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Excellent Consultant On My Bench - Resume Of My Candidate On C2C

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From, Lisa, Stier Solutions Inc [email protected] Reply to: [email protected] Hi Professional, Hope you are doing well. We have an excellent candidate for Product Owner , if you have any openings kindly please share the details to [email protected] || (610) 735 8665 RAGHU CH E-mail: [email protected] |Phone Number: (470) 593-6858 CAREER PROFILE Product Management | Delivering Positive ROI | Business Process Improvement Actively looking for an opportunity as a product Owner, I bring over 13+ years of proven expertise in Product Management and Testing. My proficiency lies in interpreting and analyzing data to devise effective solutions, particularly within the realms of business. With exceptional managerial and communication skills, I aim to leverage my technical and leadership capabilities within an organization for mutual growth and success, Additionally, having a strong blend of business and IT acumen, I thrive in fast-paced environments. - CORE COMPETENCIES - Client /Stakeholder Communication Team Building and Employee Oversight Project Management Strategic Planning and Execution Requirement Management Team leadership Software Development Lifecycle (SDLC) Release Management and Deployment System Integration Waterfall and Agile Methodologies Customer Centric/product Management Defect Tracking and Reporting EDUCATION Bachelor of Engineering & Technology from Jawaharlal Nehru Technological University Hyderabad, Hyderabad, India TECHNICAL SKILLS Methodologies Waterfall, Agile, Agile-Waterfall Hybrid, Project Management & Business Modeling Microsoft Project, Microsoft Office, Microsoft PowerPoint, Microsoft Excel, JIRA, Testing Tools HP Quality Center, HP Reporting and BI Tools MS SQL Server Reporting, Tableau, Statistical & Analytical (BI) Tools & Skills Advanced Excel, Pivot Tables and Reports, PROFESSIONAL EXPERIENCE Client: FIS Global(Remotely working from AZ) Jan 2023 to Till Date Role: Product Owner Key Highlights Conduct interviews and collaborate with stakeholders to collect requirements, ensuring alignment with the project's strategic objectives, and documenting them accordingly. Prioritize the backlog and break down the epics of the product into features and user stories by defining and decomposing them. Led all Scrum ceremonies, including daily stand-ups, bi-weekly backlog grooming, sprint planning, defect reviews, sprint reviews, demos, and retrospectives. Actively contributed and participated in PI Planning, project charter development, and budgeting. Oversaw the coordination of internal and external third-party vendor resources to ensure timely project delivery and adherence to budget constraints using agile methodologies. Reported, tracked, and addressed bugs/defects within JIRA. Led business review sessions and conducted user acceptance testing sessions to verify that the product design met requirements, thereby minimizing rework, and expediting the pace of delivery. Collaborated with the technical team to coordinate the implementation of solutions with business users, manage the issue resolution process, and oversee the change management process. Provided leadership and guidance to team members, effectively resolving conflicts and ensuring alignment with project goals Protected the team from over-commitment, managed product backlogs, and prioritized the resolution of defects/bugs, as evidenced by the on-time delivery of major initiatives. Conducted GAP impact analysis on business rules, business and system process flows, user administration, and requirements. Conducted process walkthroughs with business stakeholders and subject matter experts (SMEs) to obtain feedback and secure sign-off. Client: Cisco, San Jose, USA Feb 2021 to Dec 2022 Role: Product Owner/scrum master Key Highlights Drove the full-cycle development of a prestigious $20mn Webex project Cisco. Oversaw the entire lifecycle from initial planning through testing and live production. Delivered products with zero defects while operating within established budget and timeline requirements. Successfully developed and deployed product with the potential for future release into additional markets, including Canada, UK, and Japan. Contributed to the refinement of the product roadmap, resulting in the successful implementation. of revenue-generating strategies that increased ROI by 15%. Collaborated closely with Architects, Delivery Managers, and Software Leads to analyze and address technical dependencies for features, minimum viable products (MVPs), and epics. Provide stakeholders with comprehensive updates on project advancements, challenges encountered, and proposed solutions in a professional manner. Performed extensive business process analysis including data analysis and GAP analysis. Execute and oversee adjustments as needed to align with project objectives and ensure timely delivery of deliverables. Assist in establishing the parameters, objectives, and tangible outcomes of the project, including its scope, goals, and deliverables. Addressing impediments and implementing proactive risk mitigation strategies. Understand and leverage product capabilities to find creative solutions for new requirements. Define priority and add value to the end user. Establish resources and network in the organization to leverage cross-functional expertise Performed extensive business process analysis including data analysis and GAP analysis. Successfully executed multiple projects concurrently within the company's project portfolio. Finalizing the project by formalizing its closure, obtaining acknowledgment and endorsement from stakeholders, conducting thorough post-project assessments, and diligently capturing insights and best practices to enhance future project endeavors. and diligently capturing insights and best practices to enhance future project endeavors. Provided leadership and guidance to team members, effectively resolving conflicts, and ensuring alignment with project goals. Client: Wells Fargo, Charlotte, USA 4/2019 to 12/2020 Role: Product Owner Key Highlights Led the end-to-end management of multiple components within a $10M financial project for Wells Fargo, focusing on enhancing debit card and payment experiences. Guided a three-person multidisciplinary technology team in utilizing Jira and Scrum methodologies to achieve objectives, including bug resolution, UI/UX enhancements, and ensuring regulatory compliance in debit card and payment functionalities. Managed a five-person software development team, overseeing daily operations to drive Agile projects centered on debit card and payment improvements. Directed a UI/UX initiative involving stakeholder collaboration to meet project milestones and deliverables within the payment realm. Spearheaded process optimization initiatives resulting in an 80% reduction in debit card and payment-related bugs, leading to a cost savings of $1 million. Notably redesigned manual workflows within structured product redemptions to enhance debit card and payment processes. Proactively identified and rectified debit card and payment process deficiencies, assuming ownership of product responsibilities and becoming a subject matter expert in debit card and payment business processes. Served as a liaison between the Development team and Operations, ensuring seamless communication and collaboration. Identified opportunities for enhancing debit card and payment processes, collaborating on the development of innovative tools to boost efficiency and quality across departments and teams. Collaborated effectively with cross-functional teams, spanning various time zones, to manage products instrumental in improving debit card and payment experiences and reducing operational costs. Acted as the primary point of contact for all stakeholders regarding debit card and payment-related matters, including customers, partners, executives, and other departments. Identified and mitigated risks to minimize disruptions to debit card and payment projects, ensuring smooth execution. Provided leadership and guidance to team members, resolving conflicts, and ensuring alignment with project goals, particularly within the debit card and payment domains. Continuously monitored debit card and payment product performance, gathering feedback from customers and stakeholders to make data-driven decisions and prioritize future improvements. Engaging stakeholders through effective communication channels and providing comprehensive reports on project advancement and performance metrics. Create Daily, Weekly and Monthly project status reports and distribute them to the client. Client: Air Canada, Florida, USA 2/2016 to 9/2018 Role: Scrum Master/Release Manager Key Highlights Maintained release schedules for every core service and ensured they aligned with major vendors, other stakeholders, and the client Air Canada. Developed strategies for release window planning and cycle coordination across portfolios and components for the client Air Canada. Managed relationships and coordinated interrelated processes in a professional capacity. Effectively communicated crucial release plans and changes in a professional manner to Business teams. Managed, planned, and negotiated release activities for Canadian clients. Conducted release readiness and milestone reviews. Directed and coordinated the execution of checklists and deployment plans in a professional capacity. Ensured clarity of requirements across dependent project streams to facilitate effective release management. Oversaw the transition of deliverables into production environments and validated release notes in a professional capacity. Ensured that releases adhered to operational expectations. Directed and orchestrated the execution of checklists and deployment plans in a professional capacity. Managed the deployment of deliverables to the test environment, with a focus on ensuring the availability of external dependent items throughout the test runtime. Managed relationships while working on interrelated processes. Client: Amex, Phoenix, USA 2/2013to 1/2016 Role: Sr Test Specialist Key Highlights Maintained release schedules for every core service and ensured they aligned with major vendors, other stakeholders, and the client Markel. AmEx Adapted the Scrum Methodology for software web development processes to present customer retention for the AmEx ITSM application. Assist the onsite Program Manager and point of contact for overall test strategy, and plan by preparing a list of tasks and assignments. Analyze each requirement from the specification document and use cases. Promote suggestions to implement the features or any logical issues. Validate the results of testing with Project stakeholders. Maintaining a matrix of bugs or errors & providing inputs to optimize the QA process. Create high-level Test Scenarios. Interacting with business- user and taking their input on any new requirement Raise defect or clarification against the specification document. Validate deliverables and work with the business team to facilitate Business Acceptance Testing & obtain sign-off. Delivered technical and leadership contributions to PWC projects including data conversion and operations reporting. Managed trade and financing process between Amex ITSM and Amex ITSC Guarantee Trust to cover long and short positions. Confirmed test results by project stakeholders, ensuring testing was accurate and issues resolved promptly. Requirement analysis from user stories. Test scenario, case preparation, peer review Conducted Functional Testing (System Test and System Integration Testing), Regression Identifying environmental needs and setting up the environments Active participation in all Scrum ceremonies, Sprint planning, Daily standup, Backlog grooming Participate in a user story session. Analyzing the impact of change requests and new scope as per the Sprint cycle Daily Scrum meeting Interacting with business-user and taking their inputs/clarification on any new requirement Validate the results of testing with Project stakeholders. Involved in reviewing the test scripts for the new enhancement. CMA-CGM Systems, Houston, USA 2/2011to 2/2013 Role: Test Specialist Key Highlights Create functional test scenarios for Product, Service, and Subscription & billing business processes. Test case validation of existing scripts w.r.t. new Offer business scenarios. End-to-end business scenario testing and regression testing Write and review the test cases for every application identified as part of testing. Attend status review meetings/conference calls with business & IT staff for progress updates! Maintain the schedules for testing of application/integration. Tracking Downtime & Communicate timelines, progress, and delays back and forth from the team to the client and vice versa. PROFESSIONAL DEVELOPMENT - CERTIFICATIONS - Project Management Professional (PMP) | Project Management Institute (PMI) | 2022 Professional Scrum Master (PSM I) | Scrum.org | 2022 - - LANGUAGES - English (Fluent) | Telugu (Native) | Hindi (Fluent) Keywords: quality analyst user interface user experience business intelligence rlang information technology hewlett packard microsoft Arizona