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Sridevi Uppentha - Product owner

[email protected]

Location: Cumming, Georgia, USA

Relocation: No

Visa: US

[email protected] Cumming, GA 30041 - Overview Experienced Senior-level IT Professional with 20+ years experience & proven track record of delivering high visibility projects on time and within budget, while exceeding client expectations in agile web-based , mobile, client-server and cloud computing applications Multi-faceted: Technical Product Manager/Product Owner, Sr. Business Analyst, Quality Assurance, Scrum Master & Software Developer Worked at TSYS/Global Payments for 8+ years on legacy & modernization platforms, researching & developing cloud-native applications for on-Prem and cloud-based systems Proficient in payment domain i.e. Authorizations ISO 8583 & Decisioning, Credit Processing & Credit Reporting with exemplary experience working in Credit Card/Prepaid/Loyalty domains Delivered large distributed, responsive web and API software systems Designed & defined functional, non-functional & technical specifications for SaaS Products for internal & external clients Worked at Equifax for 10+ years and received multiple awards for Exceeding Customer Satisfaction , Outstanding Customer Support & acquired Government Security Clearance to work on highly confidential government projects for United States Office of Personnel Management (USOPM) Key person responsible for setting up offshore model to reduce project cost and provide 24x7 customer support & problem solving abilities Developed credit decisioning applications using Voice Response Unit (VRU) for several clients Work Experience TSYS / Global Payments Alpharetta, GA Technical Product Manager/Product Owner Mar 2016 Sep 2024 Working with TSYS/Global Payments for over 8 years on building new products to provide electronic payment services to financial institutions and companies around the globe. Ranging from consumer-finance, credit, debit, healthcare & loyalty on the legacy TSYS platform to the latest cloud based multi-year modernization vision for Authorizations. Managing dev & test teams to rearchitect the authorizations from legacy mainframe products to cloud based technologies. Performed business analysis, data analysis, data mapping and conversion to the new platform. Re-engineered existing Cobol/Mainframe Credit Card Authorization decisions to run in AWS Cloud infra using Docker, Kubernetes based micro services. Developed product roadmaps while working with Product Management, IT, and Business teams. Comprehensively designed aspects of Auth APIs for cloud platform with PCI compliance. Developed solution design documentation by structuring high level business problems into epics, user stories, acceptance criteria & aligning the technical solutions with customer strategic goals. Lead multiple teams of onsite-offshore members and successfully delivered on-time & with high-quality. Prioritized the delivery of product features by developing epics, user stories & refining the backlog while adding cross-product dependencies as needed. Integrated with Fraud & Risk platforms for both batch and real-time authorizations. Performed QA validation of the application and addressed all issues. Assisted stress test team in fine-tuning the application for SLA compliance. Deployed the applications with fault tolerance, high availability, and scalability in higher env with Multi-AZ, Multi-Region, Active-Active Failover configurations. Configured the client parameters in higher envs and certified the application. Delivered detailed configuration & functional documentation for clean hand-off to support teams. Conducted daily stand-ups, scrum of scrums, retrospectives, backlog grooming, risk/issue management & other sprint planning activities and prioritization. Designed RESTful APIs from requirements, collaborated on Docker, Kubernetes and Microservices in AWS & tested them using Postman, SOAPUI & BloomRPC, along with automation. Used agile methodologies in legacy conversion projects & client migration. Redesigned and reconciled existing features into the new platform. Created user setup, maintenance & knowledge sharing/training functional/technical documents in Hugo & Confluence. Contributed to Beta/UAT/Production deployments with E2E testing between multiple platforms for multi-tenant systems, from client configurations to validations to deployments, along with integration with other platforms. Constructed monitoring & reporting requirements for dashboards in Grafana, Splunk and Tableau. Implemented branding on SaaS platform products for web and mobile applications. Worked in the loyalty life cycle with transaction processing, redemption, reporting and data analytics. Participated in go-live sessions & handled 24x7 on-call support. Collaborated & tested alongside UI/UX designers to solve complex problems & enhance the application for to comply with ADA standards. Equifax Inc Alpharetta, GA Sr. Business Analyst/Technical Consultant/Software Developer Aug 2005 Feb 2016 Worked at Equifax for 11 years on the NextGen platform to onboard/manage/support 300+ customer applications. Responsible for delivering complex NextGen applications with on-time delivery and high customer satisfaction. Managed daily stand-ups, scrum of scrums, retrospectives, backlog grooming sessions. Engaged in creating credit reporting applications while comprehending client requirements. Carried out multiple roles - from requirements elicitation to development to application support & team management. Provided technical/consulting services to other teams for System to System testing & cross platform application integration. Prepared information sharing documents for customer applications and conducted training sessions with peers. Created runbooks & templates to onboard new & manage existing clients on the long run. In charge of establishing an offshore model to offer round-the-clock support. Planned & conducted regression & stress testing in Beta/UAT/Prod environments & managed 24x7 production support. Created monitoring scripts for high value customer applications for error/volume checks and benchmarking performance. Developed functional & technical maintenance documents. Prior experience, details available on request Symantec / Veritas (Software Developer) May 2005 Jul 2005 University of Central Florida (Graduate Teaching & Research Assistant) Aug 2003 May 2005 Automatic Coax & Cable (Software Developer & Network Engineer) May 2004 Dec 2004 Euclid Network Solutions (Software Developer & Network Engineer) Jun 2000 May 2001 Technical Expertise Operating Systems : Mac, Windows, RedHat Linux 6.2, Debian Linux, Sun Solaris 9, AIX 5.3, 6.1, Unix Languages : C, C++, Pro C, Java, JSP, XML, HTML, JavaScript, UNIX Network Programming, Shell Script, AWK, SED, Perl, MS Office, MS Visio, JSON Methodology : Agile, SDLC, Structured System Analysis and Design, OOP IDEs : IntelliJ, Eclipse, XMLSpy, TOAD Web & App Servers : Apache Web Server on Linux/NT 4.0 and IIS on Windows, Tomcat, Java Web Server and JBoss Database : Oracle 10/11, MySQL, SQL Server, Amazon DynamoDB Development Tools : GitHub, BitBucket, Jenkins, ARGO Grafana, Kafka, Splunk, Tableau API Testing Tools : Postman, SOAPUI, BloomRPC Documentation Tools : Confluence, Lucid Chart, Draw.IO, UML, Hugo and Jira VLSI Design Tools : Altera, Xilinx WebPack 6.1i, ModelSim XE II 5.7c,Synopsys, Synplicity and Cadence Education Master of Science in Computer Engineering, University of Central Florida, FL, GPA: 4.0 Specialization: Computer Architecture (2003 - 2005) Bachelor of Engineering in Electronics & Communications, Osmania University, India, GPA: 4.0 (1996 - 2000) Certifications AWS: Cloud Practitioner Safe6.0 Certified: Practitioner, Product Owner/Product Manager (POPM), Agile Product Manager (APM), Certified Scrum Master (CSM) Pursuing - PMP Brainbench Certifications: Java, C, C++ University of Central Florida: Graduate Teaching Assistant (GTA Certification) Microsoft Certified Systems Engineer (MCSE) Keywords: cprogramm cplusplus quality analyst user interface user experience information technology golang microsoft Arizona Florida Georgia