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Tushar - Principal Business Analyst/Product Owner/Scrum Master

[email protected]

Location: Fairfax, Virginia, USA

Relocation: Yes

Visa: H1B

(Principal Business Analyst, Product Owner, & Scrum Master) Tushar [email protected] +1 (630) 444-7440 PROFESSIONAL SUMMARY 20+ years of strong Business Analysis, Program, Project, & Delivery Management, Scrum Master, and Product Owner experience along with substantial exposure to Quality Assurance Proficient in Agile, Rational Unified Process (RUP), Waterfall, and many other hybrid SDLC models Certified and well-versed in Agile, ITIL, Six Sigma, Total Quality Management processes, and Public Speaking Expert in Information Architecture and User-centric Business Analysis Extensive experience in multiple domains Contract Lifecycle Management (CLM), Federal Aviation, General Services Administration (GSA), Federal Drug Administration (FDA), National Highway Safety, Airline Travel & Catering, Biometrics, Elder Health Care & Services, Manufacturing, Home Improvement, Hospitality, E-commerce, State Transportation, and BPO Highly adept at handling accounts, proposal writing & business negotiations. Excellent Academic Qualifications - MBA in Finance, MS in Materials Engineering, and BS in Electrical Engineering Alumnus of the SOAR Leadership program with REI Systems Inc. Currently holding Public Trust Clearance EDUCATION MBA (Finance), Strayer University, Greater Washington DC Area Campuses MS in Materials & Metallurgical Engineering, University of Texas, El Paso, TX BE (BS equivalent) in Electrical Engineering, Mumbai University, Mumbai, India CERTIFICATIONS Certified SAFe 5 Agilist Scrum Fundamentals Certified (SFC) Certified SAFe 5 Practitioner TotaI Quality Management Certified Scrum Product Owner (CSPO) ITIL V3 Foundation Certified Scrum Master (CSM) Six Sigma-Black Belt Six Sigma-Green Belt Competent Leader & Competent Communicator (Toastmasters International) Graduate of the COHORT 19 SOAR Leadership program at REI Systems SKILLS Software packages/tools: MS Office, MS Visio, Requisite Pro, SQL, JIRA, Confluence, SharePoint, Java Script, MS SQL Programming Languages & Technologies: C++, C, HTML, CSS, Java Script, fair understanding of SOA and Cloud Technologies SELECT ACCOMPLISHMENTS Backfilled the position of a Delivery Manager on a deep red Icertis implementation project for Agios Pharmaceuticals and played a pivotal role in bringing it back to green by improving overall communication, efficient issue tracking, and innovative planning. Saved -$5M/year for Federal Aviation Administration (FAA) by virtue of the Service Level Agreement Realignment (SLAR) project. Identified intricate inter-project level dependencies in NavLean, a next-generation technology initiative at FAA (evaluated at $35M to 38M leading to a potential saving of -$1.5M). Received Honors graduate medallion at Strayer University and nominated for Graduate Student of the Year award for 2015-16. Successfully executed a very complex global discount management project Special Sales Allowance for Cummins Engineering leading to a worldwide dealer payout savings of -$200M/year. Pioneered user-centric system design and iterative development within multiple client organizations EXPERIENCE REI Systems Sterling, VA Mar 2023 Current Principal Business Analyst (Client: General Services Administration (GSA)) Projects: ECAS & SAM Modernization Concurrently lead Business Analysis activities for nine out of thirteen GSA .gov websites (e.g. evaluation.gov, cdo.gov, cio.gov, 508compIisnce.gov etc.) that are a part of the ECAS portfolio. Serve as the Lead Business Analyst while working on the SAM.gov modernization project and guide other BAs in the team in writing effective requirements/user stories, developing and reengineering business processes, and using efficient requirements elicitation techniques Closely work with all Product Owners, GSA-IT PMs, and REI Program/Portfolio Management Office to evaluate initiatives across various products and help in prioritizing items for quarterly Product/Portfolio Increment (PI) Lead requirements sessions, document user stories, and support the development team in delivering high-quality products Prepare and present the weekly status to the project executives Identify and evaluate various risks at the product/portfolio level and devise strategies to mitigate/manage them Support the QA team in test plan/test cases review as well as provide hands-on testing support as and when required Support the Scrum Master and Project Manager in backlog refinement, prioritization, and timely delivery of all products Lead the efforts to plan and execute User Acceptance Testing (UAT Cloudmoyo Inc, Chantilly VA Dec 2021 Feb 2023 Delivery Manager/Business Analyst Washington DC Concurrently worked on multiple implementations of Icertis CLM (one of the world s leading Contract Life Cycle Management products) which includes product configuration, contract workflow customization, template rationalization, integration with third- party applications, and legacy contracts migration. Worked closely with various teams to analyze business problems of varying degrees and developed \feasibIe solutions for the same. Effectively communicated with C-level and Senior-level stakeholders to connect on project proceedings, present project statuses, negotiate terms, and develop business & strategic solutions. Played a pivotal role in program, project, and delivery planning, execution, and monitoring with a constant eye on budget control, quality, customer satisfaction, and efficient digital transformation goals outlined by the customers. Trained team members in understanding and applying agile principles to project execution. Used various means to collect customer feedback, assess transition avenues, design & implement process improvements, and track & present KPIs to enable a constant boost in customer satisfaction. Spatial Front Inc. (SFI) McLean, Sep 2019 Dec 2021 Scrum Master & Sr. Business Analyst (Clients: Federal Drug Administration (FDA), National Highway Traffic Safety Administration (NHTSA) & General Services Administration (GSA) Projects: e-lnspect with Federal Drug Administration (FDA) Drug Recognition Expert (DRE) Data with National Highway Transportation Safety Administration (NHTSA - DOT) Travel Audit Management System (TAMS) with General Services Administration (GSA) Elicit and understand the client s business needs, define requirements, write user stories, and manage a product backlog and develop prototypes for the proposed solution. Closely work with developers to update user stories with technical payload including error codes, API interactions (including any negative use cases to be included), end points, and data mapping destinations Study existing business processes, programs, and/or legacy systems in their native environments and perform a comprehensive analysis of existing problems and understand the areas for improvement. Help build high performing teams, build shippable product, and responsible for leading Agile project coordination to support various upstream and downstream teams. Facilitate reconciliation of differences voiced by the customer with those in the system proposal, reducing scope creep or impacts to the delivered system s quality. Serve as the leader for the team to ensure clear communication and organization of the team, along with maintaining the production backlog and its prioritization to meet the organizational vision in a timely manner. Engage stakeholders, contributors, and technical resources to analyze user needs and resource limitations. Provide week-to-week strategic objectives to scrum team and provide quick decisions to system level questions and defect triage. As required, work with 3rd party interface partners to drive process on schedule and on budget. Drive and own backlog refinement & management, prioritize the iteration and drive acceptance testing and delivery of iteration. Oasys Technologies Inc. Reston, VA Dec 2017- Aug 2019 Business Analyst & Product owner (clients: National Rural Electric Cooperative Association (NRECA) & Gate Group (GG), Performed as a Systems Engineering & Business Analyst with NRECA (transitioning from multiple legacy to a central modern application) as well as with GG (helping them transition from SAP MM & PP to a custom-built ERP) Standard Airline Catering Solution (SACS) Played the role of an agile coach and assisting GG to transition from Waterfall methodology to Agile scrum. Performed as a Product Owner in one of the agile projects determine sprint goals, define epics and user stories within, document detailed user stories, and prioritize user stories to affect maximum ROI for every cycle. Assisted the Subject Matter Experts in transitioning in the role of a Product Owner for pilot Agile projects. Defined sprint goals, monitored the sprint progress, interfaced, and engaged with customers to evaluate the actual value of the sprint outputs and use the feedback to determine further action plan for consequent sprints. Helped the team to work towards higher efficacy by continuous inspection, identification of required change, and quick adaption. Played the role of a scrum master for one of the pilot projects and facilitate many scrum processes (including but not limited to) scrum planning, daily stand-ups, sprint retrospectives, sprint grooming, feature refactoring etc. Protected the team from over-commitment and helped the product owner in strategically prioritizing resolution of defects/bugs. Created/ reviewed various supporting Business Analysis artifacts (including but not limited to) Process flows, wireframes, test plans, test scripts, API specs, Change Request Analysis documents etc. and documented detailed BRDs. Trained the current team of 7 Business Analysts and various SMEs to shift from a Waterfall to Agile methodology. BTP Technologies, Chantilly VA Sep 2017-Oct 2017 Business Analyst & Strategist Developed detailed requirements for multiple report generation applications for the client Subway . Analyzed BTP s Loan Management product and recommended avenues for additional functionalities and UI changes. Rigil Corporation, Washington DC May 2012 - Aug 2017 Sr. Business Analyst, Scrum Master, Project Owner, & Proposal Writer All clients are specified below) Federal Aviation Administration (FAA) projects: Air Traffic Operations Management (ATOMS), Aeronautical Information Management Modernization Segment 2 (AIMMS), Service Level Agreements Realignment (SLAR), NavLean, Funds certification, BPM Tool Evaluation for FAA s Acquisition Group, Funds Certification, Electronic National Flight Data Directory (eNFDD) Internal projects/assignments for Rigil: i-Views Product Development, Proposal writing and review. Department of Commerce (DoC) projects: i-Views implementation Creative IT Inc. projects: Automated Passport Control and managelD product enhancement Executed the above projects using Agile, RUP, or Waterfall methodologies (as required by the project /cIient needs). Managed extensive requirements gathering sessions including personal interviews, document review sessions, Joint Application Development (JAD) sessions, and review workshops. Evaluated more than 200 complex rules for shift operations and scheduling for 300+ Air Traffic control centers and determined avenues for their implementation and their impacts to the application called Air Traffic Operations Management System (ATOMS). Played a vital role in planning and execution of various UAT sessions for ATOMS with various Air Traffic Controllers (ATCs) representing FAA and many key users National Air Traffic Controllers Association (NATCA). Was a core member of the ATOMS Product Strategy & Agile team As a Scrum Master, helped in reengineering the business processes, prioritization of user stories based on their criticality, developed wireframes to simulate complex processes, and managed changes. Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings. Trained the team to create clear and concise epics/stories, define sprint goals for every sprint, and monitor sprint progress to evaluate its value addition to the product. Interface with stakeholders to present the sprint progress/output, identify required change in course, and help the team to understand and adapt to those changes. Instructed and modeled core agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise. Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks. Determined processes and checklists to identify and evaluate criteria to determine backlog items as Ready and Done . Established Business Requirements documents (BRDs), user stories, process flows, swim-lane diagrams, data flow diagrams, test cases, test plans and other requirements, project management, and testing artifacts. Document 508 compliance driven requirements and support it s testing and validation. Reengineered business processes to fully exploit the benefits of modern technologies to develop solutions. Performed detailed gap analysis leading to a compact and seamless functional design of the new products. Implemented User Experience drive development, developed wireframes, and managed major Information Architecture efforts. Led the Change Management Board, performed/reviewed impact analysis, and prioritized changes. Developed test cases, test plans, performed manual testing, evaluated web services integration, and managed key UAT sessions. Created business plans, supported the proposal team to review RFPs, and assisted in defining the response strategies. Created user guides/manuals, training materials, and headed many pre- and post-deployment user training sessions. Interacted with C-level executives to present project proposals, product inductions, and business cases. Played a pivotal role in determining program level dependencies in the NavLean Program that included six major projects with an execution span of 3 to 5 years and budget more than $35M. Studied existing SLAs, identified gaps, and defined the SLA realignment strategy. Performed the role of Process Champ for Requirements, testing, and project management modules for CMMI-Level 3 certification. Evaluated required KPIs, defined service measurement metrics, and outlined measurement processes. Implemented Six Sigma and Kaizen DMAIC principles to execute, improve, and control various SLA processes. Determined the to-be process for automation of location updates on the GIS application being used saving -50% of labor hours. Formulated and performed SQL querying and analysis to diagnose and address data issues. Devised product improvement and feature enhancement strategies to improve iViews (product for Federal Budget planning). Infostretch Corporation, Reston, VA Dec 2010 Mar 2012 Project/Accounts Manager, Business Analyst & Scrum Master (AII clients are specified below) Saber Travel networks project: Configurable mobile website application Harmony Information Systems projects: Elder Healthcare Services and Case Management System (CMS) Plastic Jungle project: B2C Portal Upgrade Developed all requirements for a client configurable mobile website (product) for airline bookings. Manage product & sprint backlogs, write all required user stories, and support all testing efforts. Evaluated the legacy applications of Harmony IS and helped them transit to modern applications providing secure and streamlined case access to the patient, caregivers, and custodians. Facilitated the daily scrums and assisted teams in resolving conflicts/issues identified as its outcome. Teamed up with key project managers to estimate efforts & draft the statement of work (SOW). Managed all client communications, conflict resolution & change management processes. Facilitated coordination between distributed teams across various locations in the US & in India.. Lanco Global Systems, Sterling, VA Oct 2009 Oct 2010 Project Coordination Manager, Business Analyst, and Process Design Strategist (All clients are specified below) Cummins Engineering projects: Special Sales Allowance (SSA) and Lines of Business (LoB) Masco Contractor Services projects: Oracle ERP Deployment and Digital Dashboard Indusvalley Consultants Inc., Dayton, OH Jul 2006 - Sep 2009 Business Analyst, Project Manager (All clients & projects are specified below) Active Diner project: Mobile app development for www.ActiveDiner.com Market America project: Legacy Application Upgrade Michigan Department of Transportation (MDOT) project: Real Estate Tracking System (R-TRACKS Shiva Technologies, Syracuse, NY Materials & Process Analyst Nov 2005 Jun 2006 Conducted Trace elemental analysis using GDMS-VG 9000 & IGA techniques. Sitel (India) Pvt. Ltd, Mumbai, India Jul 2001 Jun 2003 Business Analyst & Technical Support Analyst Executed business analysis for the continuous releases of support software versions. Delivered excellent technical supports to customers on their AOL inbound process. Aestro-tech, Mumbai, India Executive Partner & Co-Founder May 1998 Apr 2001 Drafted marketing strategies, managed client requirements & cost estimations. Awards & Recognitions Received the On-the-Spot Award for the Best Team s Person on the SAM.gov Modernization Project (REI Systems -2023) Winner of multiple Toastmasters Speech Contests at Club, Area, and Division Levels. Was nominated for the Graduate Student of the Year: Mid-Atlantic Region: Strayer University , Batch of 2016 Keywords: cprogramm cplusplus quality analyst user interface materials management rlang information technology microsoft Colorado New York Ohio Texas Virginia