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swamy - BUSINESS ANALYST

[email protected]

Location: Dublin, Ohio, USA

Relocation:

Visa: H1B

Over 8 years of experience as a solutions-driven business analyst with a keen awareness of developers and end-users needs and able to deal with user groups at all levels efficiently. Technical writing skills, communication skills and creating detailed designs and development specifications being the major strengths. Proficient in Agile and Scrum methodologies, and have led projects from concept through execution, consistently meeting or exceeding expectations on quality and delivery timelines. Experienced as a Business Analyst in Aviation, Finance, and Retail domains and an in-depth understanding of the business process models underlying these domains. Strong Knowledge and hands on experience with SDLC methodologies like Agile/scrum and Waterfall Excellent understanding of Business Requirements Gathering, Evaluating Database Sources, Translating Requirements into Specification/ Functional and Technical Documents. Design and review of various documents including Software Requirement Specifications (SRS), Use Cases, Business requirements document (BRD), Use Case Specifications, Functional Requirement Document (FRD), Functional Specifications Document (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents. Experience attending and collaborating on the conduction of SCRUM meetings: Sprint Planning, Sprint Review, Daily Stand-Up Meeting and Retrospective Meetings. Expert in doing Use Cases, creating Activity diagrams with UML using modeling tools such as MS Visio. Conducted Joint application development (JAD) sessions with relevant Subject Matter Experts and documented reports, implementation requirements, project status reports, oral presentations, e-mails, etc. Experienced in collaborating with internal and external colleagues from a range of disciplines including Product Management, ERP software solutions such as EnterpriseOne, NetSuite, Crystal Reports and SQL Server Great expertise in MS Office (Word, PowerPoint, Excel, and Visio). Campbellsville University Campbellsville, KY | MBA in Information Technology Indiana State University Terre Haute, IN l MS in Electronics & Computers Technology NGEC University Raipur, INDIA l BACHELOR S IN ENGINEERING in Electronics and Telecommunication STATE OF OHIO, DEPT. OF COMMERCE, COLUMBUS, OH [AUGUST 2022 OCTOBER 2024] BUSINESS ANALYST PROJECTS: Worked as the primary Business Analyst for the State of Ohio, Department of Commerce over a project for Division of Securities to build an automated application for managing Ohio State s registrations, examinations and cases including complaints, dispositions, and hearings for financial institutions. Lead BA for the initiation, Requirements gathering, implementation and testing phase of the OCR Project for Department of Unclaimed Funds. RESPONSIBILITIES: Created, updated, and enhanced internal support documents to assist internal and external stakeholders. Provided implementation project management support to client institutions and processors in assigned regions to ensure customer expectations are exceeded. Identified and implemented process and procedural improvements as approved by manager. Coordinated external provider relationships to ensure accurate and effective services integration. Developed, coordinated, and executed project plans, task schedules and resource activities to ensure on-time and effective project delivery. Proactively identified and managed operational process improvements to increase service quality, efficiency, and/or business relationships. Developed in-depth training documents for business users to easily transition to the new platform Conducted intensive training sessions with the users prior to UAT providing them with a walkthrough of the new system and its modules. Reviewed team s portfolio of Client implementations to ensure aged items are escalated timely. Conducted regular review sessions to ensure a focus on continuous improvement. Scheduled and actively participated in meetings and training as required to continue development and to enhance knowledge of management products, processes, and technologies. Created Project Plan to align with the Statement of work for work streams including User research, User Experience strategy, Rationalization and Future State Architecture. Tracked, analyzed, and troubleshooted process flow problems and recommended system enhancements that will resolve them. Provided analysis, understanding and business perspectives on many financial and operational issues. Gathered Business Requirements, analyzed data/workflows, Defined the scope, financial projections, Training and Transition curriculums, and Cost/benefit analysis. Created test cases and scenarios for Regression, Integration as well as Back-end, GUI and System testing. Worked with the team on designing the application s physical and functional structure to meet the client s requirements. Reviewed finalized requirements and Use cases with Clients that served as subject matter experts for requirements validation and sign offs. NETJETS, COLUMBUS, OH [OCTOBER 2021 JUL 2022] BUSINESS ANALYST RESPONSIBILITIES: Created and/or managed backlog user stories that defined new features for our team. Expertise in interpreting data and analyzing results using statistical techniques and providing ongoing reports. Lead the Production Support team to help resolve all/any application-based issues encountered by business users, based on incidents received in ServiceNow queue. Expertise regarding data models, database design development, and segmentation techniques. Identified factors that lead to better program outcomes and helped to develop statistical models. Conducted statistical tests of significance and correlation analysis. Investigated, defined, and resolved data and results in consistency. Played an integral role in assisting senior management to better understand current challenges and opportunities regarding the business. Acted as a liaison between payroll department/corporate accounting users and IT Staff in the functional analysis, design, configuration, testing and maintenance of ERP Modules to ensure optical system performance is delivered and sustained. Worked on rationalization of a platform used by business users that involved updating the interface to a more current look and feel. Experience in customizing and configuring workflow to allow the integration of client applications, assessing and presenting solutions, through the use of ERP systems. Assisted with technical analysis to determine present and future performance of reporting tools for the Business and Operational Units Prepared defined reports on a scheduled basis for the business. NJ TRANSIT (STATE OF NJ), NEWARK, NJ [MARCH 2017 AUGUST 2021] BUSINESS ANALYST RESPONSIBILITIES: Meet with users and clients to get the Vision & Scope document. Utilized agile software development methodology to manage and control software and product development. Developed an analysis model that includes business process flow diagrams to document the AS-IS and TO-BE processes. Analyzed Business Requirements and created Use Cases, Use Case Diagrams, Navigation Flow, Business Flow Diagrams and Workflow Diagrams for applications and created Activity Diagrams using MS Visio. Assisted independent administrators and report designers in maintenance of systems and report writing using Crystal Enterprise, Crystal Reports, Seagate Info, Oracle, SQL Server and Microsoft Office Suite to produce statistical, budgetary, inventory control, analytical and other reports. Wrote and updated User Stories to capture all actions. Used agile methodology to Conduct Data Analysis to find missing data fields in the application and customize them and extensively used JIRA. Responsible to analyze results and provide financial observations to upper management. Worked with the team in setting up a safe and secure payment gateway, for users to pay for tickets/passes on the mobile app. Also, was primarily responsible to test the application thoroughly, by making the app go through multiple levels of test case scenarios, before letting the application go into production and making sure the application is breach-free. Performed GAP Analysis to develop business requirements, created Use Cases, functional requirements, Business Rules, developed wireframes using MS Visio. Elicited and gathered user and business requirements through open-ended discussions, brainstorming and storyboarding/prototyping. Identified and wrote Use Case specifications for Functional requirements and created business process workflow diagrams in MS Visio adhering to UML standards. Collaborated with stakeholders in defining user, system, scope and project requirements for the new system enhancement. Documentation of System specification preparation for existing applications and Requirement Traceability. Facilitated JAD sessions for analysis, design and development strategy. Acted as a Primary Point-of-Contact between the client and technology team, gathered requirements from various end users and analyzed, evaluated, and implemented these requirements into appropriate Business and Technical solutions. Extensively used UML Methods in MS Visio, to develop use case diagrams, activity diagrams, and data flow diagrams to represent the system workflow, visualize requirements and capture bottlenecks in the application. Performed Data Analysis of existing data through SQL and MS Access. Executed SQL queries, to retrieve data from different databases, for data validation & analysis, researching underlying data errors, and generating reports. Assisted in on-going process improvement efforts to ensure test planning, execution, and reporting is effective, efficient, standardized, coordinated, and integrated. Wrote test plans and created test cases, identified test data and performed functional testing and UAT with business users. VERIZON WIRELESS, WARREN, NJ [JUNE 2016 JANUARY 2017] BUSINESS ANALYST RESPONSIBILITIES: Worked in Agile framework across the board. Owned, prioritized and maintained the product backlog while partnering with cross-functional teams to deliver high-quality solutions. Work with business stakeholders to rank and prioritize the backlog, and to ensure user stories are ready for the next sprint. Look for abnormal error message in the log file of the ERP application and take corrective actions. Created User Stories into Product Backlog Items (PBIs) and lead PBI grooming sessions for Prioritization and Sprint planning. Gather requirements by conducting meetings and brainstorming sessions with SMEs and senior management. Providing adequate End-user training of the client to work in the ERP environment. Involve in conducting JAD (Joint Application Development) sessions with the entire team to come up with the possible solutions for the business problems Responsible to create AS IS and TO BE Business Process Flow diagrams in MS Visio Assist Project Manager to identify risks and create mitigation plans Translated the user business requirements into functional requirements for OSS/BSS development. Participated in Basic Level Design review and sign off sessions for all components. Business re-engineering to align into the best process to fit into ERP product. Created current state flow diagrams and also depicting the future state flow diagrams in MS Visio by interviewing various SMEs and feedback from IT solution architects. Lead facilitation meetings with various department heads Retrieved Data using SQL queries and did Data Mapping and Data analysis. Used Visio for the presentation of Process flows to various groups. Coordinated with QA team in developing test plan, test cases, test scripts, for conducting black-box testing, functional testing, system testing, integration testing, regression testing, performance testing, sanity testing. Facilitated User Acceptance Testing (UAT) with end users by providing necessary training and settingup testing data, test scenarios, and testing environment. Played a key role in Defect Management -by identifying & delegating defects, monitoring status, ensuring timely closures, and generating performance reports, to ensure quality software. Created Requirements Traceability Matrix (RTM) to track requirements and testing activities, as well as maintained forward and backward traceability throughout the testing and development lifecycle. 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