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Sanjana - Salesforce Developer

[email protected]

Location: Dallas, Texas, USA

Relocation: Yes

Visa: OPTEAD

Sanjana M Salesforce Developer Contact no: 703-423-0646 Mail Id: [email protected] LinkedTrailblazer: https://www.salesforce.com/trailblazer/sanjanamutyala Linkedin: www.linkedin.com/in/sanjanamutyala PROFESSIONAL SUMMARY A 3x certified Salesforce professional with around 5 years of experience in Salesforce.com as a Developer, Administrator and Tester, which includes configuration, customization, deployment, and integration in Salesforce. Worked with various salesforce.com objects like Accounts, Contacts, Opportunities, Leads, Campaigns, Cases, Solutions, Forecasts, Products and Price books, Reports, and Dashboards. Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements. Experience in deployments of Apex and Visualforce pages across DEV, Test/QA and Production instances. Experience in creating the validation rules, approval process, process builder, flows, and workflows for automated case routing, user setup, case escalation, and email alerts, email templates, data migration using import wizard, apex data loader, and workbench, workflow actions and approval process. Expertise in SFDC development using a lightning application, apex language, classes, triggers, components, tabs, apex web services, custom objects, reports, dashboards, profiles, creating roles, page layouts, org-wide default, sharing rules. Strong knowledge of integration tools and strategies, such as REST/SOAP APIs and middleware. Good knowledge on CRM business processes like campaign management, lead management, account management, opportunity management, Case management, knowledge management, support processes, and forecasting. Hands-on design and development of custom solutions on the force.com platform, including work in Apex and Lightning Web Components (LWC) using Salesforce Lightning Design System (SLDS). Managed complex data migrations within Utility Cloud, ensuring accuracy and implemented robust data cleansing and deduplication strategies to maintain high data quality using Duplicate and Matching Rules. Developed advanced reporting dashboards and analytics in Commerce Cloud, providing critical insights into customer purchasing behaviors and sales trends, driving data-driven decision-making. Implemented Salesforce CPQ to automate and optimize the student enrollment and course registration processes, ensuring accuracy and efficiency in fee calculations and billing with Sales cloud and Marketing cloud. Strong knowledge of salesforce configuration, data migration, system integration, and familiarity with MVC architecture and Apex (Classes & Triggers). Experience in different phases of SDLC, including analysis, design, development, implementation & enhancement of projects in and followed Agile (SCRUM) Methodologies. Proficiency in Salesforce Health Cloud, including data model customization, Lightning development, and configuration. Experienced in SFDX for deployments, creating scratch orgs, push/pulling metadata to scratch orgs. Possess proficiency in Microsoft Visual Studio(VSCode), Salesforce Lightning Design System(SLDS), and the Salesforce development lifecycle(SDLC) and Salesforce Command Line Interface(CLI). Utilized the capabilities of Gainsight using Marketing Cloud by providing deeper insights into user behavior, which can be used to tailor marketing campaigns and improve engagement strategies. Contributed innovative ideas to the Salesforce Center of Excellence (COE), driving continuous improvement and adoption of best practices. Designed and implemented robust Salesforce solutions for complex business processes, enhancing system functionality and user experience through custom coding in Apex, VisualForce, and Lightning Components. Utilized OmniStudio(Vlocity) to manage patient data and intake process more efficiently, and automate administrative tasks. Conducted technical reviews and user acceptance testing (UAT), ensuring the alignment of the Salesforce solution with business requirements and end-user needs. Used database design concepts of SOQL, SOSL, and SQL. Leveraged JavaScript , HTML, XML, WSDL and CSS alongside Apex and Visualforce to enhance user interfaces and improve client-side functionality in Salesforce applications Experience with environment management, release management, code versioning, deployment methodologies, and CI/CD tools and developed expertise in Copado for streamlined deployment processes. Achieved multiple Salesforce.com certifications, demonstrating advanced expertise and commitment to professional development within the Salesforce ecosystem. Knowledgeable in Salesforce integrations with Conga Composer, OmniStudio(Vlocity/ Velocity) and Gainsight. Excellent communication and interpersonal skills, accustomed to working in large and small team environments. Performed rigorous peer reviews and code reviews to maintain high-quality standards and adherence to best practices in Salesforce development. SKILLS CRM Clouds : Sales Cloud, Marketing Cloud, Data Cloud, Health Cloud, Utility Cloud, Service Cloud, AWS. Salesforce Technologies : Apex Classes, Triggers, SOQL, SOSL, Lightning Web Components (LWC), Lightning Pages, Apex Web Services, Workflows & Approvals, Case Management, Omni-channel, FAQ s, Knowledge Articles, SFDX, COPADO, Jenkins, Approvals, Reports & Dashboards, Process Builder, Mulesoft, Flow Builder, SaaS, Salesforce CLI, Salesforce CPQ, Customer 360. ETL Tools : Data Loader, Data Import Wizard, DocuSign, Salesforce-to-Salesforce, Force.com Platform. Database : SQL Server, Oracle, MySQL, Workbench. Language : Apex, C/C++, HTML, CSS, JavaScript, Java, Python, XML. Web Services : JSP, JSON, REST, SOAP, Git, GitLab, Bitbucket, Jira, Tableau, Informatica Cloud, MuleSoft. Tools : VS Code, MS Office, MS Excel, Eclipse IDE, Slack. Management : Project Management & Client Servicing, Operations & Stakeholder Management, Process/Product Management, Skilled Interpersonal, Communication & Organizational Skills, Scenarios Writing. SDLC : Agile Methodology, Waterfall Methodology. Web Servers : Apache Web Server, Tomcat. Platforms : UNIX, Windows, MacOS. CERTIFICATIONS Salesforce Certified Administrator (ADM-201) Salesforce Certified Platform App Builder (CRT-403) Salesforce Certified Platform Developer I (CRT-450) EXPERIENCE Enabled Analytics Inc, Texas, USA February 2024 Present Role: Sr. Salesforce Developer Responsibilities: Led the integration of Salesforce Health Cloud, Sales Cloud, and Data Cloud, enhancing data visibility and patient management for a healthcare analytics firm. Collaborated with lead architects to define and maintain Salesforce architecture strategies, aligning with business objectives and optimizing operational efficiency. Enhanced Salesforce CRM functionality with custom Apex triggers and classes, dynamic Salesforce Flows, and Process Builder automations, automating critical business processes, and streamlining complex workflows to increase efficiency. Engineered data synchronization solutions across health cloud and sales cloud, ensuring real-time data accuracy and compliance with healthcare regulations, including creating custom objects, fields, Lightning components, and Apex triggers. Developed and optimized a Salesforce application using LWC, improving UI and workflows, while leveraging Salesforce Lightning Design System (SLDS) for a consistent user experience across custom applications. Developed custom Salesforce dashboards and reports in the health cloud and sales cloud that provided holistic insights into patient engagement, sales metrics, and operational efficiency. Ensured all Salesforce deployments complied with industry standards and corporate security policies, implementing rigorous security protocols and regular system assessments. Led cross-functional teams in the development of Salesforce solutions, mentoring junior developers and fostering a collaborative environment to drive project success and innovation. Maintained integrations between Salesforce Health Cloud and other systems, such as laboratory information systems (LIS), electronic health records (EHR), and supply chain management platforms. Innovated data handling strategies within Sales Cloud and Data Cloud, implementing customized data models and real-time synchronization processes that significantly increased data fidelity and supported a dynamic, data-driven approach to sales strategy and business growth. Developed customer-facing interfaces with custom styling in Lightning App Builder, improving user engagement and operational efficiency across sales and marketing platforms. Implemented comprehensive data migration and synchronization strategies using ETL tools like Data Loader and import wizard, coupled with automated approval processes to ensure compliance and operational efficiency. Conducted rigorous debugging and product testing within Salesforce, ensuring robust performance and user satisfaction by systematically identifying and resolving issues in Apex and Visualforce pages. Designed and executed a comprehensive data quality plan, significantly enhancing the reliability and accuracy of critical healthcare data in the health cloud. Authored detailed documentation and training materials for Salesforce users and administrators, enhancing understanding and adoption of new features and functionalities . Proficient in data migration, data modeling, and database management skills. Applied analytical skills to dissect complex project requirements and transform them into actionable development tasks within Salesforce, optimizing CRM processes and user workflows. Configured and maintained robust Salesforce security settings with role-based access and field-level security, while ensuring high application reliability and performance through extensive unit and integration testing, achieving over 95% code coverage. Customized Company Profile, Security Controls, and Communication Templates to align with organizational requirements. Applied Agile Software Development methodology, participating in Sprint Grooming sessions, Daily Standups, User Story Estimation, Sprint Demos, Sprint Review, and Retrospective sessions. Environment: Salesforce.com, Customer 360, Sales Cloud, Health Cloud, Data Cloud, Visualforce Pages, Lightning Web Components (LWC), Gainsight, AppExchange, Apex Triggers, Apex Classes, Reports and Dashboards, OmniStudio(Vlocity), Custom Objects and Custom Tabs, Data Loader, Import Wizard, APIs (REST, SOAP, Bulk API), Security Controls (Profiles, Permission Sets, OWD, Sharing Rules), Jira, Email Services, Flows, Process Builder. TTU Enrollment Management, Texas, USA August 2022 December 2023 Role: Salesforce Developer Responsibilities: Integrated Marketing Cloud with Sales Cloud for a unified student recruitment and engagement process. Developed and customized email templates and communication strategies in alignment with the institution's branding using salesforce marketing cloud and sales cloud. Engaged directly with business leaders to gather requirements and presented customized architectural solutions, ensuring stakeholder involvement and satisfaction throughout the project lifecycle. Implemented Salesforce CPQ for streamlined student enrollment and course registration, including custom pricing models for financial aid. Created and maintained custom objects, fields, reports, and dashboards, and integrated Salesforce with third-party solutions, enhancing functionality and user experience. Played a key role as an SFDC and Lightning developer and led requirement gathering sessions with enrollment management to ensure system alignment with institutional policies and student needs. Excelled in database modeling and data management, ensuring integrity and performance through effective deduplication and DML operations within Salesforce governor limits. Enhanced Sales Cloud for comprehensive student lifecycle management from prospect to alumni. Customized dashboards and reports to track recruitment effectiveness and student engagement, facilitating data-driven decision-making. Developed tailored pricing models and discount structures in Salesforce CPQ that accommodated scholarships, grants, and financial aid options, making the financial aspects of enrollment more transparent and manageable for students. Managed day-to-day operations for multiple large Salesforce implementations, overseeing user access, sharing models, custom object and field creation, bulk data migration, workflows and troubleshooting of Apex and integrations. Developed custom Apex triggers and automated workflows for critical enrollment processes. Adapted existing Visualforce pages to Lightning, improving UI and UX for mobile and desktop users. Created Reports and Dashboards tailored to customer requirements, along with Record Types, Validation Rules, Triggers, and Page Layouts. Facilitated effective communication between project stakeholders to gather requirements and deliver updates, ensuring alignment with business goals and optimal use of Salesforce capabilities. Developed and executed comprehensive test plans including unit, integration, and user acceptance tests to ensure high-quality Salesforce deployments Implemented custom Lightning pages using Lightning App Builder to enhance user interactions and process efficiency along with Workflow Rules, Approval Processes, Tasks, Email Alerts, Field Updates, and Outbound Messages. Activated Process Builder functionality during production data loads to address errors on Account and Project Objects. Managed large-scale data migrations and integrations, ensuring data integrity and regulatory compliance. Utilized Data Loader for bulk data operations, including insert, update, bulk import/export from Salesforce.com objects, handling CSV files and maintained robust data backup and recovery processes. Environment: Saleforce.com platform, SFDC, Sales Cloud, Marketing Cloud, Visual Force Pages, Salesforce CPQ, Data Loader, App Exchange, Gainsight, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Informatica on Demand, Customer Portals, Import Wizard, API, Jira. Accenture Solutions Pvt. Ltd, Hyderabad, INDIA August 2020 July 2022 Role: Salesforce Developer Responsibilities: Integrated Utility Cloud and Commerce Cloud with Sales and Service Clouds, ensuring seamless data flow and functionality across all platforms, enhancing the overall operational efficiency and customer service. Implemented key business processes within Utility Cloud using custom Apex Classes, Controller Classes, and Triggers, significantly reducing manual effort and increasing process efficiency. Spearheaded the integration of Salesforce Utility Cloud to optimize operational efficiencies for utility management, customizing solutions to handle complex billing, service management, and customer engagement. Developed custom Salesforce solutions tailored for Utility Cloud, including automated metering infrastructure and resource management tools, enhancing operational visibility and customer satisfaction. Implemented Salesforce Commerce Cloud for streamlined online sales processes, integrating e-commerce capabilities with the CRM system to provide a unified customer experience across both utility and commercial transactions. Customized user interfaces and workflows in Commerce Cloud, facilitating enhanced e-commerce functionalities such as cart-to-cash processes, dynamic pricing models, and personalized customer portals. Developed and automated business logic using Custom Objects, Components, Controllers, and Visualforce pages. Managed user access through Profiles and Role Hierarchy, ensuring organizational needs were met. Utilized tools such as App Exchange Applications, Validation Rules, Workflows, Approval Processes, and Reports & Dashboards and efficiently imported data using Import Wizard, Workbench, and Data Loader from Excel sheets. Led Salesforce.com implementations, capturing, and documenting requirements and created unit test cases, reviewed tester scenarios, and performed testing activities. Oversaw deployment processes, including changeset creation and thorough testing, ensuring successful data migration from Sandbox to Production and implemented version control using Bit Bucket during deployment. Environment: Salesforce, Utility Cloud, Commerce Cloud, Sales Cloud, Service Cloud, Apex Classes, Controller Classes, Apex Triggers, Data Loader, AppExchange, Validation Rules, Workflows, Approval Process, Reports & Dashboards, Sandbox, SOQL, SOSL, Bitbucket, Jira Workbench, Agile. Tata Consultancy Services, Hyderabad, INDIA June 2019 July 2020 Role: Salesforce Administrator Responsibilities: Designed and implemented advanced Salesforce solutions integrating Sales Cloud and Service Cloud with external enterprise applications using MuleSoft ESB. Conducted administrative tasks, including creating Users, Profiles, Roles, Permission Sets, Field-level security, Page Layouts, Record Types and sharing configurations based on the organizational role hierarchy within sales and service cloud. Managed salesforce data models like standard objects(Leads, Account, Contact, Opportunity, Activities) and custom objects. Implemented Single Sign-On (SSO) within Salesforce, enhancing security and user experience by integrating with enterprise authentication systems. Configured application business logic in sales cloud and service cloud using declarative programming tools like Formula fields, Validation rules, Record Types, Picklists, Dependent Picklists, and List views. Established object relationships, including Master-Detail, Lookup, self, and Junction objects. Developed Visualforce tabs for custom reports, implemented Workflow rules, Approval Processes, and related actions like Tasks, Email alerts, and Field updates. Created email templates and customized inbound emails using email-to-case functionality. Managed deployment processes, creating changesets, and deploying data from Sandbox to Production after thorough testing. Conducted technical UAT and partnered with business consultants to validate the functionality and performance of Salesforce solutions in Sales and Service Cloud, ensuring alignment with business requirements and user expectations. Environment: Saleforce.com CRM, Force.com platform, Sales Cloud, Service Cloud, Mulesoft, Apex Classes, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Jira, Eclipse IDE, WSDL, Windows. EDUCATION Master s in Computer Science from Texas Tech University, USA. December 2023 Bachelor of Technology in Computer Science and Engineering from Gitam University, India. May 2019 Research, release, documentation, problem, logging, issues, production defects, attention to detail, web technologies, version, control system, specification, software development lifecycle, scrum methodologies, requirements gathering, collaborate, coding, statistics, monitoring, leadership, heroku, communicate, application development, stake holders, problem solving, information technology, version control system, stakeholders, Keywords: cprogramm cplusplus continuous integration continuous deployment quality analyst user interface user experience microsoft Idaho