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Mahender reddy singireddy - Salesforce Developer

[email protected]

Location: Allen, Texas, USA

Relocation:

Visa: Green Crad

Mahender Reddy Singireddy +14304400202 [email protected] https://www.linkedin.com/in/mahender-reddy-sr PROFESSIONAL SUMMARY Over 10+ years of IT experience across various domains and over 6+ years of experience in Salesforce.com CRM platform using admiration, development, integration, deployment, communities, lightning component development, lightning design system and classic to lightning migration. 4 years of experience in Java/J2EE. Proficient in the Software Development Life Cycle (SDLC) concepts, including planning, implementation, and maintenance. Skilled in creating comprehensive project scope, process design, system configuration, test readiness, deployment, and post-implementation support documentation. Utilized Apex Data Loader, Jitterbit, and WebSphere Cast Iron to efficiently insert, update and import data from Microsoft Excel into Salesforce.com. Proficient in APEX Programming, creating custom triggers, and implementing asynchronous calls to meet specific business logic requirements. Extensive experience in Salesforce.com implementation and customization, utilizing Apex (Classes, Controllers, Triggers), Apex Scheduler, Batch Apex, Apex Web Service, Visualforce Pages, Custom Tabs & Objects, Analytic Snapshots, and Dashboards. Well-versed in Salesforce CRM and Salesforce SFA applications administration, configuration, implementation, development, and support using Apex Language and Force.com platform. Proficient in integrating Salesforce with external applications using Salesforce API, REST/SOAP-based Web Services, and External Objects. Strong expertise in Salesforce. customization, security access, workflow approvals, data validation, data utilities, analytics, sales, marketing, customer service, and support administration Worked as a senior team member on multiple engagements for Data Warehousing and Cloud Data Migration/Integration projects, serving as an ETL Developer utilizing various ETL tools. Developed Lightning Process Builder flows, utilized Connect API, Chatter, and quick action functionalities. Resolved issues with custom Lightning Event Management app related to styles and controllers for in-built apps. Worked on Service Console Lightning application, incorporating multiple Lightning Web Components (LWC). Extensive experience in integrating SFDC with AppExchange partners such as MARKETO and CPQ/APTTUS (Configure, Price & Quote). Involved in CPQ (Configure, Price & Quote) design, mapping to Salesforce custom objects, and implementing Apttus Advanced Workflow Approvals. Hands-on experience with various Salesforce implementations, including Sales Cloud, Service Cloud, and Apttus CPQ. Responsible for developing, implementing, and supporting Apttus CLM and CPQ applications within the Salesforce.com ecosystem. Provided Salesforce solutions to clients, including Salesforce Commerce Cloud, Sales Cloud, Service Cloud Desk.com, Salesforce Lightning components, and Lightning Apps. Expertise in developing and implementing automation processes using Jenkins pipeline scripts. Proficient in using JIRA and ALM for Agile project management, creating Product Backlogs, Sprint Backlogs, and bug tracking. Experienced in utilizing various tools like GitHub for version control. Skilled in integrating Salesforce with third-party applications like Java, GITHUB, Jenkins, and Oracle using Apex, Visualforce, REST API, Lightning UI, and Governor limits. Good knowledge of DevOps practices, source control tool GitHub, and CI/CD tool Jenkins. Experience working with Azure DevOps for CI/CD integrations and as a repository. Worked in an agile environment following the Scrum methodology. EDUCATION Master s from University of Dayton, USA. Certifications Administrator Platform Developer I Service Cloud Consultant Platform Developer II Platform App Builder TECHNICAL SKILLS Salesforce Technologies Salesforce CRM, Apex, Apex Triggers, Apex Classes/ Controllers, Visualforce Pages/Components, Apex Web Services, Workflow & Approvals, Case Management Custom Objects, Dashboards, SOQL, SOSL. Salesforce Tools Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector. Languages & Technologies Apex, C,C++,C#,ASP.Net, ADO.Net, Java, SQL, Java Script, HTML, XML, DOM, CSS, AJAX, Heritix, Apache Lucene Scripting Languages Java Script, Python IDEs and Editors Eclipse, Visual Studio 2008/2003, Emacs, Notepad++ Operating Systems Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003, Linux Databases SQL Server 2000, My SQL Professional Experience Client: Carnival Cruise Line, Florida. July 2022 Till Date Role: Salesforce Lightning Developer Responsibilities: Designed and developed Apex Classes, Controller Classes, Controller Extensions, and Apex Triggers to fulfill various functional requirements in the application. Created robust Apex classes to implement custom business logic and extend the capabilities of the Salesforce platform. Utilized Apex classes to implement asynchronous processing, such as future methods or Queueable Apex, optimizing performance and handling long-running tasks. Implemented Apex trigger handler classes to centralize trigger logic, enhance code readability, and prevent recursion issues. Employed HTML and DHTML to build custom tabs, buttons, and user interfaces within Salesforce apps, ensuring consistent branding and user experience. Developed batch Apex code and Apex scheduler classes. Integrated working code across multiple sandboxes, utilizing Continuous Integration (CI), Continuous Deployment (CD), and DevOps principles, including Jenkins configuration. Experienced in REST API testing and SOAP Webservices testing using tools like SOAP UI and workbench. Implemented authentication and authorization mechanisms, such as OAuth or JWT, to secure the REST API and control access to Salesforce resources. Undertook the development of SFDC reporting tools, systems documentation, and technical process flows. Proficient in designing and building custom dashboards within Salesforce to visualize KPIs and metrics. Experienced in creating dynamic dashboard components such as charts, tables, and metrics using Salesforce Lightning Dashboard Builder. Shared dashboards and visualizations with stakeholders by publishing them to Tableau Server. Designed and implemented Lightning Aura Components using JavaScript, HTML, and CSS to create custom user interfaces and enhance the functionality of Salesforce applications. Developed modular and reusable Aura Components, promoting code maintainability, and scalability. Integrated Lightning Aura Components with Salesforce data using Apex controllers and Lightning Data Service, enabling seamless interaction with Salesforce records and data manipulation. designed and developed Omni Scripts within Salesforce CRM to create guided and interactive user interfaces for streamlined data entry, process automation, and enhanced user experience. Led in Lightning Migration projects, collaborating with stakeholders and end-users to plan and execute the transition from Salesforce Classic to Lightning Experience. Utilized Salesforce Commerce Cloud's Page Designer to create and manage dynamic web pages and promotional content. Used Tableau's geospatial capabilities to visualize data on maps and perform location-based analysis. Managed multi-site and multi-language configurations in Salesforce Commerce Cloud to support global e-commerce operations. Proficient in configuring Einstein AI models using declarative tools and custom code to analyze large datasets, identify patterns, and forecast trends, driving revenue growth and operational efficiency. Familiarity with Einstein APIs and SDKs for extending AI capabilities to external systems and applications, enabling seamless data exchange and real-time decision-making. Developed and implemented end-to-end solutions using Salesforce Marketing Cloud, including Email Studio, Journey Builder, Automation Studio, Audience Builder, and Mobile Studio. Experienced in utilizing AMP script and SSJS for custom scripting within Marketing Cloud to enable dynamic content, personalized messaging, and advanced functionality. Familiarity with Marketing Cloud Connect for seamless integration with Salesforce CRM, enabling data synchronization, lead nurturing, and closed-loop reporting. Developed dynamic and personalized email campaigns using Salesforce Velocity to drive engagement and conversions. Integrated Salesforce Velocity with other platforms for seamless customer journeys and data synchronization. Configured Salesforce CPQ to handle multi-currency and multi-language requirements to support global sales operations. Developed and customized CPQ solutions to automate complex pricing and quoting processes. Implemented Salesforce CPQ (Configure, Price, Quote) integration with Salesforce Sales Cloud to streamline quote creation and approval processes. Integrated Salesforce Service Cloud with backend systems using MuleSoft to enhance customer service operations. Integrated React.js with Salesforce Lightning Web Components (LWC) to create dynamic and interactive UI components. Built various LWC components, decorators, and variables, ensuring code reusability and maintainability. Implemented gamification features in Salesforce Experience Cloud to incentivize community participation and increase user engagement. Streamlined sales and service processes, pipelines, and revenue growth through effective implementation of Salesforce.com Sales Cloud, Service Cloud, and leading CPQ tools. Experienced in writing Jest tests for LWC components to perform unit testing on the client side. Implemented Copado for comprehensive Salesforce deployment and release management strategies. Utilized Copado's version control features for streamlined deployment processes and collaboration. Configured Copado's release management workflows for efficient testing and promotion of changes across environments. Environment: Service Cloud, Sales Cloud, SalesForce.com Platform, Lightning Web Components, Visual force, Pages, Apex, Visual force, Apex Classes Apex triggers, Batch Apex, Schedule Apex, SOAP, REST., Jira, Git, Git Hub, Agile Client: HOI Solutions, California. Oct 2020 June2022 Role: Salesforce Developer Responsibilities: Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, solutions. Created Page Layouts to organize fields, custom links, related lists, and other components on record pages. Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields. Implemented Apex classes for complex data manipulations, calculations, or integrations with external systems using REST or SOAP web services. Leveraged Apex HTTP classes and methods to consume external REST APIs and perform data integration or exchange between Salesforce and other systems. Designed and implemented SOAP API integrations to connect Salesforce with third-party applications, such as ERP systems, payment gateways, or marketing automation platforms. Leveraged Salesforce Velocity Connect for seamless integration with Salesforce CRM and closed-loop reporting. Optimized validation rule performance and deployment in production environments. Implemented event-driven integrations using Dell Boomi to synchronize data updates and trigger actions in Salesforce based on external events. Cleaned and prepared data for migration, including data validation, transformation, and de-duplication. Configured Service Cloud's entitlements and SLA s (Service Level Agreements) to ensure timely resolution of customer issues and compliance with service commitments. Implemented Marketing Cloud's Audience Builder to segment audiences and create targeted marketing lists based on demographic, behavioral, and preference data. Experience in Apttus CPQ, LDAP, and Integration with SharePoint. Implemented mobile marketing campaigns, including SMS and push notifications, using Salesforce Marketing Cloud's Mobile Studio. Demonstrated proficiency in Steel brick CPQ, enhancing tools, and optimizing processes. Implemented pricing methods, calculator plugins, and discounts for efficient sales quoting. Implemented omni-channel routing in Salesforce Service Cloud to prioritize and distribute customer inquiries across different communication channels (e.g., phone, chat). Skilled in configuring CRM dashboards and reports for real-time visibility into key performance indicators. Skilled in crafting Omni Script based dashboards and reports for comprehensive insights into CRM performance metrics. Implemented robust security measures within Omni Studio applications to ensure data privacy and compliance with regulatory requirements. Developed custom reports and dashboards within Omni Studio using Salesforce Einstein Analytics and Tableau CRM for data-driven decision-making. Implemented data security and access controls in Salesforce Einstein Analytics to ensure data privacy and compliance with regulatory requirements. Experienced in configuring MuleSoft's runtime components, such as Mule runtimes, message processors, transformers, and error handling strategies, to build robust and scalable integrations. Implement UI designs using Salesforce Lightning Components, Aura Components, or LWC based on specifications provided by the UI/XI team. configured Service Cloud features, including Cases, Knowledge, Live Agent, Omni-Channel, Service Console, and Communities, to provide multichannel support and personalized service experiences. Experienced in designing and implementing service processes, workflows, and automation rules within Service Cloud to automate case management, escalation procedures, and service-level agreements (SLAs). Configured Chatter to track emails from Outlook to Salesforce by following a user. Deployed, configured, and maintained JIRA and its plug-ins such as Zephyr for JIRA Testing Add-on, including continuous customizations as per user requests. Leveraged Copado's continuous integration and continuous deployment (CI/CD) capabilities for rapid and reliable Salesforce releases. Monitored deployment performance and tracked changes within Copado for auditability and compliance. Setup and Implement Continuous Integration and Continuous Delivery (CI & CD) Process stack using AWS, GITHUB/GIT, Jenkins, and Puppet. Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Copado, Jitterbit, DocuSign, Velocity Controllers, Visual Force Pages, XML, Triggers, Conga CPQ Triggers, API. Client: USAA, San Antonio. Aug 2019 Sep 2020 Role: Salesforces Developer Responsibilities: Designed, developed, and implemented various Apex Classes, Controller Classes, extensions, and Apex Triggers for different functional needs in the application. Implemented Apex controllers and extensions for Visualforce pages to provide custom user interfaces and interactive functionality. Executed various levels of Unit, Integration, Regression, and User Acceptance Testing (UAT) using test cases to ensure the system conforms to business and quality requirements. Worked with REST API using Swagger and Postman to validate request and response JSON data. Proficient in configuring and customizing Salesforce Sales Cloud to meet the specific needs of sales teams, including lead management, opportunity tracking, and pipeline forecasting. Implemented Salesforce Financial Services Cloud to manage client relationships, financial planning, and wealth management activities. Configured Salesforce Service Cloud within Financial Services Cloud to manage client inquiries, support tickets, and service requests efficiently. Integrated Salesforce Financial Services Cloud with third-party financial planning tools and portfolio management systems through API integrations. Utilized various data loading tools like Data Loader, Workbench, and Jitterbit Data Loader for data migration. Developed Lightning components and customized Salesforce Communities using Lightning. Developed and published custom applications or components on the Salesforce AppExchange. Customized Oracle Sales Cloud Application (OSC) CRM using Groovy scripting. Worked with Sales Cloud, Service Cloud, Custom Cloud, and Apex Programming on the Force.com Platform. Experience in managing Repositories using Jenkins and GitHub for CI/CD software development. Environment: Service Cloud, Sales Cloud, SalesForce.com Platform, Lightning, Visual force, Pages, Apex, Visual force, Apex Classes Apex triggers, Batch Apex, Schedule Apex, SOAP, REST, Jira, Git, Git Hub,Agile Client: Keyper Digital Marketing, McKinney, TX. May 2018 July 2019 Role: Salesforce Admin/Developer Responsibilities: Worked with the Business Stake holders in designing the requirements and documenting the same using various tools like Microsoft Visio, Power point, Visual Paradigm and many other tools. Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records. Developed Visualforce Pages to customize the view and functionality of the Knowledge Articles that were required by the Organization. Experience in code check-ins on a daily basis using SVN and GIT version control. Used JIRA, ALM and Rally for issue tracking and project management. Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards. Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages. Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates. Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Visualforce, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Page layout, custom links, Roles, Cast Iron, Data Loader, Data Migration, Dashboard. Client: The Warranty Group, IL. May 2016 April 2018 Role: Java Developer Responsibilities: Participated in all Agile scrum ceremonies, project planning, design discussions and release planning. Proficient in using servlets. Applied MVC implementation to the web application. Used Design patterns such as DAO, Singleton, Session facade which helps in distribution of roles and responsibilities across various layers of processing Strong understanding of spring modules like Spring Core, Spring MVC, Spring JDBC, Spring Boot. Extensively used spring framework Dependency Injection (DI) for object s dependency resolution, Inversion of Control (IOC) using XML configurations, Java Annotations and Java Source code. Strong skills in writing queries, functions, triggers and stored procedures in PL/SQL. Developed UI interface using HTML, CSS, jQuery and Angular, AJAX, Tag libraries and Bootstrap. Strong skills in Oracle server-side programming which includes SQL, PL/SQL Packages. Used DAO Pattern to fetch data from the database using Hibernate to carry out various database. Wrote JUnit test cases for unit testing. Used maven to build applications and created multi module maven project and used Jenkins for continuous integration. Performed Module and Unit Level Testing with JUnit and Log4J for debugging and error tracking. Environment: Java 1.7, J2EE (JSP, Servlets), JMS, JavaScript, jQuery, HTML, API, CSS, Bootstrap CSS, JSF 2.0 X, Hibernate, Spring, Inversion of Control (IOC), Linux, XML, XPATH, Eclipse, Apache Tomcat, Agile, JDBC with Oracle 11g. Client: Navient NC. Feb 2014 April 2016 Role: Java Developer Responsibilities: Developed the application using Struts Framework that leverages classical Model View Controller (MVC) architecture. Designed the user interfaces using JSPs, developed custom tags, and used JSTL Taglib. Developed various java business classes for handling different functions. Developed controller classes using Struts and tiles API. Participated in design and code reviews. Developed User Interface using AJAX in JSP and performed client-side validation. Developed JUnit test cases for all the developed modules. Used SVN as version control. Environment: Java, J2EE, JSP, Struts, JNDI, DB2, HTML, XML, DOM, SAX, ANT, AJAX, Rational Rose, Eclipse, SOAP, Apache Tomcat, Oracle, LOG4J, SVN. Keywords: cprogramm cplusplus csharp continuous integration continuous deployment artificial intelligence user interface javascript information technology procedural language Delaware Illinois North Carolina Texas