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Bharath Kankanala - RPA Product Owner

[email protected]

Location: Dallas, Texas, USA

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Bharath Kankanala E-mail: [email protected] Mobile : +1 551-230-3632 Professional Summary: Over 10 years of experience in IT and solution delivery, with 6+ years specializing in Product Ownership, Business Analysis, and Robotic Process Automation (RPA). Acted as Product Owner at Bond Street Mortgage, leading the development and integration of Loan Origination Systems (LOS), Point of Sale systems (POS), and Automated Underwriting Systems (AUS). Defined the product vision and managed the product backlog, ensuring alignment with business goals and strategic initiatives. Collaborated with stakeholders to create a product roadmap, prioritizing features based on business needs and technical feasibility. Translated complex business requirements into technical specifications to drive automation and product development. Led the creation of detailed AS-IS and TO-BE workflow documentation, ensuring alignment with organizational goals. Facilitated communication between business teams and technical teams, acting as a bridge to ensure successful project execution. Extensive hands-on experience with RPA tools such as Power Automate, Automation Anywhere, and UiPath to automate key business processes. Designed and implemented scalable RPA workflows, automating manual processes and improving operational efficiency. Automated Excel processes using VBA, integrating these into larger RPA frameworks to reduce manual effort and enhance workflow efficiency. Managed Azure Virtual Machines (VMs) and secured credentials using Azure Credential Vault, integrating them into automated workflows. Led bot operations including scheduling, monitoring, and troubleshooting in production environments, ensuring seamless operations. Conducted User Acceptance Testing (UAT) to ensure automation solutions met business needs and adhered to quality standards. Established RPA governance frameworks, ensuring automation initiatives are scalable, compliant, and aligned with business objectives. Proficient in conducting data analysis and source-to-target mapping, enabling smooth data integration and transformation processes. Adept at risk management, identifying potential risks during the development lifecycle and implementing mitigation strategies. Knowledgeable in SQL Server and MySQL, with expertise in developing optimized stored procedures for data management and retrieval. Committed to staying up to date with the latest advancements in RPA, automation, and cloud technologies, driving innovation and process improvement. EDUCATION: Master of Science Valparaiso University Bachelor of Information Technology - JNTU Hyderabad Web & Scripting Technologies: Web Services, HTML5, CSS3, JavaScript (ES6+), JSON, XML, REST APIs, GraphQL, Google Apps Script, Node.js, Angular, React, Web Forms. .NET Technologies C#, ASP.NET, .NET Framework 4.5 Database & Servers SQL Server, MySQL, PostgreSQL, MongoDB, MS Access, Oracle 12c, 19c, Microsoft Azure SQL, IIS 10, AWS RDS, Docker, Kubernetes Software / IDE Microsoft Visual Studio 2022, Visual Studio Code, PEGA RPA, Kryon, UiPath, Automation Anywhere, Work Fusion, Power Automate Desktop/Flow, Kofax, KTA, Power BI, Power Apps Protocols SOAP, REST, TCP/IP, HTTP/2, HTTPS, webhooks, FTP, SFTP, MQTT Certifications UiPath, Kofax, KTA, Automation Anywhere, WorkFusion, ParaScript (Document Understanding), Kryon Systems Leo, .NET Fundamentals, Scrum Product Owner (CSPO) Project Profile: Managed end-to-end solution delivery, driving the project lifecycle from solution development to cloud consumption, ensuring efficient cross-functional collaboration and risk management. Led strategic steering committees with executives and stakeholders to ensure alignment on cloud consumption goals, addressing blockers, and enhancing customer satisfaction through seamless project delivery. Developed and executed sophisticated workflows using Power Automate Desktop and UI Flows, streamlining manual processes and optimizing cloud consumption for the organization. Client: Bond Street Mortgage Feb 2020- Till Date Role: RPA Product Owner Collaborated with stakeholders, prospective users, and clients to understand their needs and translated them into clear product requirements for LOS, POS, and AUS systems in the mortgage domain. Defined the product vision for automation and digital transformation within LOS, POS, and AUS, ensuring alignment with business objectives and long-term goals in the mortgage industry. Created a detailed product roadmap based on the defined vision, prioritizing product features and updates according to changing business needs and technical constraints. Managed the product backlog, continually prioritizing items based on stakeholder feedback and evolving requirements in LOS and POS automation. Oversaw all stages of product creation, from requirement gathering and design to development and release, ensuring the product met the organization s goals for automation of mortgage processes. Developed detailed user stories to guide the development of automation solutions for loan origination, underwriting, and document processing within LOS, POS, and AUS systems. Monitored product progress at each stage, evaluating the outcomes, and providing feedback to ensure alignment with the roadmap and project goals in mortgage automation. Liaised with product teams and end-users to ensure transparency, providing regular updates on product development, and aligning expectations with deliverables. Participated in Scrum meetings and sprints, providing leadership and guidance to ensure that automation features were developed on time and within scope. Performed data analysis and created source-to-target mapping documents to facilitate integrations within mortgage systems, ensuring efficient data flow and accuracy across LOS, POS, and AUS systems. Led functional testing efforts, ensuring that all automation solutions met business requirements through User Acceptance Testing (UAT) and collaborated with teams for the final project release. Drove user training, release communications, and product rollout efforts in collaboration with business and technology teams, ensuring smooth transitions and high adoption rates. Worked closely with the program manager to provide project health status updates, tracking milestones, identifying potential blockers, and ensuring timely deliveries. Leveraged extensive experience in forward mortgage originations and automation, focusing on accelerating loan submissions by automating key processes such as VA appraisal, Fannie Mae, and Freddie Mac file submissions. Applied Agile and Lean methodologies, adapting workflows to meet changing priorities and incorporating feedback to continually improve automation processes in the mortgage sector. Ensured smooth vendor integrations and efficient data handling between mortgage systems through data mapping and the development of robust automation solutions. Project Profile: Client: Milwaukee tool, Milwaukee, WI Jan 2019 - Jan 2020 Role: Business Analyst and RPA Developer Responsibilities: Led requirement gathering sessions with business stakeholders to identify key automation opportunities, ensuring that solutions were aligned with business goals, operational efficiency, and technical feasibility. Acted as a bridge between technical and business teams, facilitating clear communication to prioritize features, manage expectations, and align deliverables with strategic objectives. Developed comprehensive documentation including Technical Design Documents (TDD), Solution Design Documents (SDD), and Process Design Documents (PDD) from business requirements (BRD), ensuring solutions adhered to both department standards and industry best practices. Designed and implemented scalable RPA workflows using tools such as Microsoft Power Automate Desktop and Microsoft 365 Dynamics, integrating with existing systems to streamline business processes and improve operational efficiency. Created secure RPA frameworks, leveraging best practices to ensure the robustness, scalability, and security of workflows, particularly focusing on encryption and secure credential management with Azure Credential Vault. Developed custom automation solutions that utilized multi-bot architecture, optimizing resource utilization and enabling the management of complex automation workloads. Automated business functions using tools like Power Automate, Excel macros, and advanced scripting, significantly reducing manual processes, increasing data accuracy, and improving overall efficiency across the organization. Developed custom connectors and APIs within Microsoft 365 Dynamics, facilitating seamless integration between systems and expanding automation capabilities. Led unit testing and collaborated with stakeholders during User Acceptance Testing (UAT) to ensure that the automation solutions met both functional and non-functional requirements, including security, scalability, and performance. Built reusable automation components in adherence to RPA governance frameworks, ensuring scalability, maintainability, and consistency across multiple automation projects. Utilized Power Automate s advanced features, including AI Builder and image recognition, to drive innovation in document processing and data extraction. Managed work queues, bot scheduling, and performance monitoring to ensure automation solutions were optimized for scalability and operational performance. Provided comprehensive training and ongoing support to end-users and technical teams during the rollout of automation solutions, ensuring smooth adoption and continuous improvement. Stayed updated on the latest advancements in RPA, security, and cloud technologies, continuously enhancing automation effectiveness by incorporating new methods and tools. Project: Military Veteran Healthcare Duration: Jun 18 to Dec 18 Client: Wisconsin Physician Service, Madison, WI Role: RPA Application Developer Responsibilities: Designed, developed, and maintained RPA applications that processed complex business data, particularly for healthcare services provided to military veterans, focusing on ensuring accuracy, efficiency, and scalability. Collaborated with Quality Assurance (QA) teams to conduct comprehensive testing, ensuring that RPA solutions adhered to stringent healthcare industry standards and regulatory requirements. Conducted peer code reviews and technical documentation assessments, providing feedback to enhance overall system performance and reliability within the automation framework. Participated in on-call rotations, troubleshooting and resolving critical application failures in real-time, ensuring the continuous availability of automation solutions. Researched and solved data processing issues, collaborating with cross-functional teams to address system performance bottlenecks and integration challenges in a timely manner. Monitored system performance of both automated workflows and integrated systems, identifying and troubleshooting software and hardware issues, and coordinating with respective teams for rapid implementation of solutions. Authored technical specifications for new automation code and updates, ensuring compliance with healthcare regulations and best practices in automation processes. Translated technical concepts into clear, understandable business terms to facilitate effective communication between clients, stakeholders, and IT teams, helping to align expectations and outcomes. Provided production support during business hours and on-call, ensuring the smooth operation of RPA solutions, resolving issues swiftly, and maintaining high levels of customer satisfaction. Utilized Azure services to build and deploy secure, scalable RPA solutions, ensuring that automation was robust, efficient, and met security standards within the healthcare domain. Developed Power Apps (both canvas and model-driven apps) to enhance data accessibility and improve user interaction for healthcare administrators and staff. Leveraged Azure DevOps for version control and source code management, maintaining the integrity and stability of production software, including automation scripts and workflows. Adhered to the full Software Development Life Cycle (SDLC) and implemented Change Control processes, ensuring that RPA development was compliant and followed structured development and deployment practices. Created detailed system-level documentation outlining the architecture and workflows of the RPA solutions implemented, ensuring clarity for future maintenance and scalability. Coordinated with database management, infrastructure, and QA teams, ensuring that all automation development activities were aligned with the broader IT strategy and business goals. Developed and integrated RPA solutions using Leo Studio (Kryon), enhanced by the capabilities of C#, Python, and mainframe integration, streamlining complex healthcare data processes. Environment: Leo Studio (Kryon), C#, Python, Mainframes, Macros, Power Apps, Azure Project: Adaptable scalable edge (Jan 16 to June 18) Client: Intel Role: IOT Developer Responsibilities: Assisted in various stages of the Software Development Life Cycle (SDLC) for IoT applications, including requirement gathering, analysis, testing, and deployment. Used JIRA to manage and track project tasks, update issue status, and ensure adherence to project timelines and quality standards under the guidance of senior team members. Supported version control using GIT, assisting with code merges, branch management, and contributing to continuous integration and deployment (CI/CD) practices. Assisted in developing integrations between Python applications and other tools using Java, ensuring effective communication and functionality within IoT ecosystems. Worked with senior developers to utilize Python and basic machine learning libraries to analyze data from IoT devices, helping extract meaningful insights and identify patterns. Helped build a basic metrics dashboard to visualize and monitor IoT device data, assisting in real-time tracking of system performance under supervision. Applied fundamental machine learning algorithms to support the processing and interpretation of IoT data, contributing to data-driven insights and system improvements. Collaborated with cross-functional teams to align IoT data with business metrics, ensuring that dashboard solutions supported overall business objectives. Client: Metamorphic systems Inc. (Mar 2013 Nov 2014) Role: .Net Developer (Intern) Responsibilities: - Assisted senior developers in various software development tasks, gaining exposure to .NET technologies and C#. Provided support on smaller projects, helping with documentation and basic code implementations under supervision. Participated in team meetings, learning about the software development lifecycle (SDLC) and contributing to discussions about project progress. Worked with the development team to test applications, gaining hands-on experience with basic unit testing to ensure functionality. Learned about version control systems and contributed to the maintenance of project files by assisting with simple version management tasks. Assisted in gathering technical information for documentation and supported team members with research on potential technical solutions. Environment: .NET Framework, C#, Visual Studio, Basic Unit Testing, Version Control Systems, Windows XP Keywords: csharp continuous integration continuous deployment quality analyst artificial intelligence user interface javascript business intelligence information technology microsoft Virginia Wisconsin