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SHARMA DM - APPLICATIONS DELIVERY MANAGER

[email protected]

Location: Saint Paul, Minnesota, USA

Relocation: MN

Visa: GC

APPLICATIONS DELIEVERY MANAGER Customer-centric steward of architecture driving translation of complex business problems into innovative technology solutions Agile practitioner leveraging more than 25 years of leadership experience to lead the design, development and deployment of cutting-edge technical solutions, features, and experiences that delight customers. Inspiring mentor building and leading world-class software engineers (both onshore and offshore) that design and deliver large distributed, scalable systems in an agile development environment with object-oriented systems. Creative, out-of-the-box thinker working closely with product managers, scrum teams, engineers, and engineering leadership to architect, develop, and deliver the best technical designs for reliability, scalability, and sustainability. Demonstrated ability influencing technical and non-technical audiences, including those at the executive leadership level to help decision makers understand the benefits of architectural solutions to drive growth and customer success. Continuous process improvement powerhouse, leading the development and deployment of new and existing processes to improve workforce productivity and performance; ability to handle multiple projects/programs in various business unit areas. .NET Framework | Software Implementation | Experienced SaaS and PaaS architect Digital Product Management | SAFe Agile/Scrum Development Methodology using Jira Enterprise Application Development | Enterprise Web Development including MicroServices Enterprise Platform Development | Azure, AWS, GCP Requirements Collection | Roadmap Development | Cost Optimization | Resource Allocation | Stakeholder Communication Team Building & Leadership | Data Analysis | Data Management | Code Development | A/B Testing | Debugging | UI/UX NOTABLE CAREER ACHIEVEMENTS Successfully led and implemented Unemployment Insurance projects in multiple states (MN, MA, SC and OH) including Washington DC. Saved company 4 million to 6 million dollars per project by successfully developing and implementing Sagitec Framework for Unemployment Insurance Tax and Benefits, ensuring it can be tailored and implemented as per each State needs. Increased data quality and completeness by 75% for data conversion activities from multiple legacy databases and also implemented data strategy initiative to consolidate core application data and various vendor data to a central pool repository in real time. Successfully architected, develop, and deployed Usage-Based applications across multiple states. PROFESSIONAL EXPERIENCE Sagitec Solution LLP, Saint Paul, MN Dec 2013 PRESENT UI Tax project for State of SC, Ohio and District of Columbia Offers Framework solution for Unemployment Insurance, Pension, Paid Family and Medical leave Director Applications Solutions Manager (December 2013 Present) Provide architecture direction using .NET framework and vision for large scale multi technology solutions, including vendor-supplied and custom-developed application components. Accountable for the overall quality of solutions architecture and implementation. Clearly articulate technology concepts and solution options to business stakeholders. Provide strategic direction and leadership to multiple highly skilled software engineers and scrum teams. Oversee geographically dispersed resources in the U.S. and India. One of the four key members for creating Unemployment Insurance product for Sagitec s Unemployment insurance practice. Most successful Technical Manager within the firm for implementing UI Tax project for State of SC, Ohio and District of Columbia. Owned and championed initiatives in altering organization mindset from a product centric development approach to a customer centric development approach. Implemented and integrated first web based Paid Family Leave portal with Unemployment Insurance portal for Washington DC in record 6 months. Improved capability to process large Employer/Agent data to real time for self-service portals by developing event data model framework, significantly reducing the need for data object reconstruction through views and ETL tools. Enhanced Self Service portal user experience by aggregating results from various channels such as UI from online/internal applications, IVR systems, and then creating an operational metrics that drove the prioritization of new features. Performed market, consumer, and competitor research, POCs and analyzed insights, along with corresponding customer journeys, to ensure the right products with value added features were being developed and delivered. Architected and successfully deployed multiple portals including Employer, Agent, Claimant and Staff containing modules for Registration, Account Management, Wage submission and Payments (ACH credit, ACH Debit and Credit Card payments). Assessed technology needs across the enterprise and within individual State to determine strategies for meeting business objectives and collaborated with senior leadership to prioritize work that aligned with company s strategic plan. Increased web traffic and conversion rate up-to 98% by converting paper filler from old legacy systems to use user friendly Employer and Agent portals. Participated in planning processes, defining a technical solution, establishing, and implementing applications based on Corporate architecture direction and managing the migration of legacy applications to enterprise reference implementations. Improved customer payment experience by architecting custom payment portal resulting in simplifying payment process and meet compliance standards; Implemented electronic disbursements for Agent payments. Architected multiple highly available, secure, and scalable modules leveraging hybrid cloud\cloud native technologies. Architected and developed Low Code, low latency, highly scalable Data access API for multiple state and federal agencies to consume from Microsoft Azure Cloud based application. Architected Paperless notification and pdf EzSend form automation resulting in STP binding online quotes quickly. Led DevOps Team to build post deployment validation framework to run automated business smoke test cases. Deloitte Consulting, Applications Manager (June 2009 December 2013) UI Tax project for State of MA and FL Strategically architected, designed, configured, implemented, and maintained custom developed Unemployment Insurance application for the State of MA and FL as well as third-party supplied. Motivated and managed a team of 35 high performing technology professionals. Managed technical risk by identifying and advocating for the best possible solution as well as identifying inefficiencies or gaps. Drove design for a secure, efficient, and adaptable future State systems. Ensured that new projects and migrations were in alignment with enterprise strategic goals. Led development activities of Tax and Benefits phase for the implementation for the project for State of MA and FL. Managed team of 35+ technical team members and helped them to learn and develop using the uFACTS framework. Significantly increased performance and productivity for onboarding new development and functional team members by creating detailed tutorials on uFACTS Framework. Helped business and the technical team to understand the Employer/Claimant Registration, Wage Detail, Claimant Payments, Collections, Appeals, Issues and Adjudication, Annual Rate Calculation, Experience Transfer and Benefit Paid Charge Processes. Conducted use case review and developed code review sessions for functional and technical members. Responsible for Batch documentation and running batches on different regions on daily basis. Responsible for weekly build deployments to all the regions including uFACTS remote servers. Helped manage infrastructure, data conversion and database teams on the project. Worked closely with PMO team to create detailed work plan of the technical activities on the project. Worked with PMO to produce status on these activities on weekly basis. Led the support contract after successful implementation of UI TAX phase in Dec 2009. Bearing Point, Sr. Software Engineer (April 2004 May 2009) UI Tax project for State of MN and NM Collaborated closely with a team of software engineers to deliver complex software solutions and developed Unemployment Insurance application for state of MN and NM. Worked in an agile environment with business stakeholders, product owner, solutions engineer, and other software engineers to review and refine stories and execute on them using excellent engineering practices. Partnered with UI/UX to build the interface with focus on usability features, creating compelling user interfaces and experiences. Optimized performance for applications. Worked closely with the client Manager to produce the quality product, identify the background and key pain points to build new system. Performed estimations, budgeting and align the Technical delivery with the project Plan. Ensured proper implementation of ongoing Iterations and mitigate risks in the future iterations. Managed onshore (35 developers) and offshore teams (10 developers) with emphasis on design attributes such as maintainability, testability, reusability, scalability, performance, security, and usability. Design and developed additional enhancements for uFACTS Framework including correspondence Framework using HP Exstream technology software. Further enhanced the uFACTS Framework by design and developing the multi-lingual module for the uFACTS framework. Performed Code Reviews and mentored team members in various technical and business areas. EDUCATION Bachelor in Sciences - Mathematics, 7/18/1997 - Govt. College for Men, 11c, Madhya Marg, 11C, Sector 11, Chandigarh, 160011, India, 0172 2740597 TECHNICAL SKILLS C#, IBM MQ, XML, TFS, Java, JavaScript, MVC ASP.Net, Powershell, Python, REST Web API, SQL Server, .Net Core, Microsoft Azure, AWS ADDITIONAL EXPERIENCE Senior Software Consultant, Global Consulting Group, Farmington Hills, MI, 10/2003 03/2004 Software Consultant, ADS INC., Plainsboro, NJ, 07/2002 09/2003 Software Engineer, GlaxoSmithKline, New Delhi, India, 04/1997 06/2002 Keywords: csharp user interface user experience message queue information technology hewlett packard Florida Massachusetts Michigan Minnesota New Jersey New Mexico Ohio South Carolina