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Nana Poku - QA Tester/Analyst 13+

[email protected]

Location: Pitman, New Jersey, USA

Relocation: YES

Visa: USC

Over 13 years of Solid Quality Assurance and Quality Control experience in Insurance & Finance domains. 5 years of Duck Creek platform with Policy Administration System experience. Experienced with Personal Property Casualty, Commercial Automobile Product, Reinsurance for Commercial Property Casualty, Group, and Life Insurance Systems. Specialized in Life, Property and Casualty, Workers Compensations and Professional Liabilities dealing with Claims management, Settlements, Quote management and reporting systems. Experience with detailed manual functional testing & structured testing methodology. Hands on experience with Automation tools and processes from screen capturing to script creation and debugging. Very strong knowledge of Commercial Lines Property and Casualty Insurance including both policy and claim processing and reinsurance. Competent in extracting, documenting, organizing, and tracking the requirements. Experience with testing and in-depth knowledge of electronic quoting and trading of rates products (government bonds, swaps, futures). Ability to gather and document Business Requirements, experienced in writing Use Cases. Proficiency in SDLC life cycle, understands the workflow concept, ability to gather and document the 'As-Is' and 'To-Be' processes. Experienced in working and coordination the testing effort with the offshore team. Experienced in developing Master Test Plans and business requirement-based Test Cases. Extensive experience in using HP ALM 11.0 to document requirements, test cases, defects and integrating HPQC with Requisite Pro to automatically manage RTM. Developed Test Matrix and Traceability Matrix and performed Gap Analysis for each release. Knowledge of working with Databases like Oracle 10g/9i/8i, SQL Server 2008-2012 and DB2 and Sybase. Experience with working with large data sets and good knowledge of using SQL queries to retrieve data from various tables using joins. Experienced in reporting bugs using Bug tracking (Defects) module such as Quality Center and Test Director. Participated in design walkthroughs and verified Quality Center Test Scripts and results for each build. Experienced in Positive, Negative, Data-driven, Unit, System, Integration, Back-End, Stress, Load, Performance and Volume Testing. Strong experience in testing Stand-Alone, Client-Server and Web-Based Applications. Strong expertise running performance testing to identify bottlenecks in design and code (slow performance, memory usage, memory leaks, hangs, crashes, cache analysis, and unhandled exceptions). Extensive knowledge of SDLC (Software Development Life Cycle) methodologies. Proficient in testing workflow applications and setting up scenarios to test workflows applications. Team player with the ability to lead, manage and work independently in a time sensitive environment. TECHNICAL SKILLS Bug Reporting tools: Quality Center (ALM), SharePoint, Azure DevOps, Microsoft TFS Operating Systems: Windows XP/Windows 10/Vista/7/8, UNIX Languages: SQL, XML, HTML, JSON, C- Databases: MS SQL Server, MS Access Scripting Language: VB Script, TSL, SQA Basic Policy Administration Systems: Duck Creek, Guidewire, MAX, BC10/AS400 Legacy IDEs: PyCharm API: Postman, SOAP UI Certifications Certified Scrum Master 2021 2 CompTIA Security + - 2021 Deloitte Mechanicsburg (Remote) QA Analyst/Tester NOV 2023 Present Responsibilities: Creating test cases and strategy to assist with Worker Web application testing for DHSS administration of benefits. Running queries, batch jobs and trigger deletion jobs to ensure business scenario s have been met. Converting XML from batch runs into readable PDF format for notice and letters testing. Building and firing of transaction keys in SOAP UI to test business strategy as well as checking response in database. Developed and maintained automated test scripts using Java, Selenium, and Appium, ensuring high-quality software delivery for both mobile and web applications. Implemented mobile automation frameworks with Appium, integrating them with existing Selenium-based web automation setups to provide comprehensive test coverage across platforms. Designed and executed REST API tests with Rest Assured to validate the functionality, performance, and security of backend services, ensuring alignment with business requirements. Verify accurate recording of work hours across different shifts and time zones. Validate time calculations, including regular, overtime, and holiday hours. Ensure compliance with company policies regarding time entry deadlines and restrictions. Test different types of leave requests (vacation, sick leave, maternity/paternity leave). Acted as a Subject Matter Expert for TOSCA, providing strategic guidance on best practices for test automation and continuous integration across multiple projects. Validate the approval workflows for leave requests, including manager notifications and escalations. Ensure accurate accrual and depletion of leave balances based on company policies. Test integration with payroll systems to ensure correct time and leave data flow. Validate reporting features for time and leave summaries. Test time and leave functionality on both mobile and web platforms. Ensure proper display and functionality across different devices and browsers. Validate role-based access to ensure only authorized personnel can approve or modify time and leave records. Test different user scenarios, such as manager views vs. employee views. Created and executed detailed test cases using TOSCA s model-based testing approach, ensuring high-quality deliverables and adherence to project timelines. Test scenarios with overlapping time entries or backdated leave requests. Validate time off policies for part-time, full-time, and contract employees. Created reusable and maintainable test scripts with Java and Selenium WebDriver to enhance efficiency and consistency in regression and functional testing of web applications. Configured and managed CI/CD pipelines to integrate automated tests into the build process, utilizing tools like Jenkins to streamline deployment and testing workflows. Collaborated with development and product teams to understand requirements and develop detailed test plans, scenarios, and cases covering both mobile and web functionalities. Utilized Appium's cross-platform capabilities to develop test cases for Android and iOS devices, ensuring broad test coverage and high application reliability. Performed root cause analysis and troubleshooting of test failures, using debugging skills to identify and report issues effectively to the development team. Generated detailed test reports and metrics to track test execution and coverage, providing insights and recommendations for improvements to stakeholders. 3 Creating test cases for state correspondence mass mailing and form changes Leveraging knowledge of public sector to draft testing strategies linked to changes to all aspects of the statewide worker web application. Assisting with Medicaid integrated eligibility testing Reviewing system documentation, identifying test objectives, developing/updating test scenarios, and executing functional and regression test scenarios for a web-based application. Editing of test scenarios in TFS, MTM and selenium as needed. PROFESSIONAL EXPERIENCE American Integrity Tampa, FL FEB 2022 AUG 2023 QA Analyst Responsibilities: Lead the QA team to create test plans for forms testing during SPIN guidewire upgrade. Participated in Design, Development, Execution and Maintaining Automated Test Scripts developed for BDD using Cucumber, TypeScript. Created matrix for testing across the board for all company products for rate testing. Wrote test cases using BDD feature using Cucumber and automating the scenario using Java and TypeScript and Selenium WebDriver Developed and executed automated test scripts using AcceeIQ to enhance the efficiency and accuracy of the testing process for web and mobile applications, resulting in a 30% reduction in manual testing efforts. Process daily & monthly batch jobs by running selenium scripts and in Guidewire batch jobs. Created and executed test cases to support the Profitability and Sales compliance stream which included Forms, UI, Integration, Rating, and other business processes. Assigned multiple API user stories to execute as part of Mandatory Mediation Arbitration Agreement initiative. Developed and executed automated and manual test plans to verify the adherence to the company s software development process and requirement/functional specifications. Developed and implemented strategy to increase QA test coverage utilizing automated testing tools. Prepared test approach, plans, procedures, data, and test script automation. Generated test reports including results of testing and product stability, recommendations concerning the release of the product. Assisted in refining of QA processes and lead team into following a standard methodology. Assessed and provided estimates for test requirements based on use cases and other requirement documentation. Extensive use of Soap UI to execute test scenarios around rules and exceptions. Also utilized SQL queries to validate the rules were as expected in the database. Streamlined defect management processes, utilizing TOSCA s reporting tools to track and communicate testing results and defect statuses effectively. Global Indemnity plc - Bala Cynwyd, PA MAR 2015 FEB 2022 QA Analyst (RFL: Better opportunity) Global Indemnity plc (NASDAQ: GBLI), is a holding company formed in 2010 under the laws of Ireland. They offer a broad array of insurance and reinsurance products and services to meet the needs of a diverse customer base. Lines of business consists of specialty property, and casualty coverage for specialty risks, programs, and niches that are generally not offered by standard insurance and reinsurance companies. 4 Responsibilities: Created out of the box customizations in Duck Creek for new products and lines of business. Used Duck Creek to do business enhancements for UI and Forms, Rating, and integrations. Created quotes on a Duck Creek policy administration system (PAS) platform for end-to-end testing. Wrote scripts in Duck Creek Test Automation center to execute regression test cases. Assisted in creating test plans to help PODs fully migrate to Utilizing Azure DevOPs in all testing efforts including Bug Management along with pushing and pulling requests from Github. Created test plans to validate accuracy of data moved from source through target databases. Editing and recording scripts in TAC and Jmeter for performance/automation tests. Edited VBScripts to ensure updated UI elements were reflected in automation tool. Edited & ran C- data comparison applications/tools to assist in large data transformation tasks as the sole QA analyst on the MIS POD/Team. Wrote test cases to validate the functionality of SAP success factor Performance and Management module. Executed stored procedures for data warehouse dependency validation during migration to 2012 SQL server. Responsible for validating changes in the Datawarehouse for New Agent/Underwriter assignments. Detailed manual testing of new functionality & regression of existing functionality. This included Server & Client testing. Validation was performed against the server & java logs, database, XML messages between the client & server as well as the front-end applications. Analyzed and documented requirements for a Commercial Auto Policy, Collectible Insurance and Equine Mortality. Executed test cases for the purpose of testing affidavit forms for regressions testing at New Business, Endorsements, Renewals and Rewrites of policies. Utilized Guidewire during end-to-end testing of New Business, Endorsements, Renewals and Rewrites of policies and also claims testing. Applied different forms of payments and issued invoices through XML in Guidewire to other Policy Administration systems. Created test plans to test different forms of payments on new payment portal. Used the logs, database etc., to perform comprehensive analysis of any error to debug issues and record issues in a defect tracking tool. Worked with developers to identify root cause and resolve issues. Validated that the solution is fit for purpose and supports the full end-to-end client business process. Identified test conditions from project documentation and design, develop, maintain and execute test cases which provide full coverage for load/stress, scalability, regression and functional testing. Used Quality Center/TAC for the purposes of running automated scripts for regression testing. Acquire knowledge transfer from Developers or Business Analysts who are experts in the relevant functional domain. Created Reusable Test cases in Azure Dev Ops and coordinated testing efforts including providing estimates and generating reports. Uploaded training material and testing information onto sharepoint. Involved in creation of Request for change (RFC) with Business Analysts. Coordination with the business representatives during the UAT stage and ascertaining business sign off. Identify risk and dependencies of the proposed release items. Regularly assessed progress and prepared test status report for management. Involved in the implementation of new functionality by improving Field Definition Documents and Deliverable data. Coordinated with the offshore team the project deliverables and making sure the project deadlines are met in order to deploy the application in production on time. Managing and performing hands on project planning, auditing of system requirements, creation of documentation, tracking progress metrics and defects through Quality Center and mentoring the offshore team. 5 Wrote Test Plans and played key role in dividing the Testing effort between automation and manual Testing teams. Setup Defect Review meetings with the IT team and QA offshore team. Send a daily testing status report to all the stakeholders involved with the project. Responsible for maintaining and managing defects in QC. Utilized visual studio code for the purpose of editing scripts and debugging error messages for both API and JIRA automated test case upload. Reengineered QA methodologies and processes that resulted in establishment of complete traceability of requirements and enhanced test quality. Managing various QA phases and performing hands on testing including Regression, Functionality and Pre- Release testing of the Retirements products. Validated data in databases using SQL queries. Performing internal audits at project management level for ensuring compliance with SDLC standards. Followed Agile testing methodology model to complement development in incremental, rapid cycles. Environment: .NET, WPF, Java (spring, MDB, XML Beans, Hibernate, JPA), Oracle, MongoDB, QuickTestPro (QTP), ALM 11.0, Quality Center, SQL, TAC, Azure DevOps Ohio Casualty Insurance Company - Fairfield, OH FEB 2014 MAR 2015 QA Tester (RFL: Contract completed successfully) Ohio Casualty Insurance Company offers property insurance, general liability insurance, commercial auto insurance, or workers compensation. Ohio Policy Center was the project of Ohio Casualty Insurance Company developed to replace the existing legacy system with a web-based application. The new application will be a one-stop-shop for creating new, canceling, reinstating, and renewing existing policies for personal and commercial line customers. Based on the customer information, system generates the quote subject to the associated risk involved, and then issues a Quote/Policy. It also integrates with various other internal and external applications to complete the quote process. Responsibilities: Involved with preparation and execution of test cases and scripts. Involved with Functional, Regression and Integration Testing. Assisted the team lead in preparation of test plan. Interacted with end users of the application to elicit functionality specifications. Involved in reviewing functional requirement documents and technical specifications. Analyzed system requirements and wrote test cases, test scripts for testing the application. Suggested process changes and re-engineering as needed based on requirements gathered from sessions with the Business. Gathered requirements for creating the rating input screen for the policy system. Analyzed and documented performance/security/User Interface Branding requirements for the application. Worked with underwriters and actuaries to determine the rating algorithms for the desired system. Created user stories, use case diagrams and process diagrams based on business requirements. Analyzed and documented requirements for Quote possesses for a Commercial Auto Policy Used agile methodology for gathering requirements and testing them. Involved in the weekly status meeting to discuss the upcoming releases and changes in the hardware requirements and other major issues. Involved in creating test plans, test strategy and executing test cases for rating used for premium calculation. Analyzed user requirements, attended change request meeting to document changes and implemented procedures to test changes. Environment: Windows, HTML, SQL, Oracle, Rational Suite, Agile, Scrum works, Quality Center and Share Point, Jira, Agile 6 Allstate Property and Casualty Insurance - Northbrook, IL OCT 2012 FEB 2014 QA Tester (RFL: Contract completed successfully) Allstate Corporation is the second largest personal lines insurer in the United States (behind State Farm and GEICO in auto) and the largest that is publicly held. The company also has personal lines insurance operations in Canada. I worked on a full test life cycle for a high profile and complex business application for Allstate. I was working on enhancing the entire platform and improving the web portal for internal users as well as consumers. Responsibilities: Conducted Defect Meetings and attended status meetings with Development Lead and Business Manager Attended Change Control Board Meetings to approve Change Requests and Enhancement Requests Defined Enterprise Data Strategy for the Enterprise Claims System project. Interacted with multiple online systems for new Dealer Setups, Cancellations, Billing & Collections, Customer Care Center etc. Worked closely with the project team in planning, coordination and implementing QA methodology. Developed Test Plan in accordance with the business requirements and scope. Created and updated Test Environment document Create project structure and design test cases in ALM. Create Reusable Test cases in ALM. Participated in the creation, preparation and execution of quality assurance reviews, the development and execution of test plans and test scripts with multiple applications assigned. Responsible for providing regular test reports to the management. Anticipated internal and external customers' needs and recommended/implement system enhancements to address those needs. Researched and delivered ongoing process improvements to the business and system processes, data standards, and documentation. Reviewed Functional Specification Documents and Detailed Design Specification. Created and Maintained a Traceability Matrix. Extensively created Test Cases and Test Scripts to test the functionality of application from Use Cases and Functional Specification documents. Performed Manual testing of application extensively. Defects were tracked, reviewed, analyzed and stored in Quality Center. Created and Executed the Test Cases for Back End Testing using Database Schema and Functional Specification Extensively used SQL queries for Data Validation and to check data integrity. Involved in generating and execution of Automated Test Scripts in Win runner for functional testing. Performed Functionality, Batch and Regression Testing manually. Building test case repository in postman and organizing response for both upstream and downstream scenarios. Environment: Windows XP, MySQL, MS Excel, MS Word, MS project, MS PowerPoint, Oracle, Quality Center 10.00, ALM 11, Agile Methodology Assurant Health Insurance, MN SEP 2010 OCT 2012 QA Analyst (RFL: Better opportunity) Assurant Health provides quality health care insurance products to customers with an emphasis on individuals who need coverage but are not part of a larger group plan. The business offers affordable health care products including major medical, supplemental and fixed-benefit plans for individuals, families and small employers. 7 Responsibilities: Responsible for managing all the aspects of the project test phase from System Integration, UAT and Performance Test Phase. Involved in the development of functionality of mobile application for locating health professionals in policy holder vicinity. Responsible for Global co-ordination of the local QA test teams in System Integration & UAT. Managed & owned a controlled set of test environments for SIT & UAT. Reviewed and executed full regression test packs and automated them where possible. Maintain and enhance Quality Center as a test repository, logging all tests and promoting test re-use. Participated as a key member of the SCRUM team for development of subsidy calculator on company webpage. Responsible for developing end-to-end test strategy, written comprehensive test plans and test cases requirements traceability matrix and detailed manual and automated test scripts in Quality Center. Responsible for the test design of the Federal Reserve public information application that includes project system lifecycle requirements to include stakeholders, estimates, milestones, resource allocation and QA and UAT test case scenarios. Responsible for creating and presenting Level of effort estimates. Enforce tollgates and ensure proper sign-off at each test stage (unit, QA E2E, UAT, Code Freeze, Production) Track defects by project and conduct daily status calls with project team. Responsible for defining and tracking quality assurance metrics such as defects, defect counts, test results and test status. Responsible for collecting and analyzing data for software process evaluation and improvements and integrates them into business processes to address the needs of the business. Provide written and verbal communication of QA results, risks, concerns, and project status to senior management and stakeholders. Performed tasks within a very agile environment, employing 2 4-week sprints, daily scrum meetings, burn-down charts, task weighting. Analyzed the business requirements and worked with the development team to understand the detailed requirements. Interacted with developers and business analysts to discuss test requirements and identify gaps between system requirements and test coverage matrix. Involved in the complete Testing life cycle was also part of continues process improvement committee (SLDC) Authorized, scheduled, supervised and smoke-tested thin code and data migration from development to test environments. Environment: Windows XP, SQL Server 2005, MS Excel, MS Word, MS project, MS PowerPoint, Mainframe, Oracle, Quality Center 10.00, Java EDUCATION Bachelor s degree - Global Business Management University of Minnesota - 2009 Resident Insurance Producer, Accident & Health, Life 02/02/2011 Minnesota Department of Commerce, license No: 40236516 Licensed in 45 States National Institute of Information Technology, Accra-Ghana 2002 2003 Basic Microsoft Office Word, Excel, PowerPoint & Outlook Presbyterian Boys Secondary School, Accra-Ghana 2000 - 2002 Senior Secondary Certificate in Business Administration Keywords: cprogramm continuous integration continuous deployment quality analyst user interface information technology hewlett packard microsoft Colorado Florida Illinois Minnesota Ohio Pennsylvania