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Syed Asad - SCCM Engineer/Application Packager

[email protected]

Location: Dallas, Texas, USA

Relocation: Project will end

Visa: Green Card

#Looking for Near Dallas, TX/ Remote roles# Syed Asad Ali Green Card SCCM Engineer Application Packager Email: [email protected] Summary With 11+ years of deep expertise in the IT domain, my specialization encompasses managing SCCM, MECM, Windows Server environments, Microsoft Intune, Endpoint Security, Application Packaging, and Active Directory. Renowned for meticulous technical documentation, effective coordination of software and security updates, and a staunch commitment to automation, my skill set, and knowledge base equip me to adeptly handle your organization's IT infrastructure needs. Technical Skills Packaging Tools Wise Package Studio 4.x/5.x/6.x/7.0/8.0, Install Shield 2008, 2009, 2010 Admin Studio 6.0/8.5/9.5,10, Microsoft App-V 4.5/4.6/5.0 sp2/5.0 Deployment Tools SMS 2000/2003, SCCM 2007, SCCM 2012, SCCM 2016, Intune, App-V Management Console Debugging Tools Filemon, Regmon, Procmon, Orca,Power BI Languages SQL, XML, JavaScript, VB Script & PowerShell Operating Systems Windows 2000 Server/Professional, Windows NT, Windows XP Professional,Windows Vista/Windows7/Windows Server2008R2/Windows Server2012/2016, Novell Netware, UNIX, LINUX Databases Microsoft Windows Server 2003/2008/2012, SQL Server 2000/2005/2008, Oracle 7.x/8.0/9.x/10.x, MS Access Experience SCCM Engineer/Application Packager Jul 2021 Present Toyota Motors, Dallas, Texas Remote Responsibilities: Designed, configured, and implemented of Microsoft Endpoint Manager solutions, SCCM, Intune, Cloud Management Gateway, Desktop Analytics, App management, software updates, and Device Compliance, ensuring comprehensive support for the desktops and server environment. Demonstrated in troubleshooting issues with deployed images and applications in production, devising effective resolutions, conducting thorough testing, and deploying validated global issue resolutions. Leveraged expertise in Windows Installer technology to adeptly package applications using InstallShield/Admin Studio, Wise Package Studio, and Application virtualization using APP-V 5.2/5.1/5.0/4.6, ensuring seamless software deployments and compatibility across various platforms. Installed, configured, and troubleshooted Windows, ensuring optimal functionality and performance of the operating systems. Created and customized Windows Installer MSIs, including Patches, Transforms, and Custom Actions, tailoring software packages to meet specific organizational requirements. Developed, tested, and deployed applications on client systems as per business requirements, providing ongoing troubleshooting and support for application deployment issues. Analyzed SCCM log files, provided patch and Application management support, and executed maintenance window operations, ensuring smooth operation of SCCM environments. Demonstrated expertise in troubleshooting Windows OS issues and handling escalated L3 issues in end-user computing, ensuring minimal disruptions to productivity. Implemented Intune & Autopilot integrated with SCCM for Hybrid Mode operation, facilitating streamlined device management and deployment processes. Designed, developed, and deployed packaging application solutions using SCCM Current Branch, ensuring efficient software distribution and management. Assisted in resolving medium to high complexity issues affecting Microsoft technologies, Microsoft Server, Windows 10 endpoints, Messaging, SCCM, SCOM, Office 365, Azure, Windows Defender, and Active Directory Services. Utilized the PS ADT PowerShell Application Deployment Toolkit to create and manage application packages for deployment to SCCM clients, ensuring seamless deployment of complex applications with multiple dependencies. Configured MDM policies to ensure device encryption, passcode requirements, and biometric authentication, enhancing mobile device security. Managed Azure AD administered ADFS proxy servers, and configured token issuance policies within ADFS, ensuring secure and seamless identity management and authentication. Collaborated with Microsoft users and support teams in the implementation of Intune and Autopilot to manage mobile devices and access corporate applications, ensuring seamless device management and application access. Resolved software and network-based product and service issues in Microsoft windows environments, ensuring minimal disruptions to organizational operations. Administered and maintained the MS Intune Installation and configuration system, deploying and maintaining security policies for mobile devices to enforce compliance and security standards. Managed Azure AD, including user identities, access controls, role-based access policies, single sign-on (SSO), and multi-factor authentication (MFA) for secure and seamless identity management. Automated deployments using task sequences for OSD with zero-touch and lite-touch methods. Developed and maintained Operating System Deployment (OSD) task sequences Operated on multiple security measures in Azure, including Azure security center, Policy and compliance frameworks, ensuring adherence to industry-standard security practices. Conducted regular audits and assessments of Active Directory, ensuring compliance with security standards and regulatory requirements. Integrated SCCM data with Power BI, utilizing various data connectors and APIs to extract, transform, and load data from SCCM databases and other data sources into Power BI for analysis and reporting. Application Packager / SCCM Engineer Feb 2019 June 2021 Ericsson Inc, Dallas, Texas Remote Responsibilities: Managed end-to-end setup and configuration of infrastructure components, including servers, OS deployment, driver setup, and troubleshooting for 20,000 clients, 2000 servers across 70 sites, ensuring optimal functionality and performance. Extensive experience in creating Transforms MST, Patches MSP, Merge Modules, and MSI database tables for MSI's, ensuring customization and flexibility in software deployments. Collaborated with desktop engineering to facilitate SCCM Windows desktop OS deployment and automated build processes, optimizing system performance and reliability. Deployed applications using SCCM and MDT by creating application profiles via Task sequence and Microsoft Build Manager, ensuring efficient software distribution and management. Managed Microsoft SCCM deployments in a large-scale global environment of 30,000+ users, overseeing deployments of large and complex applications, and ensuring adherence to organizational standards. Ensured optimal performance and maintenance of SCCM installation and client software on all client computers, minimizing disruptions and downtime. Generated Reports on SCCM using SQL Management Studio, providing insights into device and application compliance, patch deployment status, and security events. Managed 8000+ Windows 10 devices using MECM Console and 2500+ iOS/android devices using MEM console, ensuring consistent device management and compliance. Conducted regular security audits and assessments of mobile devices using MDM tools, ensuring compliance with security policies and regulatory requirements. Implemented and managed Microsoft Application Management (MAM) to protect corporate data on mobile devices, ensuring data security and compliance. Provided guidance in planning, gathering requirements, recommendations, and implementation of data migration to Office 365, Autopilot, and configuration best practices, ensuring seamless transition and optimization of productivity tools. Specialized in all functions of MECM, implementing and automating tasks such as software packaging and deployment, automated security patching, and OS deployment, optimizing system management processes. Developed and maintained documentation on procedures and methods for remediation, ensuring consistency and adherence to best practices. Implemented and managed multi-layered endpoint protection solution, including antivirus, anti-malware, web filtering, and zero- trust security, enhancing overall security posture and minimizing security risks. Reduced Vulnerabilities by 95% by implementing a zero-trust security model, enhancing data security, and minimizing disruptions. Managed Azure AD, including user identities, access controls, role-based access policies, SSO, and MFA, ensuring secure and seamless identity management across the organization. Operated on multiple security measures in Azure, including Azure Security Center, policy, and compliance frameworks, ensuring adherence to security best practices and regulatory requirements. Provided expert-level support, diagnosed Active Directory related issues promptly, ensuring minimal disruptions to network services and user operations. Conducted regular audits and assessments of Active Directory, ensuring compliance with security standards and regulatory requirements. Utilized Power Platform tools to build and deploy custom apps, bots, and automations within Teams, streamlining processes, and enhancing team productivity. Windows Administrator April 2017 - Sep 2018 TechVerx Responsibilities: Proactive Monitoring: Conducted daily system monitoring, ensuring the integrity and availability of hardware, server resources, systems, and critical processes through log review and task verification. Windows Expertise: Proficiently installed, upgraded, and provided support for various Windows operating systems (7, 8,10) and Microsoft Office 365, ensuring user productivity. Server Administration: Adept at installing, configuring, and delivering technical support for Windows Server 2003 and 2008R2, contributing to a robust server infrastructure. Active Directory Services: Designed, configured, and maintained Active Directory (AD) services on Windows Server 2008 and 2016, facilitating efficient directory services. Microsoft Platform Support: Installed and provided support for Microsoft platforms like Windows 7 and 8, ensuring smooth user experiences. Developer Tools Support: Handled the installation and troubleshooting of Microsoft Software Developer tools (Visual Studio, MS.NET Framework, MSDN Library). PowerShell Administration: Utilized PowerShell for remote system administration tasks, enhancing efficiency and automation. Microsoft Outlook Support: Addressed and resolved MS Outlook-related issues, maintaining uninterrupted email functionality. ServiceNow Expertise: Demonstrated the ability to use ServiceNow for change management and incident tracking, optimizing IT service management processes. Printer Management: Expertly configured and troubleshooted both local and network printers, ensuring seamless printing capabilities. DHCP Server Management: Installed and configured DHCP Server, optimizing IP address management within the network. vSphere Administration: Managed a vSphere environment consisting of over 20+ hosts and 1000+ VMs, ensuring virtualization infrastructure reliability. VMware Virtualization: Proficiently implemented and deployed virtual machines (VMs) within vSphere ESXi 5.5/6.0 environments, providing scalable virtualization solutions. Virtual Server Management: Built Windows virtual servers with operating systems 2012R2 and 2016, meeting various business needs. VM Operations: Effectively managed VMs using VMware virtual center, web access, and remote console, ensuring efficient virtual machine operations. Windows System Admin Nov 2015 Mar 2017 VectraCom (Pvt) Ltd Responsibilities: Oversaw the daily operations and upkeep of Windows Servers 2008/2012/2016 Servers, ensuring their functionality and adherence to compliance standards. Installed, configured, and delivered technical support for Windows Server 2008 and 20012R2 environments, ensuring optimal performance and reliability. Designed, configured, and managed Active Directory services on Windows Server 2008/2012/2016, including user accounts, groups, and security policies. Utilized Microsoft Desktop Deployment Tool to capture and deploy operating systems, streamlining deployment processes, and enhancing efficiency. Troubleshot Windows 7/10 issues to identify and resolve software and hardware-related issues, ensuring smooth user experience and system functionality. Developed and administered user accounts, groups, and security policies to maintain system integrity and access control. Created MSI application packages using Install Shield, facilitating standardized and efficient software deployment. Generated packages for vendor-developed applications, ensuring seamless integration and compatibility within the environment. Collaborated with VMware to image/reimage, leveraging virtualization technologies to streamline deployment processes. Employed Proc Mon, Filemon and Regmon to debug runtime errors in a locked-down environment, resolving issues promptly to minimize downtime. Utilized VBScript and Wise Script to customize applications, meeting specific requirements and enhancing functionality. Managed deployment of packages using SCCM, ensuring efficient and controlled software distribution across the network. Applied various technologies like transforms, setup capture, and conflict resolution to optimize application packaging processes. Contributed to development work, product integration, testing, and debugging, ensuring seamless integration into the current environment. Developed Windows Installer setup packages (.MSI) using SCCM 2012 adhering to best practices and standards. Utilized Install Shield to capture pre-install and post-install changes, ensuring accurate packaging and deployment processes. Defined standards for Application Virtualization, ensuring consistency and compatibility across virtualized applications. Maintained AD groups for software distribution and utilized 1E App to provide access, ensuring appropriate access approvals for deployments. Windows System Admin March 2013 Oct 2015 TechLogix (Pvt) Ltd Responsibilities: Responsible for supporting: Windows XP/Vista/Windows 7/ Office, Windows Server, Small Business Server 2003/2008/2012, Backup products, Anti- Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless routers, and Firewall Configurations Installed, configured, test, and maintain system management tools, infrastructure, and servers Windows server build, setup, deployment, maintenance & operation for day-to-day support Provides support for software, hardware and networking support for desktops, laptops, and servers Configured Group Policy Settings in Windows server 2012 platform Resolved issues with Shared Mailbox, conference rooms, distribution list, Calendar, and Active sync Implementation and configuration of LAN and WAN in system for different departments. Performed regular system backups and ensured data integrity through scheduled backup procedures. Monitored system performance and conducted system health checks to prevent outages. Managed user accounts and permissions using Active Directory and other identity management tools. Developed and implemented disaster recovery plans to ensure business continuity. Created and maintained technical documentation and knowledge base articles for troubleshooting. Automated routine tasks using scripts including VBScripts, PowerShell to improve efficiency. Provided end-user training and support to ensure effective use of software and hardware resources. Collaborated with other IT staff to plan and execute system upgrades and migrations. Keywords: business intelligence active directory information technology microsoft Texas