier components with the Spring application framework. Configured handler mappings and view resolvers in the Spring MVC web layer. Implemented the business layer using Hibernate with Spring DAO. Developed mapping files and POJO Java classes using an ORM tool. Streamlined development team meetings using the Scrum methodology. Integrated source code into the GIT repository. Configured development, pre-production, and production environments. Created PL-SQL scripts for batch processes. Migrated data from Progress to DB2. Configured databases and application web servers. Created scripts for the installation of database objects and table data. Reviewed test cases for the QA area. Generated unit tests to ensure code reliability. Corrected issues in the productive database environment and web server. Managed system installation across different environments. Generated comprehensive documentation using UML language. Environment: Java 1.8, Spring Security, Spring MVC, Spring Bach, Spring JPA, PrimeFaces, Wildfly, J2EE, DB2, Eclipse, Razor SQL, Toad 10 para, IBM, jQuery, Bootstrap. Keywords: cprogramm cplusplus continuous integration continuous deployment quality analyst user interface javascript business intelligence active directory information technology microsoft procedural language California Illinois Kansas Pennsylvania