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Triver - Prateek Goli H1B ServiceNow Developer/Admin/Certified CSA/CAD/ITSM/Service Portal/Flow Designer/Integration Hub 11 TX OPEN

[email protected]

Location: Frisco, Texas, USA

Relocation: YES

Visa: H1B

Prateek Goli ServiceNow Developer/Admin E-mail: [email protected] Phone: 469-564-0278 SUMMARY: Having around 11 years of experience in IT with 8 years of experience on service now development, Maintenance and Administration. Extensive experience on technical implementation of various ServiceNow modules such as Incident Management, Change Management, Problem Management, Project Management, Service Catalog, Configuration Management, Asset Management, Event Management, Project Portfolio Management. Experience in interacting with the clients, understanding their requirements, providing the sizing and finally developing customer facing portals and applications. Expertise in Design and development of CMDB (Configuration Management) in ServiceNow. Expertise in Design and configure ITSM (incident, change, problem), CSM (Customer service management) and ITBM/SPM (Strategic Portfolio Management) in Service-now. Experience in creating Business Rules, Client Scripts, UI Policies, UI Actions. Used Glide AJAX and Asynchronous calls in script includes for standard practices. Extensive experience in implementing the AJAX features using JavaScript, Jelly, and jQuery. Hands on experience in web development using HTML, JavaScript and CSS. Third Party integrations, REST API, LDAP integration, Server set up in Service Now and Run Automation. Configured logos, themes using branding editor. Created search sources, page route maps and custom footer widget. Customized OOB widgets by cloning them some of them were Approvals, Service catalog Checkout widget, SC catalog and SC categories. Experience in creating Flows using Flow Designer and used actions and spokes using Integration Hub. Experience in integrating ServiceNow with various Java based Web services. Involved in LDAP integration with Service Now for obtaining users and groups. Worked on integrating Service Now with external SOAP and REST based web Services. Experience working on the InboundEmail actions to create tickets as per the requirement. Experience in using ATF s (Automated Test Framework) by creating various Test suites to automate the process. Experience working on portals, widgets and Dashboards. Experience in developing workflows and in customizing the applications in service now using Java script, AJAX, HTML and DHTML. Responsible for all the upgrades in ServiceNow, Mid Servers, Troubleshooting and working on Skipped Update sets. Proficient in creating Access Control Rules (ACL). Expertise on creation of workflows for Service Catalog items in Service Now. Experience in the Service Now Upgrades, Clones and Patch fixes to Service Now instance. Configured Task Assignment rules and automated ticket assignment using business rule scripts. Experience in creating and configuring the SLAs as per the requirement. Having production support experience with quickly problem-solving capabilities. Hands-on experience with SQL, PL/SQL, Open Interfaces, and APIs. TECHNICAL SKILLS: Languages Java script, HTML, PL/SQL, SQL, XML Applications Eclipse, NetBeans, Oracle SQL Developer Ticketing Tools ServiceNow (Catalog configuration, Incident Management, Problem Management, Change Management, Knowledge Management, Access management) Databases Oracle 8i/9i/10g/11g, MS Access, MS SQL Server 2000/2005 Operating Systems Windows, Mac, MS-DOS, Sun Solaris, Linux Web/App Servers Apache Tomcat, Web logic Server 8.1/9.2/10, MS IIS 5/6.0, JBoss Packages/Tools MS Office Suite, Toad, PuTTY, FrontPage 2000 CERTIFICATIONS: Certified System Administrator CSA Certified Implementation Specialist ITSM Micro Certification Service Portal Micro Certification Flow Designer Micro Certification Integration Hub PROFESSIONAL EXPERIENCE: Duration: May2023 to Till date Client: Xentegra, Huntersville , NC Role: Service Now Developer/Admin Environment: Service now (incident, Problem, service catalog), CMDB, Portal, Workspaces. Responsibilities: Experience on the ITSM, CSM and ITBM module by working on the Projects or Project tasks by developing or configuring on the list or form layouts. Worked on the service portal(sp) by building various Pages, Widgets as per the requirement. Experience working on Catalog Items, Catalog Variable Sets, Workflows, FlowDesigner and variables. Experience in creating Business rules, Client scripts, Catalog client scripts, fix scripts, scriptincludes and scheduledjobs. Built many custom widgets using AngularJS in Self-Service Portal and customized OOB widgets by cloning them. Created a portal page using AngularJS for tracking all the custom created Major incidents. Experience in developing workflows and in customizing the applications in service now using Java script, AJAX, HTML and DHTML. ServiceCatalog (Request Item, Order guide and record producer) has been created based on client requirements. Customized OOB widgets by cloning them some of them were Approvals, Service catalog Checkout widget, SC catalog and SC categories. Worked on providing Visual Task Boards and created dashboards to Service Management team. Experience in creating UI Actions, UI Polices and UI policy Actions as per the requirement. Experience in the development of Emailscripts and configuring Notifications. Configured Dashboards, Workspace Dashboards, Reports and used Performance Analytics module as per the requirement. Implemented Flow Designer and IntegrationHub. Transitioned workflows involving orchestration from traditional workflows to flow designer. Extensive experience in integrating ServiceNow with external systems and tools using SOAP and REST services. Worked on the UI builder and used Data Visualization Type to create Workspace Reports. Worked on the Encryption Module for an encrypted Type field on the form. Worked on project portfolio management for creating demands and projects. Experience with Software configuration/customization including UI customization, workflow administration, data imports, custom scripting, implementing new functionality, homepage customization. Updated all the synchronous GlideAjax calls to use Asynchronous calls to make it performance effective. Worked on Implementing Change Management by gathering requirements, designing, developing and deploying the implementation to sub-prod instances. Created Flows and used IntegrationHub for automating Server decommissions. Used actions for making web service calls for AD group provision using Flow Designer Responsible for ServiceNow upgrades and successfully completed ServiceNow upgrades and working on skipped update sets. Created ACL's, Users, Groups and Roles for Security, Approvals and Fulfillment. Experience in using ATF s (Automated Test Framework) by creating various Test suites to automate the process. Duration: October 2019 to March 2023 Client: Avaya, Irving, TX Role: Service Now Developer/Admin Environment: Service now (incident, Problem, service catalog), CMDB Responsibilities: Responsible for upgrading the platform with current releases and the clone on all the instances. Worked as a Pre and Post installation consultant to define and implement industry (ITIL) best practice for the ServiceNow ITSM (incident, change, problem) platform. Worked on various customizations on both the list and form views for Incident Management, Change Management and Problem Management. Experience on the SPM or ITBM module by working on the Projects or Project tasks by developing or configuring on the list or form layouts. Worked on the CSM module by creating several groups, roles, contracts, entitlements, core companies for customer users Experience in creating Business rules, Client scripts, Catalog client scripts, fix scripts, scriptincludes and scheduledjobs. Experience in creating UI Actions, UI Polices and UI policy Actions as per the requirement. Expertise in creating and configuring the SLA definitions, SLA rules, Task Assignment rules as per the requirement. Experience in the development of Emailscripts and configuring Notifications as per the requirement. Involved in the Development of required integration components (SSO, LDAP, SAML, SOAP). Involved in the ebonding integrations bidirectional using SOAP and RESTAPIs. Worked on Purchase Order Requisition with Mule-Soft using REST API s to send data to Mule- Soft and update the ticket with the Purchase order number. Experience working on the InboundEmailactions to create tickets as per the requirement. Experience in using ATF s (Automated Test Framework) by creating various Test suites to automate the process. Strong working knowledge of ServiceNow ITOM Jakarta components such as Discovery, Service Mapping, Event Management, and CMDB Design. Worked on CMDB health and configured health dashboards and remediation rules. Created Security Incident catalog for incident creation from portal and created inbound email actions to parse emails to create Security Incidents. Configured Scheduled email of Reports as per the business requirement. Upgraded from San Diego to Tokyo Patch 3 release on all the instances by working on the skips and promoting them to Production environment. Created data fix scripts for data corruption issues and perform Root Cause Analysis. Used system logs to view information about system activity (i.e.Work Flow, Configuration, Transaction, Email, Events, System and Upgrade logs). Experience in the development of CMDB (Configuration Management) in ServiceNow. Created ACL's, Users, Groups and Roles for Security, Approvals and Fulfillment. Worked on CMDB and Asset management. Performed Data migration to import data from other applications and external databases. Implemented Core configuration changes to the platform as well as supporting applications. Coordinated with various stake holders and offshore team on day-to-day issues. Experience with Software configuration/customization including UI customization, workflow administration, data imports, custom scripting, implementing new functionality, homepage customization. Configured LDAP Server and set up LDAP connection to read the data from Mid Server coming from Active Directory. Create data fix scripts for data corruption issues and perform Root Cause Analysis. Involved in the day-to-day administration tasks by working on the tickets for any user or customer facing issues which are only allowed by Senior SN Administrators. Manage ITIL Processes monitoring overall system performance using the System Performance and System Diagnostic dashboards. Duration: August2017to September 2019 Client: Verizon, Irving, TX Role: Service Now Developer/Admin Environment: Service now (incident, Problem, service catalog) Responsibilities: Worked closely with business units to define development estimates according to Agile Methodology. Created ACL's, Users, Groups and Roles for Security, Approvals and Fulfillment. Involved in the development of ITOM services using mid server virtual machine. Involved in the ebonding integrations bidirectional using SOAP and RESTAPIs. Expertise working on the CSM module by creating several groups, roles, contracts, entitlements, core companies for customer users. Worked on UI customizations for forms, lists and UI actions. Tests, analyzes, collaborates, and assists with translating business requirements into technical requirements to ensure a smooth implementation of new enhancements, applications or modules. ServiceCatalog (Request Item, Order guide and record producer) has been created based on client requirements. Development of required integration components (SSO, LDAP, SAML, SOAP). Experience in the creation of workflows for service catalog items in ServiceNow. Involved in gathering the requirements to create and modify service catalog items and workflow designs. Worked on CMDB and Asset management. Performed Data migration to import data from other applications and external databases. Utilizes best practices for development, conducts thorough testing, analysis, and certification of changes to Service-now. Ensures all assigned project tasks required for the implementation of Service-now are completed on schedule. Implemented Core configuration changes to the platform as well as supporting applications. Technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem/ Configuration Management, Service Catalog. Software configuration/customization including UI customization, workflow administration, data imports, custom scripting, third-party software integrations, implementing new functionality, homepage customization. Manage ITIL Processes monitoring overall system performance using the System Performance and System Diagnostic dashboards. Integrating ServiceNow with other systems and customization. Create data fix scripts for data corruption issues and perform Root Cause Analysis. Duration: March 2016 to July 2017 Client Sprint Corporation - Overland Park, KS Role: ServiceNow Developer / Admin Environment: Form Creation, Business Rules, Script Include, Client Scripting, Jelly Scripting, Email Notifications. Responsibilities: Communicating with end users, identifying their difficulties and changing the applications as per their requirements. Created various front-end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros. Experience with jelly scripting in ServiceNow. Create an access control rule (ACL). Use of scripting tools and Service Now functionality to create script to automate routine tasks being done in Service Now. Designed Workflows, along with standard Workflow templates which can be reused. Strong knowledge of server-side scripting Business rules and Script Includes. Implemented ServiceNow ITSM applications using ITIL V3 services best practice processes, methods, testing, and training projects for multiple, diverse organizations. Implementation of Software and Change Management, ServiceNow Change Management. Experience on the ITBM module by working on the projects or project tasks by developing or configuring on the list or form layouts. Expertise working on the CSM module by creating several groups, roles, contracts, entitlements, core companies for customer users. Implementation of changes to improve automation and efficiencies in Service Now. Technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Config management. LDAP, Initial Data Loads, Import Sets, automated integrations and address exceptions. Managing ServiceNow (Change Management) ITIL Automate and standardize business processes for all Go-Lives. Consolidating all global IT into a single system of record. Duration: Oct 2012 June 2014 Client: HDFC Bank, Hyderabad, India Role: PL/SQL Developer Environment: Oracle 10/11g, PL/SQL, Informatica 8.6, DB2, SQL Navigator, UNIX, Windows XP. Responsibilities: Interacted with the Business Analysts in understanding the business requirements for the project. Gathered the requirements from the users and analyzed their business needs and created SRS documents. Involved in SDLC including designing, coding and testing. Collaborated with Data Warehouse Architecture in writing PL/SQL scripts, shell programs, and Data Flows. Created database objects like tables, views, procedures, packages using Oracle tools like SQL* Plus, PL/SQL and TOAD. Extracted data from Flat files and transformed it in accordance with the Business logic mentioned by the client using SQL*Loader. Involved in validating the data while data migration by creating PL/SQL Packages, Procedures, Functions, Triggers. Worked on performance tuning and used Explain Plan, TKPROF and SQL trace for tuning the queries. Created Indexes for faster retrieval of the customer information and enhance database performance. Wrote complex SQL queries including inline queries and sub queries for faster data retrieval from multiple tables. Used Ref cursors and Collections for accessing complex data resulted from joining many tables. Worked with Bulk Collects to improve the performance of multi-row queries by reducing the context switching. Handled Exception extensively for the ease of debugging and displaying the error messages in the application. Related and modified several UNIX Shell Scripts according to the changing needs of the project and client requirements. Duration: Aug 2011 Sept 2012 Client: ICICI BANK, Hyderabad, India. Role: Oracle Pl/Sql Developer Environment: Oracle 10g, SQL, PLSQL, TOAD, Oracle Forms 10g, Reports10g. Responsibilities: Involved in the Analysis, Design, Coding and Testing of the application. Created PL/SQL stored procedures, functions and packages for moving the data from staging area to data mart. Worked on designing and developing a data warehouse for providing business intelligence Developed SQL scripts to create database objects like tables, views and sequences. Developed SQL and PL/ SQL scripts for migration of data between databases. Designed and developed complex reports to meet end user requirements and deployed using Oracle Report 10g. Tune SQL statements using hints for maximum efficiency and performance, create and maintain/modify PL/SQL packages, mentor others with the creation of complex SQL statements, perform data modeling and create/maintain and modify complex database triggers and data migration scripts. Developed complex triggers in reports before/after for validation of user input. Designed and developed user interfaces using Oracle Forms 10g. Involved in logical and physical database design, Identified Fact Tables, Transaction Tables. Proactively tuned SQL queries and performed refinement of the database design to leading significant improvement of system response time and efficiency. Design and development of conversions, interfaces, customizations, Custom Forms, Reports and all Technical design and solutions. 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