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Naresh Reddy - Quality Assurance

[email protected]

Location: Minneapolis, Minnesota, USA

Relocation: yes

Visa: H1B

CH. Naresh Reddy [email protected] 612-237-8915 PROFESSIONAL SUMMARY Highly accomplished professional with over 10 years of experience in Software Quality Assurance and Testing within the US Health Insurance Domain, covering both manual and automation methodologies. Skilled in analyzing Business Requirements, Software Requirement Specifications, and Functional Design Documents to formulate comprehensive Test Plans, Test Strategies, and Test Cases for various applications, ensuring proper business compliance. Acquired US Health Care Domain experience by working with FACETS and WGS (WELLPOINT GROUP SYSTEMS) applications, with extensive knowledge of FACETS application and WGS System, 834, 837, and 835 transactions. Proficient in identifying, documenting, and tracking defects and potential improvements throughout the testing process, with a strong background in performing Root Cause Analysis to address defects. Demonstrated expertise in Web services Testing, including SOAP and REST services, and extensive hands-on experience in FACETS and WGS Benefit testing projects. Proficient in utilizing HP Quality Center for designing Test Steps, Requirement Mapping to Tests, Executing Tests Manually, Defect Logging, and Defect Reporting. Experienced in writing complex SQL queries and working with different Testing life cycle methodologies like Waterfall and Agile projects. Expert in setting up Java-based tests to run in CI/CD tools like Jenkins, GitLab CI, or CircleCI, ensuring tests execute on each code deployment to identify issues early. Familiarity with Test Management tools like Rally, Quality Center, ALM, Jira, QTest, and QMetry, involved in executing scripts and analyzing results. Extensive experience in the Health Care domain, including knowledge of HIPAA Compliance, Healthcare Standards (HIPAA, COB, Medicare, and Medicaid). Exposure to Automation testing with HP UFT and Jenkins. Proven expertise in FACETS (Enrollment/Claims/Providers) and all EDI HIPAA Transactions. Collaborated with developers and end users to ensure technical compatibility and participated in Daily Meetings with the onsite coordinator and Development team. Proficient in identifying, documenting, and tracking defects and potential improvements during testing, with experience in performing Root Cause Analysis for defects. Demonstrated commitment, dedication, and productivity as a team player, with a strong ability to adapt to changing priorities and environments, delivering results within tight timelines. Experienced in all phases of Software Development life cycle, facilitating User Acceptance Testing for go-live. TECHNICAL SKILLS Industry Standards: - FACETS, HIPAA, EDI, Mainframes-WGS system, ICD 9-10 Methodologies: - Agile (SCRUM), Waterfall Databases: - SQL Server, Oracle TOAD, Sybase, Tera Data Tools: - Soap UI, Rally, HP ALM 12.2, Citrix, TSO, ISPF/PDF, File Aid, Mantis, JIRA, ESP Scheduler, Service Now, QTest, QMetry EXPERIENCE THE RMR GROUP August 2023 Present Lead Quality Assurance Led quality assurance efforts for a suite of commercial real estate applications at The RMR Group, aimed at optimizing operational efficiency and enhancing user experience. Managed end-to-end quality assurance for commercial real estate applications, ensuring alignment with business goals and delivering high-quality solutions. Accountable for the design, development, and quality assurance activities on assigned projects and initiatives, overseeing all phases of the QA lifecycle. Building and maintaining test automation frameworks (like Selenium WebDriver, Appium, or RestAssured) using Java for different types of testing, such as UI, API, and mobile testing. Experienced in all phases of the Software Development Life Cycle (SDLC), including facilitating User Acceptance Testing (UAT) to ensure successful go-live transitions. Created, executed, and managed comprehensive test plans and test cases across a wide spectrum of quality assurance methodologies, including exploratory, acceptance, functional, regression, smoke, usability, and performance testing. Analyzed requirements (user stories and acceptance criteria) to align testing strategies with project objectives. Created clear, human-readable test scenarios in Gherkin syntax to describe application behavior from a user s perspective, aligning test cases with business requirements. Writing and maintaining automated test scripts in Cypress to ensure key functionalities are verified in each build. This includes creating robust test cases for UI interactions, API calls, and integration points. Skilled in utilizing Azure DevOps for managing user stories, test plans, issue tracking, and test execution, contributing to streamlined project management. Collaborated with product managers to develop optimized test plans tailored to specific project needs, ensuring thorough coverage and risk mitigation. Enhanced product reliability through diligent defect identification, resolution strategies, and continuous improvement initiatives. Developed automated test scripts to accelerate testing processes, improve accuracy, and enhance overall efficiency. Using Java-compatible tools like JMeter to design and execute performance tests, capturing data on response times, throughput, and scalability to identify performance bottlenecks. Streamlined QA processes, significantly reducing project turnaround times while maintaining high quality standards. Engaged in sprint planning and automation scrum meetings to analyze requirements and refine testing efforts, ensuring alignment with project timelines. Mentored junior QA engineers, fostering a culture of continuous learning and professional development, thereby enhancing team performance. Environment: Azure, JIRA, QMetry, SQL, Cucumber Cognizant / Blue Cross Blue Shield of Minnesota (Medicaid Facets Implementation) Dec 2022 Jun 2023 Sr. Quality Assurance Engineer Led the successful implementation of Medicare and Medicaid member claims, encompassing Facets configuration, Custom code components, and seamless integration. This initiative encompassed diverse plan options, including Medicare, Individual and Family plans, and Minnesota Health Care programs, aimed at providing worry-free healthcare coverage to members in every zip code. We were dedicated to offering a personalized approach to healthcare, tailored to the unique needs of the communities where our members live and work. Analyzed and comprehensively understood the project's business and system requirements to ensure successful implementation. Implemented Gherkin scenarios in Cypress by writing step definitions in JavaScript, mapping Gherkin steps to Cypress commands for automated execution.API Configuring Cypress to run tests across different browsers to ensure consistent application behavior across Chrome, Firefox, Edge, and others. Developed and updated meticulous Test Plans, Test Scenarios, and Test Cases for UAT, encompassing both positive and negative test scenarios to ensure comprehensive coverage. Played a pivotal role in Bug Reporting, Tracking, and Documentation, leveraging Spec Builder and Quality Center to maintain seamless testing processes. Demonstrated excellence in executing test cases and rigorously validating claims to ensure the utmost accuracy and reliability. Leveraged JIRA for logging defects related to failed test cases and efficiently tracked Pass/Fail test cases execution in QMetry. Integrating Cypress with CI/CD pipelines (like Jenkins, GitHub Actions, or CircleCI) to automatically run tests on each build, ensuring early detection of issues. Engaged in thorough analysis and review of Test Cases prepared by team members, ensuring consistency and adherence to quality standards. Proactively collaborated with the Development teams to address failed defects, escalating critical issues when necessary, and diligently verifying fixes. Ensured timely status updates and seamless project delivery, maintaining open communication channels with stakeholders throughout the implementation process. Environment: FACETS, JIRA, QMetry, SQL Elevance Health (Anthem) Sep 2020 Dec 2022 Senior QA Engineer As a valued member of the HPN High-Performance Network project team, I played a crucial role in delivering a narrow network of carefully selected physicians to meet the growing need and employer requests for a cost-saving product that also offers improved outcomes and high-value leveraging. Analyzed and meticulously understood the business and system requirements of the project, ensuring a solid foundation for the development process. Developed and updated comprehensive Test Plans, Test Scenarios, and Test Cases for UAT, carefully considering testing requirements and reviewing scripts for positive and negative test scenarios. Conducted detailed reviews of database business and functional requirements, meticulously reviewing mapping transformations for accuracy. Utilized the EDIFECS Compliance Tool to effectively test error claims, ensuring compliance with established standards. Demonstrated excellence in Bug Reporting, Tracking, and Documentation, utilizing Spec Builder and Quality Center to maintain a seamless testing process. Skillfully executed test cases, thoroughly validating claims to ensure accuracy and functionality. Conducted GUI and Functional, Smoke, Regression, and Sanity Testing using Black box Testing Techniques, ensuring a robust and reliable product. Proactively logged defects in JIRA for any failed test cases and diligently tracked Pass/Fail test cases execution in QTest. Engaged in analyzing Test Cases prepared by other team members, ensuring consistency and adherence to quality standards. Collaborated closely with the Development teams to address and resolve failed defects, escalating critical issues when necessary and verifying fixes. Acted as an Offshore SPOC and independently handled a key module of the application, showcasing leadership and autonomy. Gathered metrics daily from team members and effectively communicated updates to Onsite counterparts and managers. Ensured smooth installations of code and data builds on various instances in the environment. Prepared and presented Daily status Reports and Weekly status Reports, keeping stakeholders informed about project progress. Facilitated organized calls with the onsite coordinator to provide timely updates on the project status. Environment: WGS Claims, QTest, JIRA, Cucumber Optum Mar 2015 Sep 2020 Sr. Quality Engineer Project 1: E-Services for Community and State for Facets (CA4F/SHIELD) application: I spearheaded the creation of the Consumer API's for Facets (CA4F), a groundbreaking API that exposed Facets data through Web services to various systems (consumers), utilizing Layer 7/Stargate for consumption. The CA4F application incorporated components from Cloud SDK, such as Splunk logging, resiliency patterns, and Layer 7/Stargate integration. At that time, custom stored procedures were called to access Facets data, but we planned to adopt a more efficient approach with the implementation of FXI services. These services were initially developed for CSP Facets platform but could be extended to cater to any other Facets platforms. The services encompassed both Read and Write functionalities, and we successfully conducted testing and completed SIT/Regression within the allocated Sprint Timelines. Demonstrated the functionality of the Use cases through comprehensive demos and ensured timely completion of SIT/Regression testing within the sprint deadlines. Proactively identified new requirements and efficiently automated them using the Selenium ATDD framework, leveraging Cucumber for effective test automation. Executed the test scripts meticulously and diligently analyzed the execution test results to guarantee the quality and reliability of the services. Successfully automated the services as per consumer requirements, streamlining data access and enhancing efficiency. Assisted the client in effortlessly fetching the required data through our robust web services, ensuring a seamless consumer experience. Project 2: As a key contributor to the Data Externalization project, my focus was on providing seamless integration methods to access application data for external systems, enabling effective business operations. This initiative involved dealing with essential Hadoop components such as Kafka & Cassandra, which played a crucial role in processing data from Oracle Db to the end user. Conducted comprehensive Requirement analysis, breaking down high-level business requirements into scenarios and generating detailed test cases to ensure thorough test coverage. Presented the Test Plan and Test Results to various business stakeholders, obtaining sign-off on crucial Test Artifacts, including Test case Documents, Test Data, Requirement Traceability Matrix, and Test Results. Demonstrated meticulous attention to detail while reviewing the test artifacts, including test case documents, test data, and test results, ensuring the highest quality of deliverables. Prepared and managed essential project documentation, such as Minutes of Meetings, Status reports Issue Logs, and Defect logs, effectively tracking and facilitating follow-ups. Engaged in open and effective communication with business stakeholders through Daily Status Calls and Weekly meetings, addressing any open issues promptly. Played a vital role in training and mentoring team members, Entry Level Trainees, Onshore Coordinators, and other project members, imparting knowledge and expertise in the Facets and Health care domain to ensure the successful completion of the project. Project 3: KS KanCare (Modernization): As part of this project, we successfully validated the Membership outbound extracts generated from the BIG DATA platform. Reviewed the User Stories and prepared Use cases based on the requirements. Actively participated in SCRUM meetings and PI Planning sessions, contributing to the sizing of User Stories and gaining a comprehensive understanding of the Features. Wrote Test Cases for the application, ensuring alignment with the User acceptance criteria. Conducted reviews and walkthroughs of test scenarios with the Product Owner and Scrum Team, fostering effective collaboration. Provided demos for the tested Use cases and completed SIT/Regression testing within the Sprint Timelines. Identified new requirements and automated them using the Selenium ATDD framework, specifically Cucumber. Expertly executed the test scripts and meticulously analyzed the execution test results, ensuring high-quality deliverables. Project 4: CSP Facets Upgrade - Oracle migration: In the CSP Facets Upgrade - Oracle migration project, I was responsible for managing the migration of the Community Strategic Platform (CSP) for the Medicaid business. This involved migrating the database from Sybase to Oracle 12C. Additionally, we needed to implement security attributes inherited from the Facets application and apply the same security on the extension/claim processing screens. The goal was to ensure that selective high-security users could access and modify details on certain screens, while only a few users had access to specific extension screens. To meet these requirements, we developed a Facets extensions security feature to support the needs of CSP in the Facets application. Conducted in-depth Requirement analysis, breaking down high-level business requirements into scenarios, and generating comprehensive test cases. Regularly gathered metrics from team members, providing timely updates to Onsite counterparts and the manager. Actively engaged in Peer Review of automated test scripts and data setup created by team members, ensuring quality and consistency. Executed Interfaces, Extensions, and Reports for Facets 5.5R1 product, covering various modules like Subscriber/Family, Claims, Providers, and Utilization Management. Presented the Test Plan and Test Results to different business stakeholders, obtaining sign-off on crucial Test Artifacts, including Test case Documents, Test Data, Requirement Traceability Matrix, and Test Results. Conducted rigorous reviews of test artifacts, including test case documents, test data, and test results, ensuring the delivery of high-quality solutions. Prepared and managed essential project documentation, such as Minutes of Meetings, Status reports, Issue Logs, and Defect logs, effectively tracking and facilitating follow-ups. Engaged in open and effective communication with business stakeholders through Daily Status Calls and Weekly meetings, promptly addressing any open issues. Played a pivotal role in training and mentoring team members, Entry Level Trainees, Onshore Coordinators, and other project members, imparting knowledge and expertise in the Facets and Health care domain, thereby ensuring the successful completion of the project. Project 5: OHBS FACETS Upgrade Oracle migration: In the OHBS Facets project, we successfully upgraded from Facets 4.7 version using SQL database to Facets 5.2 with Oracle migration. All the deliverables and change requests were migrated to Oracle, totaling around 300 items. Conducted in-depth analysis of business and system requirements, ensuring a comprehensive understanding of the project scope. Developed and updated Test Plans, Test Scenarios, and Test Cases for SIT, encompassing both positive and negative test scenarios to ensure thorough testing. Utilized the EDIFECS Compliance Tool to rigorously test error claims, ensuring compliance with industry standards. Validated claim information in Facets 4.71, meticulously verifying claim level, line level details, and provider and member details in each claim. Prepared 4010 and 5010 Claim data based on test case scenarios/conditions and checked the compliancy of 5010 Test Data using EDIFECS. Took charge of Bug Reporting, Tracking, and Documentation, leveraging Spec Builder and Quality Center to maintain efficient testing processes. Executed test cases with precision, thoroughly validating claims to ensure accuracy and functionality. Logged defects in QC (HP Quality Center) for any failed test cases, meticulously tracking Pass/Fail test case execution in QC. Conducted analysis of Test Cases prepared by other team members, ensuring consistency and adherence to quality standards. Collaborated closely with the Development teams to address and resolve failed defects, escalating critical issues when necessary and verifying fixes. Provided regular status updates and ensured timely project delivery, meeting project milestones effectively. Liberty Mutual Insurance May 2014 Feb 2015 Software Engineer URS Universal Refund System: As part of the Universal Refund System (URS) application at Liberty Mutual Group, I was actively involved in the daily processing of Refund checks received from various sources. These checks were related to overpayments made by Liberty Mutual or resulted from successful legal cases against other insurance companies or insurers. The processing of these checks occurred on a daily basis using both Batch and Online systems. The application processed the checks and sent the response back to the respective source systems daily. Additionally, the application generated Suspense Balance and multiple reports, which were shared with the business every morning. Played a key role in the development of the application and provided support during weekend systems upgrades. Facilitated conference calls to engage technical resources and coordinate action plans for system upgrades and issue resolutions. Monitored and checked the scheduler jobs to ensure the smooth execution of the daily processing tasks. Conducted Unit Testing and Regression Testing to ensure the functionality and reliability of the application, and prepared comprehensive Test Design Documents (TDD) to document the testing process. Participated in daily status meetings to follow up on outstanding group issues and ensure timely resolution. Actively engaged in daily internal calls and external client calls to discuss project progress, address concerns, and maintain effective communication. Technologies Used: COBOL: A programming language used for mainframe application development. JCL (Job Control Language): Used for defining and controlling mainframe batch jobs. ENDEVOR: A mainframe-based version control tool used for source code management. DB2: A relational database management system used for storing and managing data on the mainframe platform. VSAM (Virtual Storage Access Method): A data access method used on mainframes for direct access to data sets. Mantis: A bug tracking system used for issue management and tracking. ESP Scheduler: A job scheduling tool used for managing and executing batch jobs on the mainframe. EDUCATION Bachelor of Technology in INFORMATION TECHNOLOGY from Gokula Krishna College of Engineering, JNTU University Anantapur (2006-2010). CERTIFICATIONS & RECOGNITIONS PAHM (Professional, Academy for Healthcare Management-AHM250) Certified. Received employee of the quarter in Q3 2017. Received Star Award, Sapphire Awards in Q3 & Q4 2018. Got spotlight award from business for resolving high priority rejects without issues. Received Sustaining Edge award for Performance Q4-2019. CSM Certified Scrum Alliance CSM Certified. Keywords: continuous integration continuous deployment quality analyst user interface database golang hewlett packard Kansas