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PASHA PEGA - LEAD PEGA SYS ARCH

[email protected]

Location: Frisco, Texas, USA

Relocation: TX

Visa: H1B

LEAD SYSTEM ARCHITECT NEEDS ASSESSMENT CLIENT MANAGEMENT PLANNING & EXECUTION A professional, highly organized and results centered Lead System Architect with Over 12 years of experience with proven record of overseeing large-scale projects, delivering in time and budget. Dedication to creating dynamic designs and improving productivity by efficiently working and delegating responsibilities and ensure adherence to client guidelines. Demonstrating exceptional communication skills. Effectively bridge gap between business and technology. A Lead System Architect (CLSA) architect who possess MS and Bachelor s in Computer Science, Leading the architecture, design, and development of enterprise Case Management applications using Pegasystems PegaRULES Process Commander (PRPC). Coordinate and collaborate with clients and partners to provide strategic direction and technical management leadership. Also skilled in building cross-functional teams relationship. Advise client on all aspects of Pegasystems tools and help to develop a customer Centre of Excellence focused on Pegasystems products and skills. Provide technical expertise, ownership, and leadership to developers. Performed Design and Performance reviews of applications in collaboration with Pegasystems. Assisting in defining scope and sizing of work. Worked on Pega Cloud as-a-Service applications. Completed training on AWS Certified Solutions Architect Associate . Areas of Proficiency: Project Management SDLC Management OO Architecture Team Leadership Agile/Scrum IT Architecture Consulting Project Planning Vendor Management Professional Certifications Pega Certified Lead System Architect V 7.1 Pega Certified Decisioning Consultant V 8.6 Pega Certified Senior System Architect V 6.3 Pega Certified System Architect V 6.2 PROFESSIONAL EXPERIENCE BCBS CA Aug 2023 Current Pega Lead System Architect MEA (Medicare Enrollment Automation): Automated process to accept new application from external systems and create cases in Pega. Multiple case types MA, DA, GMA, MS, MSDA to support various applications. External systems send application through file listeners, Web services which are exposed from MEA. MEA is a Pega Cloud as a service base application hosted in AWS. Lead regular meetings with the client to demonstrate the capabilities of the product and chart the best architecture/implementation strategies. Analyzing the functional and business requirements, solve unique and complex problems with broad impact on the business and work with cross-functional teams. Lead dev team in accomplishing the sprint assignments and deliver in time. Analyzing the functional and business requirements to incorporate the same behavior after the upgrade. Multiple connections with external systems CMS, Facets, IDX, DocuSign, CIS using APIs of Connect-REST, Connect SQL, Connect-SOAP, Service-REST, Service-File. BIX for extracting data from MEA. Implement/convert Agents to Job Schedulers and Queue Processors. Deploy and maintain Applications/Systems. Perform code reviews, work on improving the system performance. Lead Cloud Readiness Assessment of MEA using Pega Cloud Readiness tool. Cloud Readiness Tool output report and relevant areas of the Gap Assessment Worksheet to identify gaps and required remediations related to the application layer Work on updatee of version from 8.1 to 8.8.1. Perform impact analysis of update using PegaUpgradeTools component which can be downloaded from Pega Marketplace. The Pega Upgrade Tools component allows a System Architect to preview overrides of rules before upgrading. MyPegaCloud dashboard to access environments, upcoming maintenance and updates, support tickets. Mainly to Restart environment and download logs from Environment section. FIS Feb 2023 Aug 2023 Pega Lead System Architect Smart Dispute Vantiv Resolve: Vantiv Resolve Pega Application is developed on Smart Dispute framework. The project is about dispute creation and management of dispute for Vantiv and thereby providing its customers service too resolve the disputes. The application works for Signature and Pinned networks customers. When the customers face issues with their card transactions it can raise disputes with Vantiv and can go ahead with processing the dispute flow. During dispute processing the application integrates with SOAP services, REST service and multiple database interactions for retrieving and saving data for respective disputes. Visa Claims Resolution (VCR) is a new dispute flow that Visa will be implementing as a way to simplify the dispute process. For the first time, VISA is inserting itself (rules and data) into real-time process to improve and shorten the dispute process. It changes dispute processing from a litigation-based to liability-assignment based approach. VCR replaces the terms chargeback, reason codes, and representment with the more encompassing term dispute processing. The VCR initiative will provide more efficient processing and reduce the need for multiple cycles of information exchange and documentation. There are about 40 plus Issuer services in the VCR RTSI package for exchanging xml messages. Most communication between the Issuer and Visa occurs by the exchange of real time xml messages facilitated through the VROL platform. Lead dev team in accomplishing the sprint assignments and deliver in time. Work on upgrade of version from 7.3 to 8.7.6. Perform impact analysis on new features introduced in Pega 8.7.6 version. Lead regular meetings with the client to demonstrate the capabilities of the product and chart the best architecture/implementation strategies Analyzing the functional and business requirements to incorporate the same behavior after the upgrade. Work on enhancing the UI/UX with upgrade. Work on testing interfaces to communicate with external systems after upgrade. Implement/convert Agents to Job Schedulers and Queue Processors. Deploy and maintain Applications/Systems. Insure adherence to the Pega systems development guardrails as well as the original design principles, compliance with coding standards and corporate standards. Perform code reviews, work on improving the system performance. Monitor PDC for alerts and implement the necessary architectural/Code changes to meet regulations and SLAs. Cigna Mar 2022 Feb 2023 Pega Lead System Architect Contour Dev & Install: The End-to-End RFP through case implementation workflow management solution has a strategic intent to build automated processed which would ensure a seamless journey for the producer channels starting from RFP submission to final Data submission to eligible systems. The entire program is divided into two logical parts Pre-Sales and Post-Sales journey. Once SDFC marks opportunity and proposal generated in Pre-sales segment sold, related data flows into Post-Sales segment. A background application validates the data and determines the path for the next level processing of data. If the path is determined as Pega, systems kick off the Pega Case Dev workbench process. Data received through the pre-sales activities, clients, and producers would then go through automated workflows for validation and correction through Case Dev WB and Client Install WB applications before feeding into the eligibility system. CDP and CI are Pega Cloud as a service base applications hosted in AWS. Lead regular meetings with the client to demonstrate the capabilities of the product and chart the best architecture/implementation strategies. Analyzing the functional and business requirements, solve unique and complex problems with broad impact on the business and work with cross-functional teams. Lead dev teams in accomplishing the sprint assignments and deliver in time. Work on POC to introduce new components in the systems. Perform impact analysis on introducing new features into the system/application. Lead regular meetings with the client to demonstrate the capabilities of the product and chart the best architecture/implementation strategies Analyzing the functional and business requirements, solve unique and complex problems with broad impact on the business and work with cross-functional teams. Designing/updating Case Management and implementing Pega PRPC Locking Architecture. Implemented Dynamic class referencing design pattern. Architect, design and implement Data model, Application Structure for extendibility and reusability. Deploy and maintain Applications/Systems. Integrated PRPC with external databases and Web services, Expertise in Integration-Connectors mostly used Connect-Rest. Exposing services from application to be consumed by clients. Insure adherence to the Pega systems development guardrails as well as the original design principles, compliance with coding standards and corporate standards. Perform code reviews, work on improving the system performance. Monitor PDC for alerts and implement the necessary architectural/Code changes to meet regulations and SLAs. Frontier Communications Corp, Allen, TX Feb 2021 Mar 2022 Pega Lead System Architect and Decision Architect RESI/OE: RESI/Order Entry are the application to handle new prospects to onboard new customers depending on the service address, validating the address location using the zip code. Using the strategies and decisions to fetch and display the appropriate offers and products available to the customers service address and support customers with other services like autopay, paperless, change orders, change appointments and account changes. New Prospects to onboard new customers depending on the service address, validating the address location using the zip code. Using the strategies and decisions to fetch and display the appropriate offers and products available to the customers service address. TSO stands for Technical Support Organization which supports the Frontier customers for all Technical Services. Outages, Communicated SMS Data, Billing treatments. All applications are hosted in Pega Cloud as a service (AWS) and applications access is through Pega Cloud Secure Connect. Lead regular meetings with the client to demonstrate the capabilities of the product and chart the best architecture/implementation strategies Analyzing the functional and business requirements, solve unique and complex problems with broad impact on the business and work with cross-functional teams. Apply deep knowledge of omni-channel customer engagement to increase sales, reduce costs, and improve customer experience including service offer propositions, experience enhancements, and decisioning capabilities evolution. Designing and configuring rules, data flows, data sets, business groups, propositions, strategies and decision logics. Apply design principles of Next-Best-Action to provide appropriate actions back to the calling systems (Avaya) IVR, IVA by applying Engagement policies, Arbitrations, Strategies, Models and business rules. Extended Customer Analytics Record (xCAR) to accelerate implementation of data model to suit requirements. Architect, design and implement interfaces needed to communicate with external systems. Deploy and maintain Applications/Systems. Perform code reviews, work on improving the system performance. Installation of Business Intelligence Exchange (BIX) to extract data stored from PegaRULES Database and guiding developer on how to create the Extract rules. Administering Pega Cloud services (AWS services) through My Pega Cloud Portal . Manage environments provide options to Download Logs, restart an environment, Manage hibernated environment. Access Deployment Manager and PDC. View maintenance ongoing, upcoming and completed tasks. Manage support tickets. Cox Communication, Atlanta, GA Nov 2019 Feb 2021 Pega Lead System Architect Workflow and Task Tracking System- A new service order workflow tool that will streamline and standardize the order management and fulfillment processes. WATTS supports the Outside Plant Construction, Engineering and Cox Business Teams. WATTS application will improve process flows across teams and among boundary partners to support and enable future growth within Cox Communication. Workflow and Task Tracking System- A new service order workflow tool that will streamline and standardize the order management and fulfillment processes. WATTS supports the Outside Plant Construction, Engineering and Cox Business Teams. WATTS application will improve process flows across teams and among boundary partners to support and enable future growth within Cox Communication. Lead regular meetings with the client to demonstrate the capabilities of the product and chart the best architecture/implementation strategies Analyzing the functional and business requirements, solve unique and complex problems with broad impact on the business and work with cross-functional teams. Leading large onsite and offsite teams, providing the design on how to develop and assigning work to them and assisting them in case of any challenges. Lead technical streams to design and implement Decisioning and Analytics solutions. Apply deep knowledge of omni-channel customer engagement to increase sales, reduce costs, and improve customer experience including service offer propositions, experience enhancements, and decisioning capabilities evolution. Apply design principles of Next-Best-Action. Designing/updating Case Management and implementing Pega PRPC Locking Architecture. Architect, design and implement Data model, Application Structure for extendibility and reusability. Worked SSO Setup and Pega Security model. Deploy and maintain Applications/Systems. Insure adherence to the Pega systems development guardrails as well as the original design principles, compliance with coding standards and corporate standards. Perform code reviews, work on improving the system performance. Monitor PDC for alerts and implement the necessary architectural/Code changes to meet regulations and SLAs. Installation of Business Intelligence Exchange (BIX) to extract data stored from PegaRULES Database and guiding developer on how to create the Extract rules. Administering Pega Cloud services (AWS services) through My Pega Cloud Portal . Manage environments provide options to Download Logs, restart an environment, Manage hibernated environment. Access Deployment Manager and PDC. View maintenance ongoing, upcoming and completed tasks. Manage support tickets. Vizient Inc., Irving, TX Dec 2018 Nov 2019 Pega Lead System Architect CPA, it is integrated, scalable, user-friendly application members will use to activate contracts and pricing requests and suppliers will use to review and approve member requests more efficiently. Contract price activation enables members to submit tier requests online through the system, and collaborate with suppliers to provide necessary information and forms to streamline the tier request process. PCS, enables members to sign up programs online through the system and collaborate with suppliers to provide necessary information in order to subscribe to rebate system for several programs. Lead regular meetings with the client to demonstrate the capabilities of the product and chart the best architecture/implementation strategies Architect, design, and implement Flows, Flow Actions, and Business Rules mapping the client s business processes and solutions. Architect, design and implement interfaces needed to communicate with external systems. Lead the technical team in gathering requirements, use cases and development activities. Insure adherence to the Pega systems development guardrails as well as the original design principles, compliance with coding standards and corporate standards. Designing/Redesigning Data model for extendibility and reusability. Redesigned and Implemented Facility Selection the biggest pain point for customers, to improve the performance and user experience. Implementing Forms on weekly basis for customer support, which involves properties, sections, validations, Map eForm, EForm, PDF generation rules. Extensively worked on Connect-SQL to unload the application burden. Fixing Issues related to production environment. Centers for Medicare & Medicaid Services, Owings Mills, MD Sept 2017 Dec 2018 Lead System Architect The business purpose of QMARS is to allow the QIOs to carry out their statutorily mandated Quality of Care case review activities as laid out in the 10th SoW. It will also allow the QIOs and CMS to track, monitor and analyze data to identify opportunities for improving quality of care for Medicare beneficiaries, and to find increased efficiencies in the case review process. It shall also allow the tracking and monitoring of Helpline/Intake activities. The new system shall allow users to perform case review activities based on a streamlined and intuitive workflow-driven data entry and output processing environment. In addition, QMARS shall provide expanded data analytics, alert notifications and other standardized reporting features that shall allow QIO and CMS users to more easily monitor case review performance measures at both the state and national levels. Lead regular meetings with the client to demonstrate the capabilities of the product and chart the best architecture/implementation strategies Analyzing the functional and business requirements, solve unique and complex problems with broad impact on the business and work with cross-functional teams. Designing Organization structure and describing the relationship between Organizational Objects like OperatorID, Work Groups, Work Baskets, which is used for processes such as routing, access control and reporting. Designing Application Class Structure and providing knowledge to understand the class structure. Designing Case Management and implementing Pega PRPC Locking Architecture. Designing Data model for extendibility and reusability. Architect, design and implement interfaces needed to communicate with external systems. Designing User Interface rules such as Harnesses, Sections, Flow actions, HTML stream, Portal, Skin and Control rules. Developing Declarative Rules like Data Pages, Declarative expressions, Constraints, Declare OnChange, Declare Triggers, Declare Indexes. Developing Validation rules for performing business validation. Integrating PRPC with external database and Web services using Connector and Service Rules. Connected to CLAMAV for virus check of the documents attaching. Working on Integration-Mapping rules to transform the data like Parse Delimited, Map eForm. Working on Integration-Resources rules to implement service package, File Listener, Email Account rules. Created Excel based reports using activities on a daily basis using Agents. Implementing security model with Access Group, Access Role, Access Role To Object, Privilege, Access When, Access Deny rules. Creating reports using Report Definition rules to achieve the report requirements for National, Regional and QIO Users. Installing Business Intelligence Exchange (BIX) to extract data stored from PegaRULES Database. Designing the Logical Data model and Physical Data model for storing the extracted data from PegaRULES database. Creating database schemas, tables, roles, grants, store procedures and triggers for storing and automating extraction process. Using tools such as Tracer, Clipboard, Rules Inspector, System Management Application (SMA), Pega Rules Log Analyser (PLA) and Performance Analyser (PAL) for troubleshooting. Genral Dynamics IT, Towson, MD Aug 2016 Sept 2017 Pega Lead Developer EACMS: The Health Benefit Exchanges were introduced as part of the Affordable Care Act to present consumers with health insurance options, and as a place where they have the ability to submit a single, streamlined application for enrollment. Specifically, this contract supports the federally-facilitated Exchange (FFE) and state-based Exchanges (SBEs) and their associated eligibility appeals processes all of which are new programs. Involved in Designing Class Structures, Workflows and Rule sets for case creation, case assignment and case resolve, clear knowledge on importance of base level Rule Sets. Involved in Pega V6.3 SP1 to V7.2 Upgrade Project. Architect, design, and implement Flows, Flow Actions, and Business Rules mapping the client s business processes and solutions. Created dynamic PDF s and merged different PDF s as per business needs. Implemented Dynamic class referencing design pattern. Updated the flows in the production. Created Agents that will run on a daily basis and create excel Reports that will save on application server directories. Used Data Pages with SOR, Reference Patterns. Created Declare indexes for creating new index tables for exposing page list properties. Configured Data-Email accounts that will send correspondence (Emails) as part of business flows. Implemented function to send the Email appointment and Cancel send appointment request. Used SLA s to resume flows of the Batch WO which will update the Appeal WO and its Child WO as needed. Integrated PRPC with external databases and Web services, Expertise in Integration-Connectors mostly used Connect-FILE, Connect-SQL, Connect-SOAP, and Connect-CMIS and in Integration-Services mostly used File-Service, Service-SOAP. Integrated PRPC with FileNet. Worked on DB Tracer to trace the SQL queries that are executed. Barclays, New York, NY Feb 2015 Aug 2016 Pega Lead System Architect Client onboarding is emerging as a major focal point for banks and financial institutions, which are grappling with evolving market dynamics, stiff competition, regulatory scrutiny and operational overheads. This area offers banks an opportunity to expand to new geographies, acquire newer and stronger businesses and establishes themselves as best in class. Banks therefore need to streamline the onboarding process and offer a customized client service. In response to regulatory trends and requirements, banks are shifting away from proprietary trading toward flow business. Investment banks and prime brokers must therefore focus more on how they onboard, understand and treat their clients. Client onboarding involves several important activities such as evaluating new clients, setting up credit process compliance, ensuring agreement on legal terms, opening of a new account and making the client trading enabled in line with the bank s business policy as well as industry regulations. Client onboarding is a largely manual, error-prone, time-consuming, expensive, incomplete, and ineffective process. It often aggravates consumers and financial firms alike, and regulators have found it to be a process rife with ineffective controls that allow breaches of Anti-Money Laundering (AML), Know Your Client (KYC), Foreign Account Tax Compliance Act (FATCA) regulations, as well as a host of other global laws and rules aimed at protecting consumers and lowering the risk profile of financial services institutions. Client Onboarding, Request Initiation flows, KYC framework flows are implemented. Expertise in Designing Class Structures and understanding the class structures. Created KYC Type rules to categories the items in groups. Worked on Local Requirements flows and KYC items which are based on countries. Worked on MQ Listeners to listen to the Business Event messages that come for every update of the counterparty. Worked on Integrating the Document system with Pega CLM app. Integrated PRPC with external databases and Web services, Expertise in Integration-Connectors mostly used Connect-Java, Connect-SOAP, Connect-SQL and in Integration-Services mostly used SOAP-Service, MQ-Service, File-Service. Integration Resources Email Account, MQ Server, MQ Listener. Worked on DB Tracer to trace the SQL queries that are executed, PAL to check statistics, PLA to check alert logs, GC logs, SMA to test the agents, to stop and start listeners, to the check memory utilization, Log-Usage, to clear cache for instances. Created Decision Rules like when condition Rules, Decision Table Rules, Decision Tree Rules and Map Value Rules. Created Declarative Rules like Declarative expressions, Constraints, Declare On Change, Data Pages. CGI Federal Inc., Fairfax, VA Aug 2014 Feb 2015 Pega Lead System Architect Being built on Pega 7.2 platform, the Contract writing system is used to allow for customized workflow, on-demand collaboration, and rapid adaptability to frequent changes in regulations, policies, and procedures using centralized services and standardized business rules. The procurement service processes and workflows are exposed as IAC gadgets and coupled with Momentum, Garnet and WebMethods in order to process the procurement actions. The integrations such as SOAP Service, SOAP connectors, HTTP GET and HTTP POST are used in Pega, part from IAC Mash up. Worked on complete milestone process Warrants, DD2579 Small Business Coordination Record, DD1423 CONTRACT DATA REQUIREMENTS LIST, Acquisitions Planning, Pre-Solicitation Announcement, Solicitation, Vendor Offers, Evaluation Source Selection, Pre-Award Notification, Award, Post Award, Vendor Performance, Justification and Approval, and Closeout. Worked on Designing Class Structures and Case Design. Implemented Dynamic class referencing design pattern. Used Layer Cake appropriately, by creating separate Rulesets for independent functionalities and also creating the rules in specific layer depending upon the use of that rules. Worked on implementing the Reference pattern Datapage for getting the KO information. Worked on IAC mash up. Integrated PRPC with external databases and Web services, Expertise in Integration-Connectors mostly used HTTP GET and HTTP POST, Connect-SQL, Connect-SOAP. Created Decision Rules like when condition Rules, Decision Table Rules, Decision Tree Rules and Map Value Rules. USDA, DC Sept 2013 Aug 2014 Pega Senior System Architect The Client Gateway system will allow clients to learn about available programs, request assistance with their conservation problems, and communicate / collaborate with Natural Resources Conservation Service (NRCS) during the planning and financial assistance processes. Specifically, the initial release will contain the functionality for clients to review, sign and print conservation plan and contract information, request technical and financial assistance, access select technical reference information, download select conservation delivery forms, request practice completion and track payments. Future releases will provide select user functionality for mobile devices and tablets along with the ability for clients to run several resource assessments tools. Furthermore, CG will provide the ability for clients to perform a simplified conservation alternatives analysis & evaluation. Worked on creating Class Structures and understanding the class structures. Manage the adherence to Web Accessibility guidelines and ensure the 508 Compliancy of the enterprise application. Worked on DB Tracer to trace the SQL queries that are executed. Created declarative rules like Data Pages, triggers and indexes. Used SLAs to assign and escalate tasks based on priority. Tasks are assigned to associates by considering various criteria like task type, availability, current assignment work load etc Created Activities and steps for implementing core business logic, SLAs. Worked on Pega Security like creating and working with Access Groups, Access Roles, Privileges, Rule sets and Rule set Versions. Followed Agile/Scrum Methodology for development. Involved in deployments to higher environments and QA testing and coordinating with admin s Create reports using List View, Summary View and Report Definitions. Created Decision Rules, Map Value, Decision Table, Decision Tree and Declarative Expressions as per the requirements Worked on the Flowchart and Process diagrams using MS Visio and Modular. Worked on deployments, migrated rules form one environment to other by creating the product and product patch rules. Extensively used debugging tools like Clipboard, Tracer, and Rules Inspector for troubleshooting. BCBS, Durham, NC Aug 2012 Sept 2013 Pega Senior System Architect Blue Cross and Blue Shield of North Carolina (BCBSNC) is a leader in delivering innovative health care products, services and information to help customers to improve their health and well-being. Vision is to be a leader in improving the health care system in North Carolina. BCNC Claims workflow, implemented repair process. Pega V5.4 SP2 to V6.2 SP2 Upgrade Project, Interacted with Business users as well as with the developers of BCBSNC to know about the applications, I myself handled 6 applications in upgrade. Integrated PRPC with external databases and Web services, Expertise in Integration-Connectors mostly used Connect-SOAP, Connect-SQL and in Integration-Services mostly used SOAP-Service, JMS-Service, File-Service. Also worked on JMS listeners and File Listeners. Worked on DB Tracer to trace the SQL queries that are executed. Created Decision Rules like when condition Rules, Decision Table Rules, Decision Tree Rules and Map Value Rules. Created Declarative Rules like Declarative expressions, Constraints, Declare on Change. Sometimes same rules might not work in two different regions, so extensively used debugging tools like Clipboard, Tracer, and Rules Inspector for troubleshooting. EDUCATION | PROFESSIONAL DEVELOPMENT Education Master of Science Computer Science - Texas A&M University-Kingsville, Kingsville, TX, USA Bachelor of Technology - Information Technology, JNTU, Hyderabad, India Keywords: continuous integration quality analyst user interface user experience message queue database information technology golang green card microsoft California Georgia Maryland Massachusetts New York North Carolina Texas Virginia