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Ethel E - Saleforce BA

[email protected]

Location: Minneapolis, Minnesota, USA

Relocation: No Relocation

Visa: USC

Ethel Salesforce Business Analyst 612-203-2140 [email protected] SUMMARY: Total IT Experience 10+ Years & Salesforce Business Analyst with over 7+ years experience of Salesforce implementation, integrations, customizations and business process optimization. Proven success in collaborating with key stakeholders, facilitating discussions and translating complex requirements into actionable solutions. Dedicated and results oriented. TECHNICAL SKILLS:- Experienced with Salesforce configuration and integration with external systems. Adept at driving and managing end to end project lifecycle. Managed UAT testing efforts including defining and developing test scripts, coordinating the testing process and triaging defects and resolutions with the project team. Exceptional communication skills, engaging with teams and leaders in the organization. Experience with ETL, legacy systems and integrations with Salesforce. . Proficient in interacting with project owners, stakeholders and other business groups to gather business requirements, analyzed business processes, and translate them into user stories with acceptance criteria in Jira. Experienced analyzing, defining and documenting requirements for object-oriented applications, relational databases, complex queries, interfaces, extraction processes, reports, and dashboards using multi-system data. Experience in the use of Microsoft office 360 tools (Excel, Flow, Teams, SharePoint) PROFESSIONAL EXPERIENCE: ROLE: SALESFORCE BUSINESS ANALYST CLIENT: NMDP (NATIONAL MARROW DONOR PROGRAM) NOVEMBER 2023 - CURRENT PROJECT DESCRIPTION: Part of an agile team responsible for NMDP s health cloud implementation of migrating and retiring its Legacy star link web application into Salesforce ROLES & RESPONSIBILITIES: Collaborate with SMEs to gather business requirement, analyze business processes and translate them into user stories with acceptance criteria in Jira. Elicited requirements utilizing applicable tools and techniques, including documentation review, interview and workshop. Develop user stories and mockups to support design and development of Salesforce solutions. Cultivated relationship with the client creating two-way communication where questions could be asked, and requirement easily clarified via email or video calls. Collaborate with team members to provide scalable solutions making use of Salesforce declaratives. Managed UAT testing efforts including defining and developing test scripts, coordinating the testing process and triaging defects and resolutions with the project team. Managed work between the business, developers and QA. ROLE: SALESFORCE BUSINESS ANALYST CLIENT: OPTUM HEALTH AUGUST 2022 SEPTEMBER 2023 PROJECT DESCRIPTION: Part of an agile team responsible for ongoing development of Golden link staffing clients Salesforce platform. ROLES & RESPONSIBILITIES Facilitated daily scrum and sprint initiatives with the dev team. Gathered critical information from meetings with various stakeholders and produced useful reports. Developed user stories and to-be process flows to support design and development of Salesforce solutions. Collaborated with team members to provide scalable solutions making use of Salesforce declaratives. Led small projects and implemented new Salesforce enhancements. Identified and recommended opportunities for process improvements. Collaborated with developers to test and verify solutions that met business requirements. Monitored deliverables and ensured timely completion of projects. Led review and wrote descriptions of business needs and business program functions, including creating process and data flow diagrams, workflow diagrams, test scripts, training curriculum, and quality assurance/audit procedures. ROLE: SALESFORCE BUSINESS ANALYST CLIENT: UNITED STATES AIR FORCE JULY 2021 JUNE 2022 PROJECT DESCRIPTION: Part of an agile team responsible for ongoing development of the Total Force Lead Management Application (TFLMA) of the United States Air Force. My responsibilities involved interfacing with internal stakeholders to understand their needs to administer and enhance the United States Airforce Salesforce platform. ROLES & RESPONSIBILITIES Collaborated with stakeholders to understand their functional and technical requirements to engineer SALESFORCE-based solutions. Developed user stories and to-be process flow diagrams to support the design and development of Salesforce solutions. Collaborated with developers to test and verify solutions that meet business requirements. Identified and recommended opportunities for process improvements. Collaborated with team members to provide scalable solutions making use of Salesforce declaratives. Worked with the development team to ensure that development is in accordance with client s requirements. Supported release managements of sprint deployments. Assisted with UAT Test Script Writing and Administering. Coordinated the evaluation, scope and completion of development requests. Worked with IT and business process owners to understand the need and determine the optimal way to enable new functionality and data requests. ROLE: SALESFORCE BUSINESS ANALYST CLIENT: GOLDEN LINK STAFFING JULY 2017 JUNE 2021 PROJECT DESCRIPTION: In this role I was involved in several Salesforce instances in several companies as a business analyst. Part of my duties included engaging with several product owners, SMEs and users to identify all existing workflows of legacy systems and how to integrate them with Salesforce. I was also part of a team that supported and developed enhancement to many of the clients of Golden Link Staffing. ROLES & RESPONSIBILITIES Gathered and analyzed business requirements, interpreted business needs and issues, in order to offer solution to meet business need. Collected business requirements and specifications and turned them into working process flows, application designs, and recommended application configurations. Coordinated, scheduled, and facilitated business stakeholder, business process analysis discovery and design sessions. Delivered a high-level of customer satisfaction by ensuring deliverables meet technical requirements. Developed testing plans and coordinates UAT with end users to ensure that modifications to the system are thoroughly tested prior to deployment to Production Experienced creating/updating system documentation including configuration changes, data mapping requirements, functional designs, test cases and enablement plans as needed for the engagement. Created Training documents and train users as needed. ROLE: SALESFORCE ADMINISTRATOR CLIENT: SHIPGO LOGISTICS JULY 2016 - JUNE 2017 PROJECT DESCRIPTION: In this role I helped streamline the entire shipping experience from quoting and booking to shipment, tracking and fulfillment. Attract, Recruit and Retain shippers using Salesforce to help customer service respond immediately to all inquiries, and provide real time prize updates to all parties using Sales cloud and Service Cloud. ROLES & RESPONSIBILITIES Created new users, modified existing users, fixed user login issues Created reports and Dashboards as per business request Performed routine data cleanups on a monthly basis. Analyzed the root cause of business problems, provided solution and recommendations to Product owners and Subject matter expects. Gathered requirement on data related tasks and developed data migration plan and strategies using Data loader. Managed security permissions and user access roles Proactively looked for enhancements to user experience Served as the primary system administrator for the Salesforce.com environment with numerous users ROLE: DATA ANALYST CLIENT: SHIPGO LOGISTICS MAY 2014 JUNE 2016 PROJECT DESCRIPTION: In this role I worked with a global logistics team to identify, develop and communicate key operational performance metrics. I worked to support Shipgo s network optimization effort by building and maintaining optimization tools to drive key business decisions and identify improvement opportunities in Shipgo s logistics network. I also analyzed the impact of business changes and provided analytical support for management. ROLES & RESPONSIBILITIES Identified data source and developed integrated key performance indicator tools. Identified, tracked and reported regularly on key operational performance metrics. Developed quantitative analysis, ad-hoc reports, and modeled to support key operational decisions including process optimizations and logistics management. Compiled and created reports and made slide presentations. Extracted, Transformed, Loaded(ETL) data in and out of Salesforce. EDUCATION NATIONATIONAL AMERICAN UNIVERSITY MASTER S IN BUSINESS ADMINISTRATION (MBA) CERTIFICATIONS: CERTIFIED SALESFORCE ADMINISTRATOR. CERTIFIED SALESFORCE SERVICE CLOUD CONSULTANT. CERTIFIED SALESFORCE PLATFORM APP BUILDER. CERTIFIED SALESFORCE SALES CLOUD CONSULTANT. REFERENCES. Available upon request Keywords: quality analyst active directory information technology